Transparency Of Public Services Research Articles

Transformation of digital government services in the public sector in South Africa

Background: It is well-documented that the 21st century is providing digital technologies in an alarming rate. Their emergence promotes effectiveness, efficiency, accountability and transparency of public services and internal governance. This study was conducted within the government departments and state-owned agencies of South Africa.Aim: The aim of this study was to investigate the transformation of digital government services in the public sector in South Africa.Methods: This case study used qualitative approach where data were collected through semi-structured interviews from the national government departments and state-owned entities. The target population comprised information technology officers, investigators or analysts and administrative officers. Data collected were thematically analysed preceding the transcription of audio-recordings.Results: Some of the significant results of this study showed that the executives avoid playing their role to drive Information and communications technology (ICT) through Corporate ICT Strategy.Conclusion: Some of the challenges of adopting digital transformation are associated with low digital literacy, poor digital infrastructure, unreliable power supply, among others.Contribution: This study establishes that if the senior managers from ICT section become members of the executive committee, the government can have successful implementation of ICT projects without scepticism. This study also contributes to the awareness of considering digital literacy skills to support digital transformation.

Transparansi Pelayanan Publik pada Kelurahan Padang Bulan Selayang II Medan

In the current era of reform, it demands changes and improvements to better public services. Implementation of Government Administration as stipulated in Law Number 30 of 2014 seeks to improve good governance and prevent the practice of Corruption, Collusion and Nepotism (CCN) which until now often occurs in various elements of government in Indonesia. Kelurahan is one of the smallest institutions in government that needs to improve the public service system, especially in the transparency of public services which are still full of problems to this day. The purpose of this study is to describe transparency in public services in the Padang Bulan Selayang II Medan Village and to find out the obstacles in its implementation. The research method used in this study is descriptive qualitative which explains the phenomenon in depth through data collection. This study uses the theory presented by Kristianten (2006) with indicators of document availability and accessibility, clarity and completeness of information, process openness, and a regulatory framework that guarantees transparency. The results of the study show that Transparency in Public Services in the Padang Bulan Selayang II Medan Village is quite transparent, but of course transparency still needs to be increased.

Improving Open Government Data Performance of Local Governments: A Configurational Analysis Based on TOE Framework

Open Government Data (OGD) is leading the way towards digitization, intelligence, and transparency of public services and government decision-making. Aiming at elucidating the configurational path of OGD performance of local governments, this paper employs the technology-organization-environment (TOE) framework and the fuzzy set qualitative comparative analysis (fsQCA) to explore the key factors and configuration paths of OGD performance from the cases of 31 provincial OGD practice in China. Results indicate that OGD performance depends on the combination of technical, organizational, and external environment conditions, and that there exist substitution relationships among the various preconditions for the improvement of OGD performance, including information infrastructure, technology application capability, data resources, economic strength, policy regulations, and inter-government competition, as discussed in previous TOE based research. Specifically, seven configuration paths are identified to achieve high-level OGD performance, namely, Technology-Organization-Environment combined driven, Economy-Talent-Demand driven, Institution-Data-Policies driven, Institution-Economy-Demand driven, Organization-Policies-Competition driven, Data-Economy-Demand driven, and Data-Policies-Competition driven. This research is of particular significance to achieve high-level OGD performance for local governments with different resources and environments.

Transparansi Pelayanan Publik Terhadap Penyerapan Investasi Pada DPMPTSP Provinsi Sumatera Utara

Transparency is an important concept in line with the desire to enforce good governance practices. The government is required to be open and ensure that the public can access various information on public policy processes, budget allocation dor policy implementation, and monitor and evaluate policy implementation. The cocept of transparency point to a state in wich all aspects of the service process are open. This study aims to evaluate the impact and affectiveness of the implementation of One-Door Integrated services (PTSP) in improving public services, especially in term of investment licensing. The research method used is a quantitative approach, with analysis if case studies at the One-Door Integrated Investment and Service Office. Data were collected through interviews, observations, and analysis of related documents. The results of this study suggest in improving investment services, with of information, convenient facilities supporting investment. This study provide recommendations to identify the positive impact of the DPMPTSP’s effort in promoting investment growth through transparency in public services in creating a more conducive ivestment environment.

