Abstract
Post-pandemic, a significant shift of the elderly to online shopping and large supermarkets started to become warehouses for online channels. This transformation reduces the physical activity of seniors who previously visited large supermarkets, limiting their independent and active lifestyles. This study aims to make domestic large supermarkets more elderly-friendly in the super-aging era, identifying factors through research on distribution changes, trends, demographics, and service quality. 1:1 interviews and surveys with seniors, along with FGI explored feasibility and implementation considerations. Results emphasize the need for senior-exclusive parking, employee call bells, checkout counters, and rest areas with water dispensers.
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