Website Usability Research Articles

Penggunaan website Sumbar Travel terhadap pemenuhan kebutuhan informasi wisatawan di Sumatera Barat

Travel trends have influenced tourist information to be easily accessed by tourists. Several institutions use digital media a lot in promoting tourism in an area. One of them is the Sumbar Travel website used by the West Sumatera Provincial Tourism Office. This study aimed to determine the use of the Sumbar Travel website to meet the information needs of tourists in West Sumatera through analysis of information content, website usability, appearance, and website navigation systems. This study used correlation quantitative research methods. The study results found that the website's information content contributed to fulfilling the information needs of tourists by presenting attractions, culinary, and cultural activities of West Sumatera, as much as 52.5% and 47.5% were determined by other variables. The website's appearance played an essential role in meeting tourist information needs, which contained tourist objects and photos of West Sumatera tourist attractions, as much as 51% and determined by other variables 49%. The website navigation system played an essential role in meeting tourist information needs by providing various tourist information categories by 29%, and 71% were determined by other variables. The website's usefulness contributed to the fulfillment of tourist information needs by 42.5%, and 57.5% were determined by other variables. This study concludes that there is a significant relationship between the influence of the Sumbar Travel website and meeting the information needs of tourists in West Sumatera.

Pelatihan uji kegunaan website menggunakan System Usability Scale (SUS)

System Usability Scale (SUS) is a usability testing technique for a simple system using a Likert scale. Testing and usability analysis assess user satisfaction with the system or web. So, the purpose of this service activity is to train website usability testing with SUS, using the Dukcapil website as a test object. Dukcapil's website will be analyzed for its usability level as a real case for direct practice. In SUS, ten statements are used as parameters in assessing the usability of a website. This activity was attended by 20 people, including Bina Darma University students, vocational students, and IT staff from the Dukcapil Palembang City. The usability analysis of this website aims to assess how well user interaction with the website is going. Then, the results of this assessment and study produce an input as a reference for website development to be more optimal in the future. In testing the usefulness of the Dukcapil website in this PKM activity, it can be seen that the SUS score is at a score of 56.125, with the category Acceptable. Therefore, it shows that the Dukcapil website is ranked F, with a "Good" rating category. The training results show that the Dukcapil website is still very rarely accessed by users. Because it provides information lacking in updates, the features used are still in the beta version (still in the testing phase). Users or participants still do not understand how to use it. In addition, this activity provides participants with an understanding of the website usability test using the SUS model.

An Analysis of US Academic Medical Center Websites: Usability Study

BackgroundHealth care organizations are tasked with providing web-based health resources and information. Usability refers to the ease of user experience on a website. In this study, we conducted a usability analysis of academic medical centers in the United States, which, to the best of our knowledge, has not been previously carried out.ObjectiveThe primary aims of the study were to the following: (1) adapt a preexisting usability scoring methodology to academic medical centers; (2) apply and test this methodology on a sample set of academic medical center websites; and (3) make recommendations from these results on potential areas of improvements for our sample of academic medical center websites.MethodsAll website usability testing took place from June 1, 2020, to December 15, 2020. We replicated a methodology developed in previous literature and applied it to academic medical centers. Our sample included 73 US academic medical centers. Usability was split into four broad categories: accessibility (the ability of those with low levels of computer literacy to access and navigate the hospital’s website); marketing (the ability of websites to be found through search engines and the relevance of descriptions to the links provided); content quality (grammar, frequency of information updates, material relevancy, and readability); and technology (download speed, quality of the programming code, and website infrastructure). Using these tools, we scored each website in each category. The composite of key factors in each category contributed to an overall “general usability” score for each website. An overall score was then calculated by applying a weighted percentage across all factors and was used for the final “overall usability” ranking.ResultsThe category with the highest average score was technology, with a 0.82 (SD 0.068, SE 0.008). The lowest-performing category was content quality, with an average of 0.22 (SD 0.069, SE 0.008). As these numbers reflect weighted percentages as an integer, the higher the score, the greater the overall usability in that category.ConclusionsOur data suggest that technology, on average, was the highest-scored variable among academic medical center websites. Because website functionality is essential to a user’s experience, it is justified that academic medical centers invest in optimal website performance. The overall lowest-scored variable was content quality. A potential reason for this may be that academic medical center websites are usually larger in size, making it difficult to monitor the increased quantity of content. An easy way to improve this variable is to conduct more frequent website audits to assess readability, grammar, and relevance. Marketing is another area in which these organizations have potential for improvement. Our recommendation is that organizations utilize search engine optimization techniques to improve their online visibility and discoverability.

