Total Quality Management Techniques Research Articles

Implementation of TQM in Manufacturing Industries of Developing Countries - Case Study: Albanian Companies

Manufacturing industry in Albania has been grown significantly over the last decades due to increased public demand, Government’s initiatives, and the investors increased interest in the manufacturing sector. Unfortunately, quality of product is still an important issue for the locally produced goods. Only a few manufacturers are producing high quality products with higher customer satisfaction. Many of them are holding quality certificates but a few has reached a stage of product development where they are able to apply modern quality principles and techniques effectively. Research on product quality improvement shows that meeting customer satisfaction, increasing profits and reducing losses to a minimum level can be attained through the application of modern quality philosophies and principles such as Total Quality Management (TQM). Understanding the tools and techniques of TQM is considered to be significant in order to get useful results. A better understanding is required to investigate the current status of TQM implementation. This research article presents a survey on current quality control practices within the manufacturing industries in Albania to assess the potentiality of implementing TQM technique and principles in order to improve the customer satisfactions and market share.

Reviewing the Literature on Total Quality Management and Organizational Performance

This paper aims to review the literature of Total Quality Management (TQM) and organizational performance. Indeed, in any organization, the concept of development is considered to be the most important element that every part of the organization is seeking to speed up and elevate its quality. It is usually that organizations seek to reach the optimum level of performance and support employees with all the tools and ideas to generate a better performance and a more suitable environment for them to work better and harder. This arises from the fact that organizations are aware of the fact that a better performance can lead to a better customer satisfaction and to a lower cost. With the emergence of total quality management techniques and in accordance with the idea of a better performance leads to a better customer satisfaction, organizations have started to combine the Total Quality Management standards and the performance development ideas knowing that fathering between the two may reach to a place of enhanced performance.

Application of Total Quality Management (TQM) Techniques in Village Development

Application of Total Quality Management (TQM) Techniques in Village Development

Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study

Background: Total quality management (TQM) in any organization is a major determinant of efficient management of resources. In this era where hospitals provide the same type of services, it is only hospitals that have embraced TQM techniques that will survive. The study assessed the management preparedness to the implementation of TQM at University of Nigeria Teaching Hospital (UNTH) Ituku/ Ozalla from the Health workers perceptive. Methods: This study was a cross sectional descriptive study. Structured questionnaire was used to collect information on the demographic characteristics of the randomly selected staff of the UNTH and their assessment of UNTH under five major domains: organizational, interpersonal, facilities, environmental and economic. Focus group discussion was also used conducted among selected staff. Results: On influence of educational factors on level of response, the study showed it has no influence on staff awareness (p= 0.264) but it influenced quality of personnel (0.049), sufficient supervision (p = 0.039), feedback mechanism (p = 0.005) and record department being computerized (p = 0.04). Number of years on the job has influence on the availability of adequate resources (p = 0.027), quality of services (0.040) and record department being computerized (p = 0.041). On the influence of cadre, it showed that level of awareness was affected but quality of personnel (p = 0.014), quality of services (p = 0.019) and availability of functional diagnostic equipment (p = 0.027) was influenced. Conclusions: TQM have been shown to have improved the efficient management of resources with attendant maximization of output. It is important that management demonstrates commitment and provide enabling environment for its sustainability. Specifically, management should institute periodic performance measurement system and strengthen the training program in the hospital. There is a need to raise the awareness on the concept and develop methods and procedures in updating existing TQM guidelines.

The Effects of Human Capital on the Total Quality Management: High Technology Sectors

The firms should place quality at the top of its strategic priority if they want to survey and attain competitive advantage. Among the most effective quality techniques that have been verified by several organizations from several sectors and countries, there is the Total Quality Management (TQM) technique. Besides, literature indicates that human capital is considered as the substantial source of growth and organizational sustainability of companies. In this sense, this study seeks to investigate the effect of human capital on the achievement of TQM. A questionnaire survey was developed and distributed to a sample of 146 employees working in companies installed in Tabuk region in Saudi Arabia. SPSS software program was used for statistical data analysis. Results showtwo critical success factors of TQM which are the cooperative and supportive leadership, and the employees' job satisfaction.

