Satisfaction Theory Research Articles

Legal Protection of Depositors' Funds in The Event of Bank Liquidation

In general, a bank is a financial intermediary institution generally established with the authority to accept money deposits, lend money, and issue promissory notes or what is known as banknotes, banks in carrying out one of their functions are collecting funds from the public in other words, storing funds in the bank gets the benefit of interest for customers, in this case not all the benefits promised by the bank can be realized the higher the interest it seems that we as customer consumers feel benefited, but in reality there are banks that provide high interest after that the health of their banks decreases so that it has an impact on customer consumers on their savings at the bank. The formulation of the problems raised in this study are 1). What are the consequences or legal consequences for banks in the placement of funds that are not in accordance with the LPS policy in the event that the bank is not healthy? 2). How is the legal protection of depositors in the event that the bank is liquidated by LPS? This research uses normative legal research methods, namely research by collecting and analyzing secondary data using secondary data sources only, namely books related to the problem, relevant laws and regulations, relevant court decisions, legal theories and relevant scholars' doctrine experts, and case studies related to legal issues, the theory used to analyze the theory of satisfaction, the theory of legal certainty and the theory of legal protection. The conclusion of this research is to provide protection to customers if they save funds in banks that are determined to be unhealthy by the Deposit Insurance Corporation so that customers feel safe if they want to save their funds in the banking world.

Involving HRM Indicators on Firm Financial Performance: Correlation Study Between Social Factors, Work Environment, and Job Satisfaction

The purpose of this paper is to explore the relationship between factors such as job satisfaction, social factors, and work environment, and their impact on an organization's financial performance. This paper is based on a review of existing literature on the relationship between employee happiness and satisfaction and financial performance. Various theories, such as Expectancy Theory, Locke and Latham's Job Satisfaction Theory, and Fredrick Herzberg's Job Satisfaction Theory, are used to support our findings and analyze based quantitative with SMART-PLS to answer the hypothesis. The study results show that Job satisfaction has a positive impact on financial performance. Increased job satisfaction can reduce employee turnover, increase productivity, and reduce recruitment and training costs. Social factors, such as a positive organizational culture, effective communication, social support, and team diversity, also affect financial performance by creating a more dedicated and motivated workforce. Social factors also have a positive and significant effect on job satisfaction. Positive relationships with coworkers and superiors, good communication, and social support contribute to higher job satisfaction. A good work environment, including a comfortable physical environment, a positive work atmosphere, healthy employee relations, supportive company policies, and a positive work culture, contributes to employee motivation and company performance. This paper highlights the importance of factors related to employee happiness and satisfaction in achieving better financial performance. It provides managers with insights on how to improve employee satisfaction, build a positive organizational culture, improve communication, and create a supportive work environment. The findings also contribute to the existing organizational and management theories by emphasizing the significance of psychological and social factors in predicting financial performance.

How Immigrant Shopkeepers in Johannesburg Townships Succeed: A Customer's Eye View

In the face of struggling native-owned informal grocery businesses, immigrant-owned shops in Johannesburg townships have demonstrated remarkable success. While research on this topic has been primarily informed by shopkeeper data, this article explores the phenomenon from the viewpoint of customers. Given that customers play a significant role in facilitating the success of businesses, the dearth of a customer perspective of the success of immigrant shopkeepers presents a gap in knowledge. This study addresses this gap by investigating the interaction between shopkeepers and customers from the perspective of customers. Drawing on the theories of customer value and customer satisfaction, the author proposes that customers prefer to patronize immigrant shopkeepers due to the considerable value they provide. The study was conducted in the Johannesburg township of Alexandra and involved the collection of cross-sectional quantitative data from 400 households. The findings indicate that customers patronize immigrant-owned businesses due to the superior value they receive, thereby enabling their success. This research highlights the importance of providing value to attract customers and contributes to the literature on the role of customers in informal business performance. Furthermore, the study sheds light on the contribution of customer reciprocation of shopkeeper value and has important implications for policymakers, business owners, and scholars alike. It underscores the need for a more nuanced understanding of the dynamics underlying the success of immigrant entrepreneurs in South Africa's informal retail sector.

