Total Quality Management Techniques Research Articles

Total Quality Management Tools and Techniques: Brainstorming

Total Quality Management Tools and Techniques: Brainstorming

Total Quality Management Tools and Techniques: Flowchart

Total Quality Management Tools and Techniques: Flowchart

Influence of organization profile on the application of quality management tools and techniques

Effective application of tools and techniques is critical for successful Total Quality Management (TQM) implementation. The influence of organization profile on the application of TQM tools and techniques and outcomes is investigated in Indian organizations. Correlation analysis and ANalysis Of VAriance (ANOVA) are utilized for the research. Tools and techniques are found having significant relation to the outcomes of implementation. Organization’s age, size, and turnover significantly influenced the TQM results. Organization’s size and turnover significantly influenced the application of tools and techniques. The study suggests taking the organization profile into consideration for effective implementation. Further research can be conducted in other countries.

The effect of the comprehensive quality management strategies on environmentally responsible activities and the performance of the organizations

The objective of this research is to investigate the impact of Total Quality Management (TQM) principles on the effectiveness of sustainable practices, as well as the effects of these practices on the entire performance of firms that operate within this industry. The study will look at how these practices have become more efficient. It is still necessary to conduct additional research to fill the information gap concerning the effect of TQM approaches on sustainable practices and overall organizational performance in the Jordan Tourism sector. The study will place a particular emphasis on the significance of TQM methodologies and sustainable practices in enhancing organizational dynamics and competitiveness. The research chose the following TQM practices: supplier partnership, leadership commitment, quality management system, and teamwork and collaboration to measure their impacts on building sustainable practices and improving organizational performance through distributed 221 research questionnaires and retrieved 187 valid data. The Jordanian tourism industry will serve as the setting for an examination into the relationship between TQM methodologies, sustainable practices, and organizational outcomes. The analysis will be carried out through the utilization of a case study technique in the Jordan tourism board which is considered the largest tourism institution in Jordan's tourism sector. The research endeavors to provide significant insights into the effectiveness of TQM implementation and provides information concerning the impact that TQM has on sustainable practices and the overall performance of organizations. The findings of the research are intended to provide practical consequences for businesses that cater to tourists in Jordan in the goal of achieving a sustained competitive advantage and improving overall performance. The significance of adopting TQM principles into sustainable operations will be brought into crystal clearer focus. Businesses in the tourist industry can intentionally implement and make use of TQM techniques to improve their sustainable practices, improve the quality of their services, and ultimately boost their competitiveness in the market and increase their chances of success. This research aims to present empirical data on the impact of TQM approaches on sustainable practices and overall organizational performance in the Jordanian tourism industry.

Analysis of applicability of tools and techniques in total quality management concepts

The Total Quality Management (TQM) emerged as an evolution of the continuous improvement philosophy, emphasising quality as a fundamental aspect of the business to achieve higher organisational competitiveness. As business environments are characterized by dynamic changes, applying various TQM tools and techniques allows a leading edge in the market. Additionally, TQM tools and techniques serve entrepreneurs to improve the quality of their products or services, focusing on customer satisfaction, employee involvement, and continuous improvement. However, in the lack of knowledge and information, entrepreneurs are often unaware of the available methodologies. Hence, the paper shows, describes and systematises a set of tools and techniques available to all business people and their applicability to TQM concepts such as 8D and Six Sigma. The paper provides practical insights, information, and guidance for entrepreneurs and managers to improve the quality of their products or services, the efficiency of operations, and achieve long-term sustained success.

