Hotel Workers Research Articles

“Analytical Study Of The Status Of Constitutional And Legal Provisions Of Child Labor”

Childhood is that beautiful bud of the nation in the form of a garden of human life, which has to blossom in the form of a flower and make the nation smell. Childhood is a stage in which the physical and mental abilities of a person develop.The foundation of human development is laid in the childhood stage of man because it is the child who prepares the background for future life.In the words of Mahatma Gandhi –“children are the future of the country”, so the way the society and the country will nurture the children, provide them education, provide them values, those children in return will give the society and the country the reward accordingly. The age at which children should get good education, at that age those children work in factories, work in hotels, it is not appropriate.Child labor is such an evil that has got its feet deeply in the Indian society, from which we have not been able to get rid of it even after 74 years of independence. , in the fields,on the roads, in shops, in homes etc. places. No matter what the season, the work of child labor never stops.

Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya

The purpose of this research is to reveal the reasons that prompt hotel managers to employ foreign workers. In this study which used qualitative research method, the managers of 18 five-star hotels operating in Antalya were selected as the sample. Opinions of the managers were collected through semi-structured interview forms via making face-to-face interviews and e-mails. According to prominent findings of the research; it was determined that the most employed foreign workers in hotels within the scope of the sample consisted of “Kyrgyz”, “Ukrainian” and “Russians”, and that the majority of foreign workers served at the “food and beverage department” in the hotels and were employed as “seasonal”. On the other hand, it was determined that the most important reason for the hotel managers to employ foreign workers was that they know “foreign languages”. However; hotel managers indicated “long bureaucratic procedures in the process of obtaining a work permit” as the main problem they face during the process of employing foreign workers.

The Marketing Strategy During Covid 19 Pandemic at Hotels in Parapat Area, Simalungun Regency, North Sumatera, Indonesia

COVID-19 pandemic is a very rare disease and greatly affects the world of tourism in general and the world of hospitality in particular. The way that is used to be has totally changed. The number of guests decreased drastically due to the restrictions (lockdown) as well as the implementation of health protocols implemented in our country. Parapat, which is known as a city that is always full of tourists, now facing a new problem dealing with the coming of tourists. The hotel occupancy rate immediately dropped drastically. Many room reservations have been cancelled. For this reason, the researcher took the title of marketing strategy in this COVID-19 pandemic. What is being done is that the owner should take an action and the marketing department continues to work hard to find ways to keep hotel survived. These various strategies are important to do because they involve hotel operations and also the save the hotel workers not to be jobless. A positive market response is the result of a marketing strategy that is acceptable to the market. The research method used is a qualitative way by conducting interviews with informants. The conclusion obtained is that the hotel is able to overcome the problem of reducing guests during this covid 19. Therefore the strategies happened in Parapat could be implemented as a model to be applied in other areas or by making changes in the form of adaptation in other areas.

Model penerapan etika pelayanan pekerja wanita spa pada hotel berbintang di desa adat seminyak

Abstract
 
 The tourism industry is experiencing rapid development in Indonesia today. This is evident from the increasing number of tourism businesses established in almost all regions in Indonesia. This collection of tourism businesses is interrelated with each other in providing the needs of tourists to feel comfortable to live in that place. Tourism businesses include tourist attractions, tourism areas, tourism transportation services, travel services, food and beverage services, accommodation, organizing entertainment and recreational activities, SPA, etc. SPA has become one of the fastest growing tourism businesses today, because SPA is included in health tourism activities. Star hotels contribute to improving the operation of SPA tourism businesses through the provision of this business in business administration services at hotels. The ethics services of female SPA workers in star-rated hotels in the Traditional Village of Seminyak must be applied in the operational work of the hotel. With the existence of good service ethics, tourists who enjoy this service will feel satisfied so that it will not close the possibility of having a positive impact on other business sectors in the hotel.
 This research uses descriptive method, which is a method used to obtain an overview of the research objectives. To analyze tourists responses/perceptions of the ethics of female workers' services SPA used a Likert Scale, by distributing questionnaires to tourists who were made respondents.
 The results of the research model on the application of the ethics of female SPA service workers to star hotels in Seminyak Traditional Village consists of 3 stages, the first stage is the ethics of guest service before treatment in terms of tangible or physical aspects and reliability or reliability. The second stage is the ethics of guest service during treatment in terms of assurance or assurance and empathy or attention. The third stage is responsiveness or responsiveness.
 
