User interface evaluation of mobile application krl access using user experience approach

Abstract

The development of technology happens in various aspects, one of the aspects is information and communication technology. In the development of information and communication technology era, internet is a thing that can not be separated. The most widely used device for internet browsing is smartphone devices. Total of mobile phone users in Indonesia is growing simultaneously with mobile app users in Indonesia. Mobile application that are downloaded by many Indonesian smart phone users are transportation, references, maps or navigation, and news. Therefore, an Android based app is created that can display train and schedule information. From previous research, the level of commuterline (KRL) passengers’ satisfaction is affected by the complete information that the train operation gives to its customers. The purpose of this study is for evaluating the User Interface of the KRL mobile application Access using the User Experience approach that uses performance metrics, self-reported metrics, behavioural metrics, and issue-based metrics that assess how perceived performance, perceptions, behaviour and user’s impressions in interactions with the application. Based on the evaluation results, in the dimensions of Ease of Use, interface quality, and satisfaction was not good enough, so User Interface (UI) re-design using UI design principles and Activity Relationship Chart (ARC) is done. The result of this research is user experience assessment, recommendation, and interface re-design of Access KRL application that can increase user satisfaction.