Total Quality Management in Higher Technical Education

The paper determines the behavior of Indian Technical Educational through the Total quality management tools and techniques, in this we tend to find the research gaps by reviewing some already existing research papers, and giving the solution through the analytical process of data analysis, we will majorly focus on the higher educational institutions. we will review the methodology that is currently being used by universities and how can they come at par as compared to the foreign universities. The reviewed papers will be used to find the shortcomings of the research and will be taken into consideration of analyzing it. Then we will be doing the quantitative data analysis of some collected data from google form and internet sources regarding the six TQM factors that influence the enrolment and hence the quality of institutions and determining the hypothesis result, then we will discuss the results and shortcomings of the analysis and will bridge those shortcomings by providing various possible solutions in that regards. In the whole process we have used data gathering, analyzing it and hence giving the solution. We have basically used IBM SPSS AND AMOS software to construct TQM models and their covariance relations. Now the future aspect of this paper is confirmed that the same procedure can be adopted to any industry for analyzing the quality of that organization.

Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

This study aims to analyse the total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

Impact of Total Quality Management (TQM) on the Competitive Priorities of Lebanese Industries

Total Quality Management (TQM) techniques significantly impact the competitive priority in terms of cost, quality, time, and innovation of Lebanese businesses. Changing an organization's operational strategy is highly dependent on top management commitment as changing employees' behavior is challenging without the cooperation of the business's senior management. Both descriptive and cause-and-effect methods were used in this research, and data was gathered from Lebanon's businesses in May 2022 via a questionnaire. The survey was sent to more than 200 managers and supervisors, but only 184 answered. First, a correlation between variables was established and then a hypothesis was evaluated using multiple regressions to determine the tool's validity and reliability. According to the findings, Lebanese enterprises strongly apply TQM and competitive priority factors, and these variables have significant correlations. The competitive goals of Lebanese enterprises are also influenced by top management commitment, employee training, engagement, and continuous improvement.

Total Quality Management Dan Biaya Mutu: Meningkatkan Daya Saing Melalui Kualitas Produk

Increasingly competitive business competition demands innovation in the quality of products produced by companies with the aim to fulfill customer satisfaction, one of which is through Total Quality Management (TQM) techniques. The achievement of optimum company performance can be achieved by implementing Total Quality Management (TQM) properly and being able to reduce quality costs in creating quality products. This study aims to identify the relationship between Total Quality Management (TQM) and the cost of quality on product quality using a literature review. The research uses qualitative methods related to the research problem. The results showed that by implementing Total Quality Management (TQM) on an ongoing basis by involving all components of management has a direct relationship to product quality. Product quality is influenced by quality costs which consist of prevention, assessment, internal, and external failure costs. The fewer defective products produced, the higher the allocation of quality costs used by the company to produce quality products, this leads to an increase in orders or customer demand which means it will increase sales and company profits.

Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

The aim of the given research is to analyse total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

Adopting a Digital Transformation in Moroccan Research Structure using a Knowledge Management System: Case of a Research Laboratory

Digital Transformation has become one of the most discussed debates; many sectors have adopted digital transformation to gain a competitive advantage and to ensure their continuity. Moroccan universities, in their turn, are facing strategic and managerial challenges due to emerging practices related to digital transformation. To address this issue, the proposed work sets out to define the factors that lead us to adopt a digital transformation using SWOT analysis and to apply total quality management techniques to contribute to our research laboratory's digital transformation, by digitalizing and managing knowledge and processes. KMS-TQM digital platform has been used to capitalize knowledge and profile the different existing functions, positions, tasks, and referential competencies. Then, we analyzed all the actual processes to propose a business process re-engineering using Bizagi Modeler. The study’s contribution is to standardize all the current processes in the laboratory to help the Doctoral Studies Center successfully carry out the digital transformation. Moreover, the aim is to make all functions and tasks for each position explicit.