 Keywords: Ethics, Services, Women Workers, SPA

Assessing the Knowledge, Attitudes and Practices of COVID-19 among Quarantine Hotel Workers in China.

During the pandemic, quarantine hotel workers face a higher risk of infection while they host quarantine guests from overseas. This study’s aim is to gain an understanding of the knowledge, attitudes, and practices (KAP) of quarantine hotel workers in China. A total of 170 participants took part in a cross-sectional survey to assess the KAP of quarantine hotel workers in China, during the COVID-19 pandemic. The chi-square test, independent t-test, one-way analysis of variance (ANOVA), descriptive analysis, and binary logistic regression were used to examine the sociodemographic factors associated with KAP levels during the COVID-19 pandemic. The results show that 62.41% have good knowledge, 94.7% have a positive attitude towards COVID-19, but only 78.2% have good practices. Most quarantine hotel workers (95.3%) are confident that COVID-19 will be successfully controlled and that China is handling the COVID-19 crisis well (98.8%). Most quarantine hotel workers are also taking personal precautions, such as avoiding crowds (80.6%) and wearing facemasks (97.6%). The results evidence that quarantine hotel workers in China have acquired the necessary knowledge, positive attitudes and proactive practices in response to the COVID-19 pandemic. The results of this study can provide a reference for quarantine hotel workers and their targeted education and intervention.

Associations between Indoor Environmental Quality and Infectious Diseases Knowledge, Beliefs and Practices of Hotel Workers in Wuhan, China.

Knowledge, beliefs, and practices regarding infectious diseases are key elements that ensure practitioners’ health and safety. It is important to carry out such a survey in hotels. This study aims to determine the levels of knowledge, beliefs, and practices regarding infectious diseases among practitioners and their associations with the environmental quality of hotels in Wuhan, China. We surveyed infectious disease knowledge, beliefs, and practices of practitioners in 18 hotels and detected these hotels’ environment, including physical factors of temperature, humidity, noise, and the indoor air quality of benzene, toluene, xylene, formaldehyde, CO, CO2, the total count of fungi, aerobic plate count, PM10, and PM2.5. 128 practitioners were included, and 28.9% were male. The questionnaire included knowledge, beliefs, and practices regarding infectious diseases. Our study found moderate levels of knowledge and beliefs, and good health practices. People’s beliefs toward COVID-19 were correlated significantly with their knowledge (p < 0.05). Beliefs and health practices were correlated significantly with environmental quality (p < 0.05). However, the environmental quality was correlated negatively with the classification of hotels. Conclusively, despite the good health practices of practitioners, the knowledge and beliefs toward infectious diseases need to strengthen. Hotels should emphasize health education in practitioners and the improvement of environmental hygiene. Integrating all three components into a comprehensive environmental promotion program is warranted.

Job satisfaction and organizational commitment: experiences of family-owned hotels in Ho, Ghana

The study investigates the interplay between demographic variables, job satisfaction and organisational commitment among workers in family-owned hotels in Ho, Ghana. A convenience sample of 280 employees selected from 45 facilities participated in the study by completing self-administered questionnaires. Descriptive statistics and PLS-SEM were used to analyse the data. Path results showed a positive and significant association between extrinsic job satisfaction and affective and continuance commitment. There was a significantly positive association between intrinsic satisfaction and affective and normative commitment. Furthermore, employees within the age group of 30-40 years exhibited higher levels of intrinsic satisfaction and affective commitment compared to those in the 45-50-year age group. The findings of the study provide important implications for family-owned hotels. Managers and proprietors of family-owned hotels must embark on strategies that will help to improve extrinsic and intrinsic satisfaction as well as affective and normative commitment.

