Hotel Workers Research Articles

A Cross-Sectional Observational Pilot Study of the Main Risk Factors Related to Lower Back Pain in Spanish Hospitality Workers

Lower back pain (LBP) describes pain of indeterminate duration between the lower edge of the ribs and the buttocks. LBP hinders movement, quality of life, and mental well-being, and limits work activities and engagement with family and friends. LBP represents a public health problem, and most workers are expected to experience LBP symptoms throughout their working lives. The study’s main objective was to characterize LBP in the hospitality population of the province of León, Spain, determining the risk factors. A pilot study with a cross-sectional observational design was developed following the guidelines of Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) for 150 Spanish hotel workers. Sociodemographic and lifestyle, occupational, and clinical data related to LBP were obtained through surveys. The annual prevalence of LBP in this study was 87.1% which was higher in women. A significant relationship (p < 0.05) was obtained between sex, income, smoking, sleep quality, and all labor variables with LBP. In addition, the Fear Avoidance Beliefs Questionnaire (FABQ) results revealed that 49% of the participants had a score > 14. Also, 83.3% of patients with >6 annual LBP crises suffered from sciatica. Once the results were known, preventive intervention would be needed to reduce these main risk factors for LBP for hospitality workers.

Unmasking the Lived Experiences of Hotel Workers on the Impact of Covid-19

This study investigates the experiences, coping mechanisms, and insights of hotel employees in Zamboanga City during the COVID-19 pandemic. The phenomenological approach was used to analyze the lived experiences of hotel workers, focusing on the human aspect of the crisis. The study highlights themes such as temporary accommodation schemes, exceptional hospitality services, financial challenges of hotel workers, travel restrictions and uncertainties, emotional struggles experienced by hotel workers, provision of stopgap support, and skeletal workforce establishment. Coping strategies include adhering to health protocols, ensuring healthcare, receiving charitable assistance, and receiving motivation from loved ones. The study also highlights personal growth, positive values, and the value of government and family support during the pandemic. The pandemic has prompted businesses to implement business continuity plans, with hotels reducing staff to maintain operations and protect workers’ health and safety. Family remains a motivator, with many employees relying on income to cover essential expenses. Financial responsibilities and a sense of duty to their families also motivate employees to continue working. The research paper suggests future studies should consider post-pandemic scenarios and explore topics like stress, anxiety, burnout, and coping mechanisms. Hotel management should implement better health and safety practices, create a secure working environment, support remote work policies, and communicate their commitment to employee safety.

Risk Factors for Cardiovascular Disease among Hotel Workers, Bohicon, Benin

Risk Factors for Cardiovascular Disease among Hotel Workers, Bohicon, Benin

Effects of Facilities Management on Workers' Performance in 3-5 Star Hotels in Nairobi County, Kenya

The aim of this study was to determine the influence of facilities management on workers' performance within the hotel industry, with a specific focus on maintenance management, workplace design and adherence to facilities regulations and standards in 3-5 star rated hotels in Nairobi County. The study employed a descriptive survey approach, and a purposive sampling technique was utilized to select 144 respondents' selected classified hotels. Data collection instruments included: self-administered questionnaires, interview guides and observation checklists. Descriptive statistics were analyzed through quantitative data, while qualitative insights were obtained from hotel workers. Major findings revealed that the majority of respondents, 52.8%, considered maintenance strategies in hotels as fairly efficient in supporting their daily work activities. 80% of staff and managers indicated that hotels provided training and safe procedures in response to facilities standards and regulations, including compliance with the Occupational Health and Safety Act 2007. However, a notable prevalence of accidents and injuries within these establishments was identified, which stood at 57.5%. On multiple regression analysis, maintenance management emerged as the most significant factor in predicting workers' performance, making a substantial contribution. Therefore, the study concludes that maintenance management plays a pivotal role in influencing workers' performance in the hotel industry. As a result, the study recommends that hotel management prioritizes preventive maintenance practices to reduce emergency maintenance and establish a sinking fund to address non-compliance with facility standards and health policies within hotels. These measures have the potential to enhance the overall performance and safety of workers, thereby contributing to the success and sustainability of the hotel industry.