Professional Self-determination of Adolescents (on the Example of the Primary Branch of the Russian Movement of Children and Youth)

The article substantiates the significance of the activities of the adviser to the director for education and interaction with children’s public associations for the professional self-determination of adolescents. The socialization of adolescents is an important process in the development of a personality and consists of many aspects, such as socio-economic, political, cultural, professional, etc. Within the framework of this topic, the main aspect of the socialization of adolescents will be social and professional self-determination through the activities of a public organization of children and youth. In our opinion, this is one of the effective means that can help adolescents not only make a more informed choice that comes through understanding their capabilities and goals. The article determines with the help of what methods and forms the successful professional self-determination of adolescents in the public organization of children and youth will be carried out. The purpose of the article is a theoretical substantiation and experimental confirmation of the methods and forms of professional self-determination of adolescents on the example of the primary department of the Russian Movement of Children and Youth. The theoretical and methodological basis of the study was: the ideas about the relationship between the individual and the social L. S. Vygotsky, A. N. Leontiev, S. L. Rubinshtein; approaches to the socialization of teachers, psychologists, sociologists A. G. Asmolov, A. V. Petrovsky, A. V. Mudrik, Yu. B. Boltunov, A. I. Shcherbakov, S. G. Gellerstein, the concept of individuality A. Anastasi and L. Tyler; the theory of job satisfaction by Herzberg, the concept of “individual style of activity” by E. A. Klimov, the theory of professional suitability by K. M. Gurevich. In conclusion, the implemented measures for the preliminary selection of children according to their personality type and preferred professional activities in the directions of the primary department of the RDDM, as well as the systematization of career guidance work, are shown.

A Longitudinal Survey of Job Satisfaction among Pharmaceutical Executives: An Unconditional Latent Growth Curve Study

Cross-sectional studies have been done to explore job satisfaction (JS) among pharmaceutical executives. However, limited evidence of increment or decrement in JS is provided in cross-sectional studies. Latent growth curve models provide a computational framework for evaluating changes in perception and behavior using longitudinal data. Drawing from Locke’s theory of satisfaction, the study explored change in the perception of JS among pharmaceutical executives. To the best of the authors’ knowledge, this is the first study to use a longitudinal design to explore the trajectory of change in JS among pharmaceutical marketing executives using unconditional latent growth curve analysis. Data were collected using an online survey questionnaire from a cohort sample of 1,023 pharmaceutical executives over 3 unequal time waves- T1 (406, June 2021) during COVID-19; and post-COVID periods-T2 (401, July 2022); and T3 (216, March 2023) using random sampling. Covariance-based structural equation modeling in EQS 6.4 was used for analysis. The model showed an acceptable fit. The mean score of JS was significant and positive (Intercept factor; M=2.265, p<0.01). The positive linear growth trend in JS was obtained (growth factor increment=4.594, p<0.01) at each time point. Initial satisfaction states of individual executives were not necessarily linked to changes in mean values over time. The study observed that JS has been on a positive growth trajectory since the COVID-19 pandemic. The study indicates improvement in working conditions by employers since the pandemic and/or coping strategies by employees. This study gives a simple guide to performing latent growth analysis in behavioral research. Keywords: Covid-19, Job satisfaction, Latent growth curve, Locke’s theory of satisfaction, Longitudinal study, Pharmaceutical marketing, Structural equation modeling.

Development and Testing of Evaluation Scale of Curriculum Ideological and Political Teaching Satisfaction

Based on the theory of satisfaction, this study constructs the evaluation scale of curriculum ideological and political teaching satisfaction, which includes 7 potential variables, including teaching intensity, teachers' ideological and political accomplishment, teaching content, teaching methods, teaching skills, perceived usefulness and students' satisfaction. In addition, based on relevant ideological and political education theories, psychological theories and mature teaching satisfaction scale, measurement items are prepared for 7 potential variables, and five Likert tables are designed to make questionnaires and collect data. Finally, reliability and rationality of the scale are tested by reliability and validity method. It builds the necessary research foundation for the research of the satisfaction of ideological and political teaching in subsequent courses.

