Statistical Program For Social Sciences Research Articles

The Effect of Net Profit Margin, Debt Equity Ratio, and Tax Planning on Earnings Management

This study aims to determine the effect of net profit margin, debt equity ratio, and tax planning on earnings management. The companies included in this study are non-financial sector companies listed on the Indonesia Stock Exchange (IDX) in 2019-2020. This research uses the multiple linear regression analysis method and uses the application of the Statistical Program for Social Science (SPSS). The population in this study was 45 companies from the observations of 100 companies in the non-financial sector listed on the Indonesia Stock Exchange (IDX) for the 2019-2020 period, and the sample data used were 38 companies using a purposive sampling technique. The hypothesis test consists of a simultaneous test (statistical test F), a partial test (statistical test T), and a multiple linear regression test. The results of this study indicate that the Net Profit Margin variable has a positive effect on earnings management, the Debt Equity Ratio variable has a positive effect on earnings management, and the Tax Planning variable has a positive effect on earnings management.

Analisis Faktor Internal Yang Mempengaruhi Underpricing Saham Pada Initial Public Offering (Studi Perseroan Go Public di BEI Januari- Desember 2019)

This study was carried out to examine internal factors that determine the underpricing value of shares in the initial public offering on the IDX (Indonesia Stock Exchange) for the period January – December 2019. These internal factors consist of ROA (Return on Asset) and ROE (Return on Equity). This study is quantitative, and uses the explanatory research type of study, and uses the purposive sampling method in determining the sample. The sample used was 32 issuers during the period January – December 2019. The method used in this study is hypothesis testing including multiple linear regression analysis using the help of the Statistical Program for Social Science (SPSS). The database used in this study is a prospectus data published by issuers that will go public in collaboration with underwriting companies. The results of the study partially showed that the variables ROA (Return on Asset) and ROE (Return on Equity) did not have a significant effect on the underpricing value of IPO shares, and simultaneously the variables ROA (Return on Asset) and ROE (Return on Equity) together had a significant effect on the underpricing of IPO shares, where the coefficient results were negative in the underpricing value of IPO shares, which means that the greater the variables ROA (Return on Asset) and ROE (Return on Equity) then The underpricing value of the stock will decrease further.

The Effect of Human Resources Competence and Internal Control System on the Quality of Financial Statements with Organizational Commitment as a Moderating Variable at Three Public Hospitals in Pangkalan Kerinci - Riau

This study aims to determine the effect of human resource competence and control systems on the quality of financial reports with organizational commitment as a moderating variable. The research method used is quantitative research. The primary data used is data from questionnaires that are measured using a Likert scale. Population in this study were 3 hospitals in Pangkalan Kerinci, Pelalawan Regency, Riau. Determination of the sample was carried out using a purposive sampling method, in order to obtain a sample of 30 respondents. The research data were collected using a questionnaire which was then processed by the F test, t test and MRA test with the help of SPSS (Statistical Program for Social Science) version 22. The results of the study stated that (1) the competence of human resources had on the quality of financial reports, (2) the control system internal has on the quality of financial reports, (3) organizational commitment is unable to moderate the effect of human resource competence on the quality of financial reports, and (4) organizational commitment is unable to moderate the effect of the internal control system on the quality of financial reports.

Analisis Teori Antrian dan Optimalisasi Pelayanan Pada Alfamart Perum Cengkong Menggunakan Model Single Channel-Single Phase

Alfamart is a minimarket in which there is a service to consumers, therefore services must be considered and taken into account for consumer convenience. The purpose of this study is to see how optimal the service is at the Alfamart branch of Perum Cengkong. Alfamart Perum Cengkong uses a Single Channel-Single Phase queuing system. The results of this study were that by testing the normality of the data using the Statistical Program for Social Science (SPSS) software, the results of testing using the 1-Sample Kolmogorov-Smirnov showed that the positive deviation value was 0.215, the negative deviation was -0.167, while the Asymp, Sig values were 0.000. Then the data on the number of buyers is normally distributed because 0.000 ≤ 0.05. Furthermore, the Single Channel-Single Phase queuing model is very appropriate to use because buyers can be served well and get optimal time. This can be seen from the number of individuals or buyers waiting in the queue (Lq), which is 0.003. The average number of buyers in the system (L) totals 0.06. The probability of having no buyers or empty servers (P0) is 94%.

