User Experience Approach Research Articles

Self-directed learning in video games, affordances and pedagogical implications for teaching and learning

Self-directed learning is becoming increasingly important in the twenty-first century due to the rapid changes caused by technological advancement and automation, which necessitate a shift in the learning models adopted by students from a more teacher-directed to a more student-centred pedagogy. Video games can be leveraged to develop self-directed learning in students because digital play environments are engaging and possess features conducive for independent learning, such as safe spaces and authentic learning environments. Our aim in this paper is to first derive a set of self-directed learning strategies in video games that can be adopted for use in pedagogical contexts. Second, the coding scheme of self-directed learning strategies can be used to evaluate video games for their suitability for developing self-directed learning strategies in students. User experience approaches such as interviews and the think-aloud protocol were used to analyse the gameplay videos of the study's participants for deriving the coding scheme of the self-directed learning strategies. Based on player experience, we also derived a set of factors that promoted self-directed learning in video games. These factors can be integrated by educators and user experience designers to improve video game design to foster the development of self-directed learning strategies in students.

AUTOC-AR: A Car Design and Specification as a Work Safety Guide Based on Augmented Reality Technology

The development of Augmented Reality (AR) technology until now continues to increase. Utilization of AR has been used in various aspects of life, including aspects of education, is no exception for automotive engineering education. In recent years, a variety of ideas and the latest innovations about automotive by utilizing AR technology began to boom, especially in the area of car design aimed at car production companies. At the car production stage, human resources skilled in understanding the design and specifications of car features are required. The seeds of educated human resources start from vocational students in automotive engineering expertise programs. This study aims to develop and implement an application called AUTOC-AR that functions to help and facilitate students in learning automotive engineering skills in vocational schools and supporting safety in the workplace. The research methodology consisted of a literature review and excavation of problems and needs, solution recommendations, application development, testing, results and discussion, conclusions and future work. The Extreme Programming (XP) model was used as a development method. Marker-based tracking was used as a detection approach. As many as 25 students as end-users were involved to use AUTOC-AR. The result is that all features in the AUTOC-AR application function properly based on the expected specifications. Non-functional testing has been carried out by adopting a user experience approach with a final average value of 4.83 with a percentage of 96.6%.

Application of User Experience and Design Thinking to the Construction of a Class Assistance System for Hearing- and Speech-Impaired People

According to a study by the Department of Statistics, Ministry of Health and Welfare, Taiwan, a total of 15,145 people had a voice function impairment or speech function impairment, and a total of 122,533 people had a hearing impairment by the second quarter (Q2) of 2018. Hearing and speech are the most commonly used sensory functions for communication. Therefore, a person will suffer unimaginable difficulties with the loss of both functions during her/his life. The problems that a handicapped student might encounter during school are often neglected. The way a teacher teaches during a class and how a student interacts with others should be highlighted. The deficiency in assistive devices for hearing- and speech-impaired people is due to several factors. In fact, there is insufficient information and not enough researchers. The translation of language by foreign assistive devices is more rigorous; however, domestic resources for assistive devices for hearing- and speech-impaired people are limited. No relevant information on learning through assistive devices is available. The subject examined in this study was a hearing-impaired student in her junior year, who lost speech capability after an ear stroke. This study examined the problems that she encountered during her learning in a class with average students. After a literature review and the investigation of the case study, user experience and design thinking approaches were implemented for the development of an assistive device. A class learning assistive system, which is based on a simple innovative design and a highly flexible combination of elements, was created. After a series of experimental verifications and improvements, the results indicated that this learning assistive system could effectively enhance the research subject’s confidence and autonomy during learning in class.

Research on Innovative Design of Cone Kitchen Range Hood Based on "UX+CFD"

In order to promote user satisfaction and reduce the risk of product development, an innovative design solution of kitchen range hood based on User experience (UX) and CFD technology is proposed. First, Capture the demand of users through user research, then brainstorm multiple solutions and make a preliminary prototype. Given the difficulty of the suction and noise usability test. Take advantage of CFD technology to simulate performance of derivative modelling of the new cone kitchen range hood. Compared to traditional physical prototype, CFD virtual prototypes are proved to be more efficient and less cost. This research strategy case can provide reference for similar production Optimization design, reduce the subjectivity of using single UX approach.