Role of Treasury Single Account in Enhancing Transparency, Good Governance and Curbing Corrupt Practices in the Nigerian Public Service

The Treasury Single Account (TSA) was introduced by the global international financial institutions specifically the World and IMF to help countries block leakages and other wastages that are associated with corrupt practices in the management of the public funds by the public servants. The TSA was embraced by the Nigerian Government with the same objective of blocking leakages and fostering transparency in public services. This has been behind the background of the allegations of corrupt practices, mismanagement, leakages, waste and squandering of public resources by the public servants who dubiously maintained several accounts for one ministry or agency. This study investigated the role played by TSA in the promotion of transparency, good governance, and preventing corrupt practices. The study used documented sources for assembling data involving the existing body of literature after thoroughly identifying the clear gap for contribution to knowledge. The sources obtained were discussed using empiricism where statistical data were analysed on the impact of TSA on preventing leakages and corrupt practices. The study discovered that the introduction of TSA in the Nigerian public service was a good reform and a success in minimising dubious transactions, corrupt practices, and the operation of suspicious redundant accounts by Ministries, Departments, and Agencies (MDAs) of Government. The study therefore, recommends that there is a need for full automation and digitalisation of governmental processes in Nigeria to reflect in other sectors of governance which can help in preventing leakages, malpractices, corrupt practices, and misgovernance.

The Implementation of ‘Alpukat Betawi’ as a Public Service Innovation

<p>The Jakarta Smart City Plan is an effort by the DKI Jakarta Provincial Government to use information technology in government sectors. One of the strategies developed by DKI Jakarta Provincial authorities, especially at the Department of Population and Civil Registration is the Alpukat Betawi (Direct Access to Fast and Accurate Population Documentation Service) app. This application provides various access to population licensing services and civil registration for residents of Jakarta. The purpose of this study is to analyze the implementation of e-government in the provision of public services within the framework of population administration services. Descriptive qualitative methods were used in this study. The data comes from a literature study, the results of observations and interviews. The results show that the use of the Alpukat Betawi app is not yet optimal. It has been found that limitations and barriers lead to people not knowing and understanding how to access online administrative services, lack of socialization of online application based systems, synchronization of population databases remains weak, and lack of human resources and IT system facilities due to budget constraints. This research will provide recommendations to improve the public service system to increase accountability, professionality, effectiveness and transparency of public services. In this case, DKI Jakarta Provincial of The Department of Population and Civil Registration should take action to plan, develop, and innovate in improving population online services and increasing civic engagement.</p>

Institutional Corruption in the Health Sector and Role of Administration: A Case Study of Pakistan

Quality of Healthcare and corruption eradication are the two vital Sustainable Development Goals (SDGs). It states that transparent institutional performance supports the quality of public services. This study explores the HealthCare System regarding facilities, human resources, and governance in Pakistan's corruption and transparency of public services (healthcare). This descriptive and theoretical study has used longitudinal data from 2008 to 2020 for analysis and discussion. Transparency International Pakistan's (TIP) healthcare corruption variables surveyed in 2010, inadequate healthcare facilities, inadequate hospital beds, and hospital mismanagement, have been taken under consideration. The analysis shows that the HCS has been showing uneven progress toward eradicating corruption. It further states that institutional governance has deteriorated with time in Pakistan. However, despite low resources, and institutional accountability failures, HealthCare System has shown marginal improvement in Pakistan. This study concludes that the Government of Pakistan (GOP) should focus on health budget allocation and human resource training and counseling to improve HCS standards. Moreover, healthcare quality and service delivery will help Pakistan combat COVID-19 and other future health crises. Furthermore, GOP should achieve healthcare and institutional sustainability by using prudent corruption control and institutional enhancement measures.