Study of spirituality and well-being over-the-top services through the lens of stimulus-organism-response framework: a moderated-mediation analysis

PurposeThe purpose of this study was to empirically investigate the role of e-service quality factors in predicting e-satisfaction. The study context was spirituality and well-being over-the-top services. The e-service quality factors consisted of perceived functional completeness, perceived performance, perceived quality of interface and interaction, perceived quality of content and information and perceived quality of customer support. The study goal was to ascertain over-the-top services customers’ behavioral intention toward upgrading to premium subscription and the spread of electronic word of mouth.Design/methodology/approachThis study was based upon the integrated stimulus-organism-response framework where e-service quality represented the stimulus, e-satisfaction the organism, behavioral intention and electronic word of mouth as the response. The study used a moderated-mediation approach with e-satisfaction as the mediator and the price value of a premium subscription as the moderator. To empirically test the model, the authors collected data from 312 spirituality and well-being over-the-top services users in India. Partial least squares-structured equation modeling was used to analyze the collected data.FindingsThe findings of the study supported the association between e-service quality factors and e-satisfaction while using spirituality and well-being over-the-top service. The results furthermore indicated that satisfied spirituality and well-being over-the-top customers were willing to upgrade to the premium subscription and spread favorable electronic word of mouth. The moderated-mediation study results revealed that the price value of premium subscriptions moderated the relationship between e-service quality and e-satisfaction but did not moderate the relationship between e-satisfaction and behavioral intention, and e-satisfaction and electronic word of mouth.Research limitations/implicationsThis study offered a comprehensive stimulus-organism-response theoretical model by using the five e-service quality measurement factors as “stimuli” for motivating the internal state of spirituality and well-being over-the-top subscribers. This was toward sustained usage in over-the-top services subsequent to the end of the freemium period. Furthermore, in this study, both e-service quality theory and user satisfaction theory were integrated into the stimulus-organism-response model. This helped to better comprehend the impact of e-service quality factors in driving e-satisfaction among spirituality and well-being over-the-top service users.Practical implicationsThis study revealed the significance of differentiating premium over-the-top subscriptions based on price value. To ensure a high level of e-satisfaction from a premium subscription, a greater emphasis on the e-service quality dimensions was required. This study provided insights to managers regarding the role of favorable electronic word of mouth in fostering effective customer acquisition.Originality/valueThis was one of the first studies which concurrently integrated perceived value of the premium subscription and e-satisfaction with customers’ behavioral intention and electronic word of mouth through the theoretical lens of stimulus-organism-response.

Levels of Marital Satisfaction of Protestant Clergy and Their Spouses in Dagoretti South Sub-County Nairobi, Kenya

Purpose: The aim of the study was to determine the levels of marital satisfaction among protestant clergy in Dagoretti South Sub-County
 Methodology: This study employed an explanatory sequential mixed method design. The study used a sample size of 273 protestant clergy and their spouses, chosen using a simple random sampling technique for quantitative, and 12 participants who were purposefully selected for qualitative, low and high performance on levels of marital satisfaction. The ENRICH Marital Satisfaction Scale (EMSS) and the Scales of Perceived Social Support were used to collect quantitative data, with the former having a reliability coefficient of 0.834 and the latter of 0.954, respectively. The researcher used both standardized questionnaires and an in-depth interview guide questionnaire to obtain data. Descriptive analysis and thematic analysis were used to examine the data. The data was presented in form of tables. SPSS version 23 for the social sciences was for inferential analysis.
 Findings: The results of this study show that most protestant clergy and their spouses have optimistic views and feelings about their relationships. However, marital contentment is a multifaceted and intricate phenomenon. This is due to the fact that stress is present in every marriage and that clergy and their wives face additional stresses from ministry work. According to the results, a moderate level of marital happiness was reported by 47.6% of the protestant clergy and their spouses in Dagoretti South Sub- County, Nairobi County, Kenya.
 Unique Contribution to Theory, Practice and Policy: The study was anchored on the dynamic goal theory of marital satisfaction. The study also recommends that the policymaker’s plan and strategize to engage counselling psychologists with the intent to deal with specific issues that married couples present. It is high time for the government to stop being reactive to issues pertaining marital and family and engage the mental health professionals on the best prevention intervention for marriage and family in general.

