Quality Management Techniques Research Articles

The effects of HRM approach on quality management techniques and performance

Using data from 250 companies from Brazil and Denmark, this study aims to investigate the effects of commitment- and control-oriented human resource management (HRM) on the relationship between four QM technique groups, namely goal setting (GS), continuous improvement (CI), measurement (MS) and failure prevention and control (FPC) techniques, and performance. Both HRM approaches affect the QM techniques and performance positively. However, the association with control-oriented HRM has a stronger performance effect for three QM techniques groups (CI, MS and FPC) than the association with commitment-oriented HRM. Only for the GS techniques, the effects of control- and commitment-oriented HRM on performance are not statistically significantly different. These results show that HRM practices may contribute to enable QM techniques to have a positive effect on performance. Additionally, the results demonstrate that control-oriented HRM supports the QM techniques better in improving performance than commitment-oriented HRM for most groups of QM techniques studied. These findings suggest an important duality: while previous studies suggest that QM practices thrive in a commitment-oriented HRM environment, this research shows that QM techniques are best supported through control-oriented HRM. Further research, going beyond the two country samples, is needed to explore the implications of this duality.

Method of improve the level of product quality

Abstract Meeting customers’ requirements and achieved the right level of product quality is key action of enterprises. It is being done by controlling the product, using for example non-destructive testing (NDT). But the NDT not indicating what is the root of incompatibility. Additionally, previous research does not include the decision methods, which would be related the identify the causes of the problem as part of improving the product quality. Therefore, the aim is supporting the process of improving the product quality level in the context of precisely identify the incompatibility and the root of their occurrence with including the solve decision problem. In this aim, it was assumed that using after the NDT research in connection way: brainstorming, cause and effect diagram, AHP method (Fuzzy Analytic Hierarchy Process) and the 5Why method, will be allowed on effective identify the root of the problem. The method test was carried out for the porosity on a welded mechanical seal made of steel 410, which was identified by the fluorescence method (FPI) in Podkarpacie enterprise. The analysis has shown the effectiveness of using after NDT the combined methods as part of identifying the incompatibility and precisely identifying the root of its occurrence in context of solving the decision problem. The proposed method can be used to improving the quality of other products, for example from the aviation and automotive industry, as part of meeting customer requirements. Originality is the combined NDT research with quality management techniques and supported the process of improving the quality level of the product by implementing in this sequence the fuzzy multicriteria decision method.

Analysis of the Possibility of Used of the Quality Management Techniques with Non-Destructive Testing

Analysis of the Possibility of Used of the Quality Management Techniques with Non-Destructive Testing

Upravljanje kvalitetom u industrijskim preduzećima - empirijska studija sistema upravljanja kvalitetom u Češkoj

Since monitoring, managing, sustaining and improving the quality are is so important to the competitiveness of the company, it is advisable to use a variety of Quality Management tools (QMTs) and techniques, in addition to comprehensive Quality Management Systems (QMSs). The main aim of this research study is to explore the connection between Quality Management System (QMS) and selected Quality Management tools (QMTs) in industrial companies in the Czech Republic. This study summarizes the results of the online questionnaire survey between April 2017 and July 2017. The final sample consisted of answers from 200 companies. It has been found that 46% of surveyed companies monitor and evaluate quality of their business processes. Furthermore, it has been found that 59% of surveyed companies are ISO 9001 certified. Larger companies tend to monitor and evaluate quality of their business processes and to have ISO 9001 certification. The relationships between the use of Quality Management tools (QMTs), monitoring and quality assessment of business processes (MQABP) and ISO 9001 certification have been found based on the Pearson's Chi-square Test of Independence, the Fisher's Exact Test of Independence and the Column Proportions Z-Test.

Water quality mathematical modelling for drainage water in rural communities

The research's main objective is to study water quality management techniques using different scenarios by applying three mathematical models. The study focuses on the Rosetta Branch-River Nile, which is considered the supreme contaminated Branch of river Nile. The study is composed of three main parts. First: Water quality modeling using WASP 6 was adopted to simulate the water quality status. This model was calibrated and used to simulate different scenarios presenting an alternative solution for the water quality problem in Rosetta Branch. They also optimized water quality indicators using the genetic algorithm to determine the optimum techniques essential to eliminating the Rosetta branch's water quality problem. Second: Mathematical Modeling Using the SOBEK model, measure the environmental effect of wastewater discharges on the water quality of the Rosetta branch, taking into account seasonal variations. Third: statistical analyses to research the association between discharge and concentration of ammonia using simple regression equations. The study is focused on theoretical and applied scientific Methodology. It concluded that increased discharge in the Branch does not significantly affect water quality in the Branch. However, the treatment processes appear to have a large and significant impact on the water quality instead of increasing discharge solution. There is an inverse relationship between the discharge in Rosetta Branch and ammonia concentrations. All relationships have a correlation coefficient of, on average of about 0.7. The paramount water quality challenging in the Branch is cumulative of ammonia and Biological Oxygen Demand (BOD) overhead guidelines. Moreover, improving water quality for point source effluents, particularly at El Rahawy drain, improves the Rosetta branch's water quality.

