Users Of Transportation Services Research Articles

Responsibility of Airlines Company to the Passenger After The Ratification of the Montreal Convention 1999 by Indonesia

Aviation is a strategic business owned by a country, whether managed by a state company or a private company. In Indonesia, airplanes are the most important transportation. It is said to be able to connect every city, province, and inter-island very quickly compared to land and sea transportation. The importance of air transportation must be accompanied by regulations that guarantee the safety and security of airlines and passengers who are users of air transportation services. The security and safety are regulated through national and international rules which must be followed by every airline and passenger for the creation of good aviation business. The main problem in the aviation business is aircraft accidents which result in aircraft destruction and death to all passengers and crew members. This cannot be avoided because the cause of the accident could be from aircraft engine damage, weather, or error from the pilot. This aircraft accident not only damage airlines that have planes worth billions of rupiah but can damage passengers and heirs. Due to the risks involved in the aviation business. Although it is said that air transportation is very safe because the technology used by aircraft is the latest, accidents can not be avoided if it occurs.

End-to-end design of mechatronic industrial and automotive computer systems

Due to the constant information develop-ment of society and its industrial component, new transport systems and machines have reached a high level of information excellence. Accordingly, there is a new contradiction between the rapid development of tools and methods of informatization of complex objects and systems, the development of transport telematics (internal for cars and other vehicles and external internal transport control systems) and the heterogeneous nature of existing subsystems and components of the transport complex. Of Ukraine. The problem of resolving this contradiction will allow at all levels of transport infrastructure to improve services to residents of cities and regions, improve transport processes, avoid existing negative consequences: traffic disruptions, unsatisfactory condition of roads, irrational use of funds for re-pair, operation and equipment of highways. This will help improve traffic safety, improve the quality of transport services, ensure people's comfort and save cargo. The goal of the study is to create software and hardware for virtual management, its intellectualization based on the use of virtual logis-tics of transportation processes, providing road users, tools of virtual management, a kind of virtual logistics. The purpose of this article is to study the problem of expressing and proving new rules and concepts for providing knowledge and skills to people who want to work in the IT field of transport applications. The sequence of acquiring knowledge and skills of people who have improved their personal professional level in road transport is determined. The idea of computer science as system engineering of successful consecutive creation of computer equip-ment and software of complex systems by combining their computer and software engineering in the field of motor transport is offered. The scope of use of the obtained results is road transport road organizations of Ukraine, residents of cities and regions as individuals or legal entities of users of transport services.

Post-COVID-19 travel behaviour patterns: impact on the willingness to pay of users of public transport and shared mobility services in Spain

BackgroundThe COVID-19 crisis has meant a significant change in the lifestyle of millions of people worldwide. With a lockdown that lasted almost three months and an impulse to new normality, transport demand has suffered a considerable impact in the Spanish case. It is mandatory to explore the effect of the pandemic on changes in travel behaviour in post-COVID-19 times.MethodologyA nationwide survey was carried out during the lockdown in Spring 2020 to overview the recent changes. The survey collected both stated preferences (socio-demographic characteristics and mobility-related attributes), and revealed preferences (individuals’ habits, especially in the frequency of the trips according to the trip purpose, and opinions regarding the willingness and acceptability of these changes, and which actors would have to drive them, and how) of individuals. This paper aims to study and understand the willingness to adopt a set of measures to improve the safety conditions of public transport and shared mobility services against possible contagion from COVID-19 and the willingness to pay for them.ResultsThe results obtained show that some measures, such as the increase of supply and vehicle disinfection, result in a greater willingness to use public transport in post-COVID-19 times. Similarly, the provision of covers for handlebars and steering wheels also significantly increases individuals’ willingness to use sharing services. However, respondents expect that these measures and improvements would be implemented but maintaining the same pre-COVID-19 prices. The results of this research might help operators deploy strategies to adopt their services and retain users.