Designing and Evaluating an Educational Website for Osteoarthritis

Aim: Using educational websites can be effective in enhancing the health-related knowledge of patients suffering from osteoarthritis. This study aimed to design and evaluate an educational website to improve the awareness of patients with osteoarthritis. Method: This is a descriptive-applied study. Having reviewed valid scientific articles retrieved from Medline (through PubMed), Scopus, and Google Scholar databases, the contents required for the website were identified and classified. Then, the scientific content extracted from the articles was evaluated by general physicians and Ph.D. of physical medicine and rehabilitation. Different sections of the website were designed by "Google sites," and the content was published. In the last stage of the research, the osteoarthritis educational website was evaluated by students of medicine and health information technology in terms of technical performance by a standard questionnaire. Results: In this study, an educational website was designed to educate patients with osteoarthritis. Users can log in to the website and learn about symptoms, consequences, predisposing factors, pain relief exercises, nutritional information, and self-care programs. The content provided on the website includes three main sections of general disease information, clinical information, and disease self-care information, which physicians evaluated in the first phase. According to the content evaluation results extracted from the studies and the questionnaire's analysis, the designed website had a good quality. The average scores of the questions related to website usability, screen capabilities, terminology and information, learning ability, and overall website capability were 7.79, 8.15, 8.4, 8.08, and 8.03, respectively, which were at a "good" level. Conclusion: At the end of this research, an educational website for osteoarthritis was created. Patients can access the site via the link and receive educational information about symptoms, consequences, predisposing factors, exercises to reduce pain, self-care, and nutritional information.

Engaging Parents in the Development and Testing of a Website to Support Social-Communication and Play Development for Preschoolers with Autism Spectrum Disorder

Preschoolers with autism spectrum disorder (ASD) present with social-communication and play challenges and would benefit from interventions targeting these skills. One way to ensure this is by engaging parents in technological supports to learn about an intervention and increase home-school collaboration. Thus, a website could potentially address both needs. This study describes the initial developmental processes of one such website. Specifically, we describe how engaging parents as stakeholders in the website development enhanced its future usability and feasibility. Data were collected through focus groups, interviews, and surveys to obtain parent feedback about website usability and applicability and about the intervention. Survey data were descriptively analyzed. Focus group and interview data were analyzed using systematic qualitative analysis. Parents perceived the website to be useful in helping them target social-communication and play with their preschoolers with ASD and highlighted specific aspects of the website and intervention they perceived as effective. Child outcomes and parent fidelity to the intervention supported these perceived developmental gains. Findings suggest that engaging parents in developmental processes may help ensure usability and applicability of resources and interventions. Furthermore, findings support the use of technology to help parents learn to use an intervention with their preschoolers with ASD. Implications for research and practice are discussed.