User interface evaluation of official store for FMCG (fast moving consumer goods) products in e-commerce website using user experience approach

Currently, digital technology makes people can do online shopping using e-commerce. Sales of FMCG products through e-commerce websites are currently growing rapidly and will continue to improve in the following years. When using a website, user experience becomes more important than any other products or services. However, from previous research, there is still usability problem when a user using the official store for FMCG product in an e-commerce website. This study aims to evaluate the official store’s user interface using the user experience approach with performance metrics, self-reported metrics, behavioral metrics, and issue-based metrics that assess performance, perception, behavior, and issue that the user perceives when interacting with the website. Based on the evaluation results, the dimensions of ease of use, interface quality, and satisfaction was not good enough, so that strategy and interface design recommendation are done.

Redesign of User Interface Zakat Mobile Smartphone Application with User Experience Approach

Indonesia is a majority Muslim country with a percentage 87.1% of the population. Islam teaches its people to carry out activities that aim to share with the needy; Zakat, Infaq and also Shadaqoh (ZIS). However, zakat collection in 2015 is only 1.3% of it’s potential. Today, the marketing channels of ZIS products is starting to use the internet as the process of digitalizing zakat for communication channel and service channel to achieve efficiency. The most widely used device for internet browsing is smartphone devices. Growth of smartphone users in Indonesia occur along with the increase of mobile application users. Digitalization of zakat provides wider access to donors, fraud avoidance, reduced operational costs and better consolidation of national zakat reports. One of the effort is developing zakat mobile smartphone application which currently still encounters some problems in the development process. This study aims to re-design the User Interface of zakat mobile smartphone applications with the user experience approach for zakat mobile application in order to obtained the best recommended combination of user experience elements that aims to improve user experience of the application. The methods used are performance metrics, Single Ease Question (SEQ) questionnaires, System Usability Scale (SUS) questionnaires, Questionnaire for User Interface Satisfaction (QUIS) questionnaires, and Retrospective Think Aloud (RTA). Based on the results of this research, zakat mobile smartphone applications have low usability rating so there is a need to do re-design by using the TRIZ method. The result of this study is a prototype that meets the perceptions.

User interface evaluation of mobile application krl access using user experience approach

The development of technology happens in various aspects, one of the aspects is information and communication technology. In the development of information and communication technology era, internet is a thing that can not be separated. The most widely used device for internet browsing is smartphone devices. Total of mobile phone users in Indonesia is growing simultaneously with mobile app users in Indonesia. Mobile application that are downloaded by many Indonesian smart phone users are transportation, references, maps or navigation, and news. Therefore, an Android based app is created that can display train and schedule information. From previous research, the level of commuterline (KRL) passengers’ satisfaction is affected by the complete information that the train operation gives to its customers. The purpose of this study is for evaluating the User Interface of the KRL mobile application Access using the User Experience approach that uses performance metrics, self-reported metrics, behavioural metrics, and issue-based metrics that assess how perceived performance, perceptions, behaviour and user’s impressions in interactions with the application. Based on the evaluation results, in the dimensions of Ease of Use, interface quality, and satisfaction was not good enough, so User Interface (UI) re-design using UI design principles and Activity Relationship Chart (ARC) is done. The result of this research is user experience assessment, recommendation, and interface re-design of Access KRL application that can increase user satisfaction.

Construction of an instrument to evaluate the user eXperience of a group of co-creators in the upstream innovation process

The first part of this paper presents a theoretical model, named UX-FFE, which combines a user eXperience (UX) approach with an upstream innovation process. The main interest of this UX-FFE model is that it allows to evaluate the social aspect of the upstream innovation process, which may be detrimental to the success of radical innovation projects in mature companies. The second part presents the outcomes of the experiment of the model application for the ideation stage of the upstream innovation. The objective of this experiment is to evaluate how much the designed bipolar mixed-method instrument and construct are reliable enough. Finally, the results permit, from the original structure of the UX-FFE model, to construct an instrument UXi dedicated to evaluate the user eXperience of co-creators in ideation stage.

Evaluation of Four Wheeled Vehicle Student Driver Adaption’s on Right & Left Steering Wheel Through the User Experience Approach

The high level of activity that people carry out daily encourage the need for high mobility in the fulfillment of these activities. Vehicles can help to ease people in doing activities so that one's activities can run effectively and efficiently. Every vehicle produced by a vehicle company has a difference in terms of features and systems that are in it, so it causes the vehicle users to have to adapt. In addition, there are other differences in driving position. So this study aims to evaluate the adaptation of four-wheeled vehicle student driver in Indonesia on the right-steering and left-steering vehicle through the user experience approach. This study focus on what factors can influence the adaptation of driver to vehicle differences and differences in driving position. Evaluation is done by giving task to the respondent at the beginning of the drive, during drive and at the end of the drive by looking at the safety factor on activity being done. The methods used are performance metrics, Single Ease Question (SEQ) questionnaire and Questionnaire for User Interface Satisfaction (QUIS). Based on results of the research, there are some errors and time used for respondents in adapting. So in an effort to correct from the error, additional information is given where the information can be useful in adapting.