TQM techniques as an innovative approach in sport organisations management: toward a conceptual framework

One of the most important aspects that sport organisations need to pay attention when it comes to being competitive is the use of total quality management (TQM) techniques. The aim of this paper is to develop a conceptual framework of the use and influence of TQM techniques in the sports organisations' performance by providing the relationship between these techniques and overall performance. Our conceptual framework is based on the influence of these techniques: quality circles, benchmarking, continuous improvement (kaizen), empowerment and outsourcing. These techniques contribute to increase the overall quality, increase innovations, increase the employees' involvement and loyalty and increase the financial stability of sport organisations.

The Integration between Strategic Cost Management Techniques to Improve the Performance of Iraqi Manufacturing Companies

The performance of manufacturing industry in Iraq has been declining over the last few decades. Worst still, many companies in the manufacturing sector in Iraq are yet to adopt Balanced Scorecard (BSC) to improve their performance despite its potency ensure to achieve competitive advantage and better performance. This study examines the integration between Total Quality Management (TQM) and BSC four perspectives in Iraqi manufacturing industry. Data were collected by means of structured questionnaire survey using simple random sampling and a Partial Least Squares (PLS) algorithm and bootstrap techniques were used to test the hypothesis of the paper. The result revealed that TQM had a significant positive effect on BSC through the measurement of customer perspective, financial perspective, innovation and learning perspective, and internal business process perspective. The finding implies that Iraqi manufacturing industries can attain the performance of their companies in the different perspective of BSC by proper implementation of TQM technique.

The Relationship between TQM Practices with TQM Tools and Techniques in Small and Medium Enterprise (SMEs)

Total Quality Management (TQM) is an approach which enforcing continuous improvement in all aspects in an organization for long term achievement. However, small and medium enterprises (SMEs) have limited resources for implementing TQM tools and techniques in their organisation. Hence, the purpose of this research is to identify the extent level of TQM practices and TQM tools and techniques and to examine their relationship. Research hypotheses were examined while considering six dimension of TQM practices which considered important in TQM tools and techniques implementation. Random sampling and survey have been used by distributing questionnaire to 200 respondents for final study. The study result shows that the extent level in TQM tools and techniques is in high and moderate level. Furthermore, there is a significant relationship between TQM practices and TQM tools and techniques in SMEs. The study is important for SMEs to gain insight on the effect of TQM practices towards TQM tools and techniques in organizational performance and identify the most important tools and techniques for their companies in future implementation.

A Stepwise ISO-Based TQM Implementation Approach Using ISO 9001:2015

Abstract The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO-based TQM implementation approach which is based on the notion of the new three-dimensional overall business excellence framework developed by Dahlgaard et al. [1]. The proposed approach consists of nine steps comprising three categories: “TQM faith building”, “TQM tools and techniques learning”, and “system development”. The steps in each of the three categories are arranged to span across the proposed nine-step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration.

The relationship between ISO 9001 and Total Quality Management: Analysis of SME-s in the Polog Region – Macedonia

In recent years ISO 9001 standards and TQM techniques appear as the main tool in the market. This paper analyzes the relationship between ISO 9001 standards and TQM techniques in Macedonian SME-s. The research conducted in this paper shows the benefits that enterprises receive from the implementation of ISO 9001 standards and the relationship between them based on theoretical and empirical research. We, as authors emphasize the need for enterprises to focus on issues related to the application of this standard and TQM techniques to enterprises of Republic of Macedonia (specifically Polog Region). To analyze this effect it was necessary to use the method of surveying with enterprises in the Republic of Macedonia. The research is based on a survey of 120 enterprises on Polog Region, where is analyzed the relationship between ISO 9001 standards and TQM techniques and which one of these quality techniques enterprises apply mostly. With the data processing we can conclude that even though there are large difference s between ISO 9001 standards and Total Quality management again there is a good relationship between them. Keywords: ISO 9001 standard; Total Quality Management (TQM); SME-s.

Pareto Analysis of Critical Success Factors for Total Quality Management Targeting the Service Industry

Quality is an important aspect of software development. This is the reason some researchers and practitioners have attempted to integrate TQM concepts into software engineering. Total Data Quality Management (TDQM) methodology claims that we should manage data as we manage products, but principles, guidelines, and techniques of Total Quality Management for physical products have limitations in TDQM practices because of the nature of data. In our research we have studied about 22 research papers in which different strategies, issues of TQM challenges and how to overcome these challenges are discussed.

