Website Usability Research Articles

УПРАВЛІННЯ ОНЛАЙН-ЛОЯЛЬНІСТЮ СПОЖИВАЧА ЯК ОБ’ЄКТИВНА УМОВА АДАПТИВНОГО РОЗВИТКУ ПІДПРИЄМСТВА ТОРГІВЛІ В УМОВАХ ЦИФРОВІЗАЦІЇ

Ukraine's integration into the global economic system raises the issue of adaptive development of each business entity in all areas of activity, among which trade enterprises play a predominant role. In the information society, the Internet is transforming from a communication channel into an environment for consumers to stay and interact. Knowledge of the level of consumer loyalty and the determinants of consumer choice is key to determining the prospects and opportunities for development, as it allows forming a theoretical basis for determining certain levers of adaptation and understanding how to increase consumer loyalty to achieve the desired state of the trade enterprise. The art of managing the adaptive development of a trade enterprise in modern conditions is to harmonise business with digital transformations. The management of a trade enterprise should adequately assess the potential of adaptive development in terms of opportunities to increase the level of online consumer loyalty. The study defines the essence of digital business transformation and notes the need for appropriate adaptation of business processes in accordance with the requirements and needs of modern consumers in the implementation of processes of adaptation of a trade enterprise to modern transformations. The article develops a circular model of adaptation of enterprise activity in accordance with the requirements and requests of the consumer, the main stages of which are as follows: analysis of the actual state of a trade enterprise → formation of a development strategy and development of alternative plans (optimistic, realistic and optimistic) → design of a new generation operational business model → changes and adaptation of business processes. A system of factors influencing the formation of online consumer loyalty has been formed as a basis for the formation of a successful adaptation strategy for enterprise development and building adaptive models of enterprise behaviour in the market. An approach to managing online consumer loyalty is proposed, which allows not only to determine the direction of adaptive development of a trade enterprise, but also creates an opportunity to carry out a comprehensive analysis of the value proposition (product, pricing and communication policies, website and staff usability), optimise consumer efforts in terms of: collecting information about the product, selecting, processing and delivering the product and its consumption, which will contribute to the formation of a positive consumer experience, increase trust in the retailer and the level of customer satisfaction.

Usability Methodologies and Data Selection: Assessing the Usability techniques on Educational Websites

The purpose of an educational website is to efficiently provide up-to-date services and resources to students, faculty, and staff. However, the needs of university students are not always prioritized throughout the design phase of websites; instead, technological considerations, organizational concerns, and commercial goals may all drive the process. When it comes to meeting the demands of the target audience, website designers often fall short. At the same time, visitors may encounter a wide variety of usability issues while visiting the sites. Thus, the purpose of this study is to examine the efficacy of different approaches to evaluating the usability of university websites from the viewpoint of their target audiences via user-based testing and questionnaire methods involving actual users. The outcomes, which are based on data from tests conducted in real time, outline the difficulties and advantages associated with each strategy. Both a user-based test and a questionnaire, which are both trustworthy evaluation methodologies, were used in the process of analyzing and evaluating the websites.

Web design or website planning

The Internet and Internet technologies, unlike the 2010s, continue to spread around the world and retain their importance. Every day, people's access to the virtual world and the virtual network provided by the Internet is becoming more and more. In addition, the activity of websites increases, and with them the number of users visiting the sites. Types of web design are becoming wider and faster than with the increase in the number of websites, it follows that an important phenomenon in terms of what is happening in the virtual world can be said to be visual web design. The features of Web design that help to make design decisions and turn them into practice both in work and in everyday life were discussed in the sections «visual design for the Internet», «elements of visual design», «fundamentals of visual design principles». A device reflecting the style of writing about the types and styles of writing Web design was shown in the section: Spector. The website loading time, colors and usability of the website screen were displayed in the sections «color balance», «images», «overview» or «navigation», «table-based layout», «loading time», «mobile phone usability». For Website design, it is not possible to immediately start coding or visual design using various programs. First of all, it is necessary to plan carefully, during the planning process, the content and colors of the site are determined. It is necessary to logically organize, determine the needs of the user, determine how to provide navigation for the site. Visual design elements for a Website; can be viewed as purpose, communication, fonts, colors, images, navigation, table-based layout, template design «F», loading time and convenience for mobile devices.