The Right Fight: The Culinary Union vs the Elardi Family in Las Vegas, 1991-1998

Abstract: Organized Labor commands a major role in the operations of Las Vegas's hotel and casino industry. The current dominant position of the Culinary Union that includes hotel workers as well as casino employees in the large gaming properties arose from bitter struggles between the industry and labor dating back to the 1970s, and the murder of union leader Elmer "Al" Bramlet. The strike against the Elardi family's Frontier Casino at the outset of the 1990s brings into focus the challenges of union organization in a Right-to-Work state such as Nevada and the national anti-labor policies initiated by Ronald Reagan's presidency in the 1980s. Wages, conditions of work, scope of work, healthcare, equal pay for equal work (status of male and female workers), the right to strike, and the worker's right to be rehired by an employer also became hard-fought causes in the struggle for union contracts and worker representation by a union. The strike against the Frontier Casino and other Elardi properties became a key point of controversy in the Culinary Union's battle to represent the interests of workers across the broad spectrum of Las Vegas's hotel-casinos from the smallest casinos to the largest resort-hotel-casinos with their many amenities of entertainment, fine dining, recreational facilities, and in some cases art galleries.

Efeito da inovação ambiental sobre a sustentabilidade no setor hoteleiro

ABSTRACT Given the growing concern about environmental degradation in tourist destinations, hotel companies are implementing new capabilities to counteract the damage caused and improve their sustainable practices. The objective of this research is to analyze the effect of innovation on sustainability practices from an environmental approach, from the perspective of hotel workers in the Riviera Maya, Mexico. The study is based on a quantitative approach of non-experimental, cross-sectional, and explanatory design. The technique used was Partial Least Squares Structural Equation Modeling (PLS-SEM), considering a sample of 386 employees of hotels. The results show that environmental innovation has a significant and positive effect on environmental sustainability. It is concluded that hotels should direct their efforts towards the development and implementation of strategies to improve their capacity for innovation and sustainability in environmental terms.

호텔종사원이 경험한 고객무례행동이 정서적 고갈과 반생산적 과업행동에 미치는 영향

Purpose: This study analyzes the effect of experienced customer incivility on workers’ emotional exhaustion and counterproductive work behavior, as well as the mediating effect of emotional exhaustion, by targeting the hotel industry.
 Research design, data, and methodology: Online questionnaires were conducted with hotel workers in Seoul, and 292 valid samples were used for analysis. Empirical simple, multiple, and hierarchical regression analyses were conducted.
 Results: First, this study shows that experiences with customer incivility increases emotional exhaustion and counterproductive work behavior. Second, emotional exhaustion increases counterproductive work behavior. Third, emotional exhaustion has a mediating effect on experiences with customer incivility and counterproductive work behavior.
 Conclusions: The results of this study offer a new direction in ways human resource management and organizational management in the hotel industr y can emphasize the impor tance of experiences with customer incivilit y, emotional exhaustion, and counterproductive work behavior.

Project Based Learning in Hospitality Education: Aristotle's Realism Perspective in Educational Philosophy

The aim of this study is Project Based Learning with philosophy realism in Hospitality Education. This study is qualitative descriptive literature research. This article discusses about philosophy education realism in informal education for practice or Project Based Learning. In this study, researchers take Project based Learning, namely training / coaching for hotel workers candidate. The results of this research show the approach Project Based Learning is not only facilitate learning holistic based on the actual projects, but also deliver experience practical for students as the emphasized by Aristotle in his theory It is emphasized understanding through action. This article presents strong argument of integration Aristotle's philosophy in learning context, and creating correlation between theory and practice as well as in preparing student for facing demands of the actual world of hospitality industry.