Failure mode and effect analysis (FMEA) of radiotherapy

Learning outcomes Learning outcomes are as follows: students will discover the importance of process orientation in management; students will determine the root cause of the problem by applying root cause analysis technique; students will identify the failure modes, analyze their effect, score them on a scale and prioritize the corrective action to prevent the failures; students will analyze the processes and propose error-proof system/s; and students will analyze organizational culture and ethical issues. Case overview/synopsis Purpose: This case study is intended as a class-exercise, for students to discover the importance of process-orientation in management, analyze the ethical dilemma in health care and to apply quality management techniques, such as five-why, root cause analysis, failure mode and effect analysis (FMEA) and error-proofing, in the management of the health-care and service industry. Design/methodology/approach: A voluntary reporting of a case of “radiation overdose” in a hospital’s radio therapy treatment unit, which led to an ethical dilemma. Consequently, a study was conducted to establish the causes of the incident and to develop a fail-proof system, to avoid recurrence. Findings: After careful analysis of the process-flow and the root causes, 25 potential failure modes were detected and the team had assigned a risk priority number (RPN) for each potential incident, selected the top ten RPNs and developed an error-proofing system to prevent recurrence. Subsequently, the improvement process was carried out for all the 25 potential incidents and a new control mechanism was implemented. The question of ethical dilemma remained unresolved. Research limitations/implications: Ishikawa diagram, FMEA and Poka-Yoke techniques require a multi-disciplinary team with process knowledge in identifying the possible root causes for errors, potential risks and also the possible error-proofing method/s. Besides, these techniques need frank discussions and agreement among team members on the efforts for the development of action plan, implementation and control of the new processes. Practical implications: Students can take the case data to identify root cause analysis and the RPN (RPN = possibility of detection × probability of occurrence × severity), to redesign the protocols, through systematic identification of the deficiencies of the existing protocols. Further, they can recommend quality improvement projects. Faculty can navigate the case session orientation, emphasizing quality management or ethical practices, depending on the course for which the case is selected. Complexity academic level MBA or PG Diploma in Management – health-care management, hospital administration, operations management, services operations, total quality management (TQM) and ethics. Supplementary materials Teaching Notes are available for educators only. Subject code CSS 9: Operations and Logistics.

Integration of service quality, benchmarking and Ishikawa diagram in service operations

This paper aims to explore the integration of Service Quality (SERVQUAL) and two specific Total Quality Management (TQM) techniques -benchmarking and Ishikawa diagram- to improve quality in the service industry, particularly in the hospitality industry. The survey was administered to respondents at one five-star hotel in Bandung City, Indonesia. Benchmarking was conducted to compare this hotel to two other hotels at similar levels and within geographical proximity. Ishikawa analysis was then performed to analyze potential causes. The results of the study identified eleven negative score attributes (out of twenty-one) from SERVQUAL, which was in line with the benchmarking results. The Ishikawa diagram showed the root causes of these attributes and helped with developing ideas for practical quality improvements in the future. Most studies in the hospitality industry have examined SERVQUAL and TQM separately. Our study contributes uniquely to the existing literature by providing insight into the combination of SERVQUAL and two TQM specific tools to improve quality operations in a hospitality setting.

Groundwater quality.

Groundwater is a vital component of water supply for residential, industrial, and agricultural purposes. However, many groundwater basins are being used unsustainably and groundwater contamination is a growing water quality problem. Although anthropogenic activities and natural processes have been increasing the contamination in this valuable water resource, several remediation techniques have been developed in the last few decades to reduce these contamination levels. This review paper focuses on the recent studies developed on groundwater pollutions, remediation practices, and groundwater quality management. PRACTITIONER POINTS: Groundwater pollution is mainly due to anthropogenic activities and it is considered as a growing water quality problem. Groundwater bioremediation is one of the sustainable long-term solutions that uses the microorganisms to degrade the complex environmental pollutants. Groundwater quality management techniques play a significant role to restore or maintain water quality, which is critical for the sustainable development.