The Influence of Financial Literacy, Financial Attitude and Locus of Control on Financial Management Behavior: A Case Study on Jakarta State University Students Class of 2019

The Influence of Financial Literacy, Financial Attitude, and Locus of Control on Financial Management Behavior. Universitas Negeri Jakarta 2022. The purpose of this study is to examine and analyze the influence of Financial Literacy on the Financial Management Behavior of State University Students of Jakarta in 2019, Financial Attitude on Student Financial Management Behavior. Jakarta State University in 2019, and Locus of Control on Financial Management Behavior of Jakarta State University Students in 2019. The technique of sampling that used in this study was non-probability sampling through purposive sampling. This study uses primary data sources, namely questionnaires collected from 79 Jakarta State University students in 2019. The data analysis technique used in this study uses a computer program, namely the Statistical Program for Social Science (SPSS) which consists of validity and reliability tests. This study obtained the following results: (a) Financial Literacy significantly had a positive influence on the Financial Management Behavior of Jakarta State University Students in 2019; (b) Financial Attitude had no influence on the Financial Management Behavior of Jakarta State University Students in 2019; (c) Locus of Control has a significant favorable influence on the Financial Management Behavior of Jakarta State University Students in 2019; and (d) Financial Literacy, Financial Attitude, and Locus of Control significantly have a positive influence on the Financial Management Behavior of Jakarta State University Students in 2019.

Pengaruh Budaya Organisasi, Gaya Kepemimpinan, dan Kepuasan Kerja terhadap Kinerja Pegawai di SMP Negeri 6 Kota Serang

This study aims to analyze and determine the relationship between the influence of organizational culture, leadership style, and job satisfaction on employee performance at SMP Negeri 6 Kota Serang. The approach used is quantitative with an associative type, while data collection is done through literature and questionnaires which are measured using a Likert scale. The sample in this study was all staff and teachers at SMP Negeri 6 Kota Serang with a total of 30 people. Data testing was carried out through validity testing, reliability testing, classical assumption testing, multiple linear regression testing, and hypothesis testing with the help of software called Statistical Program for Social Science (SPSS) version 24. The results showed that: (1) There is a positive influence and partially significant on organizational culture on employee performance at SMP Negeri 6 Kota Serang; (2) There is a positive and significant effect partially on satisfaction with the performance of employees of SMP Negeri 6 Kota Serang; (3) There is a positive and significant influence partially on leadership on the performance of employees of SMP Negeri 6 Kota Serang; (4) There is a significant influence simultaneously on organizational culture, leadership style, and job satisfaction on the performance of employees of SMP Negeri 6 Kota Serang.

Stocking Practices of Anti-Tuberculosis Medications among Community Pharmacists and Patent Proprietary Medicine Vendors in Two States in Nigeria

Evidence has shown that non-fixed-dose combination (non-FDC) anti-TB drugs could promote the spread of drug-resistant tuberculosis (DR-TB). We aimed to determine anti-TB medication stocking and dispensing practices among patent medicine vendors (PMVs) and community pharmacists (CPs) and their determinants. This was a cross-sectional study using a structured, self-administered questionnaire among 405 retail outlets (322 PMVs and 83 CPs) across 16 Lagos and Kebbi local government areas (LGAs) between June 2020 and December 2020. Data were analyzed with Statistical Program for Social Sciences (SPSS) for Windows version 17 (IBM Corp., Armonk, NY, USA). Chi-square test and binary logistic regression were used to assess the determinants of anti-TB medication stocking practices at a p-value of 0.05 or less for statistical significance. Overall, 91%, 71%, 49%, 43% and 35% of the respondents reported stocking loose rifampicin, streptomycin, pyrazinamide, isoniazid and ethambutol tablets, respectively. From bivariate analysis, it was observed that being aware of directly observed therapy short course (DOTS) facilities (OR 0.48, CI 0.25-0.89, p < 0.019) and having previous training on TB (OR 0.32, CI 0.14-0.73, p < 0.005) reduced the odds of stocking anti-TB medication, while operating more than 1 shop (OR 3.32, CI 1.44-7.57, p = 0.004), having 3 or more apprentices (OR 5.31, CI 2.74-10.29, p < 0.001) and seeing over 20 clients/day (OR 3.02, CI 1.18-7.71, p = 0.017) increased the odds of stocking loose anti-TB medications. From multivariate analysis, it was observed that only the variable having three or more apprentices (OR 10.23, CI 0.10-0.49, p = 0.001) significantly increased the odds of stocking anti-TB medications. The stocking of non-FDC anti-TB medications was high and largely determined by the number of apprentices among PMVs and CPs in Nigeria, and this may have serious implications for drug resistance development. However, the results linking the stocking of anti-TB to the number of apprentices should be interpreted cautiously as this study did not control for the level of sales in the pharmacies. We recommend that all capacity-building and regulatory efforts for PMVs and CPs in Nigeria should include not just the owners of retail premises but also their apprentices.

