Strategic Performance Indicators Research Articles

The Role of Strategic Auditing in Enhancing Strategic Performance: An Empirical Study of the Opinions of Employees at the General Company for Iraqi Ports

The objective of the research is to ascertain the significance of strategic auditing and evaluate its influence on enhancing strategic performance at the General Company for Iraqi Ports. In order to accomplish this, the researcher utilized a descriptive-analytical methodology, constructing a concept++ual framework that encompasses research variables and creating multiple primary hypotheses. The researcher employed a questionnaire as the principal instrument for data acquisition, disseminating a total of 200 forms. The SPSS software was used to analyze and determine the link between variables. The investigation yielded numerous significant findings, which are as follows: The study revealed a statistically significant correlation between the dimensions of strategic auditing and strategic performance indicators within the company under investigation. Additionally, a noteworthy correlation was observed between the dimensions of strategic auditing and strategic performance indicators. Based on the aforementioned findings, a series of recommendations that align with these conclusions have been put forth, accompanied by a clear delineation of the mechanisms required for their effective implementation.

Комплексный подход к реализации стратегии в устойчиво развивающейся городской поликлинике.

Currently, strategic planning is the basis of the activities of many healthcare organizations. Building strategic goals and objectives structures the action plan and allows you to determine the degree of importance of the work being carried out relative to the organization’s policies. However, not all management methods and techniques lead to sustainable development of healthcare organizations. To achieve the strategic goals of an organization, an integrated approach is needed, which determined the relevance of this study. Purpose of the study is to determine and the description of an integrated approach to the implementation of strategic objectives in a sustainably developing healthcare organization providing primary health care to the urban population. Materials and methods. The study of the sustainable development of healthcare organizations was carried out from 2012 to 2023, and a sociological study of the opinions of the heads of healthcare organizations implementing a development strategy was carried out from 2012 to 2018. Results. A sociological survey of managers showed that 24,6% of healthcare organizations applying a development strategy do not achieve their indicators within 3 years. To increase the sustainability of the development of healthcare organizations, an integrated approach is required in combination with such management methods as: implementation of a quality management system; implementation of a sustainable development model; implementation of improvements; training staff on a long-term development strategy; analysis of process effectiveness, etc. To implement a sustainable development strategy in the healthcare organization, the following activities were developed and implemented: determining the long-term goals of the healthcare organization; determination of key performance indicators of the organization; identifying key processes to achieve long-term goals of the clinic; identification of key performance indicators for each process; determining the quality and quantity of resources that support key processes; on-the-job training of personnel; monitoring and analysis of key performance indicators; identifying departmental best practices; implementing organizational improvements and innovations; changing long-term goals and key performance indicators based on the internal needs of the organization. In general, over 6 years, the effectiveness of the organization’s strategy and policies increased by 5,9 times. Findings. Thus, to achieve sustainable growth in long-term development indicators, it is necessary not only to formulate strategic performance indicators, but also to ensure their implementation in all divisions of the healthcare organization, including administrative, economic and support services. To this end, it is necessary to involve staff in improving work efficiency through on-the-job training in the best practices for implementing project work to improve the activities of a healthcare organization. This integrated approach increases employee engagement and allows for sustainable development of the organization as a whole.

Financial inclusion as an indicator of national security

The prerequisites for forming national security based on the creation and use of financial inclusion are studied. The essence of the concept of financial inclusion as a component of national security is defined. The expediency of its implementation for all segments of the population is substantiated. It is emphasized that financial inclusion is one of the five directions of the Strategy for the Development of the Financial Sector of Ukraine until 2025 and has specific strategic goals and performance indicators that are related to the level of public confidence in the financial system, the level of financial literacy of the population, and is reflected through the ratio of non-cash card transactions (including P2P) to the total number of transactions and the ratio of cash to GDP. An analysis of the indicators of the level of financial inclusion, which forms the basis of the Strategy for the Development of Ukraine's Financial Sector until 2025, shows that the current values of the indicators do not correspond to their target values. The carried-out analysis made proposing options for developing financial inclusion possible, considering its strategic vectors. In dynamics, the level of public awareness of the use of financial products in Ukraine and other countries worldwide is analyzed. A forecast of the use of financial products by number and type for 2023 – 2024 is made. Positive changes in awareness of financial products in Ukraine have been noted. The expediency and necessity of applying financial inclusion to ensure national security are substantiated. It is noted that the issue of financial inclusion has become especially relevant in the context of the Russian-Ukrainian war. The Top 4 financial products in terms of recognition in the context of age groups are analyzed, and the difference by age categories is reflected. The methods of applying financial inclusion are allocated, and the main aspects that affect it are identified. The main aspects of the information platform on the National Bank of Ukraine website, which is the formation and development of financial literacy among all strata and age categories, are studied. It is noted that financial literacy measures, which the National Bank of Ukraine initiated, require the support of partners. Keywords: financial inclusion, financial service, financial product, financial literacy, protection of user rights, National Bank of Ukraine.

