Effects of admission and discharge procedure information management in nurse station on doctor-patient relationship

Abstract

Objective To explore the characteristic and actual operation effects of admission and discharge procedure information management in nurse station, and analyze admission and discharge procedure information management impacted on doctor-patient relationship. Methods The comparison were conducted before and after the utilization of admission and discharge procedure information management from April to October 2014 in changing the number of people using information management, satisfaction comparison of using information management, quantization reacting the impacts of information management on doctor-patient relationship. Results After the implementation of information management, the satisfactions of patients were 96.5%, 93.6%, 98.2%, 97.8% for admission procedure, service attitude, payment method, acquirement of medical information, which all were higher than that of the control group (P<0.05). After information management, the rates of admission and discharge via the process of information management were 84.21% and 83, 41%. Conclusions The admission and discharge information management of the nurses′ station simplified the procedure of patient′s admission and discharge, so as to improve the patient′s satisfaction of hospitalization. Key words: Admission and discharge procedure; Information management; Harmony doctor-patient relationship