Job perceptions of Generation Z hotel employees towards working in Covid-19 quarantine hotels: the role of meaningful work

PurposeThe COVID-19 pandemic has seen a growing emergence of “quarantine hotels” that provide accommodation to guests who are mandated to self-isolate for 14 days upon entry to a country to prevent the spread of virus. Why are young hotel workers willing to endure relatively poor working conditions and expose themselves to dangerous COVID-19 workplace environments? Perhaps, the opportunity to participate in meaningful work is the prime motivator for hotel workers who choose to work in quarantine hotels. This study aims to investigate the motivations that young hotel employees hold towards working in a potentially dangerous hotel workplace.Design/methodology/approachUsing personal interviews, this research explored the antecedents behind Generation Z employees’ (n = 42) actual behaviour towards working in quarantine hotels through the lens of the extended theory of planned behaviour (TPB) model (attitudes, subjective norms, perceived difficulties and meaningful work).FindingsResults revealed that meaningful work such as making the world safer and going beyond the call of duty was a key motivating factor behind a willingness to work in quarantine hotels. Hotel employees also viewed working in quarantine hotels as exciting but dangerous, and the support from their family nuclei was seen as a key underlying motivator.Practical implicationsThe key implications are the image of the hospitality industry in terms of professional identity to be an industry that is respected by society given the high-risk work environment with increased exposure to COVID-19. Even though Generation Z still see some long-standing negatives in hotel work such as long hours and emotional challenge, it is positive to know that there are contexts in which they can have more pride and meaningfulness from their jobs.Originality/valueTo the best of the authors’ knowledge, this is the first paper to examine Generation Z hotel workers’ motivations to work in quarantine hotels. A key theoretical contribution to the body of knowledge is the extension of the TPB framework with the additional meaningful work variable.

Out of Place

Abstract Because hotels are a microcosm of society, they offer a useful case study to explore social inequalities, including racial divisions. This article examines the experiences of African-Jamaican hotel workers and guests from independence in 1962 till the present to demonstrate the salience of Jamaica’s race and color relations. It argues that hotel workers and guests at times challenged the racialized practices that they experienced but more often refrained from doing so because of their socialization into a long-standing ethos of “Black is nuh good” and exposure to a nationalist ideology that projected a vision of racial harmony. The article also shows that through their responses to claims of racial discrimination in hotels, a variety of stakeholders, including tourist organizations, failed to challenge the island’s racial hierarchy which placed Whites on top, light-skinned Jamaicans in the middle, and dark-skinned Jamaicans at the bottom.

Linking frontline hotel employees’ job crafting to service recovery performance: The roles of harmonious passion, promotion focus, hotel work experience, and gender

This research examines the impact of job crafting, i.e., individual and collaborative crafting, on service recovery performance (SRP) of frontline hotel employees (FLEs). It puts forward an integrated model to investigate the mediating role of job passion (harmonious and obsessive passion) and the moderating role of promotion focus, hotel work experience, and gender between the relationship of each job crafting form with SRP. The survey data consists of 229 responses from FLE-manager/supervisor dyad working at tourist hotels in Uttar Pradesh, India. The research findings reveal that job crafting significantly results in SRP. While the correlation and path relationship between job crafting-obsessive passion and obsessive passion-SRP link is insignificant, the findings ascertain the role of harmonious passion as a mediator, and promotion focus, hotel work experience, and gender as a moderator between job crafting and SRP.

From corporatist consensus to neo-liberal revolution: a gendered analysis of the hotel workers union and its impact on (un)sustainable employment practices in the New Zealand hotel sector, 1955–2000

This paper takes a critical, historical employment relations approach to present an original contribution to research on sustainable tourism employment. The research is focussed on a gendered analysis of (un)sustainable employment practices in the New Zealand tourist hotel sector from 1950 to 2000, specifically concentrating on the role of the Hotel Workers Union and the broader post-war corporatist and neo-liberal economic, political and social policies that affected tourism work during this period. After presenting a detailed historical narrative in the findings, the paper argues that by uncovering the influences of global, national and organisation level change on sustainable labour we can gain meaningful, new perspectives on employment in this sector.