How Can the Enterprise Strategic Performance Indicators be Constructed

In the current commercial society, enterprises pay more and more attention to the confirmation of strategic factors and the construction of strategic performance indicators. Previous researchers have conducted in-depth research on strategy and performance respectively, but there is still a gap in the research of integrating the two to build a strategic performance indicator system. Therefore, this study will aim at this gap, based on the previous research and expansion, first clarifying the composition level of strategy and the composition system of performance, select the corresponding strategic performance indicators through analysis, and study the construction of strategic performance model through the method of building models. Through the research, a rough conclusion is that the strategic performance is positively related to the improvement of most strategic factors, such as financial benefit, operational efficiency, social benefits and market value. It can be seen that the improvement of strategic factors for performance is conducive to the development of enterprises.

The performance assessment of the Jordanian logistics sectors: A balanced scorecard approach

The challenges that businesses face in the modern market, as well as continuously changing economic realities, have forced management stakeholders to recognise the necessity for sophisticated and multi-faceted data. It would allow them to make well-justified decisions that could be implemented rapidly and effectively, resulting in economic benefits for the organisation. In light of the changes that are arising in the current international economy, the client expects that the delivered products or services fulfil their requirements of high quality, adequate quantity, significant time and place of delivery, as well as cost-effectiveness. The balanced scorecard (BSC) is a strategic management tool that began as a strategic measurement system. A BSC consists of strategic objectives and performance indicators that are in line with the organisation’s mission and strategy. The literature on employing multicriteria decision-making methods (MCDM) to simulate a BSC is extensive. The goal of this research is to employ the BSC to undertake a conceptual analysis of the performance of logistics companies in Jordan. The proposed strategy was then implemented in a company that works in the food industry. Managers were questioned after the application regarding the method and the implementation procedure. They discovered that the procedure was useful, but that it took a long time.

Prioritisation of resilience criteria and performance indicators for road emergencies crisis response: an analytic hierarchy process (AHP) approach

PurposeThis paper aims to develop a crisis readiness framework for road traffic crisis response for law enforcement agencies in the United Arab Emirates (UAE).Design/methodology/approachA Delphi method was used that combined questionnaire-based survey and the analytical hierarchy process to collect quantitative and qualitative data from an expert panel of crisis readiness professionals on how they prioritise and weigh the different strategic criteria, sub-criteria and performance indicators in the context of law enforcement agencies’ traffic response.FindingsThe findings of this paper resulted in the identification, ranking and validation of ten key dimensions of crisis readiness clustered into three distinct sets of priority rankings: response planning, resources, training and coordination; information management and communication and risk and hazard assessment; and early warning, legal and institutional frameworks, recovery initiation and property protection. The results additionally established the relative priority of sub-criteria for each criterion and validated a broad set of key performance indicators (KPIs) for the top six ranked criteria.Research limitations/implicationsThe findings are based on a single case study focused on a specific area of operation within crisis response and one group of organisations of the UAE police sector. This potentially places a constraint on the wider generalisation of the findings to different operational areas and agencies, as they may have different priorities or organisational conditions that have implications for the framework application and the relative importance of certain criteria and sub-criteria.Practical implicationsThis paper provides strategic guidance in the form of a prioritised list of criteria, sub-criteria and KPIs that can direct efforts to optimise different dimensions of crisis readiness at a strategic and operational level.Originality/valueThis paper makes an original contribution in identifying the key criteria and performance indicators of crisis readiness for road traffic situations. The findings contribute a comprehensive strategic readiness framework that supports planning and decision-making for the development of organisational capacities that can enhance response times of police to road traffic crises. This framework ranks dimensions of crisis readiness and key sub-criteria in order of priority and validates the key components of crisis readiness that can support practitioners to structure, standardise and benchmark key processes and elements of crisis response.