Penerapan Metode Usability Testing dan System Usability Scale untuk Mengevaluasi Website Akademik

A web-based academic information system, developed to address the demands of organizations wishing to computerize their educational offerings to improve efficiency, service excellence, competitiveness and the quality of their workforce. The Syarif Kasim Riau Islamic University Animal Husbandry Study Program is one of the universities that has an academic website. This website was launched in 2013 and last updated in 2017, but its quality has never been assessed. This study aims to assess website usability using the System Usability Scale (SUS) test on the Uin Suska Riau Animal Husbandry Research Program website. In this study, usability testing is done by giving tasks to users to complete, and SUS is used to measure user satisfaction with academic websites. Respondents were taken using a random sampling technique with a total of 85 respondents obtained from the slovin formula. In the ranking of adjectives including ok on the class F scale and including unacceptable in the acceptance range category, namely unacceptable websites, the final result is 50.03 according to SUS calculations. The results of this study include 5 recommendations for improvement solutions as a reference for future website development.

Usability of Social Networking Sites in Government Offices

Usability of Social Networking Sites in Government Offices

USABILITY EVALUATION OF THE WEBSITE SERVICES USING THE WEBUSE METHOD (A CASE STUDY: PUSTAKAARSIP.KAMPARKAB.GO.ID)

This researcher aims to find the DISPERSIP website in terms of usability using Website Usability Evaluation (WEBUSE) to determine which parts need to be improved. The Kampar Regency Library and Archives Service have implemented one of the online-based library services with the implementation of a website in the library and archives section of Kampar Regency. The aim is that governance relationships involving the Government, the private sector and the community can be created to be more effective, efficient, productive and responsive. In its application, problems arise, such as incompatibility of menu names, no back button, colour differences, and inactive links and errors—an unprecedented evaluation of the website's usability. The WEBUSE method determines the usability level of a website based on the user's perspective. Data collection was carried out using a questionnaire distributed to all active members of the library with a definite website with a total of 100 respondents based on the slovin formula. Based on the results of the usability evaluation, the DISPERSIP website got a good usability level for the four categories of usability in the WEBUSE method, namely Content, Organization and Readability with a value of 0.70, Navigation and Links with a value of 0.69, User Interface Design with a value of 0.70 and Performance and Effectiveness got a score of 0.60. Overall the DISPERSIP website has good usability with a value of 0.67, and there are eight recommendations for usability improvements based on the problem.

E-Commerce Website Usability Analysis Using the Association Rule Mining and Machine Learning Algorithm

