Unmasking the Lived Experiences of Hotel Workers on the Impact of Covid-19

Abstract

This study investigates the experiences, coping mechanisms, and insights of hotel employees in Zamboanga City during the COVID-19 pandemic. The phenomenological approach was used to analyze the lived experiences of hotel workers, focusing on the human aspect of the crisis. The study highlights themes such as temporary accommodation schemes, exceptional hospitality services, financial challenges of hotel workers, travel restrictions and uncertainties, emotional struggles experienced by hotel workers, provision of stopgap support, and skeletal workforce establishment. Coping strategies include adhering to health protocols, ensuring healthcare, receiving charitable assistance, and receiving motivation from loved ones. The study also highlights personal growth, positive values, and the value of government and family support during the pandemic. The pandemic has prompted businesses to implement business continuity plans, with hotels reducing staff to maintain operations and protect workers’ health and safety. Family remains a motivator, with many employees relying on income to cover essential expenses. Financial responsibilities and a sense of duty to their families also motivate employees to continue working. The research paper suggests future studies should consider post-pandemic scenarios and explore topics like stress, anxiety, burnout, and coping mechanisms. Hotel management should implement better health and safety practices, create a secure working environment, support remote work policies, and communicate their commitment to employee safety.