Applying the information science concepts in management of information systems: discussions about a governance model for the effective adoption of information and knowledge management in decision making

Abstract

The decision making process in organizations has been subject to constant improvements, either through new management methods, production of new knowledge, training of managers, introducing computerized systems or all of these simultaneously. It is possible to realize a dissonance between the process of organizational management (strategies planning) and the processes for implementing these guidelines. In addition, several deployed management information systems fail to meet the information needs of organizations, falling into disuse shortly after implantation. The aim of this paper is to propose an interdisciplinary look into the matter, incorporating elements of information science, aspects traditionally addressed in research on the subject area of Business Administration and more specifically in the context of developing management information systems. The process of information management must exist to support business goals. That means the drivers of business are used to compose the information management strategy, which should be closely linked to business objectives (revenue, profit, customer satisfaction, etc.). This involves the management of information assets throughout the organization by creating and maintaining the business practices which optimize the use of information regardless of location and functional areas that need them. Only through an enterprise management of information organizations can achieve economies of scale and leverage the potential of skills, resources, systems and information assets in the various business processes. The proposed model retains the traditional approach of deriving the information needs from an alignment with the strategy and business issues the organization, but adds a new dimension: the adoption of techniques and tools for information management allowing maintenance cycle informational and adaptation based on usage. One of the difficulties encountered after the implementation of such systems is the lack of management of information requirements that go beyond the initial project. Due the dynamic of organization, information requirements change over time, as well as the interpretation, meaning and perception of usefulness of information for people placed in the context of the organization