The overall effectiveness of a website as an e-commerce platform is influenced by how usable it is. This study aimed to find out if advanced web metrics, derived from Google Analytics software, could be used to evaluate the overall usability of e-commerce sites and identify potential usability issues. It is simple to gather web indicators, but processing and interpretation take time. This data is produced through several digital channels, including mobile. Big data has proven to be very helpful in a variety of online platforms, including social networking and e-commerce websites, etc. The sheer amount of data that needs to be processed and assessed to be useful is one of the main issues with e-commerce today as a result of the digital revolution. Additionally, on social media a crucial growth strategy for e-commerce is the usage of BDA capabilities as a guideline to boost sales and draw clients for suppliers. In this paper, we have used the KMP algorithm-based multivariate pruning method for web-based web index searching and different web analytics algorithm with machine learning classifiers to achieve patterns from transactional data gathered from e-commerce websites. Moreover, through the use of log-based transactional data, the research presented in this paper suggests a new machine learning-based evaluation method for evaluating the usability of e-commerce websites. To identify the underlying relationship between the overall usability of the eLearning system and its predictor factors, three machine learning techniques and multiple linear regressions are used to create prediction models. This strategy will lead the e-commerce industry to an economically profitable stage. This capability can assist a vendor in keeping track of customers and items they have viewed, as well as categorizing how customers use their e-commerce emporium so the vendor can cater to their specific needs. It has been proposed that machine learning models, by offering trustworthy prognoses, can aid in excellent usability. Such models might be incorporated into an online prognostic calculator or tool to help with treatment selection and possibly increase visibility. However, none of these models have been recommended for use in reusability because of concerns about the deployment of machine learning in e-commerce and technical issues. One problem with machine learning science that needs to be solved is explainability. For instance, let us say B is 10 and all the people in our population are even. The hash function’s behavior is not random since only buckets 0, 2, 4, 6, and 8 can be the value of h(x). However, if B = 11, we would find that 1/11th of the even integers is transmitted to each of the 11 buckets. The hash function would work well in this situation.

Adolescents and Young Adults Evaluating a Website for Affective-Sexual Information and Education: A Mixed-Methods Study Protocol.

The website Sexe Joves is a website on sexuality of the Department of Health of the Government of Catalonia (Spain). This study aims to understand the experiences and opinions of people aged 14 to 25 regarding this website, taking into account sex, gender identity, sexual orientation, socioeconomic status and location within Catalonia (urban, semiurban and rural areas). With the objective of improving the website and adpating the resources allocated to it, this study evaluates whether this population is familiar with it and uses it, as well as the website's usability and accessibility (digital equity), usefulness and the relevance of its content. A parallel convergent triangulation design is used: a qualitative study using a social constructivist perspective, and an observational, descriptive and cross-sectional quantitative study. We conduct a discourse analysis of participants and use an "ad hoc" questionnaire to collect quantitative data. A descriptive analysis of all variables is carried out. Affective-sexual education aimed at young people must stem from their participation and the whole range of sexual and gender diversity in order to reach the entire population equally. This analysis will contribute to the design of new strategies for the wesbite Sexe Joves, a public health resource, in order to improve affective-sexual education for young people.

Heuristic Evaluation Versus Guideline Reviews: A Tale of Comparing Two Domain Usability Expert's Evaluation Methods

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Background:</i></b> The usability of university websites is important to ascertain that they serve their intended purpose. Their usability can be evaluated either by testing methods that rely on actual users or by inspection methods that rely on experts for evaluation. Heuristic evaluation and guideline reviews are two inspection methods of usability evaluation. A heuristic evaluation consists of a few general heuristics (rules), which are limited to checking general flaws in the design. A guideline review uses a much larger set of guidelines/suggestions that fit a specific business domain. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Most of the literature has equated usability studies with testing methods and has given less focus to inspection methods. Moreover, those studies have examined usability in a general sense and not in domain- and culture-specific contexts. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. Do domain- and culture-specific heuristic evaluation and guideline reviews work similarly in evaluating the usability of applications? 2. Which of these methods is better in terms of the nature of evaluation, time needed for evaluation, evaluation procedure, templates adopted, and evaluation results? 3. Which method is better in terms of thoroughness and reliability? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research methodology</i></b> : This study uses a comparative methodology. The two inspection methods—guideline reviews and heuristic evaluation—are compared in a domain- and the culture-specific context in terms of the nature, time required, approach, templates, and results. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results:</i></b> The results reflect that both methods identify similar usability issues; however, they differ in terms of the nature, time duration, evaluation procedure, templates, and results of the evaluation. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Conclusion:</i></b> This study contributes by providing insights for practitioners and researchers about the choice of an evaluation method for domain- and culture-specific evaluation of university websites.

An Analysis of Factors Influencing Dementia Study Enrollment: Focus Groups with Diverse Community Members Viewing the ACTNOW Research Registry Website.