The Role of Room Attendant Supervisor in Improving The Quality of Room Attendant Work at Sthala A Tribute Portfolio Hotel Ubud Bali

The successful development of the tourism industry must be supported by facilities to satisfy and provide tourism services, including hotels, to tourists. However, during COVID-19, there was a reduction in the workforce and the number of linens, which resulted in less quality in the workforce and made guests complain because they felt less clean and comfortable. Supervisors play a significant role in improving the quality of room attendant work, the quality of service, and the smooth operation of hotel work. This study aims to determine the role of the room attendant supervisor in improving the quality of the room attendant's work, to find out the constraints of a room attendant supervisor in improving the quality of the room attendant's work, and to find out the efforts of the room attendant supervisor in overcoming these obstacles in improving the quality of the room attendant's work at Sthala, a Tribute Portfolio Hotel in Ubud, Bali. The method used is descriptive- qualitative. Data were collected from primary and secondary sources using observation, interviews, and documentation. The data were analyzed utilizing presenting results analysis to clarify what was obtained at the hotel. The results of this study indicate that supervisors must replace tools that need to be fixed. To improve the work discipline of their subordinates, supervisors must provide direction to their subordinates so that they can always report if there is a shortage of linen at work.
 Keywords: Improving Work Quality, Role of Supervisor, Room Attendant.

The Impact of Remuneration as Reward System on Job Satisfaction within the Hospitality Industries in Ghana

This research used a qualitative study method which is to draw analysis from inductive angles. It has the following objectives as first to determine the impact of remuneration has on job satisfaction of employees, secondly, to further understand whether there is equity in remuneration policies that are applied to employees in general, and thirdly, to establish other remuneration systems that exists in most hospitality pay policies. The aim of this research is to assess the impact of remuneration and job satisfaction among hotel workers, there is the need to gather data on remuneration and job satisfaction of hospitality service in Ghana. This is an inductive study based on non-probability sampling technique. A quota sampling of 50 AH Hotel workers responded to the questionnaire. Quota sampling is a non-probability sampling method that relies on the non-random selection or convenience of a predetermined number or proportion of units. The research designed closed ended and open questions in the interview questionnaire (as data collection instrument in qualitative nature) which the respondents gave their feedback. The research findings shows that remuneration payment has greater impact on job satisfaction because many of the employees were happy with their salaries/wages. This is the more reason why they are retained as loyal staff with good morale behaviours, punctuality at work, and are also, good team players.

Kegiatan Penyuluhan Fisioterapi Tentang Low Back Pain Pada Kelompok Pekerja Hotel di Hotel Ascent Premiere Kota Malang

Musculoskeletal disorders (MSDs) are one of the most serious health risks related to work. Industrial workers such as hotel workers are at risk of experiencing musculoskeletal disorders such as LBP. Preliminary studies conducted at the Ascent Premiere Hotel in Malang City found that workers had LBP complaints. So this counseling activity aims to provide education to hotel workers about LBP and how to do exercise therapy independently at home to reduce perceived complaints. This community service activity was carried out using a method in the form of health education regarding LBP to hotel workers using power point media and leaflets. After delivering the material, a demonstration of exercise therapy was carried out with the workers and a question and answer discussion session. This counseling activity runs smoothly and can increase the knowledge of hotel workers about LBP.

Analisis Nilai Kerja Mahasiswa Akomodasi Perhotelan pada Pelaksanaan PKL (Praktik Kerja Lapangan) di Hotel

Work value is a goal that a person wants to achieve through his work or as a consequence of his work. Preliminary study of the students internship experience, there are differences of opinion between students and field supervisors about the work value that students have. So it is necessary to investigate the truth so that there is no misunderstanding. This study aims to identify and analyze the work value of S1 Family Welfare Education students concentrating on hotel accommodation at Jakarta State University with active student informants class of 2019 who have carried out internship experience. This study uses a type of qualitative research with a phenomenological approach. Data collection techniques were carried out by interviews, documentation and indirect observation. The process of data analysis to data visualization was carried out using the Nvivo 12 plus software. The intrinsic work value that is of concern to the findings of this study is the intellectual stimulation of students in solving problems in students whose work in 4-star hotels are more often applied than students who are work in 5-star hotels. The extrinsic work value that is of concern to the findings of this study is the work environment which is good physically, is mostly found in the experience of student work in 5-star hotels, while the work environment psychologically, in 4-star hotels and 5-star hotels that students get or feel is fairly good.

