Supply Chain Stakeholders Research Articles

Developing a collaborative framework for wine bottling facilities

The purpose of this paper sought to develop a collaborative framework that provides wine bottling facilities, wine cellars and their direct supply chain partner guidelines to facilitate a collaborative partnership – aiming to aid responsive decision making and improve reliability. The framework was developed using a triangulation approach, consisting of an in-depth literature review, 14 semi-structured interviews with industry experts and a theoretical case study. The developed framework was presented to wine bottling facilities and their supply chain stakeholders. Indication are that the proposed wine industry collaborative framework should enhance supply chain collaboration and will contribute towards the guidance and facilitation in developing collaboration platforms to align supply chain operations, while improving bottling responsiveness and meeting demand requirements.

Supply chain analysis of incense in North Tapanuli Regency

Incense (Styrax sumatranaJ. J. Sm) is a non-timber forest commodity in North Tapanuli Regency. This study aims to map out incense supply chain in North Tapanuli, to analyze the stakeholders who play role, and to determine the added value of incense throughout its supply chain models. Using snowball sampling, this study found different supply chain models and stakeholders who play role, namely farmers, village collectors, large village collectors, sub-district collectors, district collectors, agents, exporters, and consumers. Calculation of the added value of incense for each stakeholder throughout the supply chain was carried out using the Hayami method. The results indicate that farmers who sell their crops to sub-district collectors get the highest added value with R/C ratio of 2.18. Further, the stakeholders were also mapped out into quadrants based on power and interest in incense value chain. Unexpectedly, stakeholders who have high influence and interest are the collectors, while the farmers are only the subjects, namely actors who are high in terms of interest but low in influence. The result of this study is useful for developing of incense trade system that favors its community stakeholder.

Drivers and barriers in the adoption of green supply chain management in construction projects: A case of Indonesia

The concept of Green Supply Chain Management (GSCM) is attracting attention to the construction industry to minimise adverse environmental effects. However, its application is not common in developing countries like Indonesia. Based on contractors’ and construction design consultants’ point of view, the current study attempts to identify the drivers and barriers to adopting GSCM in construction projects in Central Java Province, Indonesia. The research study used previous literature, observation, questionnaires, and in-depth interviews with experts on drivers and barriers to implementing Green Supply Chain Management in construction. Data were analysed using SPSS and evaluated by the ordinal regression analysis method. Based on testing in ordinal regression analysis, seven factors were identified as drivers or barriers to the adoption of GSCM in construction projects in Central Java Province, and four of them affect significantly. The driving factors that significantly affect the adoption of GSCM include government regulations on environmental protection and pressure from the supply chain stakeholders. On the other hand, the barrier factors include the shortage of suppliers who implement GSCM practices in the construction area and inadequate knowledge and awareness about the impact of construction activities on the environment. This work could give the policymakers’ insight into the barriers and drivers to GSCM, thus enabling them to develop strategies in implementing GSCM in the construction industry.

Identification and Modelling of Religious Tourism Supply Chain Enablers in Post-Covid Era Using ISM

Post-Covid-19 pandemic, the supply chains of all the trades faced a setback, but the tourism sector faced an extended jolt of this disaster. Religious tourism, which has been adding a sizeable revenue to Indian GDP, came to a downfall. This manuscript aims to identify and model the enablers of the religious tourism supply chain for reviving the economy in the post-Covid era. The research paper elucidates that post-shock of Covid- 19, understanding religious tourism enablers will provide opportunities to all the stakeholders of this chain. Eleven enablers for the religious tourism supply chain were identified. The modelling of these enablers using ISM (Interpretive Structural Modelling), provides insight into their hierarchy and interdependence upon each other. The ISM model also illustrates that the enabler Pilgrims belief and value, a mandatory obligation is the most crucial enabler and influence all other enablers. Religious tourism supply chain stakeholders can employ this model to formulate strategies to overcome the postpandemic challenges. Subsequently focusing upon the key enablers essential in reviving the tourism sector economy.

