Tangible Aspects Research Articles

Misaligned environmental governance indicators and the mismatch between government actions and positive environmental outcomes

The state of the environment continues declining despite improved global responses towards environmental protection. This mismatch could be because government policymakers and bureaucrats tend to focus on the tangible and controllable aspects of interventions – such as resources and actions – rather than the consequences of these interventions. We test this assumption by classifying governance indicators in the environmental sector according to a logic model: an evidence-based causal chain articulating the causes, effects and consequences of management interventions. In this paper, we synthesized consensus on logic models and developed a decision tree to classify governance indicators depending on whether they measured inputs, activities, outputs, outcomes and impacts. We then applied this decision tree to indicators from the South African government’s national environmental outcomes delivery agreement and found that environmental governance indicators tended to be at the activity or output levels. The shortage of indicators at the outcome level may explain why the state of the environment continues declining despite the environmental sector consistently meeting governance targets. Inappropriately aligned environmental governance indicators mean that officials work on interventions without knowing whether these are effective or not. Therefore, the environmental sector should prioritise the monitoring of the effectiveness of government interventions, rather than the interventions themselves.

«Genius Loci» as a resource for the development of historical areas of the city

The article discusses the transformation of the concept of «genius loci», in the context of the reorganization of urban areas in the historical center of the city, reveals its tangible and intangible aspects. The concept of the brand of the territory is considered as an element of preservation and development of the identity of the urban environment. Territory, selected for the study, was the Admiralty settlement of Kazan, has a rich history and demands of reorganization. The conducted complex of studies revealed the problems and resources of the territory. The results of the study are a set of recommendations, taking into account the preservation of «genius loci» and the formation of the urban environment identity, tested on the territory of the Admiralty settlement. Recommendations include the functional saturation of the territory and the development of social service facilities, reconstruction and formation of a new living environment, the preservation of cultural heritage and the industrial areas reorganization with the formation in their place of modern cultural and creative quarters, forming a common landscape and recreational frame, and cultural brand of a territory.

ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI AKADEMIK PEGAWAI IAIN KENDARI

Governance quality measurement of an educational institution is one of the main factors that can impact on the image of the college and the student loyalty. This article aims to describe and analyze the student satisfaction level of the academic administration services of IAIN Kendari staff. The research sample amounted to 88 students from 752 population numbers. The research instruments were structured using a service satisfaction indicator which refers to the tangible, reliability, responsiveness, assurance, and empathy aspects. The data were analyzed by using the Student Satisfaction Index analysis technique. The result of students’ satisfaction of academic agency activities was in satisfactory category. Besides, an interesting empirical finding in this research was the level of students’ satisfaction of the service positively correlates with the number of the employees. That is, the higher the number of employees, the higher the level of satisfaction of the service and vice versa. This indicates the need for the proportional distribution of academic administrative personnel in order to provide the more qualified academic service.

Decoding the Unknown Historic Urban Grammar of Antakya Through Property Rights

Purpose This research proposes that the property rights in the title deeds records in an urban setting merit investigation to decode the unknown urban grammar of the order of historic Islamic-Ottoman urban forms which have consisted invisible links between the creation of urban form and its inhabitants. Design/Methodology/Approach This consideration of how an urban form is created and regulated according to property rights is a subject that has to date not been investigated like in this way by analyzing the archive materials and records in the title deeds and cadastral plans in a specific urban form. Accordingly, the hypothesis of this inquiry is focused on defining the relationships between property rights and urban form, which will help to reveal the hidden and intimate norms-regulations of the context. This will also help in the making of an objective analysis through information gathered from primary legal written and graphical sources –title deeds and cadastral plans– for a subjective issue. This research, therefore, suggest that the property rights and its urban grammar are not only one of the important factors in the formation of urban form, but important aspects in understanding the dialectic relations between formation and persistence of urban form and features. Findings The research findings can be group into two headings: literature review and case-study research. The literature review findings focusing on the analogy which is firstly used and defined in this research as a philosophical tool to explain the rules and rights related to property, and their role in managing the process of growth and shaping the urban form under the main tangible and intangible aspects. The case study research findings relying on Antakya historic urban form under the influence of property rights and presenting original analysis relied on original archive documents and site surveys. Accordingly, it concentrates on evaluations for decoding the unknown historic urban grammar of Antakya and presents original findings of the research. Research Limitations/Implications The research uses historical interpretive and case-study research methodologies in the limitations and implications of urban form and conservation studies. Practical Implications Increased knowledge on the influence of property rights and its order on formation of historic urban forms. The case-study part of this research demonstrated that the property rights an important aspect for considering how inhabitants created an urban form. Social Implications This research helps to understand the intimate values of urban forms by an objective and reliable analysis. It also helps to define social and/or moral values of historical urban form. Originality/Value This research firstly revealed the property rights that have major implications for understanding the formation and persistence of every single component of Antakya historic urban form. Therefore, it deserves greater consideration in urban studies such as urban morphology and conservation in order to make holistic assessments.