Many barriers discourage individuals from enrolling in dementia research studies, such as lack of information, web accessibility, and transportation. Research stakeholder feedback is necessary to understand these barriers. We used virtual focus groups to learn how to improve the website of our local research registry: ACTNOW (Alzheimer's Comprehensive Treatment Network of Oregon and Washington). Local community members from diverse backgrounds interacted with the study team to provide insight on some of the roadblocks to research participation. Here, we report on findings from the focus groups and participants' feedback related to the ACTNOW website and user engagement. Three 90-minute virtual focus groups (fg) were conducted with 19 participants via videoconferencing. Inclusion criteria were ACTNOW members, African American, and low-income and rural-dwelling individuals combined respectively. Participants completed pre-and post-focus group surveys about their thoughts on the ACTNOW website and interest in dementia research. Investigators from the research team analyzed the survey data and independently coded the written transcripts from the group discussions using the Dedoose coding software. There were 19 participants overall (fg_1=8, fg_2=5, fg_3=6). The mean age was 66.9; 89.5% of the sample was female; and 57.9% were white. The analysis revealed that the participants had concerns about the readability of the website and the clarity of purpose of ACTNOW (e.g., "I look at this, and I say, whoa, wait a minute they want me to sign up for what?"). Most of the topics discussed suggested consumers did not understand the purpose of the website or ACTNOW's promotional materials, resulting in a fear of signing up for the actual program (research registry). Survey data reported a large interest in dementia research but a need for more consumable, relevant information, such as explaining the benefits of research and requirements of being an ACTNOW member. Findings demonstrate specific website usability challenges and reasons that prevent community members from signing up for dementia research. Understanding the focus group participants' feedback is important in fostering greater diversity, appeal, and accessibility in dementia research.

Usability Testing on the Simponik Website using the System Usability Scale (SUS)

SIMPONIK is one of the websites developed by the Furniture and Wood Processing Industry Polytechnic to answer the challenges during online learning due to covid 19 and the large number of guests visiting because it is located in an Industrial Estate. To improve the website's service and user experience, there must be testing of the website's usability. The purpose of this study is to test the usability of the SIMPONIK website as a basis for improving the appearance and services available on the website. This study uses the System Usability Scale (SUS) method by distributing questionnaires to 100 respondents. From the results of this study, the SUS score was 76,025, which means the SUS category is acceptable (71-100). Although the results are categorized as acceptable, there must be improvements must be made, especially in terms of practicality and convenience for users.

USABILITY ANALYSIS OF THE WEBSITE OF THE SOUTH SUMATERA PROVINCIAL LIBRARY SERVICE USING THE WEBUSE METHOD

The South Sumatra Provincial Library Service is an institution that assists the Governor in organizing Government in the field of Education and uses the website to convey information to the public. The importance of usability is to measure the level of quality of the system with the intention of being easy to learn and then easy to use, encouraging users to use the system to achieve the goals of the user. Each website has a different usability level, the higher the usability value, the easier the website is for users to understand. This study aims to determine or measure the Website of the South Sumatra Provincial Library Service using the WEBUSE method. In this study, researchers used the WEBUSE method, there are 4 categories of usability (1 Content, organization and readability. (2)Navigation and links. (3)User interface design. (4)Performance and effectiveness. Data analysis using validity test, reliability using SPSS version.25. The results of the calculation of the WEBUSE method were processed with Ms.Excel 2007. The results of the overall study of the South Sumatra Provincial Library Service showed that the highest score or value was obtained by the Content, organization and readability variable with usability points of 0.80 usability level Excellent while the lowest score was in the Performance and category. usability effectivity point is 0.78 with Good usability level for the website usability level is at Good level.

American Anesthesiology Residency Programs: Website Usability Analysis.

