Learning outcomes The learning outcomes are as follows: understand the concept and importance of UGC in marketing campaigns; analyze the benefits and challenges of incorporating UGC as a marketing strategy; and evaluate the effectiveness of Nykaa's UGC marketing campaign. Case overview/synopsis The case focuses on Nykaa, India’s premier beauty and cosmetic e-commerce platform, and its innovative use of user-generated content (UGC) in social media marketing. Being a marketing intern, the objective is to critically evaluate the effectiveness of Nykaa’s UGC strategy compared to brand-generated content in terms of reach, engagement and brand attachment. The case examines the objectives behind Nykaa’s UGC campaign, which aimed to leverage authentic customer experiences to build trust, increase brand visibility and drive sales. Students will explore the reasons why Nykaa chose UGC as a marketing strategy. The case also delves into the challenges associated with implementing a UGC campaign. Additionally, the case highlights the role of social media platforms in facilitating UGC campaigns and explores the strategies adopted by Nykaa to encourage customers to participate actively. Students will evaluate the effectiveness of these strategies and their potential applicability to other industries and brands. Complexity academic level The teaching case is aimed at the students of postgraduate academic programs in the areas of knowledge of marketing, social media marketing and digital marketing. The case will help in understanding the user and brand-generated content and how to help companies with its solution. Supplementary material Teaching notes are available for educators only. Subject code CSS8: Marketing.
Read full abstract