Behavioral and technical perspectives of green supply chain management practices: Empirical evidence from an emerging market

Recently, companies in emerging markets have implemented green supply chain management (GSCM) practices to tackle environmental issues. Drawing upon socio-technical systems theory, this study develops a conceptual model suggesting a sequential effect between two distinct categories of GSCM practices, namely behavioral (human and soft aspects) and technical (tangible and hard aspects) practices, on performance. We employ structural equation modeling method to test hypotheses based on survey responses from 200 Chinese manufacturers. The categorization of behavioral and technical GSCM practices and research findings contribute to the GSCM literature. Statistical results demonstrate the complete mediation effect of technical GSCM practices (e.g., green design, green manufacturing and reverse logistics) on the relationship between behavioral GSCM practices (e.g., relationship with customers and suppliers) and organizational performance. Such results recommend that companies in emerging markets should highlight behavioral GSCM practices first and then implement necessary technical GSCM practices to reap economic, environmental and operational performance.

Kepuasan Mahasiswa Terhadap Pelayanan Administrasi Akademik Fakultas Ilmu Ekonomi Dan Bisnis Universitas Muhammadiyah Lamongan

This study aimed at determining students' satisfaction toward the BAAK FEB UMLA service based on tangibles, responsiveness, reliability, empathy, and confidence. This research was a descriptive study with a quantitative approach. The population of this research was semester II students of Accounting and Management Study Program 2019-2020 as many as 41 students. The samples were obtained through Total Sampling. The data collection technique was attitude scale. Then the data were analyzed using trend test and percentage of a frequency distribution. The results of this study indicated: 1) Students' Satisfaction based on Tangibles aspects was 74.62%, 2) Students' Satisfaction based on Responsiveness aspects was 61.86%, 3) Students' Satisfaction based on Reliability aspects was 72.96%, 4) Students' Satisfaction based on Empathy aspects was 71.77%, 5) Students' Satisfaction based on Assurance aspects was 70.80%.

Service Condition of Customer Service Inhealth Admision RSUP Dr. Mohammad Hoesin Palembang when Serves BPJS Patient in 2014

<p><strong>Introduction :</strong> Health Service includes administrative service. In RSUP Dr. Mohammad Hoesin Palembang, it is implemented by Customer Service Inhealth Admision. To describe the service condition of Customer Service Inhealth Admision when serves BPJS patients in 2014 based on the quality of service which are reliability, responsiveness, emphaty, tangible, and assurance and how it actualized them, it is necessary in depth interview and observation in Customer Service Inhealth Admision RSUP Dr. Mohammad Hoesin Palembang.</p><p><strong>Method :</strong> This study used observation and in depth interview with respondents, which were chosen purposively. The data were then transcribed and analysed for themes using deductive content analysis.</p><p><strong>Result :</strong> Service condition of Customer Service Inhealth Admision RSUP Dr. Mohammad Hoesin Palembang in 2014 is the service condition which are reliable and responsive, making efforts to actualize emphaty, tangible, and assurance aspects when serves the patients either BPJS or general before they hospitalized in RSUP Dr. Mohammad Hoesin Palembang.</p><strong>Conclusion :</strong> Customer Service Inhealth Admision requires improvement, in particular the queue system for the patients who want to find their bed before they hospitalized. Employee of Customer Service Inhealth Admision should enhance their efforts to actualize emphaty and assurance aspects when serve the patients.

