Service Technology Research Articles

Visualization analysis of research hotspots in pathogenesis of diabetic nephropathy in China

The aim of this study is to analyze the research hotspots and development trends in the field of pathogenesis of diabetic nephropathy in China from 2013 to 2022. Based on China National Knowledge Infrastructure, Wanfang Data Knowledge Service Platform, China Science and Technology Journal Database, China Biology Medicine disc, Web of Science core collection and PubMed database, the related literatures in the field of pathogenesis of diabetic nephropathy in China from 2013 to 2022, were retrieved to establish the database, and the VOSviewer software was used for bibliometric analysis. A total of 1 664 Chinese and 2 149 English literatures are included in this study. The scientific research results from 2013 to 2022 have shown an overall increasing trend. The research hotspots in the field of pathogenesis of diabetic nephropathy in China are mainly concentrated in Podocytes, Oxidative stress, Inflammation, Renal fibrosis, Urine protein, etc. The frontier hotspots in this field include Biomarkers, Nrf2, Gut microbiota, NLRP3 inflammasome, Apoptosis, MicroRNA, etc. Through visual analysis, the research hotspots and frontier trends of the pathogenesis of diabetic nephropathy in China can be visually presented, and then provide new ideas and directions for the further in-depth research on the pathogenesis of diabetic nephropathy.

Persisting inequalities in the digitalized society: migrant women facing coercive dimensions of everyday digitalization

ABSTRACT Understanding the ubiquitous digitalization of everyday life and associated inequalities presupposes rich conceptualizations of the associated social dynamics. Accordingly, we investigate digital service domestication as a social dimension of people’s lives, building on concepts that center users’ everyday lives and agency. We adopt the perspective of people who find the use of digital services difficult and examine the hurdles they face when attempting access. Our data consists of semi-structured interviews with migrant women (N = 22) living in Finland, where most essential services are digitalized. The study highlights the societal boundedness of the participants’ agency, which we maintain is a key dynamic of inequality. We classify digital services in four categories, interactive communication services; information, media, and entertainment services; private customer services, and public health and social welfare services. The first two are voluntary digital services that did not create insurmountable barriers for the participants, but enabled them to conduct action they valued. By contrast, essential private and public services require mastering more complicated service technologies, a foreign language, and complex contents. Our results highlight how diversity-blind essential digital services produce and reinforce inequalities. Our analysis emphasizes the need for researchers to consider the coercive dimensions of digitalization.

Eco-design Design Strategy: Case Study Biomimicry Approach in Design Product Materials

Ecodesign is an approach to design of a product with special consideration for the environmental impacts of the product during its whole lifecycle. This paper describes barriers and success factor to implement eco-design in functional textile design. The designing phase is critical for the integration of environment issue. Ecodesign is an early stage of a design. Through an intelligent utilization of the available resources, Ecodesign aims at a product and process design that ensures maximum benefit for all actors involved as well as consumer satisfaction, while causing only minimum environmental impacts.
 In this survey, Biomimicry will be presented. It's the kind of inspiration is to create new and useful products for everyday life. This inspiration is always at the service of innovation and technology. That is why we consider the bio-mimicry, as a synergy between innovation, aesthetics and technology. We try in this paper to solve the toughest challenges in sustainability and train designer practicing biomimicry".
 The analysis of all examples of biomimetic fixtures shows that all of these products are a synergy once between innovation and functionality, once between ecology and technology, and again between the different notions.
 Man was inspired, always, from nature to meet their needs. Nature was a primary source in a significant number of creations. This has led to biomimetic products that differ in the raw material, the way of manufacturing, techniques, ornamentation that show the synergy between nature on one hand, and on the other innovation, aesthetic and technology. Therefore, we could develop the concept of sustainable development while trying to meet the challenges of this approach.
 In this paper, the main area of biomimicry in design will be presented and examples will be discussed.

