Use Of Electronic Banking Research Articles

Customerss Adoption of Electronic Banking: An Investigation on the Commercial Banking Industry in Zimbabwe

The advent of electronic banking offers banking firms a new frontier of opportunities and challenges. This study investigates how social factors, awareness, consumer perceptions and attitudes towards electronic banking influence the adoption of electronic banking in Zimbabwe. In Zimbabwe little is known and understood about the emergence of electronic banking, this is because electronic banking is new, and so consumer acceptance and use of electronic banking is still limited. This study has reviewed current literature and opinions about factors influencing electronic banking, thus including consumer perceptions towards electronic banking characteristics and social influences that affect consumer adoption of this mode of banking. This study also explains the methodology used in conducting interviews to obtain primary information for this study. This study presents both the results of the interviews and the analysis of these results, with figures to determine the extent that the factors studied influence customer adoption of electronic banking. Psychological factors including, compatibility, complexity, risk, convenience, security, privacy and cost were found to influence the adoption of electronic banking. The theoretical contributions and the practical implications of the findings are discussed and suggestions for future research are presented.

Categorization the factors influencing the use of Electronic Banking by customers of Iranian Banks using Interpretive Structural Modeling (ISM) approach

Today, banking industry is rapidly changing. With the development of the international economy and markets competitiveness, banks are also affected; a leading force in this environment is technology that led to break legal, geographic and industry obstacles and has created new products and services. On the other hand, before offering any new services, the research must be carried out in the field of new services conformity with the community's needs and what system can provide these services to customers well. It is obvious, if customers don't adopt electronic banking system, its providing will face to failure. The aim of this article is presenting a model to identify the components and their grading using a interpretive structural modeling approach: To identify the factors affecting customers towards using electronic banking. In this study have been used MATLAB 12 and MS VISIO 2007 and MS EXCEL 2007 tools for analyzing data. Finally, Perceived Ease to use variable has been identified as the cause of causes and other factors respectively include Trust and information about services and benefits, and security and convenience and attitude and perceived usefulness. The output of this study can serve as a tool in the hands of managers and policymakers of Iranian Bank to develop and strengthen effective components.

Evaluation of E-Banking Dimensions by Greek Customers

Problem statement: The use of electronic banking is increased rapidly worldwide and offers to the users many advantages. However, the percentage of Greek e-banking users, even if it has increased, is still very low. The adoption of e-banking depends on some factors which are connected with the services that the banks offer and the satisfaction from these factors influences, the overall satisfaction. Approach: The aim of this study was the exploration of the perception of Greek e- banking users about the factors affecting the satisfaction from the use of e-banking and moreover the influence of their experiences in the perception's formation. Results: In order to achieve the aims of this study a research was realized, using a structured questionnaire, in 354 users of e-banking. The results show that Greek customers are quite satisfied from the e-banking dimensions and moreover the dimensions that mostly affect the overall satisfaction are and convenience/usefulness. Conclusions: The results indicate also that the most of Greek customers are characterized as low familiar with e-banking services. The level of familiarity of Greek customers depends on gender, education and income. Based on our findings it is in the best interest of e-banking service providers to gain the trust and usefulness of their customers.

The Effects of ICT on the Growth of Nigerian Banking Industry: (A Case Study of Five Quoted Banks in Nigeria)

Information communication technology has become the engine block of every banking institution worldwide and Nigerian banking institutions are not exempted. In an attempt to meet up with the global challenges, commercial banks are not left out in the bid to improving banking system efficiency. For the purpose of this research, the historical and survey research methods were adopted. Data were collected from both primary and secondary sources. Hypothesis formulate were tested using chi-square and regression analysis. The study finds that the traditional banking system is not in line with global trends and that the application and usage of information technology in the banking system is necessary for efficient service delivery. It also reveals the use of electronic banking as significantly revolutionizing service delivery to improve customer satisfaction through the various electronic fund transfer and payment services such as the automated teller machine (ATMs), and other cards services, internet banking, mobile banking and all sorts of banks and financial institution services to speed up service delivery for and to stimulate efficiency in the entire financial system. The study recommends that banks and other financial institutions should embark upon training programme for all operational staff of all banks and public awareness should be instituted to improve the knowledge of information communication technology and for performance adequacy to support the much needed efficiency and operational effectiveness and also to control the regular system failure that customers face. The study recommends how banks and government can streamline the problem of infrastructure in the economy. Banks should come together and form partnerships in the sharing and use of technological equipment to increase their efficiency and cost effectiveness.

Relative Importance of Technology Acceptance Dimensions in Using of Electronic Banking in Meshkin City’s Public Banks

The main objective of this research is relationship between technology acceptance dimensions and use of electronic banking. Statistical population consists of all the customers of public bank of Meshkin city. According to sample volume method, 384 persons have been selected. The environment research consists of the Melli, Maskan and Sepah bank in Meshkin city. In order to collect data, a 31 items questionnaire was prepared and distributed among the sample members. Eventually, 317 filled-out questionnaires were collected. In order to enhance the questionnaire validity researchers consulted with professional faculty members and its reliability confirmed based on Cronbach's alpha coefficient. To analysis of data we have used descriptive statistics i.e. frequencies, valid percent of demographic characteristics. Spearman correlation test and the relative importance were also used to analyze of hypotheses. Findings show that technology acceptance dimensions are significantly related with use of electronic banking. Also was found among technology acceptance dimensions, Trial ability and Usefulness perceived have the highest relative weight.