Bringing Heritage Sites to Life for Visitors: Towards A Conceptual Framework for Immersive Experience

This article aims to explore the ways in which heritage sites can be brought to life for visitors through immersive experience, and attempts to build a conceptual framework. It is based on a multidisciplinary project carried out by scholars of different backgrounds, which means that it relied more on knowledge and expertise sharing, rather than statistical data, even though a further research on consumer behaviour is planned. In heritage sites, the tangible aspects enable first-hand experience with the phenomena, providing a strong sense of reality. On the other hand, intangible aspects, which can be felt and evoked through the medium of heritage, are equally important. The sense of place is generated by those feelings and the meaning as a product of interpretation obtained by first-hand experiences as well as any kind of medium. Getting sense of place is based on physical features making the place special or unique, stories and memories abiding connection to the place, as well as the spirituality or spectral aspects also called as hauntings. The essence of heritage interpretation lies in bringing the meaning to the surface as a result of cultural interfaces and engagements with our environment. The conceptual framework is threefold tackling with phenomenological, narrative and semantic levels of exploration, storytelling and meaning making. This article helps to elucidate the nascent field of immersive heritage exploring the experience (physical vs. virtual), the narratives (content vs. context) and the meaning (interpretation vs. action). In doing so, it suggests the ways in which immersive heritage can build up meaningful relationships in understanding and valuing heritage sites while enriching our experience through the absent presence between the physical and imaginary worlds.

Scientific excellency model in Iran’s higher education case study: Guilan university of medical sciences

Purpose The purpose of this paper is to answer the question of how scientific excellency can be achieved. The origin of scientific excellency in Iran, national and international experiences concerning the subject has been investigated to review the literature. The authors also designed a process and then a model to test the course. Guilan University of Medical Sciences was selected as a case study for the research. Design/methodology/approach The approach used in this paper is from Future Studies, with emphasis on the “Participatory Learning and Action” method. It means that different stakeholders, including the strategic council members, managers, faculty members, students, alumni and non-academic staff, have been involved in different parts of the process. Findings After semantic analysis of scientific excellency in the theoretical field; the examination of national and international experiences in universities; the analysis of higher-level documents of the Ministry of Health and Medical Education as well as strategic documents of the university; the determination of the strengths and weaknesses of the Guilan University of Medical Sciences in online survey; the completion of the scientific excellency canvas in the expert panel and finally obtaining other stakeholders, a conceptual model was designed for achieving scientific excellency. Practical implications The study of the actions, policies and trends of pioneering universities indicates that it is important to consider issues such as the internationalization of education and research and the modification of university structures. To achieve a superior national and international status, the university must specifically enhance a range of different aspects, from intangible aspects, such as motivation of employees to tangible aspects, such as human resources, structure and facilities. Originality/value Scientific excellency is going to be one of main streams between universities to attract top students and researchers from all over the world. There has been little academic attempt on scientific excellency. In this research, first the authors examined the concept of scientific excellency, criteria and measurement in higher education, then based on that case study and participatory action learning method, a conceptual framework to achieve scientific excellency in Iran’s higher education system was proposed.

Materiality as an Agency of Knowledge

Materiality has become a compelling register through which to examine religious manifestations and matters of belief. There is a mounting awareness among scholars of both the tangible aspects of religion and the ways in which material objects are never neutral. Following these theoretical developments, I argue that materiality can serve as a form of agency for a particular version of knowledge to become conventional and accepted as true. This emerging materiality codifies a certain version of the truth. However, such validation through matter is often challenged and categorized as fake or a myth. To illustrate my argument, I explore the newly emerging site of Rachel’s Tomb in Tiberias and the competing versions of truth surrounding it. I contend that its new materiality, which has evolved in recent years, serves as a way of validating the site’s new mythology. However, among locals, who are familiar with the site’s previous materiality, this new knowledge is pejoratively labeled as fake or mythical.

Penerapan Fungsi Manajemen Pemerintahan dalam Pelayanan Publik di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wakatobi

This study aims to analyse and describe the application of government management functions in realizing quality public services in the Civil Registry Service Office of Wakatobi Regency. Using the type of qualitative research that intends to understand the phenomena about what is experienced by research subjects such as behaviour, perception, motivation, and action. Data collection techniques used are observation, interviews and documentation. The results of the study can be described that the application of management functions in public service in the the Civil Registry Service Office of Wakatobi Regency is good in the planning function, organizing function, implementation function, supervisory function, as well as the quality of public services consisting of tangible aspects, reliability, responsiveness, assurance, empathy are also good but still have limitations on tangible aspects.Keywords : Management, Public Services, Implementation, Government

Tenants’ office leasing motivators toward the tangible and symbolic aspects of office buildings: Between Green and Non-Green Buildings

Increasing interests in the sustainable development of the Australian building sector has resulted in a surge of green buildings across the country. Nonetheless, limited studies have been done to compare green and non-green building tenants’ leasing motivators. To address this gap, this study aims to examine tenants’ leasing motivators toward tangible and symbolic aspects of office buildings. To this, a questionnaire survey was conducted, and the obtained responses were analysed using the Mann-Whitney U test, followed by an examination on their effect sizes. The results show that green buildings tenants put more emphasis on certain tangible aspects of office buildings such as building sustainability ratings, building quality and energy efficiency. Likewise, green building tenants’ higher emphasis on several symbolic aspects of office buildings, including their attractiveness to future employees, was found. The results inform policymakers and building owners that understanding tenants’ leasing motivators and establish targeted strategy is important to provide adequate office spaces.