The driver of purchase intentions in omnichannel retail: Perceived value examination

The research aims to develop a theoretical model of consumption value associated with adopting omnichannel service technology, with the empirical context of the household appliance retail sector consisting of functional value, epistemic value, social value, and emotional value influencing purchase intention. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used to test and analyze the data. The sample consists of 384 responses that can be used from individuals who purchased household appliances in the Omnichannel. The results showed that functional and social values influenced purchasing household appliances, while emotional and epistemic values did not affect purchase intention. Because of that, Omnichannel retail should focus on creating functional value and social value. Despite this, all channels have to work to guarantee a seamless transition between online and offline channels. This study's findings are helpful for businesses in implementing an omnichannel approach.

An Innovative Future through Robotic Process Automation, a Case Study

Abstract Artificial intelligence and robotic process automation are among the next generation of digital technologies that are transforming the workplace and our daily lives. And digital transformation has become a critical strategy for many businesses and their leadership. In today's fast-paced and ever-changing business environment, the cornerstone of organizational success is innovation. As the business environment is in perpetual modification and development, it requires businesses to be adaptive to both external and internal factors. The instability of the organizational environment increases the necessity and benefits of employee innovation. The authors analyze the extensive literature defining artificial intelligence, focusing on automation and specifically the role robotic process automation has in increasing organizational efficiency, reducing cost, and ensuring quality. In expanding on the scientific literature surrounding robotic process automation, the article analyses a case study of a Romanian tech company whose complex internal technology ecosystem has resulted in a disconnected landscape which required constant multi-system manual intervention in order to ensure process and data cohesion. The authors present the company’s response to the increased consumption of human capital on repetitive tasks that were increasingly subject to errors, in the form of robotic process automation and levels of machine learning and artificial intelligence. In following the progress of the company towards adopting robotic process automation to increase efficiency, speed, accuracy, and security of processes and tasks, the authors identify the benefits of directing human labor towards more meaningful activities and allowing the repetitive tasks to be shifted to robotic labor. The authors followed the progress of a service technology solutions organization that has established an IT intelligent operation ecosystem, with new strategies across various key departments such as finance, human resources, and Internal Audit, followed by their leadership perspective and thinking for the company's next steps in this case study.

INNOVATIVE MARKETING IN MARKETING MANAGEMENT SYSTEM OF ENTERPRISES: REASONS AND KEY VECTORS OF DEVELOPMENT

The article considers the issues of terminology, essence and meaning of the concept of “innovative marketing” from the historical and practical points of view, characterizes the main vectors of development and trends in Ukraine. The purpose of the article is to clarify the content and identify the characteristic features of innovative marketing in the marketing management system of enterprises at the current stage, structuring the elements of innovative marketing of the enterprise. Innovative marketing is considered in the article as a component of marketing management which involves the analysis of market changes and demand for goods and services, the study of directions for effective changes (optimization), introduction to the market and sale of products on this basis. At the same time, marketing management, including strategic planning must necessarily include the development of new goods (services) and the strategy of optimizing the product portfolio depending on market changes (based on the analysis of tendencies and trends). The article proves that Innovative marketing covers all areas of marketing activity in aggregate, marketing mixes that are relevant in current conditions and include modern innovative means and tools, including digital marketing. As for “marketing innovations”, they are defined as the introduction of new marketing practices involving significant changes in the design, distribution, promotion or pricing of a product or service. Thus, innovative marketing and marketing innovation are correlated as a whole and a part. The relevance of using innovative marketing in various types of business activity is constantly growing, especially in high-tech industries and the service sector. Innovative marketing includes such key elements as the creation and promotion of an innovative product, innovative service, and innovative technologies. In turn, marketing innovations include place, product, price, promotion and their mix. The proposed classification of marketing innovations covers possible options for the application of innovations by elements of the marketing complex and auxiliary marketing activities, including: the use of the latest marketing research methods based on digital marketing tools; choosing one of the modern marketing concepts with an emphasis on advantages in ecology, social responsibility or building sustainable relationships; choosing a marketing strategy to cover the market and expand the target audience; product positioning and repositioning; changes in the assortment policy of an innovative nature; improvement of sales policy; modification (optimization for the enterprise) of the product life cycle; optimization of pricing policy with the use of innovative approaches in pricing; application of innovative methods of product promotion based on digitization. Conclusions are drawn on the main parameters of the effective use of innovative marketing.