Strategies of Improving The Quality of Public Service at The Investment and Services Office Integrated One Door of Banjar City West Java Province

There are still people's views that think that the implementation of public services is still very slow and inefficient in responding to changes and does not adapt to changes in the development paradigm. The number of complaints submitted by the community, especially the business community in receiving public services from the government bureaucracy, among others: complicated procedures, no clarity about the time to solve problems, and no clarity about the amount of costs to be incurred, coupled with low quality of service. The method used in this study is a qualitative research method, while the type of approach in this study is descriptive analysis. Analysis of the data used is data analysis according to Miles and Hubberman with a qualitative approach. The results of the study indicate that the gap between the quality of public services and public expectations still occurs, therefore there must be improvement in service performance related to elements of service procedures, cost certainty, officer certainty, and service speed. In services that are currently considered good by the community, they are able to encourage investment activities in Banjar City, because they are able to create cheap, fast and transparent services. There has been an increase in the transparency of public services. Based on the results of the study, it can be concluded that the Banjar City DPMPTSP must continue to improve the quality of services with high commitment, consistency, and the need for legal certainty. Improving service quality needs to be accompanied by a program to simplify service procedures so as to increase the speed of service, create a conducive work environment, and strengthen institutions as providers of licensing service activities can run effectively and efficiently through strengthening information and communication technology

TRANSPARANSI DAN KEMUDAHAN AKSES DALAM PELAYANAN PUBLIK PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN KOLAKA

This article aims to discuss the dimension of transparency in the process of organizing public services at the Office of Investment and Integrated Services One Door Kolaka Regency. The lack of access from citizens, limited public service information, and various maladministrations that occurred showed not an optimal improvement in the quality of public services in Indonesia. The idea of transparency in public services is that the government should be open with the availability of clear information and provide convenience to citizens in accessing services. this research uses a qualitative approach with a case study. Data is collected through interviews, observations, and documentation. The results of this study show that the process of organizing public services at the Office of Investment and Integrated Services One Door Kolaka Regency has been carried out transparently. Service executors have been open and provide all public service information needed by the community. Access to services can be reached easily by residents. Although some people have difficulty in accessing services online, the implementing officers always help and provide convenience as a form of responsiveness in public services.

The Role of SocialAccountability in Effective Public Service Delivery

The paper highlights that in low and middle-income democracies citizens largely depend on the state for provisions of basic services like health, infrastructure, education etc. At the same time, it has been observed that such countries face problems of dismissal performance of service delivery due to absenteeism among service providers like doctors, teacher etc. There are also other factors like public fund leakages, red-tapism that obstructs public service delivery. All this has led to an idea of citizens contributing to better public service delivery by holding policymakers and service providers accountable. This phenomenon is where citizens ensure accountability of service providers. The paper highlights various social accountability tools like citizens charters, RTI, Right to Service Acts, Social Audit, Public Hearing etc. that aim to inform citizens about their rights, the standard of service delivery they should expect and actual performance, along with grievance redressal mechanism. NGOs, civic societies have been experimenting with various social accountability tools to improve public service delivery. The paper reviews how citizens individually and collectively can influence service delivery through access to information and opportunities to use it to hold providers both frontline service providers and programme managers accountable. The paper focuses on social accountability measures that increase transparency in public services. The paper also takes stock of international evidence and analyses how social accountability has changed the governance structure worldwide. The paper concludes by highlighting measures needed to strengthen social accountability to bring about a vibrant and effective public service delivery system. Paper also talks about that there is ample space for future experiments to test how to make social accountability work at the country level. DOI: 10.5958/2347-6869.2020.00004.7

Implementasi Undang-Undang Keterbukaan Informasi Publik Dan Transparansi Pelayanan Publik Di Jawa Timur

One of the objectives of the Law on Public Information Openness (UU KIP) is to encourage the creation of transparency in public information services to the public. The goal is at the same time as an effort to realize the implementation of democratic governance and good governance. The purpose of this study was to analyze the implementation of the UU KIP in promoting transparency in public services in East Java. The research method used in this study is a normative-empirical research method. The data analysis method used is descriptive-analytical. The results of the study indicate that the implementation of the KIP Law in encouraging transparency in public services has not been able to be carried out optimally, as evidenced by the still many complaints and public information disputes that entered the East Java Information Commission.