5 - The Exploration of Service Quality Leadership for Private Higher Education Institutions in South Africa

This is a first study to explore service quality leadership within the South African private higher education (PHE) domain that emphasised the need for the development of a total quality service (TQS) framework for private higher education institutions (PHEIs) in South Africa. To address the problem, the explorative study was based on a qualitative and quantitative research approach in terms of four measuring instruments, namely (1) a literature review on general PHEI leadership perspectives related to service quality; (2) leadership perspectives by means of the Leadership Practices Inventory (LPI) assessment instrument; (3) an empirical study of service quality measured (by means of SERVQUAL) at a prominent South African PHEI; and (4) semi-structured interviews conducted with the leadership of PHEIs (fifteen principals – CEOs or top managers) from South African PHEIs. Besides the need for a TQS framework, the results indicated that service quality is a strategic performance indicator and a bigger priority for PHEIs than for public institutions. The leadership indicated a commitment to measure, manage and improve service quality on a holistic basis.

Sustainability Performance Management Framework for Circular Economy Implementation in State-Owned Plantation Enterprises

The circular economy concept needs to be part of the performance management system so that it is in line with a company’s vision and mission. Thus, the circular economy will play an important role at the operational level of companies. The circular economy needs to be internalized, starting by formulating the company’s vision and mission, establishing strategic objectives and performance indicators, and creating resource allocation policies. This research aims to design a sustainable performance management system in the context of a circular economy for state-owned plantation enterprises (SOPEs). This study used a qualitative research coding method that was validated in three SOPEs in Indonesia. Validation was performed by comparing the framework based on the conceptual formulation with the data and information obtained during field assessment. Primary data came from interviews with 15 managers, while secondary data came from official company documents. The research results show that the initial framework that was built is in accordance with the results of the exploration of the circular economy strategic objectives in the three SOPEs. The results of the 100 percent validation and perception test of managers on the range of values are important. Therefore, the proposed framework can be used in SOPE.

Big Data Management and Smart City: From Affordance technology perspective view size

Cities are aware today more than ever by the value of new technologies to develop effective and sustainable services for citizens, visitors, and businesses in all areas of the territory, this awareness is based on the inclusion of technology in the socio-economic formula by integrating modern analytical tools to analyze massive urban data to capitalize on valuable insights about key strategic performance indicators for the success of city model. This paper’s main contribution is to explore big data analytics adoption in smart city model using affordance theory and providing an example of the use of technology affordance perspective as one of the concepts that has been adopted in a variety of studies that used to describe and analyze the potential enabled affordances for actions that arise from the relationship between a technological artefact and goal-oriented actors of Big Data Management tools and how adopting a high-level big data smart city driven strategy can unlock new technological and business potentials.

Policy Formulation in Integrating Vocational Education Graduates with the Labor Market in Indonesia

This study aims to analyze the policy formulation in integrating vocational education graduates with the labor market in Indonesia. The expected impact of this research is to improving quality of policy formulation in the universe of vocational education and to increasing the massive absorption of vocational education graduates with the labor market in Indonesia. The framework of policy formulation with the model of Political Administrative Program (PAP) which consists of the elements: concrete objectives, evaluative elements, operational elements, political-administrative arrangements, and procedural elements are used in this study. This research used a qualitative method with a phenomenological study. The results showed that the policy formulation in integrating vocational education graduates with the labor market in Indonesia is not fully optimal. there are some weaknesses that become critical notes such as: far gap between the projected proportion of job opportunities per year with the number of graduates in vocational education and training, lack of relevance of projections between Strategic Objective Performance Indicators (IKSS) and Program Performance Indicators (IKP) in the realm of courses and training, low projection target of increasing Program Performance Indicators (IKP) per year until 2024, synergy of stakeholders (including the world of work) in the Vocational High Schools development program is still lacking, and fragility of the substance of employment in Law of the Republic of Indonesia Number 11 of 2020.

Proposta de um conjunto de indicadores de desempenho em agroindústrias: o caso de usinas sucroalcooleiras

Este trabalho tem por objetivo elaborar e propor um conjunto de indicadores de desempenho estratégicos e táticos para uma usina sucroalcooleira. Esses indicadores têm por característica abranger todas as áreas da usina para permitir aos tomadores de decisão uma visão global da empresa. Os indicadores foram obtidos por intermédio de uma pesquisa-ação que envolveu gestores das diversas áreas da usina. Os indicadores propostos utilizam o framework Performance Prism para sua construção e atendem às necessidades de gestão da empresa para os diretores da usina. Para demais níveis hierárquicos da empresa, o trabalho sugere que os ciclos propostos sejam replicados. O modelo proposto assume que indicadores de desempenho em uma usina sucroalcooleira deve contemplar aspectos ligados à industrialização da cana-de-açúcar e às atividades de produção agrícola. Neste sentido, são propostos 24 indicadores de desempenho que atendem às expectativas da usina. A equipe de diretores da usina colocará em prática os indicadores sugeridos e utilizará a pesquisa-ação proposta neste trabalho para expandir o conjunto de indicadores para o nível operacional. A principal contribuição deste artigo é a proposição de indicadores de desempenho que compreendem o conjunto de atividades de uma usina de cana-de-açúcar.