Abstract WP29: Investigating Needs, Concerns, And Quality Of Life In Working Age Informal Caregivers Of Stroke Survivors

Informal caregivers are an essential component of stroke survivor care, yet they are at risk for poorer outcomes due to their own unmet needs, feelings of isolation and abandonment, and lack of personal resources. While a substantial body of research literature on stroke caregiving exists, there is a notable research gap related to the specific needs of working age (18-64) stroke caregivers. The purpose of this study was to characterize unmet needs and concerns, caregiver self-efficacy, social support, and quality of life of working age caregivers of stroke survivors. A cross-sectional descriptive design was used. Participants (N=103) included family or friends that provided unpaid care for a stroke survivor outside of healthcare institutions recruited through national organizations, local support groups, and Facebook ads. Participants completed an online survey comprised of questions exploring sociodemographic characteristics, stroke survivor functional independence, perceived social support, and caregiver needs and concerns, strain, self-efficacy, and quality of life. Descriptive statistics and linear regression analysis were performed using the IBM Statistical Program for Social Sciences (SPSS) v28 software package. In individual regression models, stroke survivor functional independence, caregiver self-efficacy, perceived social support, race, gender, relationship with the stroke survivor, transportation, and responsibilities outside of the caregiving role were predictive of caregiver quality of life. In multiple regression models, stroke survivor functional independence, caregiver self-efficacy, race and gender were statistically significant predictors of caregiver quality of life. In conclusion, this study adds to the current literature by exploring unmet needs and concerns of working age caregivers of stroke survivors and relationships between caregiver quality of life and sociodemographic characteristics, stroke survivor functional independence, perceived social support, and caregiver needs and concerns, strain, and self-efficacy. A greater understanding of these needs can inform intervention designs to meet the unique needs of a diverse population of informal caregivers of stroke survivors.

INTELLECTUAL CAPITAL TERHADAP CAPITAL GAIN MELALUI CORPORATE PERFORMANCE

&lt;p align="justify"&gt;This research aims to find out and analyze the effect of Intellectual capital on capital gains through corporate performance. The characteristics of the sample data include data on the financial statements of 10 companies belonging to the automotive company group with a financial reporting period of 6 years. From this data, indicators are calculated using a ratio formula based on variable measurement indicators with statistical application programs, including SPSS version 21 (Statistical Program for Social Science) and AMOS (Analysis Moment of Structure) version 20, which are packages in the SEM (Structural Equation Model) program. ). The results of this study indicate that intellectual capital, which consists of value added capital employed, value added Human capital , and structural capital value has a positive and significant effect on corporate performance. Intellectual capital consists of value added capital employed, value added Human capital , and structural capital value through corporate performance has a positive and significant effect on capital gains. Intellectual capital consisting of value added capital employed, value added Human capital , and structural capital value has a positive and significant impact on capital gains. It indicates that increasing the intellectual capital budget will immediately increase the company's capital gains. Corporate performance has a positive and significant influence on capital gains. It suggests that the level of corporate performance will be followed by the rise and fall of the company's capital gains.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Key words:&lt;/strong&gt; Intellectual Capital, Capital Gain, Corporate Performance&lt;/p&gt;

The Importance of Islamic Education for The Mental Health of Youth in Using Social Media