The Analysis of Key Success Factors Affecting the Satisfaction of Agricultural Organizational Information Systems

This article takes the WeChat public account of agriculture and rural areas in J Province as the research object to explore the influencing factors of satisfaction of organizational information system (IS) in agricultural sector. Firstly, new media is taken as the background, and the characteristics and communication factors of agricultural informatization are analyzed. Secondly, a user satisfaction questionnaire of the WeChat public account of agriculture and rural areas of J Province is designed based on the satisfaction theory and the success model of IS. Finally, the influencing factors of users' satisfaction with agricultural and rural WeChat public accounts are studied through questionnaire survey. The results show that the correlation coefficients among perceived value (PV), information quality (IQ), perceived usefulness (PU), and platform satisfaction are all positive, and p £ 0.01.

Acceptance of Xiaohongshu APP of Overseas Chinese Users

In the age of the Internet, the development of new media has broadened the channels for civilizational exchange. Overseas Chinese play an important role in bridging the gap between Chinese and foreign cultures because of their natural affinity with the Chinese people, who share the same roots and ethnicity. Based on the theory of use and satisfaction, the research analysed the content of notes published by ten overseas Xiaohongshu APP accounts from January 1, 2022 to January 1, 2023, and found that the notes were mainly about life topics, which satisfied users’ social, emotional, practical and cognitive needs to varying degrees. The content of the website has been analysed and found to be social, emotional, practical, and cognitive.

A study on the behavior intention of university students participating in winter sports

This study explored the relationship between university students' exercise efficacy and behavioral intention to participate in winter sports. Using a self-efficacy scale, exercise motivation scale, satisfaction with life scale, and the theory of planned behavior questionnaire, the intentions and behaviors of 862 university students were investigated. Based on the Health Action Process Approach (HAPA) model and customer satisfaction theories, a model of the relationship between university students' exercise efficacy and behavioral intention was constructed. The results showed that there was a significantly positive correlation between sports efficacy, motivation, satisfaction, experience perception, and behavioral intention. Sports efficacy had a direct and positive effect on university students' behavioral intention to participate in winter sports (SE = 0.052, Z = 10.673 > 1.96, P = 0.000); The indirect effect of sports efficacy on behavioral intention via motivation and satisfaction was 0.077 (SE = 0.016, Z = 4.813 > 1.96, P = 0.000); the indirect effect of sports efficacy on behavioral intention via experience perception, motivation, and satisfaction was 0.037 (SE = 0.009, Z = 4.111 > 1.96, P = 0.000). Our results not only verify and expand on the HAPA and customer satisfaction theories but also highlight the need for interventions targeting university students' behavioral intention of participating in winter sports from the perspective of improving their sports efficacy, improving the perception of winter sports participation experience, and enhancing their motivation for engaging in exercise and satisfaction with exercise.

A student’s satisfaction model for an executive education blended learning approach, considering aspects for marketing applications

Purpose This study investigates the main factors that lead to students’ satisfaction toward executive education blended learning.Design/methodology/approach Merging five theories (consumer satisfaction theory, self-determination theory, investment model, happy-productive student theory and service quality model), the author used quantitative research to develop a model, explaining executive education satisfaction taught in a blended learning approach. Administrated questionnaires were physically distributed in various business universities that offer education to mid-career executives in Egypt. Two hundred and seventy questionnaires were examined through structural equation modeling path coefficient analysis.Findings Results show that satisfaction with executive education in traditional classroom boundaries are due to three internal factors (personal/psychological): self-regulated learning, perceived future financial rewards and perceived ease of course; and two external factors: quality of instructor and course design. When courses are given online, satisfaction is developed due to two internal factors (personal/psychological): self-regulated learning and perceived future financial reward; and one external factor, course design.Practical implications Marketization signifies students as consumers of universities; student’s satisfaction is increasingly important for educational entities to attract and retain students. Thus, this study develops a coherent student’s satisfaction model to better manage and market executive education, leading to students’ contentment in theory and practice.Originality/value Student’s satisfaction has multiple facets that are stochastic as education evolves and develops. The contribution stems from the incorporation of various theories to explain student’s satisfaction of executive education taught in a blended approach: traditional classroom boundaries and digital platforms that offer access to online education. The research extracts significant set of reasons, showing executive education satisfaction is not entirely similar to other education programs; and satisfaction toward blended learning in executive education is not entirely similar to education offered solely online or physically.

