The aim of this paper is to analyse the results of research carried out in the railway, mining, and electric power systems in Serbia and form a new integral control model. The three methodological procedures are applied. First, analytical-synthetic methodological approach breaks down complex technical system into three parts: bio-cybernetic system, "operator"; technical system, "technology"; and additional system, "working environment." Second, network planning method is used to analyse time, according to the critical path method. Third, fuzzy analytic hierarchy process determines the key research factors. General results of research are new integral control model, and new research areas and activities. The most prominent factors are: in "bio-cybernetic system"--operator's arm reach, body postures and movement sequences, operator's work, occurrence of stress, and occurrence of fatigue; in "technical system"--location and dimension of control desk, display panel, video display terminal, symbols on video display terminal, colours in control centres, and suitability of the keyboards; and in "supporting system"--illumination in control centres and relative humidity. Based on the analysis of factors and synthesis of results, the following recommendation are proposed: new control desk design; new display panel design; new design of the main and local lighting; new illumination and contrast characteristics, and environmental impact assessment. For research on a variety of complex technical systems, new integral control model can be applied, with corresponding extensions.
Read full abstract