주한해외문화원과의 비교를 통한 재외한국문화원의 개선방안

Abstract

The purpose of this paper is to suggest future direction of the Korean Culture Centers by conducting a comparative study with representative Foreign Culture Centers of Germany, Britain and France, To this end, case study and in-depth interview were undertaken based on BSC. The results are follow; first, at the financial perspective, Korean Culture Centers’ self-sustainability is lower than Foreign Culture Centers. Second, at the customer perspective, Korean Culture Centers require to develop diverse cooperative projects to enhance accessibility to the local. Third, at the internal process perspective, director of the Center manages entire number of staff and employ only 12% professionals. Furthermore, the Centers’ do not have autonomous system to manage performance. Lastly, at the learning and growth perspective, the Korean Culture Centers only focus on the role as public officer rather than professionality. This study holds implications as follows; it is required to expand Korean Center and the KOCIS needs to operate control tower.