Assessing data-driven sustainable supply chain management indicators for the textile industry under industrial disruption and ambidexterity

This study contributes to developing the existing knowledge regarding data-driven sustainable supply chain management (SSCM) indicators under industrial disruption and ambidexterity. SSCM is a type of information flow management that facilitates cooperation and collaboration among supply chain players and stakeholders while considering economic, social, and environmental perspectives. Previous studies have failed to (1) generate these indicators from databases and confirm the validity of the effective indicators; (2) build a hierarchical structure with interrelationships under industrial disruption and ambidexterity; and (3) identify the indicators necessary for effective textile performance. The proposed hybrid method generates indicators from a database and based on the existing literature. This study proposes using the fuzzy Delphi method to validate these indicators in the textile industry and applies the best and worst methods to examine the most effective and ineffective indicators. Valid aspects and criteria are used to construct a hierarchical structure under conditions of industrial disruption and ambidexterity. The results show that the most important aspects are financial vulnerability, supply chain uncertainty, risk assessment, and resilience; these aspects are drivers that are guaranteed to ensure the effectiveness of SSCM under industrial disruption and ambidexterity. Financial crisis response, business continuity, supply chain integration, bullwhip effect, facility location, and supplier selection are highlighted as vital practical strategies.

An extended institutional theory perspective on the adoption of circular economy practices: Insights from the seafood industry

The management of seafood processing by-products (SPBPs) is an interesting but underexplored topic in the circular economy (CE) research stream. The extant CE literature is mainly devoted to the topic's theoretical aspects and largely neglects the linkages between theory and practice, particularly in developing countries. This paper aims to empirically investigate CE implementation and its associated drivers and barriers in the context of SPBP management in a developing country. A multiple-case design is used on a sample of five firms that engage in SPBP treatment in Vietnam. We find evidence of circular practices in SPBP management that aim at cascading use and higher value creation. We also delineate eight drivers and 14 barriers rooted in four clusters: regulatory, socio-cognitive, economic and supply chain, and technological factors. In addition to generic factors, we identify three exclusive drivers and five unique barriers specific to our cases. The findings are then interpreted through the lens of extended institutional theory to derive a holistic framework that captures the dynamic influences of various factors on CE diffusion. Our framework includes two add-ons: institutional logic and uncertainty. ‘Legitimacy-embedded efficiency’ is established as a shared logic of CE, whereby economic growth is achieved in harmony with environmental protection via the optimal use of resources. Uncertainty moderates the relative influences of legitimacy and efficiency-related factors on CE diffusion. Our practical contribution is to offer an actionable guide for key stakeholders of the SPBP supply chain, including local authorities in the transition from low-efficiency practices to novel circular ones.

Implementation of an intelligent supply chain control tower: a socio-technical systems case study

Despite the proliferation of Industry 4.0 technologies, there is little guidance concerning how companies can integrate them in their supply chains. This study examines the implementation of a supply chain (SC) control tower (SCCT) by a large manufacturing company aiming to create an intelligent supply chain. This study applies Socio-Technical systems (STS) theory using the technology typology (long-linked, mediating, intensive) in the context of industry 4.0. The company followed a three-phase implementation plan (I: Initiation, II: Live, III: Continuous improvement) to transit from outsourcing supply chain control to developing the SCCT control structure and then creating intelligent SC assets and capabilities. The study shows that the SCCT needs to integrate all three technology types to reflect the intelligent supply chain. Further, it shows that the interactions of technologies with the SCCT team, internal and external supply chain stakeholders are critical in managing the development, implementation, and growth of intelligent supply chains. It identifies transition barriers including system misalignment, poor socio-technical integration, and an invert of trust between internal and external supply chain stakeholders. The intelligent supply chain emerges as a result of managing socio-technical interactions systematically.

An Evolutionary Multi-objective Approach for Coordinating Supplier–Producer Conflict in Lot Sizing