The Association of American Medical Colleges has recently issued recommendations for the upcoming 2022-2023 application cycle that residency programs should conduct all interviews for this upcoming application cycle over the web. In light of these recommendations, many students will have limited exposure to anesthesiology programs and will rely on information gleaned digitally. This change means that the aspects of program websites used to provide information, such as size, structure, location, requirements, and contact information, will be crucial in helping prospective residents decide where and how to apply in the future. An evaluation of website usability, which includes initial appearance along with factors that influence its ease of navigation and convenience of use, can thus be applied to anesthesiology residency websites. Areas of need can be targeted to increase web presence and provide effective pathways to exhibit the different attributes of their programs to future applicants. This study aimed to compile a list of US anesthesiology residency programs and their websites while objectively analyzing the websites using a formally published usability scoring system, as well as to identify positive and negative trends to offer areas of improvement among anesthesiology residency websites. We included only 114 US anesthesiology residency program websites in our sample set, since some websites we analyzed showed errors or inconclusive. Website usability was separated into 4 distinct categories for analysis based on methodology outlined in previous literature on both health care website usability and residency website usability. The 4 categories were Accessibility, Marketing, Content Quality, and Technology. Each website was then analyzed and scored based on key components highlighted within the 4 categories. The multiple factors were then graded using a percentage system to create a comprehensive score for each program. The highest scoring category was Content Quality (mean 4.7, SD 2.48, SE 0.23). The lowest scoring category was Technology (mean 0.9, SD 0.38, SE 0.04). Through the application of a health care website usability framework, multiple anesthesiology residency programs were analyzed and scored in the areas of Accessibility, Marketing, Content Quality, and Technology, which allowed us to determine the effectiveness of the usability of these websites to convey information to their end user. Websites must communicate vital information, with usability at the forefront, to continue to grow, especially as the United States faces challenges due to the COVID-19 pandemic. Our recommendation is that anesthesiology programs should strive to improve website usability to increase the ease by which applicants can collect vital information about anesthesiology programs. A few proposed solutions include making changes such as decreasing error pages on websites, migrating away from using in-line cascading style sheets, and improving web page loading speeds to improve the Technology category.

Improving the user experience of a gambling support and education website using a chatbot

Gambling help websites are an important source of information for gamblers and affected others, but they contain large amounts of information, making it difficult to navigate and access required resources. Usability of such websites can be improved through the implementation of chatbots, which are programmed to respond to user requests in natural language. This study aimed to evaluate the impact of a text-based chatbot on the usability, user satisfaction, and experience of the Australian New South Wales GambleAware website; and explore the usability, user satisfaction, and experience of the chatbot itself. A convenience sample of Australian residents were allocated into website with chatbot access (n = 32) or website only (n = 28). Compared with the website-only group, the website with chatbot access group reported significantly greater ratings of the website’s usability and aspects of user satisfaction, but not user experience, and resulted in higher ease of task completion. Compared with available norms, the chatbot was highly rated on usability, usefulness, information quality, and credibility, with the layout, readability of responses, and look and feel identified as areas for improvement. The usability of the NSW GambleAware website could be enhanced by the integration of a text-based chatbot, with potential applications for similar websites.

Website Usability Analysis of U.S. Military Residency Programs.