Acceptance and acceptability criteria: a literature review

One of the common issues related to tool use is to know why certain tools are chosen, accepted and used by users, while others are rejected. The aim of this paper is to find out if there are criteria related to the tool that can explain this decision. This manuscript proposes a literature review about acceptance and acceptability and presents the different historical approaches that have proposed an explanation to this issue (i.e. ergonomics approach, social approach, productivity-oriented approach, hedonic approach, user-experience approach), together with acceptance criteria listed in the field of psychology, ergonomics or cognitive science. Subsequently, a synthetic view and an interpretation of the evolution of the issue of tool acceptance are proposed, along with a new classification of acceptance and acceptability criteria, which consists in grouping criteria present in the literature in four meta-criteria.

Support for the Development of Technological Innovations: Promoting Responsible Social Uses

How can technological development, economic development, and the claims from society be reconciled? How should responsible innovation be promoted? The “responsible social uses” approach proposed here was devised with these considerations in view. In this article, a support procedure for promoting responsible social uses (RSU) is set out and presented. First, the context in which this procedure emerged, which incorporates features of both the user-experience approach and that of ethical acceptability in technological development, is specified. Next, the characteristic features of the procedure are presented, that is, its purpose, fundamental orientation, and component parts as experimented by partners. Third, the RSU approach is compared with other support approaches and considered in term of how each approach assumes responsible innovation. Briefly, the RSU procedure is a way of addressing the issue of responsible innovation through an effective integration of social concerns.

Perception Analysis of Desktop and Mobile Service Website

The research was conducted as a qualitative study of the website to deeper explore and examine the analysis of user perception of desktop and mobile website services. This research reviewed about user perception of desktop and mobile service website used by using qualitative methods adapted to WebQual and User Experience approach. This qualitative research refered to the theoretical reference written by Creswell (2014). The expected outcome is to know the user perceptions of the available services and information in the website along with the possibility of desktop and mobile gap arising from differences in the two services. These results can be used as a service model on the website of the user experience.

Elite volleyball coaches’ experience using a statistical information system

This study investigated how elite volleyball coaches enhance team management by using statistical tools that describe players’ behaviours. The focus was particularly on tool usability via a user-experience approach. Five elite male coaches volunteered to participate. Verbalisation data were collected during semi-structured interviews and examined by inductive content analysis (Biddle et al., 2001). The results showed that usability was linked to 15 raw themes (e.g. taking into account the value of the opponent) grouped into six first-order themes (e.g. to balance the statistical data) and then two high-order categories of experience (i.e. knowledge of the situated properties of the statistical tool and know-how for using the statistical tool). These results revealed that the coaches used the statistical tools in a situated, selective and parsimonious way and that their humanistic side was unaffected by the tool. Our findings emphasise that statistical tool use is not an addition to coaching activity but instead indicates a reorganisation in the activity. The key perspectives of this study are twofold: (a) the information focused on user experience should be included at the beginning of the design process to make statistical tools more relevant; (b) the list of knowledge and knowhow linked to the use of statistical tool may be included in guidelines for training program for coaching education.

Making room in engineering design practices

ABSTRACTThis article aims to explore the challenges that occur from a practice perspective when a new approach to engineering design enters an existing ecology of professional practices in a workplace. Using four empirical episodes, the article illustrates a concrete effort to challenge what counts as ‘real engineering’ or what is recognized as part of the engineering expertise. Using an ethnographic, case-study-based research design the article documents how holistically minded professionals do engineering design ‘by other means’, in ways that strive to promote user experience approaches. The article aims to show how engineering practices do not exist in isolation within an organization and how ambitions to transform professional engineering work practices require a change in the very ecologies of practices that exist across an organization.

Practical Design based on User Experience Approach for Remote Aerodrome Flight Information Services

Air Flight Information Service (AFIS) is providing essential information such as weather information, departure clearance, approach clearance, and so on. During a remote AFIS operation, an operator provides flight information to the pilot from the Flight Service Centre (FSC) remotely. Air traffic is expected to increase in the future. Therefore, Remote AFIS system also needs to improve and extend the handling capacity of air traffic. Within this context, User interface design is an important factor to improve remote AFIS operation performance. In this research, we propose an interface for remote AFIS which is designed as an easy-to-use concept for AFIS operators’ work. We discuss the design process and technique based on User Experience (UX) approach. Finally, we show our prototype concept design based on our analysis.