USING WEB TECHNOLOGIES TO IMPROVE THE TRANSPORTATION PROCESS

Problem. Due to the constant information development of society and its industrial component, new transport systems and machines have reached a high level of information excellence. Accordingly, there is a new contradiction between the rapid development of tools and methods of informatization of complex objects and systems, the development of transport telematics (internal for cars and other vehicles and external internal transport control systems) and the heterogeneous nature of existing subsystems and components of the transport complex. Of Ukraine. The problem of resolving this contradiction will allow at all levels of transport infrastructure to improve services to residents of cities and regions, improve transport processes, avoid existing negative consequences: traffic disruptions, unsatisfactory condition of roads, irrational use of funds for repair, operation and equipment of highways. This will help improve traffic safety, improve the quality of transport services, ensure people’s comfort and save cargo. Goal. The goal of the study is to create software and hardware for virtual management, its intellectualization based on the use of virtual logistics of transportation processes, providing road users, tools of virtual management, a kind of virtual logistics of the transport system of the transport portal KhNADU (ICT KhNADU). The purpose of this article is to study the problem of expressing and proving new rules and concepts for providing knowledge and skills to people who want to work in the IT field of transport applications. The sequence of acquiring knowledge and skills of people who have improved their personal professional level in road transport is determined. Methodology. The idea of computer science as system engineering of successful consecutive creation of computer equipment and software of complex systems by combining their computer and software engineering in the field of motor transport is offered. Practical value. The scope of use of the obtained results is road transport road organizations of Ukraine, residents of cities and regions as individuals or legal entities of users of transport services.

ANALISIS KEPUASAN KONSUMEN TERHADAP JASA TRANSPORTASI BRT TRANS MUSI KOTA PALEMBANG

This research has a purpose to analyze consumer satisfaction of BRT Trans Musi transportation service users in Palembang City. Consumer satisfaction was measured through the quality of services provided by BRT Trans Musi consisting of tangible, empaty, responsiveness, reliability and assurance. This type of research is quantitative descriptive research with data collection through questionnaires distributed to BRT Trans Musi transportation service users. The sampling technique was carried out used purposive sampling with a total samples of 200 respondents using the BRT Trans Musi Palembang transportation service. The analysis of this research used multiple linear regression with the results of the research showed tangible, empathy, responsiveness, reliability and assurance simultaneously very influential on consumer satisfaction of BRT Trans Musi Palembang service in the amount of 48,550. The most dominant variable of service quality influential was Tangible of 5,623 while the empaty variable had no effect with a value of 0,801. This research had a determinant coefficient of 54.4%.

Implementation of Act No. 17 of 2008 concerning Shipping to Support Passenger Safety

Indonesia is located between two oceans, the Pacific Ocean and the Indian Ocean, and two continents, the Asian Continent and the Australian Continent. Indonesia is also a maritime country, where and the oceans are wider than the land. Therefore with sea transportation a major consideration, it is only natural that the government pays attention to all matters relating to this sector, especially in terms of security and safety. This study considers the safety of maritime passenger transportation and the effectiveness of the existing regulations, namely Act No. 17 of 2008. This study is based on research into the case of PT. ASDP Ferry, Singkil Branch. The main conclusions that can be drawn from the writing of this research is that Act No. 17 of 2008 also includes the legal (as well as physical) protection for users of sea transportation services. The parties who are legally responsible, namely the harbormaster, captain, crew, company, NTSC, and also the Shipping Court in this case must continue to optimize their functions and continuously optimize their resources for shipping safety and security and also complement shipping support facilities.
 Keywords: Ship, Safety, Passenger

Doctor's Constributions in Transportation Monitoring During COVID-19 Pandemic

The COVID-19 pandemic is a problem faced by almost all countries in the world including Indonesia. Transportation sector actors are amongst those vulnerable to the impact of COVID-19. This study analyses the application of health protocols carried out by people using transportation facilities during the pandemic. The method used is qualitative analysis with exploratory steps with participatory observation techniques. The results show that the awareness of some people about the COVID-19 pandemic has not paid much attention to its impact, so that in this case the role of doctors in monitoring transportation is very important. Namely by socializing transportation service users by implementing health protocol efforts including wearing masks, avoiding shaking hands and washing hands with soap, and so on. The impact of the pandemic on transportation services has decreased.
 Keywords: COVID-19 Pandemic, Transportation, Role of Doctors, Health Protocols