Context. This paper deals with bilateral joint decision making in supply chains, and more specifically focuses on coordinating the decisions taken by the supplier and the producer in lot sizing. Research gap. Previous existing works in lot sizing have modeled the coordination task as a bi-level optimization problem. Unfortunately, the bi-level model causes a hierarchy between the two actors by making the leader imposing the decisions that suits his/her interests to the follower. This induces a significant conflict of interest between the two stakeholders because the leaders benefit is always greater than the follower’s one. Objective. The main goal of this work is to attenuate the conflict of interest issue between both actors by proposing a multi-objective model that alleviates the hierarchy and creates a win–win situation. Method. We propose an effective multi-objective lot sizing model, called Supplier-Producer Multi-Objective Lot Sizing (SP-MOLS); that alleviates the hierarchy between the actors’ objectives by assigning them the same importance degree and hence optimizing them simultaneously. The resolution of our SP-MOLS model using the Non-dominated Sorting Genetic Algorithm II (NSGA-II), as an effective meta-heuristic search engine, provides a set of trade-off solutions, each expressing a compromise degree between the two actors: the supplier and the producer. Results. To validate our approach, we use five test problems each containing 100 instances with a planning horizon of 10 periods and we analyze the obtained trade-off solutions using the compromise degree and the gap between costs as main consensus metrics. The obtained results reveal that a small sacrifice in the leader’s benefit could produce a significant improvement in the follower’s one. For instance, a 10% increase of the producer’s cost may generate a 42% decrease in the supplier’s one. Reciprocally, a 0.4% increase of the supplier’s cost may generate a 49% decrease in the producer’s cost. Method algorithmic improvement. As solutions of interests for both stakeholders are usually located within the extreme regions of the Pareto front, we propose NSGA-II with Focus on Extreme Regions (NSGA-II-FER) as a new variant of NSGA-II that focuses the search in the extreme regions of the Pareto front thanks to a modified crowding measure that is adaptively managed during the evolution process. This variant has shown its ability to eliminate dominance-resistant solutions and thus to come up with better extreme regions. Based on the experimental results, NSGA-II-FER is shown to have the ability to provide the decision makers with more convergent and more diversified extreme non-dominated solutions, expressing better trade-off degrees between both actors’ costs. Managerial implications. The promising results obtained by our proposal encourage decision makers’ to adopt a multi-objective approach rather than a bi-level one. From our personal perspective, we recommend running the three models (the multi-objective model and the two bi-levels ones); then analyzing the solutions of all models in terms of compromise degrees and logistic costs. This would allow both actors to observe how the hierarchy incurred by the bi-level models increases conflicts, while the multi-objective one generates solutions with much improved consensus degrees. Such observations will convince the supply chain stakeholders to adopt our multi-objective approach, while keeping an eye on the bi-level models’ solutions and the consensus degrees. Finally, we also recommend focusing on the extreme regions of the Pareto front since they contain rich solutions in terms of consensus. Such solutions are more convincing in the negotiation process and thus could lead to better win–win situations.

Analyzing and Designing Business Processes in the Ghana Cocoa Supply Chain for Supporting Inclusiveness

Ghana produces 20% of global cocoa output and is the second-largest producer and exporter of cocoa beans in the world. The Ghana cocoa industry is, however, challenged by a lack of adequate decision support systems across the supply chain. Particularly, cocoa farmers have limited access to information, which impedes planning, pricing, benchmarking, and quality management. In order to address this asymmetric access to information and ensure fair access to information that will allow the making of informed decisions, the supply chain stakeholders need to adapt their business processes. For identifying the requirements for better information flow, we identified the existing (as-is) processes through a systematic survey study in Ghana. We then identified the main problems and bottlenecks, designed new (to-be) business processes, and showed how IT systems support and enable inclusive business models in the Ghana cocoa industry. To enable inclusiveness, we incorporated IT solutions that improve information flows towards cocoa farmers. The results show that there are many opportunities (e.g., improving farmer livelihoods and a potential increase in export earnings) in the cocoa sector for Ghana and all stakeholders that can be utilized when there is chain-wide collaboration, equitable access to services, and proper use of IT systems.

Blockchain drivers to achieve sustainable food security in the Indian context

Blockchain has the potential to improve sustainable food security due to its unique features like traceability, decentralized and immutable database, and smart contract mechanisms. However, blockchain technology is still in the early stages of adoption in particular in agricultural applications. In this context, this article aims to identify blockchain drivers to achieve sustainable food security in the Indian context and model them using an integrated MCDM (Multiple Criteria Decision Making) approach. The blockchain adoption drivers are identified through an exhaustive literature review and opinions from domain experts from industry, academia, and Agriculture Supply Chain (ASC) stakeholders. Subsequently, the integrated MCDM approach is developed by combining Total Interpretive Structural Modelling (TISM) and Fuzzy Decision-Making Trial and Evaluation Laboratory (DEMATEL), which does not only investigate the interrelation between the identified constructs and builds hierarchy but also determines the intensity of the causal interrelationships. At a later stage, Fuzzy Cross-Impact Matrix Multiplication Applied to Classification (MICMAC) is used to cluster the identified drivers to evaluate the importance of each driver. The results reveal that Traceability, Real-time information availability to agro-stakeholder, and Decentralized and immutable database are the most significant drivers. Policymakers, governmental organizations and other relevant stakeholders may utilize the information about the interrelationship between these drivers and their influential power, to frame suitable strategies for enhancing the adoption rate of blockchain in the Indian ASC.