The Military Match is the residency matching system for medical students attending the Uniformed Services University of Health Sciences, and the students were funded by the Health Professions Scholarship Program through the U.S. Army, Air Force, and Navy. To evaluate and compare military residency programs, students use residency program websites. Often, the residency program's website serves as a key source, or the only point of reference, when considering residency options, especially during times when face-to-face interactions are limited.This report aims to provide a systematic evaluation of military residency programs and their websites. Utilizing a previously published website usability scoring system, military residency programs were categorized to objectively and quantitatively analyze their websites. Usability was divided into four categories for quantifiable analysis: accessibility, marketing, content quality, and technology. The methodology for this analysis was replicated from published reports that have examined healthcare website usability. Each website was analyzed and scored in four categories: accessibility, content quality, marketing, and technology. A "General Usability" score was calculated for each website using a composite of the key factors within the four categories. An overall score was generated utilizing the weighted percentage across all four categories. To address deficiencies of the original methodology, a secondary analysis was performed on the listed websites utilizing an automated methodology for website usability. A comprehensive list of 125 Accreditation Council for Graduate Medical Education U.S. Military residency program websites was compiled. Of these, 96 programs and 106 websites were evaluated. The primary analysis employing usability methodology identified technology as the highest ranked category with a score of 0.749 (SD ± 0.039) (SE 0.005) (P < .05). Marketing and content quality were the lowest scoring categories with mean scores of 0.414 (SD ± 0.054) (SE 0.006) and 0.428 (SD ± 0.229) (SE 0.027), respectively (P < .05). There was no significant difference in overall usability rankings or scores among the 96 residency program websites across the three branches (P < .05).Secondary analysis with the new usability methodology demonstrated military residency websites to exhibit more external backlinking compared to internal backlinking (P < 0.05) and no social media backlinking to any of the 106 analyzed websites. When comparing the three services, the Army had significantly lower external backlinking ranking 43.4 (P < .05) and overall backlinking ranking 56.4 (P < 0.05) when compared to the Navy (mean 48.8 and 71.7, and 43.4). There were no other differences in backlinking rankings across the three branches. Residency websites have become a primary way to communicate information to applicants. By assessing the overall usability of the various military residency websites, we determined the effectiveness of these websites to relay information to prospective students interested in applying for military residency. We predict that by improving website accessibility, residency programs increase their effectiveness at communicating information to potential applicants and increase interest in military residency programs.

Usability testing of two Libyan banks' websites using the Dareboost tool (Bank of Commerce &amp; Development, Wahda Bank)

Internet banking is constantly expanding in terms of content and functionality, and it has a significant impact on society. One goal of the Digital Agenda for Libya is to make Internet banking services available to all, reducing cash handling. Internet banking is a critical service that financial institutions provide to their customers in order to facilitate easier and faster access to financial services and transactions. Banks currently spend vast sums of money on the development and maintenance of websites and backend systems that provide clients with Internet banking services. Given the low accessibility of bank websites, evaluation and monitoring of the efficiency of those banking sites that offer the service are needed. The effect of moderating factors on online banking usability assessment in Libya is discussed here. As the Internet grows in popularity, banks are adopting technologies to create their own Web sites. The design of the website is an important factor in determining whether or not visitors will return to the site. Thus, the purpose of this study is to investigate the usability of the Internet banking Web sites of two main banks in Libya. The evaluation procedure is used in the World Wide Web environment to measure real data and obtain response time. To get results on the performance of a Web site, some data from the calculation of page size, composition, structure, and download time has been measured. In this study, a website performance evaluation tool, Dareboost, was used to evaluate the Bank of Commerce &amp; Development website and Wahda Bank website. Dareboost has a- modern graphical user interface that is very easy and intuitive to use and gives a recommendations on how to improve the performance as the result. Based on the observation results, the Bank of Commerce &amp; Development website received the highest score in most metrics. Therefore, the Bank of Commerce &amp; Development website is the best in terms of usability.

An explorative study of salient usability attributes affecting m-commerce consumer behaviour in a Nordic context