Analysing user trust in electronic banking using data mining methods

The potential fraud problems, international economic crisis and the crisis of trust in markets have affected financial institutions, which have tried to maintain customer trust in many different ways. To maintain these levels of trust they have been forced to make significant adjustments to economic structures, in efforts to recoup their investments and maintain the loyalty of their customers. To achieve these objectives, the implementation of electronic banking for customers has been considered a successful strategy. The use of electronic banking in Spain in the last decade has been fostered due to its many advantages, giving rise to real integration of channels in financial institutions. This paper reviews different methods and techniques to determine which variables could be the most important to financial institutions in order to predict the likely levels of trust among electronic banking users including socio-demographic, economic, financial and behavioural strategic variables that entities have in their databases. To do so, the most recent advances in machine learning and soft-computing have been used, including a new selection operator for multiobjective genetic algorithms. The results obtained by the algorithms were validated by an expert committee, ranking the quality of them. The new methodology proposed, obtained the best results in terms of optimisation as well as the highest punctuation given by the experts.

Towards Digital Economy

Information and Communication Technologies (ICT) have changed business operation trends. Information systems are considered a valuable asset and have the attention of the strategic and marketing decision floors. Use of information system and ICT in the banking industry have become indispensable, and have replaced traditional operations with electronic banking concepts. Electronic banking has brought many challenges for strategic managers to achieve strategic goals and overall customers’ satisfaction. This research study aims to investigate the impact of electronic banking in the context of IT usage, ease of use, its usefulness and the customer satisfaction among the Pakistan banking industry. Pakistan’s top five commercial banks were selected in five districts of KPK for data collection. Three hundred and three electronic banking customers were interviewed through a questionnaire containing 21 relative questions. The SPSS is used for the analysis, on data collected through the questionnaire. Descriptive analysis, correlation, regression and ANOVA have been computed for the results interpretations. From these results, it was found that the customers strongly agree to use information technology for banking operations, but they believe that the use of electronic banking has problems. The management should focus on its method of use. The customers suggested that the electronic banking operations should be simplified, should be user friendly, should be easy to understand, and thus its usefulness will enhance in achieving highly satisfied customers.

U.S. Households' Access to and Use of Electronic Banking, 1989-2007

Nationwide surveys show that consumers are increasingly embracing technology to make payments and manage their personal finances. However, only about one in two consumers could be considered a heavy user of electronic banking. This article examines changes over time in consumers’ access to, adoption of, and attitudes toward various e-banking products and services and looks at several emerging technologies.

Inconsistencies in US consumers' attitudes toward and use of electronic banking: An empirical investigation

The purpose of the study was to empirically investigate the factors that influence US consumers' attitudes toward and use of electronic banking (e-banking) and to explore the reasons that a magnitude discrepancy exists between the impact of the specific factors on consumers' attitudes and the impact on their actual behaviours. Using the data from the 2003 Survey of Consumers commissioned by the Survey Research Center at the University of Michigan, the current study found that consumers' perceptions of the characteristics of e-banking, namely the perceived advantages and problems, had different impacts on consumers' attitudes toward and their use of such service. While the perceived problems were more important in forming consumers' attitudes toward e-banking, the perceived advantages had the greatest impact on consumers' use of such service. The conclusions and discussions section also includes theoretical and practical implications drawn from the results.

The impact of the relational plan on adoption of electronic banking

Marketing managers in financial institutions should be aware that customers are likely to embody electronic banking provided that such technology contributes to existing relationships. Based on a survey of bank corporate clients in Singapore, the impact of satisfaction, trust and the use of electronic banking on commitment towards current banks was investigated. It was found that trust was the key factor influencing the adoption of electronic banking. Perceived customer satisfaction with the bank only impacted indirectly on the adoption of electronic banking. The cumulative effects of customer satisfaction were found to have a positive impact on trust directed towards the bank, and this greatly impacted on the propensity to use electronic banking. Customer satisfaction, trust, and the use of electronic banking were found to have a positive impact on the corporate clients’ commitment towards their bank.

Use of electronic banking in private households. A case study in the Euregio Maas-Rhine

Electronic retail banking is an instrument for private households to potentially re-organise their traditional banking business — in a space and time and function related dimension. There is an identifiable change of the functional status fo the home sphère by (re-)integrating functions like provision or services in gênerai. A second issue has to l'ocus on the change of relationships of spatial and temporal structures. The impacts of using electronic banking potentials at home or at office are not seen obviously in every case, but there are a lot of possibilities to order allday activités in a dynamic and flexible way. So the attempst to standardize such behaviour statistically will be more and more difficult or senseless, because structural changes are often connected with changes of perception. Within this theoretical frame there is — first of all — the necessity to conceptualise a term which enables a logic summary of ail the words created by this development (i.e. homebanking, phonebanking, cyberbanking, telebanking). The result of this process is the term pelba (private based e/ectronic banking). It allows both to integrate and specifiy aspects of banking activities by privates. An empirical survey of these tacts was done in the EUREGIO Maas-Rhine in summer 1995. This EUREGIO is a crossborder institution which consists of parts of the Netherlands (Zuid-Limburg and the city of Maastricht). Belgium (the provinces Limburg (Hasselt) and Liège) and Germany (the city of Aachen and the Landkreise Aachen, Heinsberg, Düren and Euskirchen). Some results related to the use or non-use of pelba which are of geographical interest will be presented in the following.