A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

PurposeThe purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature reviewDesign/methodology/approach30 articles from 52 journals were used to perform this detailed literature review. For the detailed analysis, the focus was only on articles related to TQM in higher education and specifically related to models, frameworks and tools and techniques. The study has investigated the growth of research articles, research streams, research methodologies, models and frameworks in the higher education sector and tools and techniques related to those.FindingsThis review addresses the progress and gaps in the application of TQM in HE, including the shift in global research in this area from the USA and Europe to Asia in recent years. The articles have been classified into four research methodologies and two research streams which have been reviewed in detail. The findings include reasons for multiple models/frameworks in HE proposed by researchers over the years and the importance of tools and techniques used in TQM implementation.Originality/valueThis study, which tries to bring a perspective to the main trends in TQM application to higher education wrt models, frameworks, tools and techniques over the last thirty years, is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

Integration of service quality, benchmarking and Ishikawa diagram in service operations

This paper aims to explore the integration of Service Quality (SERVQUAL) and two specific Total Quality Management (TQM) techniques -benchmarking and Ishikawa diagram- to improve quality in the service industry, particularly in the hospitality industry. The survey was administered to respondents at one five-star hotel in Bandung City, Indonesia. Benchmarking was conducted to compare this hotel to two other hotels at similar levels and within geographical proximity. Ishikawa analysis was then performed to analyze potential causes. The results of the study identified eleven negative score attributes (out of twenty-one) from SERVQUAL, which was in line with the benchmarking results. The Ishikawa diagram showed the root causes of these attributes and helped with developing ideas for practical quality improvements in the future. Most studies in the hospitality industry have examined SERVQUAL and TQM separately. Our study contributes uniquely to the existing literature by providing insight into the combination of SERVQUAL and two TQM specific tools to improve quality operations in a hospitality setting.

Development of a TQM-based Framework for Product Infant Failure Assessment

Product infant failures have been traced to the product development and production stage. Researchers and practitioners have opined that total quality management (TQM) can be used to properly managed these failures. While their suggestions have helped in this regard, there is limited information on how to scientifically aggregate criteria that can be used to specifically identify the most suitable TQM technique for product infant failure improvement, especially at the development stage. Hence, this study proposes a fuzzy-based multi-criteria framework for this problem. The framework uses intuitionistic fuzzy set to handle vague and imprecise judgment and Vlsekriterijumska Optimizacija I Kompromisno Resenje (VIKOR) to rank selected TQM techniques. Real-world data sets were used to evaluate the framework performance, while TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) was used to validate the framework performance. Based on the results obtained, the IFWG-VIKOR and TOPSIS methods rank the most and least suitable TQM practices as TM4 and TM11, respectively. The framework can be used to provides insights into the management of techniques that can address infant product failure issues at the early stage of product development. Â

In-Depth Analysis and Defect Reduction for Ethiopian Cotton Spinning Industry Based on TQM Approach

Competition is truly global. Higher product quality is required for a company to become more competitive both locally and in international markets. Any textile company basically competes on its reputation for quality, reliability, and capability of processes and costs of quality and delivery. Currently, most of textile industries in Ethiopia are suffering from quality-related problems due to high process variations. These problems include poor performance of manufacturing products in the export market, insufficient qualitative raw material supply, customer dissatisfaction, low productivity, and poor utilization of the resources. These problems led to the manufacturing of low-quality products with a high cost, and because of this, most of the Ethiopian textile companies in the country are not competitive and profitable. The main objective of this study is to examine the existing traditional models of quality and to introduce an improved and emerged quality measuring system based on a methodological approach by using six sigma total quality management tools and analyzed by STATA 14.0 software. The analytical findings show that the application of total quality management (TQM) programs, tools, and techniques has been expanded beyond the traditional quality concepts and has improved the acceptable quality level of the product by 57.96% with a low cost.

Quality services in public library using tqm tools: A study of State Central Library of West Bengal, Kolkata

Public libraries, among various types of libraries, are most complex organizations because of their diverse categories of users and collections. State central library being the apex public library of the state has the responsibilities to collect, organize and provide quality library services to people as per their needs. It acquires and preserves the knowledge of the society for the future. The study attempts to evaluate the quality library services of the West Bengal State Central Library (WBSCL) by applying Total Quality Management (TQM) tools and techniques to enable the library to provide better library services to its users.