Identifying barriers to sustainable apple production: A stakeholder perspective

Apple is one of the most important cash crops in China. However, negative economic, environmental and social impacts are associated with its production. This study aims to apply a holistic systems perspective to understand existing problems associated with apple production in China and use this information to improve its sustainability. A structured survey was administered to farmers (n = 245) in Shandong and Shanxi provinces, combined with semi-structured interviews with apple supply chain stakeholders (n = 25). Themes, dimensions and relationships were identified based on an inductive thematic analysis of interview data, and then triangulated against the survey data. Interpretive Structural Modelling and Cross-Impact Matrix Multiplication Applied to Classification methods were applied to investigate interrelationships and effects of the elicited elements within the system. The results indicated that various environmental, economic and social problems are associated with apple production in China, including environmental and health risks associated with synthetic input applications, yield instability, deterioration of apple quality, farmers’ uncertainty about accessing routes to market, and the ageing farming workforce. The interaction of socio-economic and supply chain issues has contributed to the system “lock-in” to unsustainable practices within the apple production system. Existing agricultural policies were ineffective as they did not include policy leverage to mitigate the multiple factors driving lock-in to unsustainable practices within the system. The research has provided evidence to enable policymakers to develop effective and targeted strategies to facilitate sustainable production within the apple production system. In particular, the future policy mix should consider the entirety of the food system including perspectives and requirements of different stakeholders. The three-stage approach applied has demonstrated its feasibility of investigating sustainability issues facing a particular industry within a specific cultural and policy context.

Challenges and opportunities of aquaculture supply chains: Case study of oysters in Australia

Assessing seafood supply chains is important at both individual business and industry levels to ensure profitability, efficiency, and consumer satisfaction. Such assessments are typically aimed at understanding the structure of the supply network and at optimizing processes within the chain. Yet, identifying broader supply chain challenges (e.g., access to inputs, market access barriers) and opportunities (e.g., increasing demand) at an industry level is also important to inform industry development strategies. The aim of this case study is to identify challenges and opportunities within the four oyster species’ supply chains in Australia (Sydney rock oyster - Saccostrea glomerata, the Pacific oyster - Crassostrea gigas (also referred to as Magallana gigas), Angasi oyster - Ostrea angasi, Black lip oyster - Saccostrea echinate/Striostrea (Parastriostrea) mytiloides) and to offer options on how to address these. Data was collected through supply chain stakeholder interviews during October 2019 and August 2020. Findings suggest that challenges vary depending on the production scale of the industries as low-volume producing oyster industries grapple with production related challenges, while challenges of large-volume producing oyster industries also center around value creation. Opportunities are predominantly seen in addressing the identified challenges.

Traceable and Intelligent Supply Chain based on Blockchain and Artificial Intelligence

Smart manufacturing focuses on maximizing the capabilities to increase multiple objectives, like cost, delivery, and quality, in manufacturing enterprises. This requires implementing product development lifecycle, production system lifecycle, and business cycle for supply chain management. In short, a considerable amount of data is generated in a given manufacturing enterprise. Likewise, progress has been made to adopt blockchain in financial industries, but the adoption is slow in non-financial sectors. The article elaborates a methodology for the realization of a traceable and intelligent supply chain. First, the methodology elaborates on the realization of traceability of enterprise entities, which are an integral part of the supply chain. In this case, each participating stakeholder of the supply chain is required internally to realize a smart manufacturing system with an extension to write critical control data to the blockchain (i.e., a subset of process data). Artificial Intelligence (AI) is being adopted in most industries. A supply chain stakeholder has access to its data and can employ AI to derive new insights. The data available with the stakeholder provides a narrow context. With blockchain, all the stakeholders have access to the data from other stakeholders. Subsequently, the insights derived by a stakeholder will be more meaningful. This will assist in realizing an intelligent supply chain.

Exploring the critical success determinants for supply chain management in modular integrated construction projects

