Evaluation of the maturity level and critical success factors of the knowledge management implemented in state-owned construction company in Indonesia

Abstract

The implementation of Knowledge Management (KM) is considered a sustainable approach to overcome the challenges in the increasingly competitive construction field. This means there is a need to recognize the importance of this concept as a strategic asset to improve organizational performance in the industry. The purpose of this paper is to present an overview of KM implementation in State-Owned Construction Company (SOCC) in Indonesia. The research was conducted in three stages with the first focusing on the KM maturity level (KMML) while the second was on KM critical success factor (KM CSF). Both stages made use of literature review, expert validation, and questionnaires but KMML was developed using a spreadsheet to identify strengths and future development of KM factors while KM CSF was formulated with the use of descriptive analysis and Relative Importance Index to rank KM factors. Furthermore, the third stage involved recommended strategies to improve KM using literature review, gap analysis, and expert validation. The results showed the KMML of SOCC is at level 3 of 5, 7 CSFs ranking based on the level of importance and the KM culture factor was recommended to be prioritized to improve KM implementation in SOCC in Indonesia.