The purpose of this study was to analyze how the behaviour of adolescents uses social media and to analyze whether there is a relationship between Islamic education and the mental health of adolescents in utilizing social media in Binjai Bakung Village, Deli Serdang Regency. This study uses a quantitative method with a research design cross-sectional. For the sampling technique use the technique of purposive sampling. The population in this study were all young men and women who attended the National Development Education Foundation (PEMNAS) Binjai Bakung, Pantai Labu District, Deli Serdang Regency; in the 2022/2023 school year. While the sample is taken from a population of as many as 240 people. The inclusion criteria in this study were junior high school, high school and vocational school youth who attended the PEMNAS, were willing to be respondents and were on the spot. The collected data was analyzed using SPSS (Statistical Program for Social Science) by testing the level of validity and reliability as well as conducting univariate tests and chi-square tests. Based on the results of statistical testing chi-square with-values0.248&gt; 0.05. This means there is no relationship between social media use and adolescent mental health. This is because most teenagers prefer to access Islamic content as many as 84 people (35%) from 240 people, while teenagers who are interested in accessing entertainment content as many as 33 people (13.8%) from 240 people.

Pengaruh Corporate Social Responsibility Dan Ukuran Perusahaan Terhadap Nilai Perusahaan Dengan Corporate Governance Sebagai Variabel Moderating Pada Perusahaan Perbankan Yang Terdaftar Di BEI

This study aims to analyze the effect of corporate social responsibility and company size on company value with corporate governance as a moderate variable in banking companies listed on the IDX for the 2016-2021 period. The type of approach in this study is quantitative associative by collecting data using secondary data in the form of an annual report published by the company on the official website of the IDX, www.idx.co.id. The study population is all banking companies on the IDX for the period 2016-2021. The sampling technique with purposive sampling obtained samples from 14 companies with the observation year starting from 2016-2021 so that 84 samples were obtained. The data analysis technique used in this study used moderated regression analysis (MRA) with the Statistical Program for Social Science (SPSS 20) tool. The results of this study show that corporate social responsibility affects company value. the size of the company affects the value of the company. Corporate governance is able to moderate the influence of corporate social responsibility on company values. Corporate governance is able to moderate the influence of company size on company value.

Pengaruh Kompensasi dan Pemberian Bonus Terhadap Kepuasan Kerja dan Kinerja Karyawan PT. Adhi Persada Properti Surabaya

PT. Adhi Persada Properti is a subsidiary of PT. Adhi Karya. The company is engaged in the residential, commercial building and property management sectors. This company was created in 1993. This study aims to find out the relationship between compensation and bonus distribution on job satisfaction and employee performance of PT. Adhi Persada Properti Surabaya branch. The approach of this research is quantitative, while the sampling in this study is a saturated sample where a total of 36 employees of PT. Adhi Persada Properti Surabaya as respondents. The data in this study were analyzed using the Statistical Program for Social Science (SPSS) version 23 software on computer. Further research shows that compensation and bonus distribution have a significant positive relationship on job satisfaction while job satisfaction has a significant positive relationship on employee performance. The results of the study provide conclusion that the more satisfied employees with compensation and bonuses provided by the company, the employees will be more diligent in working.

The effect of environmental awareness, the role of accountants, and sustainable development on climate change

The purpose of this study is to determine the effect of environmental awareness on climate change, to determine the role of accountants in influencing climate change, to determine the effect of sustainable development on climate change. Design/methodology/approach - The method of collecting data and information used in this study uses quantitative methods with Statistical Program for Social Science (SPSS) 24. So that the research instrument used in this study is to ask questions using a questionnaire. This research is a modification of previous research. Findings - The results of this study indicate that environmental awareness has a significant influence on climate change, the role of accountants has a significant influence on climate change, sustainable development has a significant influence on climate change. Practical implications - This research is then used as a guide for researchers who want to make scientific papers or thesis with a title similar to or a variable for research

Prevalence, Risk Factors, and Awareness of Chronic Kidney Disease among Diabetes Mellitus and Hypertensive Individuals at the Buea Regional Hospital, Cameroon

