Tourism Shopping Research Articles

Depopulation of Toledo's historical centre in Spain? Challenge for local politics in world heritage cities

The historical centre of the city of Toledo (Spain) was declared a World Heritage City by UNESCO in 1986. Since then, it has lost almost a quarter of its population in favour of the city outskirts, outside the city walls. There are a number of reasons for this population abandonment. Like many cities around the world which share the similar characteristics of being a popular tourist attraction with a historical centre, Toledo is threatened by the same problems: gentrification, loss of shops for residents in favour of tourist shops, tourist rental properties still without effective regulations, and so on. A greater proportion of the older population live in the historical centre compared to outside the city walls and the proportion of children continues to decrease. This article analyses this situation in detail, offering alternatives for its recovery. The main novelty of the manuscript is the proposal of a higher level of citizen participation than there is to achieve the objective of population recovery, with collaboration among citizen associations, residents and local authorities.

Unfolding Chinese tourist shopping practices: an observational study

Purpose This paper aims to draw upon the notion of practice as performance from social practice theory to unravel the onsite process of Chinese outbound tourist shopping. Design/methodology/approach The study took a mixed methods approach. Qualitative data were collected via 110 participant observations conducted in Australia, and quantitative techniques were used to analyse the data in Leximancer. Findings Chinese tourist shopping practices are performed on site through a range of intra-personal and inter-personal embodied actions, with the patterns these actions constitute being different across shopping settings. The frequency of inter-personal actions also reflects the importance of social interactions and communications in the shopping performances of Chinese tourists, some of which are conducted with people not present in the settings via social media. Originality/value This study uses a social practice framework from sociology to examine in detail how Chinese outbound tourists shop on site. The embodied actions identified in the study present a rich and detailed picture of the flow of Chinese tourist shopping performances. This allows for improved understanding of the forces for change in this aspect of Chinese outbound tourism.

Impacts of Tourism Demand on Retail Property Prices in a Shopping Destination

Understanding the relationship between tourism demand and retail property prices is of great significance to tourist destinations, especially shopping destinations. The increase in tourism demand may alter the implicit prices of certain retail property characteristics (e.g., age and accessibility to transit). This study examines how tourism demand (measured by tourist volume) affects retail property prices in the tourist precinct of a shopping destination, namely Hong Kong. The implementation of the policy Individual Visit Scheme (IVS) in 2003 in Hong Kong has substantially increased tourist shoppers from Mainland China, and it is used as a quasi-natural experiment of the increased tourist volume. Spatial and non-spatial hedonic pricing models are developed based on the ground-floor retail property transaction data of Causeway Bay, Hong Kong before and after the IVS (1993–2011). The findings of this study are as follows. (1) Accessibility to transit has a larger positive price effect after the implementation of the IVS. (2) The implicit price of accessibility to accommodation facilities is not significantly altered by the implementation of the IVS. (3) Age has a larger negative price effect after the implementation of the IVS. The first two outcomes are related to the economic concerns of tourist shoppers, while the last can be explained by their hometown experience. Finally, practical implications are discussed.

The role of relationship quality and loyalty program in tourism shopping: a multilevel investigation

ABSTRACT This study draws on the relationship quality research domain and the social exchange theory to propose a multilevel model leading from shopping motive to patronage behaviors, such as word of mouth and share of wallet, through a relationship quality process leading from satisfaction and trust to emotional commitment and cooperation. A cross-level moderation of store loyalty program benefit is also tested. Using a sample from mainland Chinese shoppers, results reveal that while relationship quality mediates tourist motives and patronage behaviors, store-level membership programs serve as a boundary condition that moderates the relationship quality process.

Museum Tourism 2.0: Experiences and Satisfaction with Shopping at the National Gallery in London

The tourist shopping experience is the sum of the satisfaction or dissatisfaction from the individual attributes of purchased products and services. With the popularity of the Internet and travel review websites, more people choose to upload their tour experiences on their favorite social media platforms, which can influence another’s travel planning and choices. However, there have been few investigations of social media reviews of tourist shopping experiences and especially of satisfaction with museum tourism shopping. This research analyzed the user-generated reviews of the National Gallery (NG) in London written in the English language on TripAdvisor to learn more about tourist shopping experience in museums. The Latent Dirichlet Allocation (LDA) topic model was used to discover the underlying themes of online reviews and keywords related to these shopping experiences. Sentiment analysis based on a purpose-developed dictionary was conducted to explore the dissatisfying aspects of tourist shopping experiences. The results provide a framework for museums to improve shopping experiences and enhance their future development.