Partial Least Square Analysis for University Student Satisfaction

A university needs to identify and analyse their students’ satisfaction to be able to compete with others. There are five dimensions to identify students’ satisfaction, such as reliability, assurance, empathy, responsiveness, and tangibles. Related to randomness of the data, primary data collected from stratified sampling tend to violate multivariate normality test. Therefore, partial least square (PLS) might be one alternative solution since it ignores multivariate normal and multicollinearity assumptions. As a result, tangible, assurance and empathy affect student satisfaction and student satisfaction significantly affect student achievement. Therefore, we recommend to university to improve service quality especially on tangible, assurance and empathy aspect to improve student satisfaction and student achievement.

ANALISIS KEPUASAN DOSEN DAN MAHASISWA TERHADAP KINERJA PROGRAM STUDI PENDIDIKAN GURU SEKOLAH DASAR UNIVERSITAS PAKUAN

ANALYSIS OF SATISFACTION OF LECTURERS AND STUDENTS ON THE PERFORMANCE OF ELEMENTARY TEACHER EDUCATION STUDY PROGRAMS, UNIVERSITY OF PAKUAN.The quality of educational institutions is strongly influenced by input from various factors that influence it, including leadership policy factors, facilities supporting the teaching and learning process. The performance of study programs is one of the most important benchmarks of the success of education in a tertiary institution because it will determine the high or low quality of education in tertiary institutions. Lecturers and students often complain about the policies implemented by study programs, especially about the facilities and facilities in the classroom that are not good so that the learning process becomes less conducive. The impact of the problem about dissatisfaction on the performance of the study program is shown by its uncomfortable learning behavior. The purpose of this study is to find out how the study program performance is assessed by lecturers and students, and to find out what indicators of lecturer and student satisfaction have been carried out by Elementary Teacher Education (PGSD) Study Programs. To analyze the satisfaction of lecturers and students on the performance of PGSD Study Programs with qualitative methods with descriptive designs. The results showed that lecturers and students' satisfaction with PGSD Study Programs services was in the quite satisfied range. In general, students felt quite satisfied with PGSD Study Programs services. Students feel quite satisfied with tangible aspects, reliability, assurance, and empathy. The study program performance was responded to very satisfied by lecturers and students. In general, lecturers and students are quite satisfied with the service performance of PGSD Study Programs, but there are still some indicators that still require the attention of PGSD Study Programs, especially in the tangible, reliability, assurance, and empathy aspects.

“She is Transforming:” Inuit Artworks Reflect a Cultural Response to Arctic Sea Ice and Climate Change

Seven Inuit artists reflect their lived experience of disappearing sea ice and climate change in their artworks. Living in Pangnirtung and Cape Dorset, Nunavut, for five months in 2013 and one month in 2015 enabled me to build relationships with artists and to initiate collaborations for this project. I examine how the artworks and artists use symbolism, metaphor, and other aesthetic devices to convey messages about their lived experience of sea ice and climate change. Stories told by artists about their artworks emphasize the importance of adaptation and interconnectedness and embrace themes about transformation and renewal. The insights provided by the artists participating in this research are crucial in the context of bridging knowledge systems to enhance our understanding of and potential responses to environmental change. Connecting with the intangible aspects of knowledge systems, such as emotional response, values, and identity, is an ongoing challenge; yet, accounting for these aspects of knowledge is a critical component of salient and legitimate environmental governance. Artists and their artworks can illuminate the less tangible aspects of knowledge about change and hence have an important role to play at the interface of diverse knowledge systems.