Employer event communication and hospitality workers’ resilience during the COVID-19 crisis: the role of core beliefs examination and family support

PurposeHospitality is one of the industries severely impacted by the COVID-19 pandemic. It is vital to comprehend how to help the workforce in this service sector grow resilient through such a crisis. This paper aims to unpack the role of employer event communication in promoting hotel workers’ resilience.Design/methodology/approachThe data were garnered from 462 hotel workers who were on unpaid leave or layoff during the hotel shutdown.FindingsThe results unfolded the positive link between employer event communication and hotel workers’ resilience, for which core beliefs examination served as a mediation mechanism. Family support was found to moderate the effect of employer event communication on core beliefs examination.Practical implicationsThe findings indicate to hospitality organizations that in face of a crisis such as the COVID-19, their employee resilience can be activated if they implement event communication activities. They should further realize that their support should go hand in hand with family support in fueling employee resilience from the crisis.Originality/valueThis study advances the understanding of how and when to promote resilience among hotel workers during a pandemic crisis.

호텔종사자의 감성리더십이 혁신행동과 고객지향성에 미치는 영향

호텔종사자의 감성리더십이 혁신행동과 고객지향성에 미치는 영향

Hotel Nova System & Softwares

The main objective of this study is to reduce the manual or offline work in hotels and to establish computerized network which helps hotel staff in management and customers to book rooms , resorts online. Searching hotels ,resorts after reaching your place is very time consuming task and at this time we get to know the importance of online booking system. The main advantage of this system is that we can book our stay before reaching our destination.this system is not only very cheap but also very quick.these days most of the hotels have there own websites and application on which customer can book ,view there services and facilities so that they can choose their stay location vicely.The process of booking is very simple fast and also u can pay your rent online or offline in anyway you want and advancement of technology make the payment process very secure.

The Relationship between Job Stressor and Employees’ Performance in Hotel Industry in Kota Tinggi, Johor.

Employees performance is very significant for organization in achieving its organizational performance and profitability. Employees performance is related to their willingness and openness on doing assigned task, to increased their productivity which will lead to performance. Performance in return can become the source of satisfaction to employees who successfully completed their job. There are many factors that is associated with employee’s performance and one of it is job stress. However, this study aims to investigate the relationship between four job stressor factors namely time pressure, workload, lack of motivation and role ambiguity and employees’ performance. The study was conducted among 113 hotel workers in Kota Tinggi, Johor, by using structured questionnaires as the instruments of data collection method. The findings indicate significant relationship between lack of motivation and role ambiguity and employee’s performance. Thereby, the recommendation following the findings is for the organization to have planned and detailed job objectives to minimize role ambiguity and to permit certain degree of empowerment among employees to maximize their motivation.

Do religion and spirituality matter for hotel workers’ well-being and guests’ happiness? An update of the Attraction-Selection-Attrition theory

Drawing on the Attraction-Selection-Attrition (ASA) theory ( Schneider et al., 1995 ), this paper examines how adhering to religious regulations and offering spiritual facilities may affect hotel workers’ psychological well-being and guests’ happiness. Using a mixed method approach, we collected data through two studies on religious practices and spiritual facilities at 5-star hotels in Jordan. In the first stage, interviews were conducted with 18 senior managers at hotels in the Dead Sea area (study 1). In the second stage, data were collected from Muslim guests who visited and stayed at a 5-star hotel in Jordan (study 2) and the hypotheses were tested with partial least squares-structural equation modelling (PLS-SEM) using SmartPLS 3.3.3. Our results indicate that spiritual facilities at hotels enhance workers’ well-being and guests’ happiness while not adhering to religious regulations adversely affects workers’ well-being and guests’ happiness. The paper offers a contextual and novel framework to understand the linkages between religion/spirituality and psychology at hotels in a diverse cultural context in the Middle East. The empirical studies highlight the contextual relevance and extension of Schneider’s (1995) ASA theory by incorporating religiosity/spiritualty and well-being of hotel employees in a Middle Eastern context. • Spiritual facilities are important for workers’ and guests’ happiness in hotels. • Religious conformance is important for workers’ and guests’ happiness in hotels. • Prayer rooms are important for boosting close interpersonal relationships. • The study highlights the contextual applicability and extension of Schneider’s (1987) ASA theory.

