Applying the information science concepts in management of information systems: discussions about a governance model for the effective adoption of information and knowledge management in decision making

Objective To explore the characteristic and actual operation effects of admission and discharge procedure information management in nurse station, and analyze admission and discharge procedure information management impacted on doctor-patient relationship. Methods The comparison were conducted before and after the utilization of admission and discharge procedure information management from April to October 2014 in changing the number of people using information management, satisfaction comparison of using information management, quantization reacting the impacts of information management on doctor-patient relationship. Results After the implementation of information management, the satisfactions of patients were 96.5%, 93.6%, 98.2%, 97.8% for admission procedure, service attitude, payment method, acquirement of medical information, which all were higher than that of the control group (P<0.05). After information management, the rates of admission and discharge via the process of information management were 84.21% and 83, 41%. Conclusions The admission and discharge information management of the nurses′ station simplified the procedure of patient′s admission and discharge, so as to improve the patient′s satisfaction of hospitalization. Key words: Admission and discharge procedure; Information management; Harmony doctor-patient relationship

Ram Bala (“ Competitive Behavior-Based Price Discrimination for Software Upgrades ”) is an assistant professor of operations management at the Indian School of Business in Hyderabad, India. He holds a Ph.D. in management science from the UCLA Anderson School of Management. His main research areas are product line design, promotional effort allocation, global product development, and pricing and contracting strategies for services. His research cuts across disciplinary lines, particularly operations management, marketing, and information systems. Roger Calantone (“ How Peripheral Developers Contribute to Open-Source Software Development ”) is the Eli Broad Chaired University Professor of Business at Michigan State University. He received his Ph.D. from the University of Massachusetts. He has served on over 125 dissertation committees and has coauthored numerous articles in academic journals in the areas of innovation, systems and product development, and decision support systems for innovation processes and routines. Jamie Callan (“ The Halo Effect in Multicomponent Ratings and Its Implications for Recommender Systems: The Case of Yahoo! Movies ”) is a professor of computer science at Carnegie Mellon's Language Technologies Institute and School of Information Systems and Management. His research and teaching focus on text-based information retrieval, primarily search engine architectures, federated search of groups of search engines, adaptive information filtering, text mining, and information retrieval for educational applications. Paul Chwelos (“ Information Technology and Intangible Output: The Impact of IT Investment on Innovation Productivity ”) was an assistant professor of Management Information Systems at the Sauder School of Business at the University of British Columbia. He received his B.S. from the University of Victoria and a Ph.D. in management information systems from the University of British Columbia. He was an expert in information technology innovation, IT hedonic price indexes, and online commerce. His research has been published in Information Systems Research and the Economics of Innovation and New Technology. Iain Cockburn (“ Information Technology and Intangible Output: The Impact of IT Investment on Innovation Productivity ”) is a professor of strategy and innovation in the Boston University School of Management and is a research associate of National Bureau of Economic Research. He received his Ph.D. from Harvard University. His research interests include intellectual property, management of innovation, and the economics of the life sciences sector. Faiz Currim (“ Modeling Spatial and Temporal Set-Based Constraints During Conceptual Database Design ”) is with the department of Management Information Systems at the University of Arizona. Prior to working at Arizona, he was on the faculty at University of Iowa. His research interests include applications in database design and management, conceptual data modeling, data privacy and security, and XML Schema management. Wenjing Duan (“ Research Note: To Continue or Not to Continue Sharing? An Empirical Analysis of User Decision in Peer-to-Peer Sharing Networks ”) is an assistant professor of information systems at the George Washington University. She received her Ph.D. in information systems from the University of Texas at Austin. Her research interests glide the intersections between information systems, economics, and marketing. She has published in MIS Quarterly, Communications of ACM, the Journal of Retailing, and Decision Support Systems; she is also the recipient of the NET Institute Research Grant and serves as the associate editor of Decision Support Systems. George Duncan (“ The Halo Effect in Multicomponent Ratings and Its Implications for Recommender Systems: The Case of Yahoo! Movies ”) is a professor of statistics, emeritus in the Heinz College at Carnegie Mellon University. His research centers on information technology and social accountability. He chaired the panel on confidentiality and data access of the National Academy of Sciences, resulting in the book Private Lives and Public Policies: Confidentiality and Accessibility of Government Statistics. He is a fellow of the American Statistical Association, an elected member of the International Statistical Institute, and a fellow of the American Association for the Advancement of Science. David Fitoussi (“ IT Outsourcing Contracts and Performance Measurement ”) is an assistant professor at the Paul Merage School of Business, University of California, Irvine, and a faculty research associate at the Center for Research on IT and Organizations. He holds a Ph.D in management from the MIT Sloan School of Management. Lucio Fuentelsaz (“ Switching Costs, Network Effects, and Competition in the European Mobile Telecommunications Industry ”) is a professor of strategic management at the University of Zaragoza. His primary research interest focuses on understanding competitive strategy decisions and their consequences on firm performance. In recent years, he has studied topics such as firm competitive dynamics, diffusion of innovations, and mergers and acquisitions. He is currently editor of Cuadernos de Economía y Dirección de la Empresa. His research has been published in leading academic journals such as the Strategic Management Journal, Research Policy, and the Journal of Economics and Management Strategy. Nelson Granados (“ Online and Offline Demand and Price Elasticities: Evidence from the Air Travel Industry ”) is an assistant professor of information systems at the Graziadio School of Business and Management, Pepperdine University. He holds a Ph.D. in information and decision sciences, an M.S. and a Ph.D. minor in applied economics, and an MBA from the University of Minnesota. His research on information transparency was awarded Best IS Publication of the Year by senior scholars of the IS discipline and Best Publication of the Year by the Journal of the Association for Information Systems. Bin Gu (“ Research Note: The Impact of External Word-of-Mouth Sources on Retailer Sales of High-Involvement Products ”) is an assistant professor of information management at the McCombs School of Business, University of Texas at Austin. He received a Ph.D. and an M.A. in operations and information management from the Wharton School of Business, University of Pennsylvania. His research interests are in user-generated contents, online social networks, virtual communities, e-commerce, and IT business value. He is a recipient of 2008 Information Systems Research Best Published Paper Award. Alok Gupta (“ Online and Offline Demand and Price Elasticities: Evidence from the Air Travel Industry ”) holds the Curtis L. Carlson Schoolwide Chair in Information Management at the Carlson School of Management, University of Minnesota. He received his Ph.D. in management science and information systems from the University of Texas at Austin. He has published over 40 articles in the top management science, operations research, economics, and IS journals, and he received the prestigious National Science Foundation CAREER Award in 2001 for his research on online auctions. He serves on the editorial boards of Management Science, Information Systems Research, the Journal of Management Information Systems, and Decision Support Systems. Vijay Gurbaxani (“ IT Outsourcing Contracts and Performance Measurement ”) is the Taco Bell Endowed Professor and director of the Center for Research on IT and Organizations at the Paul Merage School of Business, University of California, Irvine. He received a master's degree in mathematics and computer science from the Indian Institute of Technology, Bombay, and a Ph.D. in business administration from the University of Rochester. His research has appeared in Information Systems Research, Management Science, MIS Quarterly, and Communications of the ACM. Yun Huang (“ Research Note: To Continue or Not to Continue Sharing? An Empirical Analysis of User Decision in Peer-to-Peer Sharing Networks ”) is a research associate in the Department of Industrial Engineering and Management Sciences at Northwestern University. He received his Ph.D. in management science and information systems from the University of Texas at Austin. His research focuses on social network analysis, individual behavior in e-commerce applications, and recommender systems. His work has appeared in the Communications of the ACM, New Media &amp; Society, ACM Transactions on Internet Technology, and ACM/IEEE proceedings. Sora Kang (“ Research Note: A Multilevel Analysis of the Effect of Group Appropriation on Collaborative Technologies Use and Performance ”) is currently an assistant professor for the Division of Digital Business, Hoseo University. She has a Ph.D. from the Ewha Womans University in management information systems. Her research interests include adoption and performance of IT, organizational politics and knowledge management, and organizational impact of information technology. Her papers have appeared in the Journal of Computer Information Systems, the International Journal of Business Studies, Information: An International Interdisciplinary Journal, and the Business Management Review. Karthik N. Kannan (“ Effects of Information Revelation Policies Under Cost Uncertainty ”) is an assistant professor of management at Purdue University's Krannert School of Management. He earned his Ph.D. in information systems, M. Phil. in public policy and management, and M.S. in electrical and computer engineering, all from Carnegie Mellon University. His current research focuses on markets and pricing of information goods/servic

About Our Authors

About Our Authors

This paper examines the management of the information management process in process organizations. Throughout the 1990s there is evidence that some organizations have transformed themselves from functionally oriented to process-based entities. The information management process is critical in supporting a process enterprise and this study looks at how it may be organized. The study focuses on in-depth qualitative data that has been collected by the author during an extended period of fieldwork at the case site, Xerox Ltd. The manner in which information management (IM) can be organized for process organization is examined. Several IPA trends are identified and the changing nature of IM staff skill profiles is presented. The 'programme management' role is shown to be central in the effective co-ordination of IM in a process organization. These people are shown to perform procurement, co-ordination, support, monitoring, and control tasks. These are largely 'managerial' and not technical skills. The relationship between IM, strategy, and structure is explored within the context of a process-focussed enterprise. Such understanding is currently lacking from academic literature. The research shows that a holistic approach to management by process is possible and that it can be facilitated by appropriate organization of IM.