ФОРМИРОВАНИЕ СТРАТЕГИЧЕСКИХ ЦЕЛЕЙ И ИНДИКАТОРОВ РЕЗУЛЬТАТИВНОСТИ ГОСУДАРСТВЕННОГО РЕГУЛИРОВАНИЯ РАЗВИТИЯ АГРОПРОДОВОЛЬСТВЕННЫХ СИСТЕМ В РЕГИОНАХ РОССИИ

The aim of the work is to substantiate the possibilities of agreeing on strategic goals and performance indicators of the state regulation in developing the country’s agri-food system and local goals for developing agri-food sectors of the regions. The formation of strategic goals and indicators is due to the significant socio-economic differentiation among the regions according to the main characteristics of agricultural production: the provision of resources, the efficiency of their use, territorial location to the centers of product sales, natural, climatic and soil conditions. The diagram of the relationship between goals, objectives andindicators of state policy in the field of regulation of the development of agri-food systems in regions is presented. The forms of interaction between the management systems of the federal and regional levels on the issues of conducting a coordinated socio-economic policy in the agri-food sphere have been identified. These include: the signing of financial agreements between the Russian Ministry of Agriculture and regional authorities regarding the provision of subsidies for specific areas of agricultural policy; decomposition of target indicators for all regions within a separate indicator or direction; allocation of regions with a special status; co-financing of agricultural policy directions between federal and regional budgets; complementing the goals of the federal level through the implementation of similar directions in the structure of regional policy; general consideration of the regional specifics of Russia. The main directions for creating strategic goals and development indicators of increasing the effectiveness of state regulation of agri-food systems in the regions are proposed: equal distribution of state support funds by reducing the excessive concentration of subsidies in the main agricultural regions; updating the established priority directions for the development of the agro-industrial complex in the regions of Russia; taking into account regional production, social and infrastructural opportunities in the formation of directions of state agrarian policy; differentiation of development goals for AFS in the regions.

Measuring Performance of Business Incubators: A Literature Review and Theoretical Framework Development

Business Incubation is one of the latest concept in promoting entrepreneurship in global economy. Concept which originated in 1958 at Batavia, United States is now hot buzz around the world. The present study provides a conceptual framework developed through identified strategic performance indicators (SPIs) used or suggested by authors for mapping performance of Business Incubators (BIs). The conceptual framework embarks SPIs both for BI management and incubatees which together constitute major stake holding in BIs. The SPIs have been identified from extensive literature review of correlated research articles from 1990 to 2017. The research is suggestive of that least number of authors have used IPRs as SPI in their PMS, frequently used SPI in literature is survival rate of incubatee firms. Intangible factors have not been given due weightage by authors in their PMS The study is also suggestive of that most of the PMS adopted in BIs are not holistic in approach as they ignore assessment of incubatees at various stages of BIP. A conceptual framework is proposed based on segregation of identified SPIs amongst incubator manager and incubatees. The framework depicts the need and importance of Operational performance indicators for each identified SPIs.

Impactos do Processo de Aquisição na Estrutura, Estratégia e Cultura Organizacional: Estudo de Caso em uma Empresa do Mercado de Meios de Pagamento

