The Relationship between TQM Practices with TQM Tools and Techniques in Small and Medium Enterprise (SMEs)

Md Fauzi Ahmad,Nik Hisyamudin Muhd Nor,Mohd Fahrul Hassan,Fatan Adibah Hashim,Chan Shiau Wei,Jessica Chan Siew Yin,Nor Aida Abdul Rahman,M.N Nik Hisyamudin,I Al Emran,K Amir,M Sofian,I Mohd Rasidi,T.A Ahmad Mubarak,M.B Mohd Faizal,Md J Mohd Azlis Sani,Z Izzuddin

doi:10.1051/matecconf/201713500044

Md Fauzi Ahmad, Nik Hisyamudin Muhd Nor + Show 14 more

Open Access

https://doi.org/10.1051/matecconf/201713500044

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Abstract

Total Quality Management (TQM) is an approach which enforcing continuous improvement in all aspects in an organization for long term achievement. However, small and medium enterprises (SMEs) have limited resources for implementing TQM tools and techniques in their organisation. Hence, the purpose of this research is to identify the extent level of TQM practices and TQM tools and techniques and to examine their relationship. Research hypotheses were examined while considering six dimension of TQM practices which considered important in TQM tools and techniques implementation. Random sampling and survey have been used by distributing questionnaire to 200 respondents for final study. The study result shows that the extent level in TQM tools and techniques is in high and moderate level. Furthermore, there is a significant relationship between TQM practices and TQM tools and techniques in SMEs. The study is important for SMEs to gain insight on the effect of TQM practices towards TQM tools and techniques in organizational performance and identify the most important tools and techniques for their companies in future implementation.

Highlights

Small and medium enterprises (SMEs) are playing important role in developing a country [1]
Cronbach's alpha is a measure of internal consistency, which able to determine how closely related a set of items are as a group
Bottom five total quality management (TQM) tools and techniques which less practiced by SMES are design for manufacturability (DFM), matrix data analysis, mass customization, relation diagram and matrix diagram

Summary

Introduction

Small and medium enterprises (SMEs) are playing important role in developing a country [1]. TQM tools and techniques defined by the Deming Prize Committee of the Union of Japanese Scientists and Engineers [6] as: “a set of systematic activities carried out by the entire organization to effectively and efficiently achieve the organization’s objectives so as to provide products and services with a level of quality that satisfies customers at the appropriate time and price.

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