PurposeModular integrated construction (MiC) projects are co-created by a network of organizations and players providing different roles, information and activities throughout the supply chains. Hence, a successful delivery of MiC projects can hardly be decoupled from effective supply chain management (SCM). This study investigated the critical success determinants of effective SCM in MiC projects.Design/methodology/approachComprehensive literature research and expert review identified 20 candidate success determinants, which formed the basis for a structured questionnaire survey of experts in eighteen countries. The study computed the mean scores, normalized mean values and significance indices of success determinants for SCM in MiC projects.FindingsThe analysis revealed that design for SCM, effective communication and information sharing, organizational readiness and familiarity with MiC, seamless integration and coordination of supply chain, early involvement of critical supply chain stakeholders and extensive supply chain planning are the top five critical success determinants of effective SCM in MiC projects. The 20 success determinants are categorized into five: project strategy, bespoke competencies, process management, stakeholder management and risk management.Research limitations/implicationsThe study has some limitations. The smaller sample size could affect the generalizability of the results. The generalized analysis of the success determinants overlooked their sensitivities to specific contexts, industry climates and project types.Originality/valueThe study established a novel set of critical success determinants for SCM in MiC projects that have not been explicitly discussed in the MiC success literature and described their hypothetical dynamic linkages. It contributes to a better understanding of how best to manage the MiC project supply chain effectively.

Lassoing the bullwhip effect by applying blockchain to supply chains

PurposeA supply chain (SC) involves many stakeholders, directly or indirectly, for satisfying consumers’ requirements. SC management is restricted by a lack of information sharing among stakeholders as parties of SC do not have direct communication and/or are not willing to share private and competitively sensitive information. In the SC, the bullwhip effect (BWE) is an undesirable phenomenon that aggravates the SC performance and increases the overall cost of SC. The main culprit of BWE is the lack of SC coordination among the parties, which results from wrong and lack of information sharing. Blockchain technology (BT) has the main characteristic of distributed shared ledger that makes all parties in the SC network able to access data. This paper aims to develop a BT model and implement it into the SC.Design/methodology/approachA blockchain is developed consisting four SC stakeholders and an integrated development environment has been used for coding in Python.FindingsThe analysis of the impact of the adoption of BT in SC shows the reduction in BWE.Originality/valueIn SC, BT can be considered as an effective tool to share the demand data among all SC partners. Sharing of such data will improve SC planning and reduce the BWE.

Impact of COVID-19 on the Supply Chain of the Food Industry: A Literary Analysis

The devastating impact of COVID-19 on different business functions cannot be undermined. This effect was highly disruptive for the food industry where a number of businesses closed down whilst a significant number of businesses had gone bankrupted. Considering this stance, this study explored the impact of COVID--19 on the supply chain of the food industry which was also the objective of this study. The research opted for interpretivism paradigm and qualitative research approach, following which literary analysis of the previous studies conducted within this domain was compared and analyzed. Findings of the study identified that COVID-19 directly hindered the food industry's supply chain in the times of seasonal employment where most of the migrant workers were unavailable due to sickness, lockdown restrictions, or any sort of travel restrictions. Besides that, streamlining and managing the flow of food ensuring that all the stages of the supply chain in the food industry are completed effectively was identified as another key challenge. Likewise, economic shrinkage and reallocation of resources paralyzed the economy of many countries and, hence, hindered governmental institutions' capacity to provide financial incentives to the companies. In addition, logistical efficiency was also affected due to prolonged lockdown, devastating the fine-tuned schedule and causing disruption in the food supply chain. Therefore, many foodproducing companies either closed their operations or had to reduce their production or operational capacity, which further resulted in increased demand, less supply, and less sales or profitability of the food businesses. it is recommended for the food businesses to consider restructuring their business models specifically related to progressive investment in the domain of supply chain. Companies need to foster collaboration among different actors or stakeholders of supply chain including an integration of raw material supply, manufacturing of food products and a streamlined chain of their supply in the market.

Blockchain-Based Traceability for Anti-Counterfeit in Cross-Border E-Commerce Transactions

Cross-border e-commerce, involving international product transactions via online and mobile platforms, is growing at a dramatic rate around the globe. One of the main concerns of brand firms is preventing counterfeit products from being sold under their names on e-commerce platforms. Counterfeit goods not only create economic losses to both the supply and demand sides, but also undermine efforts to improve sustainability. Proliferating counterfeits harm the brands of supply firms and trust in selling e-commerce platforms. In addition, they discourage participants in the supply chain from investing in social and environmental sustainability. If end-customers have access to detailed and comprehensive product information with a traceability system that can help overcome information uncertainty and asymmetry, losses can be prevented. The result of the pilot test has shown that securely shared in-depth product information among supply chain stakeholders from the supply side to end-customers can help prevent counterfeit goods from proliferating further by enabling consumers to determine the authenticity of products and report forgeries before paying.