Graphic design and Usability in websites

Graphic design and Usability in websites

Evaluasi Usability Website Shopee Menggunakan System Usability Scale (SUS)

The progress of information technology is currently growing rapidly. Technology related to the internet is often a solution to most of the problems in existing needs, especially those related to the effectiveness and efficiency of activities and procedures. In this final project, the author discusses websites in the business field, namely e-commerce websites. In this study, the authors chose one of the most popular e-commerce websites in Indonesia this year, namely the shopee website, a website that not only offers products but also puts forward the appearance of the Shopee website which must always be considered because it is the main factor to increase customer purchases. In this study, the quality of the web that will be measured by users, especially for consumers, is based on measuring the quality of the website using the System Usability Scale (SUS). Evaluation of the shopee website is the first step to measure the level of usability on the website. Usability evaluation on the website is carried out to collect opinions from various respondents regarding the functionality of the website. In this study, the results obtained from the calculation of the average usability of the shopee website of 67.08 so that it can be said that the usability of the shopee website on product purchases has entered the OK category.

RANCANG BANGUN SISTEM PERPUSTAKAAN DIGITAL (STUDI KASUS : SMK 1 BANDAR LAMPUNG)

State Vocational High School 1 Bandar Lampung several activities have used computers, but especially in the processing of library data is still done manually, every month officers have to look at the book data and calculate the number of borrowers per day to make monthly reports, it is very retang against data damage, the problem caused is when going to make monthly report officers often have difficulty if there are documents that are damaged or lost. because the officer does not have a backup of the daily report data archive. Based on these problems, the system is designed to be able to develop and implement digital libraries that can be accessed through the website so as to improve the quality of library services without limited space and time. The digital library is expected to facilitate students in the process related to the library. Because the library will be created utilizing Web-based technology. With the user's website will be easier in finding a collection of books, scientific journals, and others needed by each member of the library. In addition, the website can also be accessed anywhere, anytime, and anyone without having to come to the location of smk negeri 1 Bandar Lampung library

One Website to Rule Them All: Lessons Learned from a Series of Reorganizations, Integrations, and Creation of One University Libraries’ Website From Three

Mergers of health sciences libraries into the larger university library system often result in a cascade of changes, including the integration of the health sciences into a unified, system-wide website. This paper will discuss two health sciences libraries’ experiences with reorganizing content and rethinking services, explaining health sciences users’ needs to colleagues in the university library system, and advocating for changes that made sense for a diverse range of users. Alongside considerable challenges, there were positive outcomes from the merger, including increased website usability and strengthened partnerships across the library system, particularly with library IT.

Quantitative analysis in a heuristic evaluation of web-based encyclopedia for children

Anapedia is a web-based encyclopedia designed specifically for children. The web was built because there are still very few Indonesian-language encyclopedias for children. This paper presents an evaluation of the usability of the Anapedia website developed for children in Indonesia to retrieve information available in a wide range of areas. In the context of usability evaluation of children encyclopedia, this is the first study to analyze usability problems identified by experts during the heuristic inspection on their overall evaluation score. This evaluation, performed by seven usability experts, involved the identification and analysis of usability problems in the selected website. The assessment process was mainly based on the Sirius framework evaluation mechanism. The web considered as having high usability level, but they identified many usability problems for further improvement of the site. The most violated heuristic item was found to be “help” whereas the least violated heuristic item was “labelling” aspect.

Study on the Usability of Online Test Websites

Online test websites can provide a more convenient and efficient dynamic learning approach and personalized learning services, which is one of the important approaches to digital learning. However, the usability of online test websites affects users’ learning efficacy. This study explored the impact of the usability of online test websites on users, and the results can help website operators seeking to improve the websites’ usability. Based on the relevant literature, this study synthesized three major metrics of the usability of online test websites and summarized typical work priorities of such websites to design usability test items. The study considered one online test website: A Remedial Education Institution for Learners to Take Civil Service Examination. The results show that, with respect to usability, the website still has quite a few deficiencies that affect users’ effectiveness and efficiency when using the website and cause users to be less satisfied with the website. Based on these results, this study offered four specific recommendations for improving effectiveness, efficiency, and satisfaction in terms of the usability of the online test website: enhancing interaction and instructions, following the inertia of interface use, simplifying information organization, and diversifying information content.