Labor Dis-Unity: A 1920’s Source of Left-Wing anti-Communism

The Communist Party’s (CP) “Third Period” shift in labor policy from the Trade Union Education League (TUEL) effort of “boring from within” mainstream unions to the Trade Union Unity League (TUUL) effort to create new independent “revolutionary” unions is dismissed in much of the literature. In a close study of New York’s independent hotel workers, we see a more complex story. The CP and TUEL thwarted leftwing unionists’ efforts to organize a federation of independent, amalgamated industrial unions called the Labor Unity Council in the early 1920’s. Activists who resented the hasty directive to recreate an independent “Unity” federation of radical unions a few short years later became an early pocket of left-wing anti-communism. We also see how one union, the Amalgamated Food Workers, negotiated and resisted CP directives, as well as how its breakaway TUUL competitor, the Food Workers Industrial Union, was divisive until the New Deal National Recovery Administration labor codes forced the unions into a degree of coordination and eventually merger that preceded the CP shift toward the “Popular Front.”

A Moderat ed Mediat ion model of t he Relat ionship between Part icipat ory Decision-making and Team Performance in Hotel Industry

Purpose: This study aimed to verify the impact of participatory decision-making (PDM) on team performance (TPF) in the hotel s department/team. In particular, it investigated the role of a mediator for creative self-efficacy (CSE) in the relationship between PDM and TPF. This study determined the optimal decision-making process in a service organization by verifying the controlled mediating effect of collective efficacy (CEF) in the relationship among PDM, CSE, and TPF. Design/methodology/approach: In this study, the 242 samples comprised luxury hotel workers. The analysis verified the hypothesis set by means of causal correlations among four variables using regression analysis and the process macro developed by Hayes (2013). Findings: The study revealed significant effects through the medium of CSE, although PDM did not have a direct impact on TPF. The moderating mediating effect of CEF on the mediating effect of CSE in the relationship between PDM and TPF was statistically significant. Research limitations/implications: This study focused on luxury hotels. The same hierarchy and team culture were assumed without considering the specific characteristics of each hotel team or department. Originality/value: This study proposed a suitable decision-making process model for efficient operation and employee motivation in hotel companies. The findings will contribute to a horizontal and open organizational culture, as well as the spread of PDM.

Career Opportunities in the Hotel Industry: The Perspective of Hotel Management Undergraduate's Students from the City of São Paulo

Attracting and retaining highly skilled employees might be a challenging mission in the hotel industry. Thus, this study´s aim is to uncover how the hotel management undergraduate´s students evaluate the hotel industry’s capacity to offer attractive career opportunities. Semi-structured interviews were taken with 13 students from a college in Sao Paulo, Brazil. Through a thematic analysis it was found that the course enabled students to develop a more realistic view about the work in hotels and broaden their professional horizons. Furthermore, although the students tended to evaluate functional benefits’ proposal as insufficient, they still consider this industry as an attractive career option.

Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction

The purpose of this research is to examine the underlying mechanisms inside the so-called black box that relate high performance work systems (HPWS) with employees’ well-being and job performance in hospitality. We surveyed a sample of 494 hotel workers to test a research model that related the following variables: HPWS, organizational commitment, motivation, job satisfaction, quality of life (QoL), and individual job performance. Structural equation modelling, namely through PLS-SEM, was conducted. We confirmed that HPWS directly influence employees’ motivation, organizational commitment, job satisfaction, and QoL. Additionally, workers’ motivation and organizational commitment positively influence job satisfaction, which, in turn, enhances workers’ QoL. Moreover, job satisfaction and quality of life significantly predicted individual job performance. This study contributes to unlocking the so-called black box relating HPWS with job outcomes as well as to the growing body of research that relates employees’ well-being with performance. From a managerial point of view, hospitality firms should prioritize investment in HPWS, as its design and implementation affects employees’ attitudes and behaviors. Future lines of research should consider bundles of practices instead of the whole HPWS effects on employees’ attitudes and behaviors.