Visibility, democratic public space and socially inclusive cities: The presence and changes of Turkish amenities in Amsterdam

Visibility, democratic public space and socially inclusive cities: The presence and changes of Turkish amenities in Amsterdam

Exploring emotional traces in families’ recollection of experiences

PurposeFrom experiences recollections, this study aims to explore the place of emotions in the souvenir’s step of the family consumption process of luxury hotels stays.Design/methodology/approachTo explore the emotional dimension, this exploratory research is based on a triple qualitative approach (software, manual and a psychology-based approach). In total, 1,055 e-reviews, following a family stay in four- and five-star hotels, were collected.FindingsThe findings highlight an omnipresent emotional dimension in the recollections of experiences of consumers who have travelled with their families. These emotional traces differ according to the hotel’s positioning. Overall, positive emotions are much more prominent in the most luxurious hotels, while negative emotions are more related to the four-star hotels. Moreover, the four-star hotels reviews mainly associate emotions with the tangible aspects of the offer. Those in five-star hotels are more structured through intangible aspects.Research limitations/implicationsThe study of family decision-making dynamic, with a focus on the role of each family member, is a first perspective. That of experiences recollections apart from the digital approach is also to be considered.Practical implicationsOn the one hand, the objective is to extend the literature about the role of emotions in a service consumption process, and especially in a family context, trying to understand the post-purchase step of these customers. On the other hand, it is interesting for hotel managers to identify to which aspects of the offer (e.g. comfort, room, catering, decoration) the emotional traces that have remained in the customers’ memory are associated.Originality/valueThis study considers the family unit in a new way, that of its emotional memories’ traces of luxury hotels experiences. The post-consumer stage of the purchase process based on many spontaneous online reviews analysis is investigated.

The Sense of Place: Components and Walkability. Old and New Developments in Dubai, UAE

This research attempts to address the question “which of the “physical”, “social” or “perceptual” aspects of a place has had a more significant impact on walkability?” The main goals were to identify, quantify, and compare the tangible (physical) and less tangible (perceptual, social) aspects of urban walkability as well as how they impact urban walkability in the new versus traditional developments in Dubai. The significance of this research lies in higher weight it places on the quantitative rather than merely the qualitative features of walkability, in order to provide more practical guidelines and measurements. This emphasis reflects a gap in the literature on walkability which is focused more on the latter than the former. Planners, public and city officials can use these findings in their decisions. The findings indicate that the sense of place in the historical fabric of Bastakiyah (old part of Dubai) is totally higher than the new development of Jumeirah Beach Residence (JBR). But it has more been the physical aspect, rather than less-tangible factors of the place, in both cases, that normally has improved the whole sense of the place felt by visitors, inhabitants and users. Yet, the behavioural and perceptual criteria need to be improved, in comparison with the mere physical attractions, in order to create a more balanced place for walkability in Dubai. In this study, the combinations of qualitative and quantitative methods have been used. Urban dimensions and their effects on walkability have been qualitatively identified and categorized through administering a survey questionnaire. These dimensions were then measured in Dubai. Lastly, the collected data have been statistically analyzed and described with the SPSS program.

The Store Ambience in Beauty Salon Business in Surabaya, Indonesia

In big cities, the existence of a beauty salon is very expected among the life of their citizens. The social media, such as Instagram, also trigger the citizen to care for their physical appearances for their selfie pictures for posting their groups. As a beauty salon is offering services, the tangible aspects become crucial in attracting the customers. The aim of this research is to examine the influence of store atmosphere on satisfaction and loyalty among the beauty salon customers. This research belongs to the causal research, in which the data are collected from the sampling of a population, with the accidental sampling technique. The numbers of the sample are 200 respondents. The data, then, are processed with the assistance of a software application of SmartPLS. The results of the research are obtained as the store atmosphere has a positive significant influence on the customer satisfaction, the store atmosphere also has a positive significant influence on customer loyalty, and the customer satisfaction has appositive significant influences on customer loyalty.

Cuando la casa museo tiene su hortus conclusus. Una puesta en valor del patrimonio natural de las casas museo en España

The historical garden in a house museum is such an exhibition area as the rest of museificated living spaces . This natural heritage, in its tangible aspects, could be identified with a series of elements such as the water supplies, farming elements and built ones. It also implies intangible value expressions which may allow either a person or a community to take roots there creating emotional bonds with visitors. The opening to public visits may increase its fragility. Therefore its conservation should keep a balance with its accessibility and avoiding focusing just on the traditional conservation of the monument. Its ephemeral character requires a particular formation in the area of conservation which suggestions should control restoration so as to keep its historic significance without altering any of its value. The cultural dimension of this heritage provides a framework for the elaboration of conservation strategies.