Intelligent Content Editing

This manuscript examines the role of technical editors in content management and theorizes how to adapt print-based editing practices for digital content. Embracing a user experience approach to content management, it introduces a prototype theory inspired by Rockley and Cooper's (2012) concept of intelligent content. The user-centered theory emphasizes editorial strategies for developing, editing, and maintaining digital content; it also explores the implications of separating content and product.

Staying True to the Core: Designing the Future Academic Library Experience

In 2014, the practice of user experience design in academic libraries continues to evolve. It is typically applied in the context of interactions with digital interfaces. Some academic librarians are applying user experience approaches more broadly to design both environments and services with human-centered strategies. As the competition for the time and attention of students and faculty increases, along with expanding options for acquiring scholarly content that more frequently circumvent traditional libraries, academic librarians will seek new methods to understand and engage with the members of their community. This article envisions a future where user experience design moves from the periphery to the core of academic library operations. While it is a future shaped by advanced technology that radically changes user expectations, the author imagines an experience that is futuristic but rooted in the core values of contemporary academic library practice.

Analysis of mobile health applications for a broad spectrum of consumers: A user experience approach

Mobile health (m-health) apps can bring health prevention and promotion to the general population. The main purpose of this article is to analyze different m-health apps for a broad spectrum of consumers by means of three different experiences. This goal was defined following the strategic documents generated by the main prospective observatories of Information and Communications Technology for health. After a general exploration of the app markets, we analyze the entries of three specific themes focused in this article: type 2 diabetes, obesity, and breast-feeding. The user experiences reported in this study mostly cover the segments of (1) chronically monitored consumers through a Web mobile app for predicting type 2 diabetes (Diab_Alert app), (2) information seekers through a mobile app for maternity (Lactation app) and partially (3) the motivated healthy consumers through a mobile app for a dietetic monitoring and assessment (SapoFit app). These apps were developed by the authors of this work.

Enhanced ergonomics approaches for product design: a user experience ecosystem perspective and case studies

This paper first discusses the major inefficiencies faced in current human factors and ergonomics (HFE) approaches: (1) delivering an optimal end-to-end user experience (UX) to users of a solution across its solution lifecycle stages; (2) strategically influencing the product business and technology capability roadmaps from a UX perspective and (3) proactively identifying new market opportunities and influencing the platform architecture capabilities on which the UX of end products relies. In response to these challenges, three case studies are presented to demonstrate how enhanced ergonomics design approaches have effectively addressed the challenges faced in current HFE approaches. Then, the enhanced ergonomics design approaches are conceptualised by a user-experience ecosystem (UXE) framework, from a UX ecosystem perspective. Finally, evidence supporting the UXE, the advantage and the formalised process for executing UXE and methodological considerations are discussed.Practitioner Summary: This paper presents enhanced ergonomics approaches to product design via three case studies to effectively address current HFE challenges by leveraging a systematic end-to-end UX approach, UX roadmaps and emerging UX associated with prioritised user needs and usages. Thus, HFE professionals can be more strategic, creative and influential.

Some Opportunities and Limitations of Cloud Computing Environments in Early Stage of Design Process

Using a user experience approach, we identified certain opportunities provided and limitations faced by cloud computing applications in remote meetings of design teams. Fifteen designers participated in six teams of three or four members during a one and a half hour meeting. They worked on a task involving the conceptual design of a Web page or a Corporate identity for a research laboratory. The meeting took place in a distributed manner, using two cloud applications. We identified some factors corresponding to favorable and unfavorable aspects perceived by designers when working in a cloud computing environment. After six interviews, data were open-coded to synthesize emergent themes, and then categorized by frequencies into five fields: opportunities, organization of work, limitations, needs for other materials and design process. The results indicate a positive experience regarding the interaction and the coauthoring production, which constitute an opportunity presented by cloud computing technologies. Web task designers prefer working under non-noise disturbance conditions and using a clear whiteboard, while with graphic tasks, designers generally prefer more sophisticated drawing tools and easy graphic modifications when creating sketching concepts. The participants in this study were globally satisfied with the social exchange climate, i.e., the graphical remote sharing that allows an effective exchange of draft details among multiple users on-line. The cloud environment already presents technical problems, such as lags or leaps during information exchange; limitations which have been seen to disrupt communication flow in the early conceptualization stage.