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

ABSTRACT Recent research has shown that the trade-off between customer satisfaction and productivity can be mitigated through three strategic pathways: the (1) operations management (OM) approach, (2) focused service factory, and (3) dual culture strategy, which allow firms to achieve cost-effective service excellence (CESE). We advance that these strategies are also excellent enablers for the development, implementation, and use of digital service technologies, service robots, and artificial intelligence (AI). First, the OM approach reduces process variations in service delivery, creating opportunities for leveraging technology to automate processes. Second, the focused service factory strategy enables high volumes of largely identical service transactions with minimized customer-induced variability, easing service automation. Third, the dual culture strategy ensures that digital automation is firmly customer-centric and achieves service excellence. We advance a set of propositions and research questions aimed at stimulating research at the intersection of the two streams of literature on digital service technologies and CESE.

Application of image super-resolution recognition and artificial intelligence system in repairing students' psychological education problems

With the continuous development of society, people's life pressure is constantly increasing, and the mental health problems of college students are becoming increasingly prominent, bringing many challenges to their education and management. Universities should not only cultivate students' theoretical and professional knowledge and practical skills, but also attach importance to their mental health and effectively implement psychological education. Therefore, it is very necessary to develop and design a simple and effective student psychological evaluation system. As a new form of ideological and political transformation in universities in the era of big data, online ideological and political work has potential development space. It is necessary to carry out mental health education in universities, fully utilize online education forms, and improve ability of universities to repair mental health problems. Based on this, this system designs and implements software for typical image resolution based recognition and artificial intelligence. The use of B/S architecture in the development and use of. net technology and web server technology will enable more students to connect and use different terminals. In addition, an algorithm for image super-resolution recognition was proposed, which uses clustering convolution to improve residual blocks, improves modeling ability by extracting features on a larger scale, reduces the number of parameters to improve model calculation efficiency, and enables mental health educators and managers to work better. This article combines image super-resolution recognition technology with artificial intelligence technology to apply it to the process of psychological education in universities, thereby promoting the development of problem repair applications.

Digital Transformation Acceleration Policy in Indonesia (Study on the Implementation of all in One Indramayu Information Technology in Indramayu Regency)

Technology plays an important role in keeping society's activities running as they should. The practice of using information technology for the community is directed at increasing the reliability of community service technology, the effectiveness and efficiency of receiving services by the community. This study uses descriptive qualitative, where in data collection using secondary data in the form of documentation at the research location. The data analysis technique is a descriptive analysis technique, in which the analysis is carried out to be able to explain the Application of All In One Information Technology in Improving Public Services in Indramayu Regency. The results of the research show that the application of All In One Information Technology in Indramayu Regency. There are several inhibiting factors both in socialization and application implementation including internal and external factors, internal factors.

AI-based quantum-safe cybersecurity automation and orchestration for edge intelligence in future networks