ДОСЛІДЖЕННЯ ПИТАНЬ ФОРМУВАННЯ ЯКОСТІ ТРАНСПОРТНИХ ПОСЛУГ ПІДПРИЄМСТВАМИ ПАСАЖИРСЬКОГО ТРАНСПОРТУ КРАЇН ЄС

The article examines the processes, criteria and factors to ensure the quality of passenger transport services. Object of study - processes to ensure the quality of passenger transport services in the context of European integration of Ukraine. Purpose - a study of the world experience in the formation of the concept of quality of transport services, summarizing the main factors that affect the quality of transport services, as well as the main criteria affecting the qualitative characteristics of the services of the transport. Method study - generalization of fundamental works of Ukrainian and foreign scientists of economists is in the internal checking system, dialectical going, fundamental positions of economic theory, system-logical approach near research of the economic phenomena and processes. Satisfaction the needs of society and economy of passenger transport services depends on the quality and timeliness of those services. Questions of quality passenger transport services are interested in users of transport services, companies providing them. However, the requirements and the basic criteria for assessing the quality they are different. If the passenger transport enterprise interested in providing their services with minimal effort and money, the service users in their assessment pay attention not only on the cost of services, but also on transport safety, comfort, delivery time, etc.. The quality of the transport concept of integrated services, which is constantly being developed and improved. Global trends show that the quality of transport services must ensure the needs and expectations of consumers. Accordingly, it is increasing the importance of defining the qualities that affect the quality of service. Given the transient and dynamic nature of modern society and the lifestyle of the main consumers of the services the system factors and quality criteria must be flexible and dynamic to meet the industry's competitiveness on the European market of services. Awareness of the main criteria for assessing the quality of services will help to identify potential strengths and weaknesses. This will help improve not only the quality but also the process of enterprise management, industry, improve customer satisfaction of services received, will increase competitiveness. The results of the article can be inculcated in-process services of enterprises of a transport complex. KEYWORDS: QUALITY, TRANSPORT SERVICE. CRITERIA of QUALITY, TRANSPORT.

A Preparatory Survey in Integrated Passenger Transport Planning: A Case Study

Implementing an integrated passenger transport system requires, apart from substantial organisational changes in public transport management, a study examining the demand and thinking of users of such transport services. It is the users who generate transport demand so the transport offer must be aligned with such a public transport organisation. This paper outlines the results of field research consisting of a survey on the quality of the existing public transport system. Users were also polled about the new public transport management. The research was carried out on the route that connects the capital, Zagreb, and the nearby City of Velika Gorica, whose residents commute for work or education daily. Research results represent the first step of implementing an integrated passenger transport system for the said case study.

Persepsi Pengguna Jasa Transportasi Online Grab Ditinjau dari Kualitas Pelayanan

This study aims to determine the quality of Grab online transportation services according to the perceptions of students of the Faculty Economics, in terms of the dimensions of Tangible, Reliability, Responsiveness, Assurance and Emphaty, and to find out which dimensions of service quality most influence student satisfaction in using online transportation services. This type of research is descriptive qualitative using observation, interview, and documentation techniques in data collection. The informants in this study were three people with the data analysis technique used, namely the interactive model analysis technique and the triangulation technique. The results obtained are the perceptions of users of Grab online transportation services, especially students of the Faculty of Economics, Makassar State University, are considered to be quite good. This can be seen from the various services in the application system, as well as transparent and affordable prices, and promos that are always provided by the company. They also have a friendly attitude, alertness, and the professionalism of Grab riders/drivers is quite good. It's just that there still needs to be an update to the application that must be improved, for example the reading of points/locations is sometimes incorrect and it is hoped that Grab online transportation will pay more attention to the standardization of driver/driver vehicles, as well as the need to limit working operating hours for Grab riders/drivers themselves.

Analisis Tanggung Jawab Syahbandar dalam Pelayaran pada Kantor Kesyahbandaran dan Otoritas Pelabuhan

The purpose of this study was to determine the responsibility of the harbormaster in shipping. This study used an empirical juridical approach. The responsibility of the class II Kendari Harbormaster was very important because of security and safety for matters related to shipping. The harbormaster in his duties had to ensure the awareness of sea transportation service users and had the authority to impose sanctions.

STUDI DESKRIPTIF TINGKAT KEPUASAN PENGGUNA TRANSPORTASI BERBASIS ONLINE

This study aims to conduct a descriptive study of the level satisfaction online-based transportation users viewed based on the perception by users of online transportation services. Measuring the level of satisfaction of users of online transportation services using the ServQual method provided by the driver to service users by using the variables Reliabiilty, Responsiveness, Assurance, Empathy and Tangibles. Based on the results of the study, it can be known that in each variable measured more than 50% of respondents responded to the good category of statements given related to the quality of service to users. In addition, the conclusion that can be obtained based on the results of the study is the average value of measurement shows the level of satisfaction in the category of satisfied with the quality of driver service in online-based transportation services.