Concebidas como operações para expandir e diversificar mercados, buscando aproveitar oportunidades de negócios, as Fusões e Aquisições (F&A) são consideradas uma das mais recorrentes formas de reestruturação organizacional, cujos impactos atingem os mais variados aspectos, incluindo as decisões estratégicas, a estrutura organizacional e a cultura corporativa. Todos esses aspectos são essenciais para determinar o sucesso ou o fraco de um processo de F&A e não podem ser negligenciados. Sob essa perspectiva, o presente artigo tem como objetivo explorar o processo de aquisição de uma empresa do mercado de pagamentos brasileiro, investigando as principais mudanças e impactos na estratégia e na estrutura organizacional e a percepção e adaptação dos funcionários aos novos elementos culturais desta empresa decorrentes de tal processo. A pesquisa foi conduzida tendo como base, fontes documentais tais quais relatórios e apresentações internas da empresa e; entrevistas com executivos dos níveis operacional, tático e estratégico, que vivenciaram o processo de aquisição tanto na empresa adquirida quanto na adquirente. Os resultados evidenciaram que elementos culturais da instituição financeira adquirente foram rapidamente incorporados à empresa estudada. A estratégia e a estrutura organizacional da empresa sofreram alterações em sua forma de solucionar problemas gerenciais, melhorar indicadores estratégicos de desempenho e aumentar a sinergia entre as duas empresas. Palavras-chave: Estratégia. Estrutura Organizacional. Mercado de Pagamentos. Fusões e Aquisições. AbstractPlanned as operations to expand and diversify markets, in order to take advantage of business opportunities, mergers and acquisitions (M&A) are considered one of the most recurrent forms of organizational changes, whose impacts affect the most varied aspects, including strategic decisions, organizational structure and corporate culture. All these aspects are essential to determine the success or weakness of a M&A process and can not be neglected. In this perspective, this article aims to explore the process of acquiring in a company from the Brazilian payments market, investigating the main changes and impacts in the strategy and organizational structure and the perception and adaptation of the employees to the new cultural elements resulting from such process. The research was carriet out through documentary sources, such as internal reports and presentations, and interviews with executives at the operational, tactical and strategic levels who experienced the acquisition process both in the acquired company and in the acquirer. The results showed that acquirer’s cultural elements were quickly incorporated into the acquired company. The strategy and organizational structure of the acquired company undergone changes as a way to solve managerial problems, improve strategic performance indicators and increase the synergy between the two firms. Keywords: Strategy. Organizational Structure. Payment Market. Mergers and Acquisitions.

A BALANCED SCORECARD MODEL PROPOSAL FOR SCIENCE PARKS

Science parks have spread throughout the world as mechanisms to promote innovation, technology transfer, knowledge exchange, generation of skilled employment and socioeconomic development. Nevertheless, a current challenge for a venture is the development of more detailed performance management system, representing the major stakeholders, demonstrating results and indicating opportunities for improvement. To contribute to fulfilling this gap, this work proposes a model for performance management of science parks, using the management tool Balanced Scorecard (BSC) as a reference. In drawing up this model, a multiple case study was designed in three Brazilian science parks in operation. The justification for the development of this model is the need for the creation and improvement of a management tool that is a reference for science parks’ managers and stakeholders. Thereby, it is expected that the model helps managers understand the strategic goals and performance indicators common to these ventures. The research contributions by extending known solutions to new problems and the results could be applied in several science parks.

Justification of the competition strategy selection for agricultural enterprises

The object of research is the process of forming a competitive strategy for agricultural enterprises using the example of the «Agrotrade» Group of Companies (Kharkiv, Ukraine). One of the most problematic places of strategic management of the company is a constant analysis of the competitive environment. The process of creating a competitive strategy is associated with the systematic monitoring of changes in the external and internal environments.In the course of the research, methods of analysis, synthesis, grouping, generalization, abstract-logical, economic-mathematical and graphical methods were used. The process of determining a competitive strategy for agricultural enterprises should take into account the specifics of the industry and the functioning of the national market. It provides for the determination of one's own competitive position and development priorities, based on benchmarking, and based on key indicators of the strategy matrix, using correlation and regression analysis, significant indicators of the consolidated financial statements of an enterprise. The rationale for the choice of indicators should be carried out using regression, it allows to determine some models and the completeness of explanatory factors. The definition of strategic performance indicators of the enterprise allows to adapt and optimize the activities of the company, to accumulate the necessary resources to achieve a specific goal.Based on the results of the analysis of the competitive environment and determining the place of the «Agrotrade» Group of Companies in it, two priority development vectors are identified, corresponding to I. Ansoff «product-market» matrix. The methods of economic and mathematical analysis make it possible to justify the feasibility of introducing a competitive strategy for the innovative development of products. A defined strategy will allow, provided that net profit is increased by at least 22.1 %, significantly improve our own competitive position and move to another, more attractive cluster, characterized by high performance indicators and based on the principles of innovative and technological development.The formation of an effective competitive strategy is a necessary component of a successful enterprise and the key to establishing a high level of industry competitiveness opens up new prospects in the international market.