The relationship between critical success factors of total quality management and process improvement: a case study

Companies’ urge to survive in today’s highly competitive globalised market and their attempts to maximise their profits gave birth to the concept of total quality management (TQM). TQM is still trendy and a great number of companies are actively implementing its rules, regulations, and procedures. However, the concept is rather complicated, culture-bound, and diverse and calls for further studies in new settings. Service section is one setting that has not received its proper attention in this regard. Therefore, we aim to examine the relationship between a group of TQM techniques called critical success factors and process improvement in service companies. To reach that end, we clustered our sample of employees based on their perceptions of TQM critical success factors and then compared the clusters’ level of process improvement. The results reveal that the level of the process improvement differs significantly between the established groups of employees. This suggests that companies’ different levels of ...

Integrated analysis of the performance of TQM tools and techniques: a case study in the Taiwanese motor industry

Most studies of total quality management (TQM) have focused on the managerial aspects and associated success factors of TQM programmes, whereas relatively few studies have examined the appropriateness and performance of the large number of available tools and techniques that actually implement TQM practices. To assist in determining the best strategy for improving the performance of TQM tools and techniques, the present study integrates a modified importance–performance matrix with elements of failure mode and effects analysis (FMEA) to provide a comprehensive methodology for assessing and improving the performance of TQM tools and techniques in the Taiwanese motor industry. The methodology presented here can be applied in a variety of industries, including the Taiwanese motor industry, to enable efficient utilisation of TQM tools and techniques and thus improve quality, reduce costs and shorten cycle times.

TQM tools and techniques in promoting team working culture in the manufacturing organisations

Total quality management (TQM) is a management philosophy, a paradigm, a continuous improvement approach for doing business through a new management model. The TQM philosophy evolved from the continuous improvement philosophy with a focus on quality as the main dimensions of business. Under TQM emphasising the quality of the product or service predominates. TQM expands beyond statistical process control to embrace a wider scope of management activities of how we manage people and organisations by focusing on the entire process, not just simple measurements. TQM is a comprehensive management system followed by most of the organisations in the corporate world which focuses on customer focus, continuous improvement, involvement of every one and maximising the performances of processes. The effective use of various TQM tools and their correct use as a part of the company wide total quality initiative have an impact on the quality of the products and services offered by the organisations. In this paper, the concept, the need, the type of tools and the extent of implementation of this concept in various organisations in and around Bangalore, employee involvement levels and benefits obtained through this concept implementation were studied.

Survey on the usage of total quality management tools and techniques in Indian service industries: an empirical analysis

This study focuses on the state of usage of quality tools and techniques in Indian service industries. To achieve this objective, a comprehensive instrument was constructed and distributed to select Indian service companies. The usage of quality tools and techniques was surveyed and then analysed. The study sample consists of a group of 172 selected Indian service companies from various industries like healthcare, information and communication technology (ICT), banking, and hospitality. The survey findings revealed that usage of tools and techniques for quality improvement in Indian service companies is low and majority of the Indian service industries implement easiest and simple to use quality tools and techniques. The survey also showed some areas for further improvement like usage of advanced and complex quality tools such as 5-’S’, Pareto analysis, Kaizen activities, and business process reengineering (BPR) which are barely used. Further, some managerial implications and future scope of this study are also reported at the end.

Total quality management in Sri Lankan service organizations

PurposeThe purpose of this paper is to report the results of an investigation on the use of total quality management (TQM) tools, techniques and concepts among Sri Lankan service organizations.Design/methodology/approachThis research consisted of a literature review and a questionnaire survey done among 99 service organizations in Sri Lanka. First, the factors that are commonly used by TQM organizations were identified through the literature review.FindingsThe analysis revealed that there is an enthusiasm among managers in implementing TQM in their organizations. According to the respondents, 41 per cent of the organizations have already implemented TQM. However, deeper analysis of data revealed that there is a lack of thorough understanding of TQM philosophies and techniques among the managers.Practical implicationsThe findings of the paper will provide information to the practitioners to implement TQM in their organizations and to academics to design courses in TQM.Originality/valueIt is important to implement the related tools and techniques in full to realize the benefits of TQM. This paper reveals the level of use and understanding of these tools and techniques by the service sector managers in Sri Lanka.