Technology Acceptance Model, Social Influence and Perceived Risk in Using Mobile Applications: Empirical Evidence in Online Transportation in Indonesia

The purpose is to examine the impact of technology acceptance model consisting of usefulness and ease of use on the intention to use, social influence and perceived risk consisting of physical and psychological risk on the intention to use, and examine its impact on behavior using mobile applications. Benefit, ease of use and social factors were considered as the critical factors in accepting and using a technology. However, mobile applications has limitation in consuming an online product or service. A total of 1383 questionnaires were obtained from respondents of online transportation service users in Jakarta, Bandung, Yogyakarta and Surabaya. Using PLS-SEM, it is found that the there are significant relationships between technology acceptance model, physical risk, intention and behavior using mobile applications, but no relationship between psychological risk and intention. This study also found that the influence of intention on behavior using mobile applications is dependent on perceived usefulness, perceived ease of use and perceived physical risk rather than perceived psychological risks.

Pengaruh Sistem Pelayanan, Ketepatan Waktu dan Daya Beli Masyarakat terhadap Loyalitas Menggunakan Jasa Transportasi Bus pada PT. Atlas

This study was conducted to determine the effect of service system, timeliness and power of buying community against to loyalty using bus transportation services in PT. Atlas. The method used in this study uses a quantitative approach and uses explanatory research characteristics. Based on the population in this study, the customer for the ticket purchasing service was 778 people. The sampling technique used the Slovin formula as many as 89 people used in this study. Based on the results obtained from this study using partially obtained the value of the service system has a tcount of 6,106> 1,988, punctuality has a tcount of 1,299 <ttable 1,988, while purchasing power has a tcount of 0.043 <ttable 1.988 which means punctuality and purchasing power has no positive and significant effect on service user loyalty at PT. ATLAS Medan, while simultaneously the value of Fcount is (13.451)> Ftable of (3.10) with a sig value of 0.000 <0.05, which means that the service system, timeliness and purchasing power of the community have a positive and significant effect on the loyalty of transportation service users.

Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches

Due to the rapid increase in population and the change in age structure toward the elderly, the phenomenon of societal ageing is being witnessed in many countries. The elderly travel less than the adult population due to decreasing mobility with an increasing age. In this study, we aimed to analyze the expectations and satisfaction of public transport users in Thailand using traditional importance performance analysis (IPA), gap analysis, and IPA integrated with competitor performance. We aimed to explain the differences in the analysis results produced by the three methods. The data were obtained from surveying 2250 elderly and 450 non-elderly adults. This study presents guidelines for improving the public transport service quality in Thailand to meet user needs. The results of this research showed that each approach provides its own distinctive aspects and theoretical differences, which lead to different interpretations. The results from the three approaches showed that equipment that increases safety for public transportation service users is an important factor for all elderly passengers that must be improved. Public transportation services in different regions should be developed to provide more reliable and regular services.

Legal Protection For Users Of Air Cargo Transportation Services (Study At PT. Anugerah Semesta Persada)

Implementation of the rights and obligations of users of cargo transportation services, PT. Anugerah Semesta Persada (EMPU) and airlines are included in the expedition agreement where the agreement is a reciprocal agreement between the forwarder and the sender, and the forwarder binds himself to find a good carrier for the sender, while the sender binds himself to pay fees. to the forwarder. This expedition agreement is included in the air transportation agreement so that it must comply with the Law of the Republic of Indonesia Number 1 of 2009 concerning Aviation. The method used in this paper is normative research, namely research conducted by examining library materials related to the problem to be studied. Library materials used as sources of research are obtained from books, articles, papers, magazines, and electronic media such as the internet. The case study was conducted at the PT. Anugerah Semesta Persada (EMPU) is a company that operates as an expediter under the leadership of SUHENDRA and REKAN in order to complete the data in completing the research. The conclusion shows that the implementation of the rights and obligations of users of cargo transportation services, PT. Anugerah Semesta Persada (EMPU), and airlines are included in the expedition agreement where the agreement is a reciprocal agreement between the forwarder and the sender, and the forwarder binds himself to find a good carrier for the sender, while the sender binds himself to pay fees. to the forwarder. The aircraft used in this transportation are passenger aircraft. Carriage using checked baggage on passenger aircraft. Baggage must not exceed capacity so as not to endanger flight safety. The responsibility of PT. Anugerah Semesta Persada and airline companies in carrying out cargo transportation by aircraft are lost in whole or in part, when damaged, and late arriving at the destination. This expedition agreement is included in the air transportation agreement so that it must be subject to the Law of the Republic of Indonesia Number 1 of 2009 concerning Aviation. Implementation of legal protection for users of aircraft cargo transportation services at PT. Anugerah Semesta Persada is regulated in the Decree of the Minister of Transportation No. KM 77 of 2011 concerning Responsibilities of Air Transport Carriers.