The relation of Indonesia’s strategic industry principles and Supply Chain Operations Reference (SCOR) Performance Attribute

Article 33 of the1945 Constitution clearly states that all vital factors of production, called strategic industries, are controlled by the state and to be use for the prosperity of Indonesian people. This article implies that the strategic industries supply chain should be managed accordingly. The fourth amendment of the 1945 Constitution offers a macro framework as principles to conduct the supply chain. They are Togetherness, Efficiency of justice, Continuity, Environmental perspective and Self-Sufficiency. Furthermore, the framework can be used to build performance measurement indicators for the supply chain. Currently the method that is widely used to measure supply chain performance is the Supply Chain Operation Reference (SCOR). This study studied the relations of the strategic industries principle and performance indicators within the SCOR. Twelve professionals and researchers are interviewed as respondents to investigate those relations. More than 90% respondents agreed that; (1) the principle of togetherness is strongly related to Reliability, Responsiveness and Agility; (2) Efficiency of justice is strongly related to Responsiveness; (3) Continuity is strongly related to Agility; (4) Environmental Perspective is strongly related to Green Supply Chain, and; (5) Self-Sufficiency is strongly related to Responsiveness. Therefore, SCOR performance measurement attribute is related with the strategic industries principles.

Measuring Performance Using SWOT Analysis and Balanced Scorecard

This paper presents a method to measure the performance of a company by combining Strengths-Weakness-Opportunities-Threats Analysis (SWOT analysis) and the Balanced Scorecard (BSC) through the Analytical Network Process (ANP). BSC is a strategic measurement system that has become a strategic management system. A BSC includes strategic objectives and performance indicators that are aligned with the mission and strategy of the organization. The literature in modeling a BSC using Multicriteria Decision Making Methods (MCDM) is vast. Methods such as ANP have been used for different purposes. On the other hand, Strengths-Weaknesses-Opportunities and Threats Analysis (SWOT) analysis is a methodology for analyzing a company from an internal and external perspective in order to generate strategies for the firm. It has also been modeled quantitatively in order to produce strategies. This paper presents a method that combines quantitatively BSC and SWOT analysis to assess a company. The proposed method was implemented in a company that belongs to the food industry. After the application, managers were asked about the method and the implementation process. They found that the method was useful., but time consuming.

Індикатори результативності металургійних підприємств у контексті впровадження моделі корпоративної соціальної відповідальності

The performance of a separate metallurgical enterprise depends, on the one hand, from the industry-wide development and changes in the economic situation at both the state and global levels, and, secondly, from the correct management decisions on the development strategy to achieve the desired results. The management system to ensure the high performance of the metallurgical enterprise should be based on the principles of continuous improvement with the development of modern tools for measurement and ensuring the highest possible results. It should be the single integrated model that allows determine the key competitive advantages. In addition to the choice of such an optimal system, it is necessary to determine the trajectory of improvement with the phased design of its implementation and use. The purpose of the article is to determine the improvement direction of the system of the strategic management indicators of metallurgical enterprises based on the detailed description of the implementation of the integrated corporate social responsibility model. Based on the analysis of the full range of existing management systems and measurement models, the author proposed to consider the implementation of the integrated management system like SURE BPMS life cycle excellent (SBLCE) integrated strategy. The central element of this model is the design, implementation, use, review and re-evaluation of key strategic performance indicators based on the principles of corporate responsibility and sustainable development. The structure was formed and the directions of socially responsible performance management of the metallurgical enterprise were determined. The set of potential key indicators of strategic performance (KPI) of the industry was proposed. It was revealed that building a system of KPI is quite a creative process that requires an immediate response to the situation both inside the enterprise and in its relationship with the external environment. Each stage of SBLCE implementation was described in detail and graphically reflected.

Beyond Learning Outcomes: Impact of Organizational Flexibility on Strategic Performance Measures of Commercial E-Learning Providers

The success of e-learning courses is normally measured in terms of the learning outcomes delivered, but when it comes to the success of the organizations that are in the business of delivering commercial e-learning courses, delivering learning outcomes only does not suffice. Commercial e-learning providers, to remain successful, have to meet the main expectations of the learners hidden behind the successful completion of the e-learning courses. The main expectation for a learner could mean obtaining a skill certification leading to a better paying job or a successful attempt at securing a place in a reputed university which uses tough entrance examinations in the admission process. This study based on an ‘Action Research’ conducted on two commercial e-learning providers belonging to the non-formal education domain in India and conducted over a period of 3 years concludes that organizational flexibility plays a very important role on the strategic performance indicators of commercial e-learning providers.