Work-family conflict’s mediating effect on the relationship between job insecurity and job satisfaction in the hospitality industry: Evidence from the Algarve, Portugal

This study examined work-family and family-work conflicts’ mediating effect on the relationship between hotel workers’ job insecurity and job satisfaction in the Algarve, Portugal. The final sample comprised 166 employees who voluntarily completed a survey. SPSS and PROCESS macro software was used to analyze the data. Multiple regression analysis revealed that job insecurity is significantly related to job satisfaction both directly and indirectly via work-family conflict. Family-work conflict does not significantly mediate the abovementioned relationship. Hotel managers should continually monitor and enhance employees’ job satisfaction including providing more job security and implementing practices that foster a work-family balance.

The Great Resignation and Intrapreneurship as a strategy to attract and retain staff in services

Many employees from the Millennials and Gen Z cohorts are abandoning the hotel industry after COVID-19. The dissatisfaction of hotel workers with their working conditions has accelerated the Great Resignation, a term used to refer to the higher-than-normal quit rate in an industry. Consequently, the number of unfilled jobs is high, and attraction and retention have become a strategic concern for the hotel industry. Considering that Millennials and Gen Z are entrepreneurial-oriented, in this paper, we study how intrapreneurship, an approach that encourages employees to develop innovative ideas and solutions within a company, is one of the ways hotel companies attract qualified people. The study is qualitative, and data was collected through the recruitment sites of the leading hotel companies worldwide since these websites provide distinct information to potential job candidates beyond the available job descriptions. The hotel industry is highly competitive, with several brands, each with unique characteristics. However, they depend on their employees to materialise their brand's promises. To ensure personal-organisational fit, companies should give the right signals when presenting to potential candidates so that they may decide when receiving and interpreting these signals if they fit the organisation and are aligned with what that company offers and demands. Findings enhance our comprehension of the use by large hotel companies of employees' preference for behaving intrapreneurially as a strategy to attract and retain qualified staff. Results may also guide human resources practices in hotel companies and other service industries that seek to attract and retain talented professionals in an intensely competitive market. In addition, the results may serve as a basis for future studies on intrapreneurship in service companies. In an era when service companies struggle to attract and retain workers, this paper highlights how intrapreneurship may be a solution with a double benefit – staff attraction/retention and innovation. Although the study focuses on hospitality, the contribution is relevant to most services.

Tourism workers' resilience in Siem Reap during COVID-19

This article identifies factors influencing hotel and guesthouse workers' coping strategies during COVID-19 in Cambodia's premier tourist destination, Siem Reap. Drawing on qualitative data including 135 semi-structured interviews conducted between March 2022 and March 2023, we found that individual characteristics, dense community networks and government interventions did strengthen hotel and guesthouse workers' capacity to cope with the economic shock caused by the pandemic. Importantly, however, a series of deeper structural issues – most notably the structure of the labour market, the unevenness of social security coverage and pre-existing debt – greatly undermined their capacity to exercise resilience. As these findings suggest, it is necessary to look beyond individual traits and behaviours, and even community-level structures, if we are to truly understand community resilience.

The Effects of COVID-19 Risk Perception on Occupational Stress and Depression of Hotel Workers

The Effects of COVID-19 Risk Perception on Occupational Stress and Depression of Hotel Workers

Green tourism to green environment: unleashing green pro-tourism behavior for green tourism competitiveness in China.

The aim of the study is to study the role of green pro-tourism behavior in developing green tourism competitiveness for green environment.Green tourism is on the rise in China, but locals are not getting on board with supporting it. This research recommends green human resource management (HRM) practices as a way to boost the competitiveness of green tourism and inspire citizens to adopt travel-friendly habits. Human resource management strategies that emphasize training, open lines of communication, and employee autonomy may help the tourism industry foster a culture of environmental stewardship that permeates the surrounding community. According to this study's findings, sustainable tourism can be advanced through the promotion of green HRM practices, which encourage locals to take a more positive stance toward visitors and the destination as a whole. The environmental advantages of green HRM should also be well-researched. Therefore, the purpose of this research is to investigate the connection between green HRM, P-EP, environmental consciousness, and servant leadership in the context of the tourism industry. This research used Smart PLS for its structural equation modeling, validity testing, and reliability analysis of data acquired from Chinese hotel workers. Green HRM was shown to have a good effect on proactive P-EP but a smaller effect on P-EP linked to tasks. In addition, the link between green HRM and task-related activities requires careful consideration of servant leadership as a moderating element.