FOOD QUALITY MANAGEMENT BASED ON QUALIMETRIC METHODS

Fusing best international and local quality management and control practices is one of the most effective ways to gain competitive advantage. Among other things, this includes implementing "customer focus" and "factual decision-making", the key principles of Universal Quality Management, through qualimetric models. The authors have identified qualimtric models with the best quality management potential across the food processing industry, at different product life cycle stages. They especially emphasize the potential of applying qualimetric forecast to food quality and safety. The authors have identified the main stages of product quality metrics forecasting to predict and achieve the desirable food quality in the most effective way possible. The proposed methods are a combination of qualifying methods and world’s best quality management tools and techniques. With the example of quality management in curd products at the development stage the authorship points out the indicators defining product quality and safety, ranks value in building product quality, gives a math formula to describe product quality and an algorithm to assess product quality based on a comprehensive quality indicator and deduce recommendations to achieve desirable and predictable product properties. The proposed stages of qualimetric forecasting, based on the integration of qualimetric models in quality management, have been tested on some curd products in production and proven to be practically effective.

In-Depth Analysis and Defect Reduction for Ethiopian Cotton Spinning Industry Based on TQM Approach

Competition is truly global. Higher product quality is required for a company to become more competitive both locally and in international markets. Any textile company basically competes on its reputation for quality, reliability, and capability of processes and costs of quality and delivery. Currently, most of textile industries in Ethiopia are suffering from quality-related problems due to high process variations. These problems include poor performance of manufacturing products in the export market, insufficient qualitative raw material supply, customer dissatisfaction, low productivity, and poor utilization of the resources. These problems led to the manufacturing of low-quality products with a high cost, and because of this, most of the Ethiopian textile companies in the country are not competitive and profitable. The main objective of this study is to examine the existing traditional models of quality and to introduce an improved and emerged quality measuring system based on a methodological approach by using six sigma total quality management tools and analyzed by STATA 14.0 software. The analytical findings show that the application of total quality management (TQM) programs, tools, and techniques has been expanded beyond the traditional quality concepts and has improved the acceptable quality level of the product by 57.96% with a low cost.

Climate change adaptation in aquaculture

AbstractThis study conducts the first systematic literature review of climate change adaptation in aquaculture. We address three specific questions: (i) What is aquaculture adapting to? (ii) How is aquaculture adapting? and (iii) What research gaps need to be addressed? We identify, characterise and examine case studies published between 1990 and 2018 that lie at the intersection of the domains of climate change, adaptation and aquaculture. The main areas of documented climate change impacts relate to extreme events and the general impacts of climate change on the aquaculture sector. Three categories of adaptation to climate change are identified: coping mechanisms at the local level (e.g. water quality management techniques), multilevel adaptive strategies (e.g. changing culture practices) and management approaches (e.g. adaptation planning, community‐based adaptation). We identify four potential areas for future research: research on inland aquaculture adaptation; studies at the household level; whether different groups of aquaculture farmers (e.g. indigenous people) face and adapt differently to climate change; and the use of GIS and remote sensing as cost‐effective tools for developing adaptation strategies and responses. The study brings essential practical and theoretical insights to the aquaculture industry as well as to climate change adaptation research across the globe.

Quality Analysis of the Mechanical Lever and Improvement of Non-Destructive Testing Process

Abstract The analysis of product quality is an indispensable action in developing enterprises. In case of mechanical products, the non-destructive tests (NDT) are effective way to make control. Non-destructive tests allow making assessing product quality without destroying it. Due to the dynamically growing requirements of customers and necessary, the improvement actions for demanding organizations important is to make a complex analysis of quality products. Such an action was proposed to a production and service company located in Podkarpacie region of Poland. The aim was to analyze the quality of the mechanical lever and improvement the process of non-destructive tests, in order to identify the source of nonconformity with using quality management techniques. These activities were to demonstrate that the sequence (NDT and selected quality management techniques) would allow the detection of unconformities on the product surface and also identify the source of this unconformity. In the enterprise, the quality research of the product using fluorescent and magnetic-powder methods was made. After identified the unconformity on the product the additional actions which could point the source of unconformity were not practicing. The proposition of improvement in the NTD was use appropriately selected quality management techniques (Ishikawa diagram and 5Why method) after identified the unconformity. The mechanical lever was tested, which its surface using the magnetic-powder method was analyzed. After identified unconformity (scratch) using the Ishikawa diagram, the potential causes were identified and four main causes were selected (i.e.: uncleaned pattern, impurities during production, poor molding mass, poorly carried out product production method). It has been shown that sequence of NDT, Ishikawa diagram and 5Why method allows to identify the unconformity on product surface and source its creation. This sequence could be practicing to analyze other product in production and services enterprises.