Perkembangan Wisata Belanja “Oleh-Oleh Makanan” di Kota Malang

Shopping currently recognize as a tourism attraction. Malang is one of shopping tourism destinations in Indonesia, tourist go to Malang for bought food souvenirs. This study is aimed to find out the development of food souvenirs in Malang. This study uses a qualitative method. The results of this study indicate that the development of food shopping tourism has gone quickly within these past four years, starting from 2014 to 2018. This development is not only seen by the number of food souvenirs businesses, but also the variety of food souvenirs that are available in the market. There are 9 types of food souvenirs in Malang.
 Keywords: Shopping Tourism, Souvenirs, Food, Malang City

EDC Machine Implementation Model in Traditional Market As Shopping Tourism Icon in Yogyakarta

Nowadays, in the technology and global era, people need easiness and simplicity in all things, including in financial transaction. One of the facilities which support financial transaction is banking EDC machine. Many banking companies are already deploying EDC machines in traditional market merchants. There is a traditional market that relatively big and already known as shopping tourism icon in Yogyakarta, that is Beringharjo. The number of transactions and sales volume that occur in this market is estimated reach out until billion rupiahs. However, there are some merchants that still enjoy doing transaction by cash and reluctant to use the EDC machine because of the same reasons. The aims of this research are 1) To find out the criteria that prioritized by merchants as considerations to use EDC machine 2)To construct the EDC machine implementation model at Yogyakarta shopping tourism traditional market. The model used in this research is the AHP (Analytical Hierarchy Process) model. The result of this research shows us that the order of criteria or factors that influence the traditional merchants’ acceptance of the use of EDC (Electronic Data Capture) machines in traditional shopping tourism icons in Yogyakarta are security, usability, and convenience where the security factor has the greatest weight. The analysis shows that overall, the merchant will consider the security, usability and convenience criteria based on the sub-criteria with the following weighting order; Turnover, Age, Features and shape of the machine, Technical training on machine use, Personal attitude/opinion, Socialization from related institutions, Influence of others.

Product authenticity and product attachment in tourism shopping context: Exploring the antecedents of intention to choose silver craft products

Product authenticity and product attachment in tourism shopping context: Exploring the antecedents of intention to choose silver craft products

Possibility to recover vat in a journey as a determinant of the shopping tourism

The aim of the article is to examine whether VAT recovery has a chance to become a factor encouraging tourists to travel for shopping purposes. The article presents theoretical issues regarding shopping tourism and its determinants as well as the results of own research. The following research methods were used: literature review, legal acts analysis and survey conducted in January 2019 on a group of 124 Polish consumers of tourist services. This study showed low awareness of the consumers regarding the possibility of VAT recovery, which is the biggest barrier in using tax free system. To increase number of tourists using this system, promotion activities on a local level should be conducted.

Understanding Mobile Tourism Shopping in Pakistan: An Integrating Framework of Innovation Diffusion Theory and Technology Acceptance Model

Consumer adoption of mobile-based tourism shopping is an emerging but overlooked area in tourism research. Given the paybacks and potential scope of this new channel, this study attempts to bridge the gap by proposing a multimediation model investigating mobile tourism shopping (MTS) in a developing country, Pakistan. In particular, we applied structural equation modeling through partial-least-squares structural equation modeling (PLS-SEM) on 396 responses collected from mobile respondents who recently purchased tourism products using a mobile device(s). It was discovered that social presence, directly and indirectly, influences tourist intentions towards MTS. The results further show that the tourists’ perception of compatibility and relative advantages of MTS have insignificant influence on their intention to accept a mobile device(s) for tourism shopping. The findings and implications of the study furnish new vistas to research discourse and managerial significance. Economically, this research contributes to knowledge that could increase income and create jobs in the host country.