The AIQUSEC (AI-based quantum secure cyber security automation and orchestration in the edge intelligence of future networks) brings measurable advances to the cyber security of access and edge networks and their services, as well as Operational Service Technologies (OT). The research aims for significant cybersecurity scalability, efficiency, and effectiveness of operations through improved and enhanced device and sensor securities, security assurance, quantum security, and Artificial Intelligence (AI) based automation solutions. The new application scenarios of near future, the multiple stakeholders within each scenario, and the higher data volumes raise the need for novel cybersecurity solutions. Recently, OT cybersecurity threat landscape has become wider, due to the increase digitalization of services, the increase in virtualization and slicing of networks, as well as the increase in advanced cyber-attacks. Because of recent advances in computing power, AI in cybersecurity analyzing and validations is now becoming a reality. A significant part of currently used encryption technologies which secures communications and infrastructures might become instantly penetrable when quantum computing becomes available. Enabling quantum-safety migration development is a clear goal to the project. The research develops a state-of-the-art information security verification and validation environment that supports the integration of cyber security systems as a reference model, focusing on architectural choices and network connection from different vertical use cases. With the help of the platform and the reference model, common cybersecurity capabilities and requirements can be built, tested, and validated, as well as their fulfillment. In addition to the environment mentioned above, the results of the research are demonstrated and utilized in critical communication systems, water utilities, industrial environments, in physical access solutions and remote work. The developed platform can also be used for auditing devices, systems, and software’s in the future. The research integrates new quantum-safe artificial intelligence-based, hardware-hardened, and scalable cybersecurity solutions that have been validated in a standardized way. In this research, we also deal with the requirements of the EU sustainable growth program - issues related to the green transition.

Pengaruh Self-Service Technology Terhadap Kepuasan Nasabah Bank BCA KCP Depok Asri

The rapid advancement of technology and information requires banks to further develop the quality of services in Digital Banking in their operational activities. The development of technology and information in the world makes the banking business very competitive, which has an impact on global economic growth. Therefore, the banking industry utilizes Digital banking which consists of Internet Banking and SMS Banking. both facilities include Self Service Technology (SST) services.
 The purpose of this study is to determine whether the Self Service Technology (SST) facility consisting of Internet Banking and SMS Banking affects customer satisfaction. This research uses quantitative research. The data analysis method uses multiple linear regression analysis methods, t-test, f test and coefficient of determination (r2) analysis as well as spss 16.0 application assistance.
 Based on the results of the study, it shows that the Internet Banking variable with a calculated value of 2,642 is greater than the t-table value of 1.984 and the significance value of 0.010 is smaller than 0.05. then Ho was rejected and Ha was accepted. This means that SMS Banking has a positive and significant effect on Customer Satisfaction. Internet Banking variable with a calculated value of 5,010 is greater than the t-table value of 1,984 and its significance value of 0.000 is less than 0.05. This means that SMS Banking has a positive and significant effect on Customer Satisfaction. Furthermore, the results of the f-test showed an f-count value of 5,010 greater than the f-table of 1.984 and a significant value of 0.000 smaller than 0.05. So it can be concluded that the influence of Internet Banking and SMS Banking has a joint effect on Customer Satisfaction of Bank BCA KCP Depok Asri.
 
 Keywords: Self Service Technology, Internet Banking, SMS Banking and Customer Satisfaction.

Evolution of the Concept of Interoperability of Open Information Systems

The article compares the definitions of interoperability presented in international standards and documents. The transformation of this concept is shown and justified, starting with a technical definition and ending with a complex concept, which is an integral element of digital transformation processes. The main processes (business management, consumer management, communication channel management and service-oriented technology management) necessary for the implementation of the New European Interoperability Strategy are presented. The principles and levels (political, legislative, organizational, semantic and technical) of interoperability are presented. The experience of the United States of America, the countries of Europe and the Russian Federation on the regulatory consolidation of the interoperability of open information systems and the practice of its use in some areas of activity are analyzed. A model of interoperability is presented in accordance with the standards of the Russian Federation, including technical, semantic and organizational levels. On the basis of the analysis carried out, a more complete normative consolidation of this concept in the Republic of Belarus is proposed.