M-commerce, or mobile commerce, refers to smartphone shopping and plays an increasingly large role within e-commerce. Past research in the field of information systems (IS) success has primarily consisted of quantitative studies. Little research has been conducted in an m-commerce context. Furthermore, few qualitative works on the intersection of success factors from firms' perspective and m-commerce exist. In fact, there is a knowledge gap regarding how business practitioners can increase their website usability in an m-commerce setting. Based on the mapping of usability attributes by Kuan et al., which elaborates on DeLone and McLean's IS Success Model, this paper aims to identify the most important website usability attributes by generating new insights about mobile consumers' behaviour. This is obtained via a qualitative approach, using data about consumer behaviour on four Nordic m-commerce webshops within the baby products industry. Eight respondents completed a smartphone task while verbalising their thoughts. This data was supplemented with eye-tracking information. The theoretical model was operationalised via creating 19 codes corresponding to 19 usability attributes. As such, this paper took a deductive approach, coding the data in NVivo by tagging labels to categorical labels. Based on the number of references for each categorical label, three salient attributes were identified to increase m-commerce website usability: ‘ease of navigation’, ‘relevance’ and ‘effectiveness of product search and comparison’. The managerial implications include recommendations for these three attributes, including the use of categorisation and filtering systems, avoiding uncertainty and minimising the potential negative consequences related to the purchase intention and enabling on-page product and consumer product experience comparisons. While this study is based on a small data sample, and represents a minor exploration into a niche market, it nonetheless provides a starting point for business practitioners who have the goal of increasing usability in an m-commerce context.

Информационная политика органов местного самоуправления в сети Интернет как фактор социетальной регуляции: социологический анализ

Influence of information on the social management is constantly increasing. Information policy in Russian local self-government system is a given of maintaining significant social relationships in municipality and a factor of the development of civil society. The interactive information policy contributes to the preservation of sensed-presence effect of local community in the public area, and to the setting new goals of the municipal development. Research problem is the lack of actual sociological facts about the abilities and limitations of organization and implementation of local information policy that are adequate to the needs of the local community. The goal of the sociological research is to define and evaluate content and functional characteristics of the local authoritys work on keeping feedback with local community in the space of Internet. The methodological basis of the sociological research is the system approach under which local self-government analyzed as the open system in which interaction between social agents is supported through information. Discourse analysis as a method of qualitative empirical research has made it possible to identify the specifics of information representation by local governments on the Internet in the process of creating and maintaining an information and communication structure of social interaction. On the basis of the data obtained, insufficient information openness, interactivity and usability of the Internet sites of local governments were established, which complicates the development of intergroup ties and relations. The author focuses on the declarative realization of information policy in the sites that focuses on the one-sided vector of information and the dominance of the subject of management. The functionality of the Internet-sites is limited to the execution of ideological and legal functions while the local authorities do not pay the attention to the forming identity of local community members and their involvement in local government. These facts hinder societal regulation in the municipality that shows in unstable interaction in the process of state-public relations.

A comparative analysis of tools dedicated to project management

This article presents a comparative analysis of selected tools dedicated to project management: Asana, Trello, Wrike, Monday.com and Bitrix24. The aim of the work is to answer the research question: which project management tool is the most appropriate for members of development teams using classic and agile methodologies. Popular methods for analyzing the quality of interfaces have been reviewed. The research was carried out using the survey method conducted among users using project management tools and cognitive walkthrough - a method used to assess the usability of application and website interfaces.

USABILITY ANALYSIS USING USER EXPERIENCE QUESTIONNAIRE METHOD ON MEDISOL WEBSITE

The aim of this study is to analyze the usability of the Medisol website using the User Experience Questionnaire (UEQ) method so that it can be further developed according to user needs in the future. This analysis was carried out using four variables from the User Experience Questionnaire method: Usefulness, Ease of Use, Ease of Learn, and User Satisfaction. Usability measurement is obtained from the percentage of feasibility based on a questionnaire distributed to users who access the Medisol website with 30 respondents. In addition, the Likert scale was used to facilitate filling out the questionnaire and processing of the results by researchers. Based on calculations on the aspects covered by the User Experience Questionnaire (UEQ) method, the results obtained are 86% on the Usefulness aspect, 86% on the Ease of Use aspect, 89.67% on the Ease of Learn aspect, and 84.48% on the User Satisfaction aspect. It is said that the Medisol website perfectly fulfills these aspects. And from the usability calculation results obtained, namely 86.13%, it can be concluded that the percentage level of the Medisol website eligibility can be categorized as very feasible.