The Effects of ICT on the Growth of Nigerian Banking Industry: (A Case Study of Five Quoted Banks in Nigeria)

Abstract

Information communication technology has become the engine block of every banking institution worldwide and Nigerian banking institutions are not exempted. In an attempt to meet up with the global challenges, commercial banks are not left out in the bid to improving banking system efficiency. For the purpose of this research, the historical and survey research methods were adopted. Data were collected from both primary and secondary sources. Hypothesis formulate were tested using chi-square and regression analysis. The study finds that the traditional banking system is not in line with global trends and that the application and usage of information technology in the banking system is necessary for efficient service delivery. It also reveals the use of electronic banking as significantly revolutionizing service delivery to improve customer satisfaction through the various electronic fund transfer and payment services such as the automated teller machine (ATMs), and other cards services, internet banking, mobile banking and all sorts of banks and financial institution services to speed up service delivery for and to stimulate efficiency in the entire financial system. The study recommends that banks and other financial institutions should embark upon training programme for all operational staff of all banks and public awareness should be instituted to improve the knowledge of information communication technology and for performance adequacy to support the much needed efficiency and operational effectiveness and also to control the regular system failure that customers face. The study recommends how banks and government can streamline the problem of infrastructure in the economy. Banks should come together and form partnerships in the sharing and use of technological equipment to increase their efficiency and cost effectiveness.