THE CONCEPT MODEL FOR DELIZIA SELF SERVICE APPLICATION

Delizia Bakery & Cake is a company engaged in the bakery and cake food business. This observation is based on my internship experience at Delizia Bakery & Cake for approximately one year which was carried out on February 1, 2022 to February 13, 2023. In increasing digitization in business processes, providing innovation in digitizing service systems is something that needs to be considered, based on my experience as an intern at the Delizia Bakery & Cake company, I saw where sales of tart orders were usually done manually. By looking at the opportunities of other companies that have implemented digitalization in their business processes, for example McDonald’s, which implements their self service technology in ordering food, I found the idea of an alternative means of selling tarts by making a Self Service Techonlogy tart ordering system. The concept of self service technology is that customers can perform services that have been provided independently and automatically without involving store employees and services provided personally, besides that self service technology is also a new experience and adds to customer interest. and from the results of my research related to the concept of self service technology proposed by me to be used by Delizia Bakery & Cake conceptually approved by stakeholders.

The Influence of Innovativeness on Revisit Intention: The Mediating Role of Word-of-Mouth in Augmented Reality for Tourism in Thailand

Purpose: This study aims to identify the motivational factors that encourage travelers to adopt augmented reality (AR) applications when exploring tourism destinations and to investigate the mediating effects of personal word-of-mouth (WOM) on the relationships between innovativeness and revisit intention outcomes among travelers. Theoretical framework: This study developed a conceptual framework that determines travelers’ inclination to use AR applications at tourism destinations, based on three primary variables: Innovativeness, Word-of-Mouth and Revisit Intention. Design/methodology/approach: A sample size of 430 was collected through an online self-administered survey. The proposed model was subjected to analysis using the structural equation modeling to examine the mediator effect of Word-of-Mouth. Findings: The results of the study indicate that service innovation and technology innovation have a significant and direct impact on travelers' WOM communication regarding their intention to revisit tourist destinations that offer AR applications. The revisit intention towards AR-based tourism applications is indirectly influenced by service innovation as mediated by WOM. Research, Practical & Social implications: This current study enhances comprehension of the determinants that drive tourists to utilize AR applications at tourism destinations by integrating established theoretical frameworks and adapting them to the specific context of tourism. Originality/value: As prior studies focused on the post-experience aspects of AR adoption, the motivations of travelers to reconsider their intention to use ART in Thailand remained unclear. Insufficient comprehension of tourists' inclination to revisit and utilize AR in Thailand’s tourism destinations may result in the failure of these destinations to attract new or returning visitors, ultimately leading to a decline in revenue.

Antecedents of the Digitization of Small and Medium Enterprises: Case in Sumedang Indonesia

This study aims to analyse digital readiness of SMEs (Small and Medium Enterprises), especially in Sumedang district, as well as what factors must be optimized for SMEs to be able to adopt the development of digitalization. Quantitative and qualitative methods were used simultaneously in this research. Questionnaires were distributed offline and online through exhibitions, communities, community service activities, and social media. However, the data has been collected and valid is 182 data. As for calculating the level of digitization, it was adapted from the calculations carried out by previous researchThe results of data processing show that level of digital readiness of SMEs in Sumedang is still low, it’s at level 1 (Digital outsider). The results showed that from 5 variables: people, strategy, process, integration, and technology, the majority of SMEs in Sumedang were more prepared in terms of process and integration. The findings of this study indicate various parties who support development of SMEs towards digitalization must pay attention to readiness of SMEs and optimize assistance and/or training on aspects that hinder the adoption of digitalization such as lack of knowledge about service providers and technology, increase collaborating, etc.

The Influence of Self Service Technology on Passenger Satisfaction at General Ahmad Yani International Airport Semarang

PT. Angkasa Pura I as the manager of Semarang General Ahmad Yani International Airport always strives to improve its services which is manifested by self-service. Self service technology is used to serve passenger check-in independently so it is very easy to use and saves time. The conveniences provided by implementing self-check-in are certainly very influential on passenger satisfaction. This study used a quantitative method by distributing questionnaires. The questionnaire in this study was distributed to all passengers at General Ahmad Yani International Airport in Semarang with a total of 100 respondents. This study used data analysis techniques, namely instrument testing, classical assumption testing, simple regression analysis and hypothesis testing. The results of this study are that there is an effect of self-service technology on passenger satisfaction at Jenderal Ahmad Yani International Airport, Semarang. This is reinforced by the results of the calculation of the coefficient of determination where R is 0.893 with R2 of 79.7%.

