Abstract
The article examines the state of the market of modern network service stations, shows the need to develop a system of performance indicators for an objective assessment of the effectiveness of car service enterprises. A system of enterprise performance indicators has been developed, which consists of 8 groups of indicators. A group of indicators is considered in detail: the state of the IT infrastructure, the purpose and methods of calculating the indicators of the group are formulated. The direction of further research for the effective analysis of the system of performance indicators is shown.
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