About Our Authors

Though literature on information and knowledge management is vast, there is much confusion concerning the meaning of these terms. According to the literature review, technology-oriented information management includes data management, information technology management and strategic information technology management. The main emphasis of these approaches is the effective and efficient use of information technology. In contrast, content-oriented approaches focus on information and its use. They can be distinguished in records management, provision of external information, human-centered information management, and information resources management. The reading of the literature on knowledge management reveals that this term is either used synonymously for information management or for the management of work practices with the goal of improving the generation of new knowledge and the sharing of existing knowledge. This article identifies various aspects that are embraced by the terms information and knowledge management. Thus, it should contribute to more terminological clarity and finally improve communication both in science and in professional practice. In this sense, the author hopes that this article will not only contribute to more terminological clarity but have further positive implications.

Modern hospitals are assuming greater responsibility for translational medicine.Hospital management is an integration of process control and information management,the latter of which is the basis and also the main driving force for the overall management of a modern hospital.This paper summarizes the necessity of innovation on informational management in hospitals,analyzes the problems,then discusses the countermeasures and typical cases of informational management in research-oriented hospitals. Key words: Informational management; Research-oriented hospital; Medical management; Operations management

Banking sector in India is facing a rapidly changing market. In today’s competitive environment relationship marketing is critical to banking corporate success. Banking is a customer oriented services industry and Indian banks have started realizing that business depends on client service and the satisfaction of the customer. The banking system occupies an important place in nation’s economy. It plays a pivotal role in the economic development of a country and forms the core of the money market in an advanced country. Banks have to deal with many customers every day and render various types of services to its customer. It's a well known fact that no business can exist without customers. “In recent years, the banking industry around the world has been undergoing a rapid transformation. To address the challenge of retention of customers, there have been active efforts in the banking circles to switch over to customer-centric business model. The success of such a model depends upon the approach adopted by banks with respect to customer data management and customer relationship management. Over the years, Indian banks have expanded to cover a large geographic and functional area to meet the developmental needs. They have been managing a world of information about customers - their profiles, location, etc. They have a close relationship with their customers and a good knowledge of their needs, requirements and cash positions.The main objective of this study is to find the interrelationships between service quality attributes, customer satisfaction and customer loyalty banking sector, close relationship. Key words: Service quality, customer satisfaction, customer loyalty.

Development of a Building Information Modelling Asset (BIMAsset) value realisation model

Distributed Software Router Management

As a primary factor of production and the material serving agriculture directly, agricultural production plays an important role in agriculture. Agricultural production quality and safety is of most importance in ensuring agriculture security, it matters to agricultural production, farmers income and country stability directly, and what's more, it has great significance for insuring persistence and stabilization of agricultural development, lightening the burden on farmers and maintaining national food security. Along with the construction of the international tourism island, the National Development and Reform Commission plans to build Hainan Island into an important national winter fruit production base. That makes new demands for tropical agricultural production quality and safety. Stand on the problem, this paper studied the information management in reliable logistics supply chain of tropical agricultural production using the technology of RFID, database, Internet and so on. In this essay, we emphasized the key technology of information constitution and management in tropical agricultural production logistics. In order to ensure the production security, we discussed the design of the system for information collection and management. Technically, the research will be helpful for monitoring logistics process of tropical agricultural production.

About Our Authors

Objective To learn customer satisfaction for health management centers at public hospitals in Hangzhou. Methods From July to September 2015, 660 customers from the health management centers of 6 public hospitals in Hangzhou were randomly selected for questionnaire survey.The survey included their satisfaction for the technical attitude, service content design, waiting time, environment facilities, management regulations, and service charges.Univariate analysis was carried out on the satisfaction scores of customer demographics.Two-class logistic regression was used to analyze the factors affecting customer satisfaction. Results The average customer satisfaction score was 3.62±0.55. Their satisfaction with technical attitude, service content design, environmental facilities and management regulations was higher. They were less satisfied with waiting time(3.20±0.85) and service charge(3.36±0.71). Conclusions Overall satisfaction of customers for such centers is high.In the future, we should further strengthen the information management and procedures of these centers, and link health management services with commercial insurance, for less economic burden on the people. Key words: Hospitals, public; Health management; Customer satisfaction; Hangzhou

About Our Authors