Taoyuan International Airport Research Articles

Enhancing the relationship benefit to develop relationship value

The purpose of this paper is to examine the causal and effect among trust and relationship value, then deem relationship benefit as mediator variable. There is a very little literature of relationship benefit to be explored regarding the gap between theory and practice. We tested the causal relationship among each construct in trust (including characteristic-based trust, institutional-based trust and process-based trust constructs), with relationship benefit (including confidence benefit, special treatment benefit and social benefit) and with relationship value (including attribute-based value, consequence-based value and goal-based value) on the survey of visitors in transit staying in Japanese resort at Taoyuan international airport. Empirical results showed that the various types of trust influence different kinds of relationship value via diverse typed of relationship benefit. The managerial implications of this research can provide useful strategies for international hotels to perform their customer service activities more effectively.

Developing a DSS for Allocating Gates to Flights at an International Airport

Typically international airports have features quite distinct from those of regional airports. We discuss the process of developing a Decision Support System, and appropriate mathematical models and algorithms to use for making gate allocation decisions at an international airport. As an example, we describe the application of this process at Taiwan Taoyuan International Airport to develop a DSS for making gate allocation decisions for their passenger flights.

Vibration and Shock Analysis of Fruit and Vegetables Transport-Cherry Transport from Yamagata to Taipei-

Vibration and shock data was collected using accelerometers placed in corrugated fiberboard containers of cherries transported from Yamagata, Japan to Taipei, Taiwan. Vibration during airplane transport differed from that of transport by trucks, with much high-frequency vibration and the highest peak frequency measured at 80 Hz. Vibration features of Japanese trucks differed from those of Taiwanese trucks. Cherries loaded on trucks in Yamagata and undergoing customs procedures and inspection at Narita International Airport (Narita) showed fewer shocks and lower acceleration, < 10 G. Packaged cherries loaded on planes at Narita and unloaded at Taiwan Taoyuan International Airport (Taoyuan) showed the highest shocks. Maximum shock acceleration of 60 G throughout transport was detected in loading at Narita. Shock acceleration during quarantine and customs procedures at Taoyuan was also high like at Narita. Cherries transported by truck in Taipei underwent a maximum shock acceleration of 20 G, exceeding that in Japan truck transport.

Two Imported Chikungunya Cases, Taiwan

Two Imported Chikungunya Cases, Taiwan

Building an integrated model of future complaint intentions: The case of Taoyuan International Airport

There are increasing numbers of complaints by passengers regarding the quality of air services. This paper looks at the ways in which complaints are dealt with and the degree to which unsatisfactory experiences are reported and the ways in which they are handled. A survey conducted at Taoyuan International Airport, Taiwan, provides the empirical basis for the work.

Customer relationship management resources and practices and customer voluntary behaviour: the evidence of passengers at Taiwan's international airport

As the international airlines have emerged into a competitive market, many airlines have turned to customer relationship management (CRM). Furthermore, airline companies also make use of customer data management to provide them and acquire greater insights into their customer demands. This research analyses CRM resources of companies including customer data management, relational selling behaviour, cultural compatibility, and absorptive capacity to CRM practices such as transparency and customisation and customer voluntary behaviour. We choose the passengers of international airlines at Taoyuan International Airport in Taiwan as the sample in this survey. Results show that there are positive relationships on the given hypotheses that various CRM resources directly affect the activities of companies and enhance customers' voluntary behaviour for companies. Our findings can provide the airline organisations to extend these resources of companies and develop their services that can meet the passengers' expectations.

Consumer involvement and brand loyalty in services: evidence from the commercial airline industry in Taiwan

This study explores the relationship between involvement and brand loyalty among flight passengers in an airline service context. We adopted three dimensions from a consumer involvement profile (CIP) and two dimensions of brand loyalty (attitude loyalty and purchase loyalty) as a conceptual framework. A total of 271 valid responses were obtained at Taiwan Taoyuan International Airport for SEM analysis. Results revealed significant relationships between attitudinal loyalty and the two involvement dimensions of pleasure and sign value. In addition, attitudinal loyalty was a significant explanatory variable in the prediction of behavioural loyalty. Implications for airline practice and further research are also discussed.

Burnout and Workplace Deviance among Flight Attendants in Taiwan

The relationship between burnout and workplace deviance, identified as a component of job performance, was examined. Burnout was assessed with the Maslach Burnout Inventory which has three dimensions, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment. Workplace deviance was defined as voluntary behavior that violates significant organizational norms and threatens the well-being of an organization, its members, or both. This was assessed with the Workplace Deviance Scale, measuring the extent to which the participants had engaged in workplace deviant behavior such as taking property from work without permission, making fun of someone at work, or cursing at someone at work. Anonymous questionnaires with stamped envelopes were distributed to a sample of 1,470 Taiwanese flight attendants at the Arrival Hall of Taiwan Taoyuan International Airport. A response rate of 22.45% was obtained. After cases with missing data (n = 27) had been eliminated, the sample totaled 303, 17 men and 286 women. The average age was 28.7 yr. (SD = 4.6). Results of hierarchical regression showed that Depersonalization scores were significantly predictive of Workplace Deviance scores but not Emotional Exhaustion and Reduced Personal Accomplishment scores. Possible reasons and implications of these findings were discussed.

Case Study of a Bow Echo near Taiwan during Wintertime

In the morning of 26 Nov 1997, a squall line in association with a tapering, or carrot-shaped cloud, formed along an ENE-WSW oriented cold front north of Taiwan, and moved toward the south-southeast. A segment embedded within the squall line subsequently evolved into a bow echo and made landfall over northern Taiwan. Being a very rare event and the first case in subtropical East Asia reported, this wintertime bow echo was examined in its environment, structure, and evolution mainly using the observations from the single-Doppler radar located at the Taiwan Taoyuan International Airport (TTIA). The bow echo developed in an environment of unusually large low-level vertical wind shear of 28 m s−1 over 0-3 km, with a moderate Convective Available Potential Energy (CAPE) of 1288 m2 s−2. The approaching baroclinic cold front was essential in providing not only a means to organize the convection, but also the vertical shear and thermodynamic conditions suitable for bow echo development. Two aspects of the present bow echo were quite different from those in the United States over mid-latitude continents: It occurred in cold season, and was accompanied by heavy rainfall, which was linked to its weaker rear inflow and slower propagation speed of about 16 m s−1.The bow echo had a length of 60-90 km, and a lifespan of about 4 h. After formation, it propagated rapidly eastward along the squall line and passed TTIA near 0600 LST, producing northwesterly surface gusts of 18.5 m s−1. The bow echo also exhibited many typical structural features; including a bulged apex, a reflectivity notch, the mid-level rear-to-front (RTF) inflow, reaching 25 m s−1, and a pair of cyclonic-anticyclonic bookend vortices. During the mature stage, the updraft tilted up-shear, and the RTF inflow jet was elevated (near 3-4 km) until very close to the gust front. The bookend vortices lasted for about 2-3 h, and were most evident at 2 km.

Polymer-treated mineral fillers

The contribution of retailing to total airport revenue is becoming more important. This study examines the relationship between passengers' shopping motivations and their commercial activities at airports, as well as the moderating effects of time pressure and impulse buying on this relationship. A sample of passenger survey data was collected at Taiwan's Taoyuan International Airport. Three shopping motivations, namely, “favorable price and quality”, “environment and communication”, and “culture and atmosphere,” are identified based on the results of factor analysis. The results reveal that passenger shopping motivations have positive impacts on commercial activities at the airport, and furthermore both time pressure and impulse buying tendency moderate the relationship between shopping motivations and commercial activities.