Contesting Shopping Tourism: Neoliberal Consumptionscapes and Conflicts in Host Societies

In this "cutting edge" review article, Chen and Ting maintain that new middle class tourists (especially those consumption-driven, urban dwellers from emerging economies) have acquired a taste for shopping tourism and quickly become the majority of the inbound visitors who bring business niches to the postindustrial host societies. They argue that under this trend, scant scholarly attention has been paid to the corresponding reactions, confusions, and concerns in the host societies. This article thereby offers a critical reflection on the manifestation of "unwelcome shopping tourism" as well as its local resistance and conflict in the context of changing consumption milieu contributed by the growth of Chinese tourists worldwide. The authors discuss and challenge the neoliberal presupposition guiding much of today's shopping tourism agenda that tends to maximize short-term business interests at the expense of local consumers' mundane lifestyles and native cultural identities. Chen and Ting thus propose a typology of conflicts pertaining to the growing tensions between local residents and shopping tourists, which should inform issues regarding local residents' political consumptions and sustainable tourism development in global cities. (Abstract by the Reviews Editor)

Kano 모델을 이용한 쇼핑관광 서비스품질에 관한 연구 : 동대문 패션시장 방문 중국관광객 대상으로

Kano 모델을 이용한 쇼핑관광 서비스품질에 관한 연구 : 동대문 패션시장 방문 중국관광객 대상으로

Motivations for Tourism Shopping in Department Stores: An Exploratory Research about Tourists’ Profiles Visiting El Corte Inglés Gaia

Abstract Shopping forms a part of tourism activity. It can be the main motivation to travel (shopping tourism), or a parallel tourist action (tourism shopping). Existing literature explores the attributes of products that tourists look for, as souvenirs. However, department stores are increasingly prominent on tour itineraries and promoted by tour guides, exploring the trend of purchasing luxury goods in tourism experience. This study identifies the profile and motivations of tourists to shop in department stores, whose main products refer to global luxury brands and do not show the authenticity of the destination. The research was developed in the department store El Corte Inglés Gaia, the only department store in the Porto destination. A survey was applied in the store during four days to 210 tourists who contacted the tourism office of the store. The results show that purchasing is not the main motivation for travelling, but it is an important activity. The department store is chosen for tourism shopping because of the quality and variety of products and services, personal selling and the advantages of tax refund for non-residents in the European Union. The paper contributes with the idea that shopping should be seen as an important activity in tourism and retailers should enhance the provision of differentiated services and experiences rather than just the authenticity of local products.

Cross-border Shopping Tourism: A Switzerland-Germany Case Study

Abstract Border issues continue to be of interest in tourism literature, most significantly that which focusses on cross-border shopping (e.g., currency values, taxation, security). Borders as destinations are recognized in this area but the notion of shopping as a destination is perhaps less acknowledged. Following a review of the relevant literature, including the presentation of a table summarizing key areas of cross-border tourism research around the world, this paper presents a unique example of a border region with two-way traffic for cross-border shopping tourism: the border between Germany and Switzerland. The particular case is where two cities meet at the border: Konstanz, Germany and Kreuzlingen, Switzerland. An intercept survey and key informant interviews were conducted in both communities in the spring of 2015. The results indicate high levels of traffic for various products and services. And while residents are generally satisfied with cross-border shopping in their communities, there are emerging issues related to volume and, in particular, too many in Konstanz and not enough in Kreuzlingen. The paper concludes with a discussion that includes the development of a model cross-border shopping tourism that recognizes the multiple layers in space and destination. The paper concludes with a proposal to further investigate the particular issues related to the volume on both sides of borders where cross-border shopping is the destination.

관광쇼핑가치 척도개발과 타당화

관광쇼핑가치 척도개발과 타당화

Luxury Shopping as a New Opportunity for Tourism Market Development

The global economic development and changing perception of customers led to increasing amount of consumption in luxury products, yet the academic interest on luxury tourism shopping remained as limited. The aim of this manuscript is to fill the gap by taking the attention to the unused potential of luxury shopping in tourism market. The methodology of this study will be literature review related to the findings in the previous literature, and the critical evaluation of the findings. The research will begin with a brief introduction of luxury goods and the motivational factors for customers to engage in luxury shopping. Then, the focus will shift to the context of tourism, with current examples of luxury shopping tourism practices across the world such as in Dubai, Hong Kong and so forth. Finally, the study will conclude that the development of luxury shopping tourism in a particular destination can be facilitated through the contributions of governmental bodies to lure international brands to the region with necessary fiscal arrangements such as tax reductions, as well as local stakeholders to improve the conditions for luxury shopping tourism infrastructure including accommodation facilities, means of transportation, shopping malls, as well as development of new high quality brands for the consumption of both international and national tourists.