Humanitarian Customs: Lessons Learned Regarding Cusoms Response and Role in Supply Chain Continuity During the COVID-19 Pandemic

This paper, presented at the World Customs Organization (WCO) PICARD Web Conference 2020, analyses the challenges faced by Customs and the key stakeholders in the cross-border supply chain due to the onset of the COVID-19 pandemic. It documents the role of Customs in supply chain continuity by recording policy responses, innovative practices and technological solutions to highlight the initiatives taken for faster release of cargo including emergency relief cargo, hasslefree movement of international passengers and reduction in time and cost for the stakeholders in cross-border supply chains. For disseminating the lessons learned as a way of sharing best practices, the paper discusses how Indian Customs has facilitated the movement of goods while applying appropriate risk management; how Customs has enhanced communication, collaboration and cooperation with their Participating Government Agencies and the private sector; and what measures are being taken by Customs to protect their frontline officers. An analysis by the authors of dwell time data across major customs formations in India proved that the policy responses by the Central Board of Indirect Taxes and Customs (CBIC) yielded positive results through reduction in dwell time from May 2020 onwards. The authors have also analysed in detail the importance and effective role of the WCO in supply chain continuity across the globe during the COVID-19 pandemic.

Implementation of the new EU IVD regulation- urgent initiatives are needed to avert impending crisis.

Laboratory medicine in the European Union is at the dawn of a regulatory revolution as it reaches the end of the transition from IVDD 98/79/EC (https://eur-lex.eur-opa.eu/legal-content/EN/TXT/?uri=CELEX%3A31998L0079&qid=1628781352814) to IVDR 2017/746 https://eur-lex.europa.eu/eli/reg/2017/746. Without amendments and contingency plans, implementation of the IVDR in May 2022 will lead the healthcare sector into uncharted waters due to unpreparedness of the EU regulatory infrastructure. Prospective risk analyses were not made by the European Commission, and if nothing happens it can be anticipated that the consequences will impact all stakeholders of the medical test pipeline, may seriously harm patients and may prevent caregivers from making appropriate clinical decisions due to non-availability of medical tests. Finally, it also may discourage manufacturers and academia from developing specialty tests, thereby hampering innovation in medical diagnostic care. We hereby inform laboratory professionals about the imminent diagnostic collapse using testimonies from representative stakeholders of the diagnostic supply chain and from academia developing innovative in-house tests in domains of unmet clinical needs. Steps taken by the EFLM Task Force on European Regulatory Affairs, under the umbrella of the Biomedical Alliance in Europe, will be highlighted, as well as the search for solutions through dialogue with the European Commission. Although we recognize that the IVDR promotes positive goals such as increased clinical evidence, surveillance, and transparency, we need to ensure that the capabilities of the diagnostic sector are not damaged by infrastructural unpreparedness, while at the same time being forced to submit to a growing bureaucratic and unsupportive structure that will not support its "droit d'exister".

CORPORATE SOCIAL RESPONSIBILITY OF LOGISTICS BUSINESS

Background. The activities of logistics companies require introduction of mana­gement tools of corporate social responsibility (CSR) at the strategic and operational level today. Accordingly, the issues of specific features, manifestation forms and promising areas of development of socially oriented logistics business are relevant. Analysis of recent research and publications has shown that there is a wide range of publications about CSR nature, principles, forms and its implications for enterprises. However, the features of socially oriented development programs by logistics companies are not studied. The aim of the article is to investigate the peculiarities of manifestation of corporate social responsibility, the forms and directions of its implementation in the activities of lo­gistics service providers in the context of modern global challenges. Materials and methods. Methods of comparative analysis, synthesis, systema­tization, generalization were used in this paper. Results. Thanks to socially oriented approaches to doing business, logistics com­panies are often able to achieve significant resource savings, solve staffing issues, support innovative development, establish and maintain transparent and mutually beneficial rela­tionships with all stakeholders in supply chains. The main areas of CSR for logistics companies are environmental, which is manifested in the plane of transport and ware­housing operations; economic area ensures the efficiency and reliability of logistics chains, development of economic systems; social area is in the context of labor relations and ensuring consumer rights. Operators of the Ukrainian logistics services market are actively implementing CSR practices and confirm this fact with certificates of compliance with international standards. During the COVID-19 pandemic, logistics companies significantly expanded socially oriented business practice. Conclusion. In the context of the global pandemic crisis, new threats and challenges are emerging for logistics operators, related to their increased accountability to society and growing risks to the uninterrupted functioning of supply chains. Keywords: corporate social responsibility, logistic companies, sustainable deve­lop­ment programs, socially oriented activities, virtuous partnership, standards of sustain­nable business development.