Strategic Analysis for Governance Development of National Spatial Data Infrastructure Portal in Korea

The Korean government released the National Spatial Data Infrastructure Portal (NSDIP) by integrating the spatial information possessed by 205 agencies to implement governance through the portal. In this study, four evaluation criteria groups (disclosure, participation, civil petition service, and website usability) were established through a literature review related to governance and government portals. After evaluation based on the four evaluation criteria, governance improvement measures were suggested. As an improvement measure, in terms of information disclosure, it was necessary to manage the quality of data update cycle, accuracy, metadata, etc., and to provide customized spatial information. In the stakeholder participation section, feedback from users is reflected in policies, and activation of participation spaces through education and exhibitions is required. In terms of civil petition service, it is necessary to introduce an incentive system to improve innovative services and to prepare measures to prevent infringement of security and privacy in the civil petition process. In website usability, it is necessary to prepare an improvement plan by introducing user-friendly interface design using GIS viewer, and statistics and GIS spatial analysis functions. The improvement plan by the evaluation criteria is expected to be the direction to implement inclusive portal governance.

Measuring User Satisfaction in Website Usability by Considering Stress Level

Usability testing, part of the human-computer interaction problem, is a method commonly used to evaluate the performance of a website interface. Today's study of human-computer interaction is important. It is now developed into UI UX (User Interface / User Experience). The website interface can affect user satisfaction and is a principal factor in a website being liked by users and meeting user needs. When a website is first developed, it can be difficult for a developer to understand the need for a website interface that matches the user persona of that website. Therefore, this research is important as an evaluation material for websites that are developed in the context of a website interface to provide a satisfactory appearance according to user personas. This study evaluates a website by conducting a usability test using the ISO-9241 aspect and getting an average result of 50,967, which is categorized as a bad website is taken from all users in the experiment. This study can also prove the psychological factors of users that influence usability testing, namely differences in the perceptions of website ratings between users with normal and (mild, moderate, severe, too severe) psychological stress levels. Users with normal stress levels will have better usability test results than users with stress levels. This study shows better results than user ratings with a normal stress level of 73,750, so it is categorized as a reliable website.

Usability of state public health department websites for communication during a pandemic: A heuristic evaluation

Study aims were to investigate how usable COVID-19 dedicated state public health websites in the US were, and whether case counts in different geographical regions in the US were related to website usability. 16 state websites representing the 2 highest and the 2 lowest case count states in each region were selected. Five experts used a heuristic evaluation procedure to independently rate all 16 websites on a severity scale of 0–4. Usability criteria published by the US Department of Health and Human Services and criteria on risk communication and data dashboards were used. Analyses involved cross tabulation of usability criteria with case counts, comparison of usability scores using Mood's median tests, test of differences in average usability scores using ANOVA and post-hoc tests, and identification of correlations between case counts and usability scores. Results from the Mood's median test showed that the median usability scores for the states were significantly different from each other at the 5% level of significance (df = 15, chi-square = 38.40; p = 0.001). ANOVA showed statistically significant differences between the mean usability scores for the states at the 5% level of significance (F = 6.33, p < 0.05). Although not statistically significant, results from a correlation analysis between case count and usability scores showed a negative correlation (r = -0.209, p = 0.437) indicating that the higher the case count, the better the usability score. Overall, the websites fared well on usability, but many websites were used as an information and data repository. These websites must communicate infection risk better. Relevance to industryThe study applies to public health agency websites that communicate essential information during a pandemic.