Improving the Aluminium Rolling Ingot Recovery using Tqm Technique

To improve productivity and profitability in Aluminium continuous casting industry the main action is to reduce losses due to defects resulting into revenue losses. Improving Rolling Ingot Recovery is possible by reducing the rejections & using the resources effectively (resources MAN, MACHINE, MATERIAL & CAPITAL) by applying TQM technique. This study presents a case about minimizing defects in aluminium continuous casting using Total Quality Management (TQM) techniques in which why-why analysis, Standard Operating Procedures (SOPs),and Cause and Effect analysis is used. It can be concluded from study that rejections, shell zone & inclusion can be reduced by, Continuous monitoring the health of the moulds, quality & quantity of water, the metal casting temperature, metal head in mould, water impingement angle, use of Ceramic foam filter plates, awareness & the adherence towards the guidelines.

Optimising Parameters for Expanded Polystyrene Based Pod Production Using Taguchi Method

Expanded polystyrene (EPS) is used in the building and construction industry for insulation and under flooring purposes. The objective of the study is to investigate the impact of the application of the total quality management (TQM) technique on the significant parameters of the pod production process in a New Zealand based EPS manufacturing facility. In this work, Taguchi’s L27 orthogonal array (OA) is considered for conducting experiments through three input parameters i.e., weight of untreated beads, batch duration, and temperature is investigated. Based on the results, the analyses are carried out while using statistical approaches, such as analysis of the means (ANOM) and analysis of variance (ANOVA). The results from confirmatory experiment indicate that, at optimal parameters setting (17 kg of untreated bead, 130 s of batch duration and 155 °F of temperature), a reasonably streamlined pod manufacturing process can be achieved for sustainable operations.

Evolution and future of total quality management: management control and organisational learning

The competitive position achieved by the Japanese and Western industries during the 1970s to mid-1990s, and 1980s to mid-1990s, respectively, derived from understanding, implementing, and developing Total Quality Management (TQM) as a comprehensive management philosophy. Several research and/or company studies provided evidence of this development and its impact on leading companies’ efficiency and effectiveness. Despite that, research on TQM seemed on the surface, after a boom from about 1990–1995, to have declined. However, one recent detailed study from 2013 concluded that TQM is now at a more mature stage where focuses have shifted from being initially on TQM to the methods, tools, techniques and core values which are needed to implement TQM and to build a quality and BE (Business Excellence) culture. This study is an extension of the 2013 study, where we extend the previous study on TQM publications to 2017, and further analyse more detailed not only which methods, tools and techniques are used, but also at what organisational level they are used – strategical, tactical or the operational level. We collect data on research about TQM and its methods, tools and techniques, and we analyse further the shift of focus from TQM as a comprehensive management theory/ philosophy to a focus on the TQM methods, tools and techniques to be used at various management levels of a company. We use two of management’s basic functions – management control (MC) and organisational learning (OL) – to unveil the challenges faced by TQM and to help converting these challenges into new research opportunities to be jointly addressed by companies and research communities such as the Quality Management and Organisational Development (QMOD) Research Community. In light of the findings in this research, it became clear that MC and OL are two sides of the same coin. MC can never be effectively implemented without OL, and OL needs to be supported by a comprehensive MC system.

Implementation of TQM in Manufacturing Industries of Developing Countries - Case Study: Albanian Companies

Manufacturing industry in Albania has been grown significantly over the last decades due to increased public demand, Government’s initiatives, and the investors increased interest in the manufacturing sector. Unfortunately, quality of product is still an important issue for the locally produced goods. Only a few manufacturers are producing high quality products with higher customer satisfaction. Many of them are holding quality certificates but a few has reached a stage of product development where they are able to apply modern quality principles and techniques effectively. Research on product quality improvement shows that meeting customer satisfaction, increasing profits and reducing losses to a minimum level can be attained through the application of modern quality philosophies and principles such as Total Quality Management (TQM). Understanding the tools and techniques of TQM is considered to be significant in order to get useful results. A better understanding is required to investigate the current status of TQM implementation. This research article presents a survey on current quality control practices within the manufacturing industries in Albania to assess the potentiality of implementing TQM technique and principles in order to improve the customer satisfactions and market share.