The Impacts of New Media on Marketing Effectiveness

Tourism shopping is an important part of the tourism industry as well as the regional economy. Tourism souvenirs sales, in most of the developed tourism areas, account for more than 35% of the total tourism revenues, and even in some individual regions the proportion can achieve more than 50%. But in China this proportion is only 20%. In this article, the corresponding analysis method is used to calculate and analyze the status quo of souvenir network marketing of the tourism website in China and Korea. The article describes the advantages and disadvantages of the tourism souvenirs network marketing in China and Korea, finding the deficiencies in China and analyzing the causes and providing the corresponding reference for the healthy development of China's tourism industry.

Spatial Differentiation of Tourism Service Quality: A case of Shandong Province

The methods such as questionnaire, Importance-Performance and spatial analysis were used to study the spatial differentiation of tourism service quality in Shandong province. The result showed that: (1) The overall level of tourism service in western Shandong was lower than that of the other regions. (2)The tourism service was overall good in eastern Shandong. (3)In all the regions of central Shandong, the development levels of tourism service were balanced. Based on the above conclusions, this thesis put forward some corresponding policies, in order to promote the development of Shandong tourism. Firstly, all the regions should learn from each other to ensure each region had coordinated development. Secondly, further enhance the service quality of tour. Thirdly, attach importance to tourism shopping and improve shopping experience. Fourthly, improving the condition of the accommodation and adding entertainment items can improve tourist satisfaction. Finally, the weak areas of tourism must be seized in order to rectify them.

The Guideline for Shopping Tourism Development to Promote Tourism in Phayao, Thailand

This research aims to study the situation of shopping tourism in Phayao province, to examine factors affecting decision making for product and service purchasing of Thai tourists and to present the shopping guideline of shopping tourism for tourism promotion in Phayao Province. Qualitative and quantitative methods were applied to this research. By interview was implemented as a qualitative approached instrument to collect data from 30 shopping tourism stakeholders. In addition, questionnaires were applied to this research as quantitative method in order to verify data between two approaching techniques. 400 Thai tourists were asked about the factors affecting the decision to purchase goods and services for tourism among Thai tourist in Phayao Province. The results have illustrated that. The factors affecting their decision to purchase the souvenir is the taste and the quality of the product. They tend to buy the products from the shop they have bought before. The majority amount of money of the respondents was spent on food. Product, Price, Place, Promotion, and Package factors are respectively ranged in high level. The Guideline Shopping Tourism Development for Promotion Tourism in Phayao Province has established the goals based on 5 marketing components which are product, price, place, promotion, and package. Qualitative data was collected from 9 tourism entrepreneurial representatives in both government and private sectors using focus group technique. The factors considered in the findings of this study include accommodation business, restaurant and beverage business, souvenir business, and local community business producing souvenir.

Textile Tourism Image as an Identity of Cigondewah in Bandung City

Cigondewah is one of the priority areas of textile industry development in Bandung and a center of fabric shopping tourism area for local and national tourists. The majority of people inhabiting Cigondewah are traders and entrepreneurs who are mostly residents or those living surrounding the area who become the main economic actors in Cigondewah. The growing and developing trading activities can affect buildings along the right and left corridors at Cigondewah Street. The existence of the textile industry area results in its own impact and phenomenon on the change of built environment function on Cigondewah Street that can improve the society's economy. Cigondewah is declared as one of the creative economy areas in Bandung. It is closely related to the built environment which provides an area for fabric shopping tourism in Bandung. This research described the existing phenomena in the area by examining the shape, activities, characteristics, changes, relationships, similarities and differences of phenomena of the built environmental along Cigondewah Street.Image and identity of Cigondewah as a fabric shopping tourism have a special meaning for the community of Bandung and surrounding areas as an alternative to fabric shopping tourism. The location of Cigondewah that is located around the fabric industry center in Bandung and Cimahi areas makes Cigondewah very close to the textile industry. This research intends to acknowledge activities done in the residential area, existing image and identity of the study area, built environment changes, and its layout.