A Comparative Eye Tracking Study of Usability—Towards Sustainable Web Design

Websites are one of the most frequently used communication environments, and creating sustainable web designs should be an objective for all companies. Ensuring high usability is proving to be one of the main contributors to sustainable web design, reducing usage time, eliminating frustration and increasing satisfaction and retention. The present paper studies the usability of different website landing pages, seeking to identify the elements, structures and designs that increase usability. The study analyzed the behavior of 22 participants during their interaction with five different landing pages while they performed three tasks on the webpage and freely viewed each page for one minute. The stimuli were represented by five different banking websites, each of them presenting the task content in a different mode (text, image, symbol, graph, etc.).; the data obtained from the eye tracker (fixations location, order and duration, saccades, revisits of the same element, etc.), together with the data from the applied survey lead to interesting conclusions: the top, center and right sides of the webpage attract the most attention; the use of pictures depicting persons increase visibility; the scanpaths follow a vertical and horizontal direction; numerical data should be presented through graphs or tables. Even if a user's past experience influences their experience on a website, we show that the design of the webpage itself has a greater influence on webpage usability.

Fuzzy logic model of usability of websites of higher education institutions in the context of digitalization of educational services

Fuzzy logic model of usability of websites of higher education institutions in the context of digitalization of educational services

Complex Website Tasks Increase the Expression Anger Measured with FaceReader Online

ABSTRACT To stand out among the large variations of websites that exist, users should have a good experience. Earlier research found that a good experience influences important user behavior statistics, such as further use of the website. Complexity seems to play a role in the usability of websites and a blockage or delay in reaching the goal leads to negative feelings such as frustration. In this study, FaceReader Online, a tool to measure facial expressions via the internet, was used to measure the effect of the complexity of website design and website tasks on the facial expression anger. Because the expression scores had a low intensity, we calculated a metric for the peak expression. The results indicated that in the more complex tasks the facial expression of anger was higher. These results suggest that the automatically detected facial expression anger could be used to measure usability aspects of a website.

Evaluation of a Digital Health Initiative in Illicit Substance Use: Cross-sectional Survey Study.

BackgroundThe Cracks in the Ice (CITI) community toolkit was developed to provide evidence-based, up-to-date information and resources about crystal methamphetamine to Australians. Given the high rates of internet use in the community and the potential for misinformation, CITI has the potential to play an important role in improving knowledge and challenging misconceptions surrounding crystal methamphetamine.ObjectiveThis study aims to determine (1) whether the CITI toolkit is achieving its aim of disseminating evidence-based information and resources to people who use crystal methamphetamine, their family and friends, health professionals, and the general community and (2) examine the association between the use of CITI and the knowledge and attitudes about crystal methamphetamine.MethodsA cross-sectional web-based survey, open to Australian residents (aged ≥18 years), was conducted from November 2018 to March 2019. People who had previously visited the website (referred to as “website visitors” in this study) and those who had not (“naïve”) were recruited. At baseline, knowledge, attitudes, and demographics were assessed. CITI website visitors then completed a series of site evaluation questions, including the System Usability Scale (SUS), and naïve participants were asked to undertake a guided site tour of a replicated version of the site before completing the evaluation questions and repeating knowledge and attitude scales.ResultsOf a total 2108 participants, 564 (26.7%) reported lifetime use of crystal methamphetamine, 434 (20.6%) were family/friends, 288 (13.7%) were health professionals, and 822 (38.9%) were community members. The average SUS score was 73.49 (SD 13.30), indicating good site usability. Health professionals reported significantly higher SUS scores than community members (P=.02) and people who used crystal methamphetamine (P<.001). Website visitors had significantly higher baseline knowledge than naïve participants (P<.001). Among naïve participants, knowledge scores increased following exposure to the website (mean 15.2, SE 0.05) compared to baseline (mean 14.4, SE 0.05; P<.001). The largest shifts in knowledge were observed for items related to prevalence, legal issues, and the effects of the drug. Stigmatizing attitude scores among the naïve group were significantly lower following exposure to CITI (mean 41.97, SE 0.21) compared to baseline (mean 44.3, SE 0.21; P<.001).ConclusionsThis study provides an innovative evaluation of a national eHealth resource. CITI is achieving its aim of disseminating evidence-based, nonstigmatizing, and useful information and resources about crystal methamphetamine to key end user groups and has received good usability scores across its target groups. Interaction with CITI led to immediate improvements in knowledge about crystal methamphetamine and a decrease in stigmatizing attitudes. CITI demonstrates the important role of digital information and support platforms for translating evidence into practice and improving knowledge and reducing stigma.