Background: Kidney failure, cardiovascular disease, and early mortality are just a few of the major negative effects of chronic renal disease, a serious global health issue. The considerable financial and public health burden associated with chronic kidney disease can be lessened by raising awareness and adopting better practices for its impact, prevention, and early identification. Objective: In this study, individuals with hypertension and diabetes were evaluated for their knowledge of chronic kidney disease, its prevalence, and its risk factors. Method: It was a hospital-based cross-sectional study conducted on adult (>18 years) patients with diabetes mellitus and hypertension. Each participant provided written informed consent before having their data collected through interviews, medical information, and blood samples for CKD screening. The CKD epidemiology collaboration (CKD-EPI) equation was used to calculate the glomerular filtration rate (GFR) from serum creatinine, and CKD was determined using the estimated GFR (e-GFR). To find independent CKD factors, multivariate logistic regression was employed, with a p-value of 0.05 being regarded as statistically significant. This was accomplished using SPSS (Statistical Program for Social Sciences) version 22.0, IBM Corp., Armonk, NY. Result: A total of 156 participants took part in the study among which 95 (60.9%) were male, most of the participants 82 (52.6%) were aged between 51 - 70 years (mean 59.42 ± 11.007), 76 (48.7%) were unemployed and 97 (62.2%) were single. Overall, the knowledge score of participants on CKD was 65.4% for good knowledge and 34.6% for poor or inadequate knowledge of CKD. More than half of the participants (60%) had chronic kidney disease. Among these, the greatest proportion of CKD patients were those who were hypertensive (88.2%) followed by those who were both hypertensive and diabetic (70.7%). Conclusion: There is poor management of CKD in the South West Region of Cameroon which has contributed greatly to the progression of CKD and increases in the mortality rate.

The impact of healthcare service quality dimensions on patient satisfaction: a case study of Ganta United Methodist Hospital, Liberia

Patient satisfaction is an important measure of healthcare service quality and influences the overall effectiveness of healthcare systems. This study aims to evaluate the relationship between various dimensions of healthcare service quality and patient satisfaction. The dimensions include Tangibility, Reliability, Responsiveness, Assurance, and Empathy. A convenient sampling technique was employed. Data were collected via questionnaire distribution to people who have received services at the Ganta United Methodist Hospital. A total of 384 questionnaires were distributed. However, due to missing information, 381 valid responses were employed for analysis using the Statistical Program for Social Sciences (SPSS) software. Factor analysis was conducted for testing validity and reliability was carried out on the valid items to generate Cronbach’s alpha values. Correlation and regression analysis were conducted on the constructs of interest. The findings revealed a satisfaction level below average among respondents. A positive association and a significant impact of the service quality dimensions on patient satisfaction were also revealed. It is recommended that the hospital management implement strategies to enhance these dimensions and patient overall satisfaction, which include providing training for all members of staff on communication skills, providing an environment that is easily assessable, and paying keen attention to patient feedback to create room for continuous improvement.

Assessment of psychotropic medications prescribing pattern in Gebretsadik Shawo General Hospital, South West Ethiopia.

due to the widespread prescription of antipsychotic medications, their usage is cumulative. Evidence on the trends of medication use in Ethiopia and other parts of the world is lacking. The scant information on prescription trends and medication usage suggests that drug use is generally not sensible in both industrialized and emerging nations. So, the aim of this study was to assess the psychotropic medications prescribing pattern in Gebretsadik Shawo General Hospital, South West Ethiopia. from June 1st to July 31st, 2019, a cross-sectional study on prescriptions for psychiatric drugs was conducted at Gebretsadik Shawo General Hospital. Using systematic random sampling, prescription records were obtained from the pharmacy dispensing book. Version 21 of the statistical program for social science was used to code and analyze the data. the study included 355 prescription records containing psychotropic drugs in total. The bulk of those taking the psychotropic medication were aged 20 to 49. The most often administered classes of drugs remained antipsychotic, followed by tricyclic antidepressants, antiepileptics, anxiolytics/sedatives, anticholinergic and selective serotonin reuptake inhibitors. The most often ordered antipsychotic medication, which included 102 (23.18%) medications, was chlorpromazine. Tricyclic antidepressants, which included 56 medicines (12.73%) and 24 medications (5.45%), included amitriptyline and imipramine. the results of this investigation showed that psychiatrists preferred traditional psychotropic medications, such as Antipsychotic tricyclic, antidepressants (TCAs) and phenothiazines, in high amounts possibly because these medications were readily available in this hospital and their prices suited patients' needs. Health care workers' interdisciplinary relationships and coherence would improve for the benefit of patients and services of higher quality.