Effectiveness of Supervision of Spatial Planning Policies in the Karangsambung Geological Preserve Area

The Karangsambung Geological Preserve area (KCAGK) is an area that has unique rocks and fossils, so it is nicknamed the "Black Box" process of the universe. Spatial policy in the form of a national, provincial and district Spatial Plan (RTRW) which establishes as a strategic area from the interests of environmental carrying capacity, as a consequence it is prohibited from all activities that change geological formation. Illegal mining activities are still a threat to the loss of protected rock diversity. The development of the industrial revolution era 4.0 has brought consequences and demands for increased accountability, transparency in public services by the government, thus bringing a paradigm shift and the role of supervision of spatial planning policies. This research will focus on aspects of supervision that are reviewed from the institutions and participation of the community. The study was carried out at the KCAGK location in Kebumen Regency, using quantitative methods through the information target was the community represented by village officials, community leaders and miners, while the institutions consisted of LIPI (Indonesian Institute of Science) and local government.

E-Governance: Good Governance in India

India is a developing nation. Its population is the second largest in the world after the China. Both central and state government has to render various public services to do governance in various sectors relating to the citizens. So both governments have a pressure of doing governance effectively and efficiently. E-Governance is a most effective form of delivering public services to citizens in online mode. It helps the government to do their task related to citizens. There is need of continuous study on e-governance governance in India. In the present study we review the literature on e-governance nationally as well as internationally. We identify four modes of delivering public services through E-Governance: G2C; G2E; G2G; G2C. We find six benefits: Better Communication; Government Accountability; Government Savings; Participation of Citizens; Speed and Time saving; Transparency of Public Services and five drawbacks: Limited access of Internet; Insecurity; Drawbacks of ICT & Electricity; Costly Electronics Gazettes and Internet connections.

Governing the Public Sector E-Performance

Over the past several decades the demand for accountability in the field of public administration has been growing exponentially in Europe. The particular emphasis for this theme was the stimulus for the significant adoption and use of information technology systems in the public sector. Thus, the main focus of European countries has been e-government that provides process reform of the manner in which governments work, share information, and deliver services to external and internal clients. Therefore, accountability has become more critical for improving the economic, financial and organizational management of public matters. The need for accountability has pushed the Italian legislature to produce a sequence of legislative and regulatory interventions towards increased transparency in public administrations. This paper presents an account of the likely consequences that performance monitoring systems have, through e-government technology, on public service transparency and accountability. This research utilizes a study on the Brunetta reform (from the Ministry of Public Administration) to foster public sector productivity; that study's key principles are efficiency, meritocracy, accountability, and transparency.

Performance management in education: milestone or millstone?

The paper considers the extent to which the education sector has embraced performance management and performance-related pay. It contemplates the transfer and adaptation of performance management by the public sector as an audit mechanism for improving the performance, productivity, accountability and transparency of public services. The paper concludes by calling for a broader vision for reshaping education since it is argued that the activities of those working in schools, colleges and universities have been re-oriented by performance management techniques towards a competitive, performance culture.

Software Transparency

Software transparency is a new and important concern that software developers must deal with. As society moves towards increased automation, if citizens wish to exercise their right to know, the transparency of public services and processes acquires fundamental importance. Informed discourse is only possible if processes affecting the public are open to evaluation. Achieving software transparency to this level of openness faces several roadblocks. The paper reports on initial findings on exploring the obstacles for enabling software transparency.

Staging and the Imaginary Institution of the Judge

According to the classical paradigm of the judicial act, the courthouse is a temple and the hearing is a ceremony. Even when secularized, justice rests upon a ritual and a ceremonial which confer on it both its sacredness and its authority. The origins of this staging are rooted in myth, religion and cosmogony which stem from the mediation of symbols. Through this ornamentation, the paternal figure is made present and guarantees, in a kind of irrational way, the authority of the institution. Since the mid nineties, the judicial institution has been emancipated from its staging. The modern goals of functionality and transparency of public services have progressively led to the abandoning of the sacredness of the judicial act, thus threatening its symbolic function. The purpose of this contribution is to highlight, through a semiotic approach, the dialectic opposing modernity and the authority of the judicial institution.