Identifying the source of the problem by using implemented the FAHP method in the selected quality management techniques

Abstract Making a complex analysis of the problem in order to identify the root of its occurrence, is the process burdened with the risk of uncertainty. This risk is in case of the quality analysis, in which the choice and making a decision is not confirmed by reliable information (number). This risk is in case of the quality analysis, in which the choice and making a decision is not confirmed by reliable information (number). But these techniques do not include the risk of uncertainty, so their sequence should be expanded about the appropriate method, to take this into account. It was considered beneficial to demonstrate that this method is the Fuzzy Analytic Hierarchy Process method (FAHP). The aim of the study to implement the FAHP method in the sequence of traditional quality management techniques (Ishikawa diagram and 5Why method) and proposition new, not practiced yet the method to complex analysis of the problem and identify the root of its root cause. The subject of the study was the furniture front, on which the incompatibility was identified (shortened foil). From the categories to which the potential causes of the inadequate foil were assigned, by using the Ishikawa diagram and the FAHP method in an integrated manner, were defined the most important categories (method and machine) in a precise (numerical) way. Next, using the same tools, the relationship between the potential causes was analysed and selected the main causes of the problem. Then, by using the 5Why method the root of the problem was defined (lack of the new machine and failure to comply with labor standards). The obtained results could differ depending on the subjectivity, however, the method itself proved to be effective and can be used to solve other types of the problem.

An analysis of a fracture in a mining excavator arm using quality management techniques

An analysis of a fracture in a mining excavator arm using quality management techniques

Quality services in public library using tqm tools: A study of State Central Library of West Bengal, Kolkata

Public libraries, among various types of libraries, are most complex organizations because of their diverse categories of users and collections. State central library being the apex public library of the state has the responsibilities to collect, organize and provide quality library services to people as per their needs. It acquires and preserves the knowledge of the society for the future. The study attempts to evaluate the quality library services of the West Bengal State Central Library (WBSCL) by applying Total Quality Management (TQM) tools and techniques to enable the library to provide better library services to its users.

Human Resource Management Techniques Effects on the Adoption of Total Quality Management in the Private Health Care Sector

Whole quality management and human resource management techniques among health care professionals and their union in Haryana, India's private hospitals are the focus of this research. This study's goals are to provide a framework for comprehensive quality management, with an emphasis on the most effective human resource management techniques. The research also intends to look at how HRM practices affected the success of TQM implementation and how HRM practices affected employee satisfaction after TQM was put in place. In terms of both employment and income, India's health care businesses have grown to become a major force in the country. The healthcare industry has several obstacles, but one of the most significant is meeting the demands of its workers while simultaneously maintaining high quality and uniform standards.

Value Engineering and Cost of Quality: An integrated Framework

The technological and industrial development and the customers' aspiration to get products and services with high quality have led to an increase in the competition between industries and service organisations. The value of a product or a service can be improved through improving its function, quality and/or minimising its cost. Value engineering (VE) and cost of quality (COQ) are powerful techniques for quality management and for reducing the unnecessary costs. Therefore, the aim of this paper is to propose a framework that facilitates VE methodology application by using one of the COQ models to improve product quality and process capability. This integrated framework improves the value of products or services by raising the level of quality while maintaining or reducing the unnecessary costs. The paper investigates the importance of VE application, the factors influencing VE and the proposed integrated VE and COQ framework.

The use of quality management techniques to identify sources of incompatibilities in sealants

The use of quality management techniques to identify sources of incompatibilities in sealants

Non-Conformity Reduction in Painting Sector in Plastic Parts in a Company of the Industrial Pole of Manaus - IPM

Among the focuses of industries is the reduction of waste costs, this makes the product competitive, reduces the number of failures and, consequently, the price to the end consumer. Industrial Pole of Manaus (I.P.M.) promotes the economic development of the region and brings together large and medium-sized companies that use plastic painting as one of the stages of their production process and care about quality and invest in management methodologies, resources and technologies to optimize your processes. With this in mind, improvements were proposed in a company to reduce defects in paint in plastic parts in the motorcycle sector, and the use of appropriate quality tools and management techniques, which enabled a more assertive decision-making, measured its effects and solved the causes of the problem. The type of non-conformity of the highest level of occurrence was approached, which are defects classified as impurities, from it were identified root causes found, all variations in processes that benefit the emergence of this defect and opportunities for improvements in the process. This it can be done only with behavioral changes and with minimal economic investment.

Improving the Aluminium Rolling Ingot Recovery using Tqm Technique

To improve productivity and profitability in Aluminium continuous casting industry the main action is to reduce losses due to defects resulting into revenue losses. Improving Rolling Ingot Recovery is possible by reducing the rejections & using the resources effectively (resources MAN, MACHINE, MATERIAL & CAPITAL) by applying TQM technique. This study presents a case about minimizing defects in aluminium continuous casting using Total Quality Management (TQM) techniques in which why-why analysis, Standard Operating Procedures (SOPs),and Cause and Effect analysis is used. It can be concluded from study that rejections, shell zone & inclusion can be reduced by, Continuous monitoring the health of the moulds, quality & quantity of water, the metal casting temperature, metal head in mould, water impingement angle, use of Ceramic foam filter plates, awareness & the adherence towards the guidelines.