Many highways have been built on the eastern coast of China in the past decades. Recently, some engineering problems have emerged after long-term operation. Due to the different properties between the underlying soil and bridge pile foundations, the problem of bumping at the bridge head is inevitable. To study the potential causes and provide insight for future improvement, the settlement of typical highways in the Hangzhou Bay area, which had been open to traffic for more than 10 years, was investigated. After an analytical calculation with the verification of the numerical method and field data, it was indicated that long-term deformation was mainly caused by the poor properties of the lower of the two layers that make up the underlying soil. The trend of the variation of the lower layer keeps increasing at a slow rate during the construction period, resulting in sustained and rapid changes during the following years. Different kinds of ground improvement such as lightweight materials and soil–cement columns generated by deep mixing or jet grouting methods are discussed. The improvement of the lower layer will be more effective. With the analytical method, it is convenient and efficient to calculate and analyse the settlement at different periods, which is significant for design.