Prospects for the development of the domestic hotel business and personnel training

The purpose of the study is to identify the transformations of working conditions and requirements for hotel staff based on an analysis of current trends in the development of the hotel business and changes in consumer preferences. The methodological basis of the study was the works of Russian scientists and practitioners in the field of hotel services and tourism, as well as on the topic of the peculiarities of the functioning of the domestic hotel business in modern conditions. The subject of the study is the economic relations that arise in the process of functioning of enterprises in the hotel industry, considering current trends and prospects for their development. The article identifies the following main and new challenges facing the hospitality industry as a result of the consequences of the pandemic and the current realities of the international situation: to ensure the widespread digitalization of technological processes and services offered; to pay attention to issues of respect for nature (greening activities); to introduce new types of accommodation means into the practice of domestic business, to take into account changes in consumer requirements and preferences. Based on the analysis of such customer preferences, a conclusion is made about their diversity and inconsistency. It was found that hotel companies are forced to change along with tourists, adapting to their requests and requirements. The development of tourism and hospitality in the digital economy also implies qualitative changes in the training and hiring of personnel. It was revealed that further digitalization, the use of modern software and the use of artificial intelligence in the hotel business will lead to a decrease in routine work in hotels, a reduction in employees and at the same time to the need to improve their qualification level. It is shown that it is advisable to make the choice of optimal software in order to increase the productivity of a hotel enterprise based on the involvement of specialists. Consulting analysts will help to choose from a variety of applications for the hotel business exactly those that will improve the efficiency of a particular customer hotel.

Satisfaction with Internal Communication and Hospitality Employees’ Turnover Intention: Exploring the Mediating Role of Organizational Support and Job Satisfaction

Managing employee turnover is a key function in human resource management (HRM) that has become especially relevant given current staff shortages. The travel and tourism industry has been strongly affected, with many organizations having difficulty attracting and retaining workers. Portugal, as a prominent player in tourism, is no exception, and the workforce shortage crisis has been discussed in various forums and has attracted media attention. The present study examined hotel employees’ turnover intention and its relationship with their job satisfaction and positive perceptions of internal communication and organizational support. The proposed theoretical model included that internal communication contributes to the quality of employee–organization relationships by increasing perceived organizational support and job satisfaction, which in turn serve as sequential mediators of hotel workers’ diminished intent to leave their employer. Multiple regression analyses were performed using data collected from 12 hotels (number = 370 workers). The results support the model as they confirm that a statistically significant negative relationship exists between employees’ satisfaction with internal communication and their turnover intention. These variables are both directly and indirectly connected through perceived organizational support and job satisfaction. Implications for HRM are discussed including the importance of refining internal organizational communication to strengthen employee–organization ties.

Can I do My Job in Peace? Hotel Employees’ Wellbeing in the Face of Sexual Harassment Awareness and Organizational Commitment

Workplace sexual harassment, particularly in hospitality, is a significant issue with many implications. For decades, assessing its scope and impact has drawn the attention of scholars, but some gaps still exist. Based on Rational Choice Theory, this paper explored employee conformance behavior to sexual harassment in relation to organization strategic commitment and employee wellbeing in the global south context. A total of 712 completed questionnaires were collected from Nigeria and Ghana. WarpPLS version 8.0 partial least squares structural equation structural modeling was employed to assess the research model. Results revealed that hotel workers’ behaviors toward awareness and management of sexual harassment are nonlinear and complex. Conformance behavior, despite conceived by employees as an economic coping strategy, proved to be a temporary measure and is disadvantageous to wellbeing. An important managerial implication of this study is the need for education about what sexual harassment is and how it impacts employees’ wellbeing.