The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs

PurposeThe purpose of this study is to provide reliable and valid constructs of total quality management (TQM) and a measurement instrument in the context of Iranian manufacturing small to medium‐ sized enterprises (SMEs) and to examine the effects of these seven TQM criteria, namely: leadership, process management, supplier, customer focus, employee management, communication and quality information system (QIS) and tools and techniques on the organizational performance of the Iranian manufacturing SMEs.Design/methodology/approachIn order to search the impact of TQM practices on Iranian manufacturing SMEs a questionnaire was developed and distributed to quality managers of 65 Iranian manufacturing SMEs, resulting in a response rate of 81.5 percent. In particular, hypotheses were developed to evaluate the impact of TQM implementation on the organizational performance of the manufacturing SMEs.FindingsStatistical analysis revealed that a number of significant relationships between TQM practices and organizational performance of the manufacturing SMEs. The result found that leadership plays an important role in enhancing organizational performance of the Iranian manufacturing SMEs; however, these organizations encounter some obstacles in fully utilizing some TQM criteria, namely tools and techniques and suppliers.Research limitations/implicationsThe sample is restricted to only a single region and manufacturing, so it would be strongly recommended that data be gathered from various parts of Iran including both manufacturing and service industries. As the data in this study were collected from top managers of organizations on the basis of their subjective evaluations, objective performance indicators should also be employed in the analysis.Originality/valueThis study has the potential to enhance the understanding of TQM practices impact on organizational performance of the Iranian manufacturing SMEs amongst researches and practitioners. Also the research adds knowledge in the field of quality management within the context of developing countries and gives a particular focus on the Iran manufacturing SMEs; as a review of literature, has identified no studies that have undertaken a comprehensive analysis of TQM practices and organizational performance of manufacturing SMEs in the Iranian context.

The Food Industry in Nigeria: Development and Quality Assurance

In Nigeria, the food processing sector is dominated by small and medium enterprises, as well as multinational food companies. Quality standards are usually related to improving the safety of food products suitable for consumption in accordance to specifications by food regulatory bodies. These standards are essential elements for local and international businesses which contribute to economic progress through industrial development and trade. This review takes a critical look on the Nigerian food industry development in terms of quality standards that are necessary to be given consideration in the production of food and also ways of improving food production in Nigeria through the use of Total Quality Management (TQM) technique and the use of computerized systems to produce high quality and high value products while at the same time reducing production time and cost.

Implementation of TQM: A Case Study in an Auto Company

This case study has been carried on Total Quality Management (TQM) implementation in an auto company. The XYZ auto company is producing auto parts and components to large scale auto companies producing the various automotive vehicles. XYZ Auto Company is the best and tier one supplier to about 3 companies and their branches located in different places. This XYZ auto company is already an ISO 9000 certified company and planning to implement the TQM philosophy and best practicing the TQM tools and techniques in the company. The top management already identified a quality team comprises distinguished members from the different departments including design, marketing, HR, production, purchase, suppliers, industrial engineering and quality etc; the team is called as TQM implementation team. Expected results after TQM implementation are improved quality of supplies, improved quality of processes, improved employee satisfaction and improved customer satisfaction. In this case study, it was found that need of TQM training is very essential for the employees in the company to get in to the TQM implementation process.

Institutional contradiction and management control innovation: A field study of total quality management practices in a privatized telecommunication company

The purpose of this paper is to theorise the changes surrounding the introduction of a management control innovation, total quality management (TQM) techniques, within Telecom Fiji Limited. Using institutional theory and drawing on empirical evidence from multiple sources including interviews, discussions and documents, the paper explicates the institutionalization of these TQM practices. The focus of the paper is the micro-processes and practice changes around TQM implementation, rather than the influence of the macro-level structures that are often linked with institutional theory. The change agents used Quality Action Teams and the National Quality Council to introduce new TQM routines. The present study extends the scope of institutional analysis by explaining how institutional contradictions impact to create and make space for institutional entrepreneurs, who in turn, modify existing routines or introduce new routines in fluid organizational environments which also exhibit evidence of resistance.