Entrepreneurship Marketing Development Model To Improve SMEs Economic Performance In Semarang

The empowerment of SMEs (micro small and enterprises) in the midst of globalization and high competition with ASEAN Economic Community (MEA) is expected to be an opportunity to exploit ASEAN regional policy in order to develop market as market player as its market. SMEs (micro small and enterprises) should be able to face various challenges, such as increasing product and service innovation, human resource and technology development, and expanding marketing. Marketing is a fundamental issue for small entrepreneurs. An important aspect of marketer is examined in the context of entrepreneurial efforts to see how marketing theory fits into the practice of entrepreneurship. But in the globalization era with the development of information technology is the essence, it is necessary development of entrepreneurship marketing that is able to reach all consumer in the world, that is through internet marketing or e-commerce. This research seeks to get a model of entrepreneurship marketing development in an effort to improve the performance of MSMEs (micro small and medium enterprises) in Semarang City. The hypothesis is tested using SEM analysis by estimating PLS parameters to assess the outer model and measurement model as well as assess the inner model. Based on the result, development of effective e-commerce has a positive influence on SMEs performance. But, entrepreneur marketing was rejected even though it has a positive influence on E-Commerce Development. This is because of the lack of understanding of the concepts, strategies, methods and market intelligence of the SMEs in Semarang.

Alaskans’ Thoughts on Improving Healthcare Service

This paper explores how healthcare technologies have transformed care delivery to patients with a particular reference to Alaska. The paper first examines how electronic health records help build communication among stakeholders. Then, it studies how remote healthcare services technologies change the delivery of services. Finally, it scrutinizes how patient experiences are transformed by adopting technological components. Through a survey of residents, Alaskans’ acceptance and suggestions for improving healthcare services are displayed. The findings of the research will be of value to policy makers and healthcare organizations.

Design and Implementation of Vehicle Tracking System with GPS

Abstract: An efficient vehicle tracking system is designed and implemented for tracking the movement of any equipped vehicle from any location at any time. The proposed system made good use of a popular technology that combines a Smartphone application with a microcontroller. This will be easy to make and inexpensive compared to others. The designed in-vehicle device works using Global Positioning System (GPS) and Global system for mobile communication / General Packet Radio Service (GSM/GPRS) technology that is one of the most common ways for vehicle tracking. The device is embedded inside a vehicle whose position is to be determined and tracked in real-time. A microcontroller is used to control the GPS and GSM/GPRS modules. The vehicle tracking system uses the GPS module to get geographic coordinates at regular time intervals. The GSM/GPRS module is used to transmit and update the vehicle location to a database. A Smartphone application is also developed for continuously monitoring the vehicle location. The Google Maps API is used to display the vehicle on the map in the Smartphone application. Thus, users will be able to continuously monitor a moving vehicle on demand using the Smartphone application and determine the estimated distance and time for the vehicle to arrive at a given destination

Social assistance to children from low-income families in the conditions of the Comprehensive Center for Social Services to the Population

The problem of poverty for a modern Russian family with children is one of the most acute social issues of Russia nowadays. The low level of income of a significant part of families causes social tension and provokes crisis processes in the family and society. Practice shows that children in low-income families often face problems that neither they themselves nor their family members, friends, or neighbors can solve. The purpose of the research is to study the features of the implementation of the technology of social service for children in low-income families in the conditions of the Comprehensive Center for Social Services to the Population of the Pravoberezhny District of Magnitogorsk.