Knowledge and Practice Regarding Hemodialysis Procedure Among Nurses Working at the Dialysis Centers, in Khartoum, Sudan: A Cross-sectional Study

Background: Hemodialysis procedures is considered as a supportive management for kidney failure. Nurses play a major role in hemodialysis procedures, because most of the complications facing patients during dialysis as hypotension, cramped muscles, and weak pulse, need nurses with knowledge and practical experience. The current study aimed to assess nurses’ knowledge and practice about hemodialysis procedures. Methods: This is a cross-sectional study, which included 103 nurses who worked in dialysis centers in Khartoum State in Sudan, from February to May 2022. A selfadministered questionnaire and observational checklists were used to collect the data and was analyzed using the statistical program for social science (SPSS) version 23, the knowledge and practice score was calculated, and the mean was obtained. Results: The results of our study showed the mean scores of the participant knowledge 11.3, and practice 13.6, and also showed statistical significance regarding the relationship between the level of education and knowledge of nurses regarding hemodialysis procedure; p-value = 0.01. Conclusion: The study concluded that there is sufficient knowledge and practice of nurses in dialysis centers, and there is also a relationship between educational level and knowledge, so the study recommends conducting continuous training for nurses in dialysis centers.

Building the Competence of Outpatient Poly Nurses at Sidoarjo District Hospital with the concept of Organizational Culture, Knowledge Sharing, and Intrinsic Motivation

Initially, RSUD Sidoarjo was established with type D, then increased to type C, until now RSUD Sidoarjo has become a type B hospital. and several other awards. With the many achievements and increasing hospital services, Sidoarjo Hospital builds Organizational Culture, Knowledge Sharing, and Intrinsic Motivation to build nurse competence. This study aims to determine the effect of organizational culture, knowledge sharing, and intrinsic motivation on the competence of outpatient clinic nurses at Sidoarjo Hospital. The research location is in RSUD Kab. Sidoarjo which is located on jl. Majapahit no. 667. This type of research is quantitative research. The data collection technique is by distributing questionnaires to 44 respondents who are outpatient poly nurses at Sidoarjo Hospital. The analytical technique used in this study is multiple linear regression using the SPSS (Statistical Program for Social Science) version 22 for windows. The results of this study indicate that the organizational culture variable has no effect on competence, knowledge sharing has an effect on competence, and the intrinsic motivation variable affect the competence of outpatient poly nurses in Sidoarjo Hospital

Store Atmosphere, Product Range, and Sale Promotions: Influencing Consumer Purchase Decisions at Hero Supermarket

This research aimed to investigate the influence of store atmosphere, product range, and sale promotions on consumer purchase decisions at Hero Supermarket in Sidoarjo. A quantitative approach was employed, utilizing a non-probability purposive sampling method to collect data from all consumers of Hero Supermarket. The study employed multiple linear regression analysis using SPSS version 25 for Windows. The results revealed that store atmosphere, product range, and sale promotions significantly affect consumer purchase decisions at Hero Supermarket. These findings provide valuable insights into the factors influencing consumer behavior in the retail industry, thereby assisting marketers and managers in developing effective strategies to enhance customer satisfaction and drive sales.&#x0D; Highlights:&#x0D; &#x0D; Store atmosphere significantly influences consumer purchase decisions.&#x0D; A wide range of products enhances consumer buying behavior.&#x0D; Sale promotions play a crucial role in shaping consumer purchasing choices.&#x0D; &#x0D; Keywords: Store Atmosphere, Product Range, Sale Promotions, Consumer Purchase Decisions, Hero Supermarket

The Effect of Social Media Marketing, Word of Mouth, and Trust on Consumer Satisfaction

The purpose of this study was to determine the effect of social media marketing, word of mouth, and trust on consumer satisfaction at Terang Bulan TOP, Sekardangan Branch, Sidoarjo. This research is based on the fact that there was a decline in sales at Terang Bulan TOP, Sekardangan Branch, Sidoarjo. The application of social media marketing, and word of mouth strategies have been implemented properly so as to create consumer trust and increase customer satisfaction. However, the implementation of social media marketing and word of mouth is still not optimal so that it affects consumer confidence and other consumer satisfaction. This study uses quantitative methods. Data collection techniques using questionnaires, distributed to 100 respondents who have purchased products Terang Bulan TOP Sekardangan Sidoarjo Branch at least 2 times. The data analysis technique used in this study is multiple linear regression using SPSS (Statistical Program for Social Science) version 18. The results of this study indicate that social media marketing variables affect consumer satisfaction, word of mouth variables affect consumer satisfaction, and trust affect consumer satisfaction. The variables of social media marketing, word of mouth, and trust have a simultaneous effect on consumer satisfaction at Terang Bulan TOP, Sekardangan Branch, Sidoarjo.