PERLINDUNGAN HUKUM KONSUMEN TERHADAP KETERLAMBATAN JADWAL PENERBANGAN BERBASIS BISNIS HIGH PERFOMANCE

Implementation of the flight can not be done either from the passengers so often, or from the airlines. The delay in flight schedules made by airlines is due to several factors for certain reasons, namely the delay in flight schedules which resulted in the passengers being aggrieved in terms of time, and the long and complex compensation action. The purpose of this study was to analyze the legal consequences of PT Angkasa Pura Husen Sastranegra Bandung Airport related to the delay of flight schedule. The paradigm used in this research is the paradigm of critical theory, with the type of qualitative research and socio-legal approach. The result of the research shows that the policy of Husein Sastranegara Airport in Bandung related to the delay of flight schedule by the airlines by developing good corporate governance structure and system, expressly oblige the airlines to be responsible only in case of delays, the management inform the flight delays, and propose to the Government so that airlines operating in Indonesia are required to make deposits as collateral. While the legal aspect concerning the delay of flight schedule is the enforcement of consumer rights protection through the provision of compensation for the users of air transport services based on Undang-Undang Nomor 8 Tahun 1999 about Consumer Protection as well as legal protection against passengers as consumers who are harmed due to flight delays.

Students’ Views on Public Transport: Satisfaction and Emission

Overall satisfaction is an emotional response to a perceived discrepancy between expectations and perceptions. Overall satisfaction is more of a holistic affective construct after a service delivery experience, while transaction-specific satisfaction refers to attribute-based cognitive evaluation of service encounters. The authors investigated which particular attributes of public transport service drive satisfaction of customers, contributing to public transport becoming more sustainable. The questionnaire used in this research was constructed based on Benchmarking in European Service of Public Transport (BEST). The respondents belonged to the group of younger users of public transport services. Correlation analysis, factor analysis, and regression analysis were used in data processing and interpretation. Results obtained from the research show that young people emphasize the importance of on-line information, comfort, and prices of the public transportation. This paper not only provides insight into expectations of public transport users, but also investigated the potential decrease in CO2 and PM emissions when private vehicles are substituted with the public transport.

PENGARUH HARGA, PELAYANAN DAN PROMOSI TERHADAP KEPUTUSAN PENGGUNA JASA TRANSPORTASI ONLINE GOJEK

The purpose of this study was to analyze the significance effect of price, service and promotion on the decisions of users of Gojek online transportation services in Banjarsari District, Surakarta City. This research is a survey of users of Gojek transportation services in Surakarta. The sample is 100 respondents used accidental sampling technique. The data collection technique used questionnaires and literature study. The data analysis technique used multiple linear regression. The results showed that the price has a significant effect on Gojek transportation service user decisions. Services has a significant effect on Gojek transportation service user decisions. Promotion has a significant effect on the decision of Gojek transportation service users.

Pengaruh Kinerja Petugas Cleaning Service Terhadap Kepuasan Penumpang Ekonomi Kapal Motor Kelud PT. PELNI (Persero)

The purpose of this study was to determine the Effect of Cleaning Service Officers Performance on Passenger Economic Satisfaction MV. Kelud PT. PELNI (Persero). Data collection method to test the hypothesis using a questionnaire aimed at 90 respondents of sea transportation service users, especially economy passengers MV. Kelud PT. PELNI (Persero).T Test Results in this study have a calculated t value of 9,686. at the error level (alpha) 0.05 with the number of samples 90 and the number of independent variables 1, the value of t table is (1.987). Because the value of t arithmetic (9,686) is greater than t table (1,987) then H1 is accepted, meaning that there is an influence between Performance (X) on Customer Satisfaction (Y). The results of the calculation of the coefficient determination of the variable Influence the Performance of Cleaning Service Officers on Passenger Economic Satisfaction MV. Kelud PT. PELNI (Persero) is 51.6% It shows that the Performance of Cleaning Service Personnel variables has a positive and significant effect on the satisfaction of KM economic passengers MV. Kelud PT. PELNI (Persero) while the rest is influenced by other factors. As well as the recapitulation of the average score on the economic passenger satisfaction indicator is 4.06 (Good) which shows that in general, economy passengers of MV. Kelud PT. PELNI (Persero) is satisfied with the performance of the Cleaning Service Officers.