Evaluating Digital Program Support for the Physical Activity 4 Everyone (PA4E1) School Program: Mixed Methods Study.

BackgroundEffectively scaled-up physical activity interventions are urgently needed to address the high prevalence of physical inactivity. To facilitate scale-up of an efficacious school-based physical activity program (Physical Activity 4 Everyone [PA4E1]), provision of implementation support to physical education (PE) teachers was adapted from face-to-face and paper-based delivery modes to partial delivery via a website. A lack of engagement (usage and subjective experience) with digital delivery modes, including websites, may in part explain the typical reduction in effectiveness of scaled-up interventions that use digital delivery modes. A process evaluation focused on the PA4E1 website was undertaken.ObjectiveThe 2 objectives were to (1) describe the usage of the PA4E1 program website by in-school champions (PE teachers leading the program within their schools) and PE teachers using quantitative methods; (2) examine the usage, subjective experience, and usability of the PA4E1 program website from the perspective of in-school champions using mixed methods.MethodsThe first objective used website usage data collected across all users (n=273) throughout the 9 school terms of the PA4E1 implementation support. The 4 usage measures were sessions, page views, average session duration, and downloads. Descriptive statistics were calculated and explored across the duration of the 26-month program. The second objective used mixed methods, triangulating data from the first objective with data from a think-aloud survey and usability test completed by in-school champions (n=13) at 12 months. Qualitative data were analyzed thematically alongside descriptive statistics from the quantitative data in a triangulation matrix, generating cross-cutting themes using the “following a thread” approach.ResultsFor the first objective, in-school champions averaged 48.0 sessions per user, PE teachers 5.8 sessions. PE teacher sessions were of longer duration (10.5 vs 7.6 minutes) and included more page views (5.4 vs 3.4). The results from the mixed methods analysis for the second objective found 9 themes and 2 meta-themes. The first meta-theme indicated that the website was an acceptable and appropriate delivery mode, and usability of the website was high. The second meta-theme found that the website content was acceptable and appropriate, and identified specific suggestions for improvement.ConclusionsDigital health interventions targeting physical activity often experience issues of lack of user engagement. By contrast, the findings from both the quantitative and mixed methods analyses indicate high usage and overall acceptability and appropriateness of the PA4E1 website to school teachers. The findings support the value of the website within a multidelivery mode implementation intervention to support schools to implement physical activity promoting practices. The analysis identified suggested intervention refinements, which may be adopted for future iterations and further scale-up of the PA4E1 program.Trial RegistrationAustralian New Zealand Clinical Trials Registry ACTRN12617000681358; https://www.anzctr.org.au/Trial/Registration/TrialReview.aspx?id=372870

Usability, Security and Trust of E-commerce Websites: The effect on the Nigerian E-shopper

With the internet fast-penetrating the Nigerian populace, e-commerce businesses have become commonplace, this has given rise to an increase in the number of Nigerians shopping online. However, there is a growing concern that most Nigerian e-shoppers prefer foreign to local online shops, resulting in an online fund-leak from the local economy. This work presents a comparative analysis of the usability of e-commerce websites in Nigeria, highlights the key findings viz: security and lack of trust. The findings were then related to why Nigerians prefer shopping from foreign rather than local e-commerce websites. We argued that for e-commerce to thrive; usability should be given prime consideration, security should be guaranteed and trust-building ethos is practiced. We conclude that despite the ‘pay on delivery’ mode applied by e-commerce websites to woo customers and gain trust, the insecurity posed by the prevalence of online fraud in Nigeria has created apprehension and distrust among Nigerians towards local e-commerce websites and is contributing to why Nigerians prefer to buy from foreign rather than local e-commerce websites.