Does the New Normal Violation of Social Norms? The Role of the Health Belief and Service Quality During the Covid-19 Pandemic

Objectives – The primary goal of this study is to investigate the new social practices in the context of service as regards the violation of the ethical norms during the Covid-19 pandemic. It also aims to educate the public on behavioral changes during the epidemic by utilizing the Health Belief Model (HBM), particularly in banking activities. Methodology– This study was carried out among banking customers in one of East Java’s major cities. A total of 257 questionnaires were distributed to the respondents and a 23-statement instrument was created for the design. The data were collected electronically and then analyzed with AMOS 22.0 using an internet-based computer, assisted with a web interviewing system. Findings –The results showed that: firstly, health beliefs had a significant impact on unusual social norms. This is because most consumers recognized the new normal in the context of service during the epidemic and did not regard it as a breach of societal standards. Secondly, the unusual social norms influenced both the skills of the employees and the morality of customers’ experience. Finally, intimacy and human nature also had an impact on the client’s satisfaction. Conclusion – During the unprecedented Covid-19 outbreak, this study merges the Health Belief Model with the theory of service quality and satisfaction to serve as a new guide for institutions, especially banks.

Studying Customers' Satisfaction with Service Quality of Life Insurance in Vietnam

Purpose: Studying key factors affecting customer satisfaction based on the service quality of life insurance in Vietnam, and on that basis, the author proposed policy implications that contribute to improving customer satisfaction with the service quality of life insurance. Theoretical framework: Service quality is a factor that significantly affects customer satisfaction. If service providers provide customers with quality products that satisfy their needs, the business has initially made customers satisfied. Design/methodology/approach: Group interview method implemented in qualitative research. The study was conducted to collect the opinions of 07 managers working at life insurance companies in Vietnam. The quantitative research method used the formal study (n = 500 customers): Preliminary research sample was performed by preliminary analysis through Cronbach's alpha coefficient and EFA discovery factor to evaluate the convergent and discriminant value of the scale. This study used the structural equation model analysis (SEM) with SPSS 20.0 software and Amos. Findings: The article showed that research results bring practical value in improving customer satisfaction in Vietnam. Company leaders recognize the importance of enhancing customer satisfaction. Research, Practical & Social implications: The study has synthesized the theory of service quality and customer satisfaction. In addition, the study has systematized the relationship between the factors measuring the service quality of life insurance and customer satisfaction. Originality/value: The paper's originality and value help managers calibrate and evaluate the scale and develop it into a set of observed variables measuring the service quality of life insurance and customer satisfaction in a transition market like Vietnam. The topic contributes to a new study on customer satisfaction in life insurance services, a document for other research in the life insurance field in Vietnam.

Herwaardering van Grotius’ De satisfactione

Grotius refuted Socinus’ attack on the Reformed theory of satisfaction in his De satisfaction, which contains a translation of the doctrine of satisfaction into a legal framework, but it was not understood by everyone. On its surface and within the broader context of De satisfactione, Grotius’ statements about punishment demanded by the common good and the relaxatio of the law, have been misinterpreted to say that Grotius deviated from the orthodox theory of satisfaction. A close analysis of De satisfactione, however, shows that Grotius is closely aligned with Reformed doctrine of satisfaction. As an Arminian Grotius only deviates from the later formulated Canons of Dort about the extent of the atonement.

Rethinking Intercultural Communication in the Self-Media Environment—Based on “Chris the Foreigner”

This paper analyses the phenomenal communication of the popularity of the TikTok blogger “Chris the Foreigner”, combining the theory of use and satisfaction to obtain the underlying logic of its popularity and the effect of cross-cultural communication on the audience, so as to propose feasible opinions on the communication of cross-cultural communication in China.

Interpersonal Communication of Mc Donald's Employees In Improving Customer Satisfaction a t Mc Donald's Karang Satria

Along with the development of fast food business time is also growing and increasing which makes the fast food business competition in Indonesia is becoming increasingly stringent. With this intense competition makes a fast food business continues to offer its products with a variety of innovations, especially in communicating with customers.improve communication skills, provide the best service as well, and meet all the needs required by its customers. It becomes interesting to examine, whether customer satisfaction can be improved by an interpersonal communication conducted by a fast food employee to its customers. This study aims to determine the Interpersonal communication of Mc Donald's employees in improving customer satisfaction at Mc Donald's Karang Satria. This study uses interpersonal communication theory from Devito with dimensions of openness, empathy, support, positivity, similarity and also uses customer satisfaction theory from Indrasari with dimensions of Product Quality, Service Quality, emotional, price and cost. This study uses qualitative research methods with interview data collection techniques, observation, and documentation. The results of this study show that interpersonal communication of mc Donald's employees in improving customer satisfaction has been running well in all dimensions, but there are three dimensions that are still not done well, namely related to positivity, service quality and product quality. The conclusion of the study showed that interpersonal communication plays an important role in improving customer satisfaction.

The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China

China's flower industry is developing rapidly, and the size of the retail market is increasing year by year. Studying the factors influencing residents' flower purchasing behavior and understanding their flower needs can help promote the sustainable development of the flower industry. Based on customer satisfaction theory, this paper uses 838 consumer research questionnaires from 15 districts in Shanghai to analyze the influence of customer satisfaction on residents' flower purchasing behavior by conducting a binary logit model and to investigate the moderating effect of flower purchasing purpose on the influence of satisfaction. The results show that price satisfaction and satisfaction with promotional methods have a significant negative effect on flower purchasing behavior, service satisfaction has a significant positive effect on purchasing behavior, and different customer purchase purposes lead to different intensities of the effect of satisfaction on purchasing behavior. According to the conclusion of the study, three countermeasures are proposed: to popularize the knowledge of flower culture, guide the concept of flower consumption, and promote the transformation of flower consumption to daily consumption; to conduct regular research on consumers by flower merchants to clarify consumers' needs and improve their satisfaction; to clarify consumers' purchase intention, increase the investment in the research and development and cultivation of flower products, and improve the supply level of flowers.

Research on the Construction of Evaluation Index System for Satisfaction of College Students with University Services

With the popularization of higher education in China, the quality of higher education is increasingly receiving widespread attention from students, parents, and society. As the main body of universities, college students are the most direct recipients of higher education services, the group most concerned about the quality of higher education, and the most trustworthy evaluators and evaluators of the quality of higher education. The theory of customer satisfaction is the foundation of higher education evaluation. It is of great theoretical value and practical significance to compare and study the theory of customer satisfaction at home and abroad with the evaluation index system of college student satisfaction, and to construct a suitable and realistic evaluation model and index system for college student satisfaction in China. Building a "student centered" evaluation index system for college students' satisfaction with university services based on customer satisfaction theory can provide new methods for higher education evaluation, improve the higher education evaluation system, and promote innovation in the higher education monitoring system.

A quantitative analysis of adolescent appearance anxiety in the pseudo-environment of online media based on uses and gratification theory

With the advancement of economic level and science and technology, electronic products are flooding the lives of teenagers. While many people are willing to show themselves on social media, they can freely experiment with different ways to present themselves on the Internet, which could be thought of as a kind of social laboratory. The objective of this article is to analyze whether self-expression will bring satisfaction or anxiety to people’s lives. This article uses self-presentation(Ideal self, Multiple selves, Consistent self, Online presentation preference) as an independent variable, life satisfaction and appearance anxiety as dependent variables. This paper is based on use and satisfaction theory and investigates self-presentation based on prior beliefs utilizing the method of a questionnaire survey which includes a primary focus on people’s degree of satisfaction or anxiety. The final sample included 419 individuals in Weibo, the percentage of female participants is 70.74%, while the proportion of the male participants is 29.26%. According to the findings, appearance anxiety may be more severe when a person is more willing to exhibit themselves on online social media. Additionally, the teens' life satisfaction increased with their willingness to present themselves on online social media.