Smart Tourism Research Articles

Integration of Smart Cities and Building Information Modeling (BIM) for a Sustainability Oriented Business Model to Address Sustainable Development Goals

The construction industry, business models, and smart cities are recognized as pivotal domains with profound implications for fostering sustainability, prompting extensive research endeavors. However, there remains a dearth of interdisciplinary integration within this sphere aimed at fostering sustainable development. Nevertheless, current studies suggest that research in this area could provide theoretical and practical guidance for the sustainable transformation of society and make a positive contribution to the realization of the Sustainable Development Goals (SDGs). Therefore, this paper aims to utilize an innovative mixed research approach combining macro-quantitative bibliometric analysis with subsequent micro-qualitative content examination based on the SDGs to explore the relationship between BIM and smart cities in promoting a sustainability-oriented business model, which provides a comprehensive understanding of the overall situation and development of research topics in the field and contributes to the improvement of the SDGs. The results show that, during the last 13 years (from the year 2011 to 2023), the period from the year 2011 to 2016 was the initial stage of the field, followed by a rapid growth after the year 2018, of which “BIM”, “Smart City”, “Business Model”, “Building Life Cycle”, “Urban Management”, and “Business Model Innovation” are the keywords representing the current research hotspots. The circular economy model that has been developed since 2021 has contributed to life cycle stages, including “briefing stages” and “procurement stages”. As such, the “whole life cycle”, “strategic urban planning frameworks”, and “sustainable business models” have become future research trends, whilst real-world applications such as “smart tourism”, “e-government”, and “green building” have emerged. Further, the key partnerships of “city managers”, “corporate enterprises”, and “public participation” for smart cities contribute to the achievement of SDGs 8 and 17 in terms of integrating urban information technology and urban infrastructure, policy regulation, knowledge-sharing, improving economic efficiency, and promoting sustainable economic growth.

Innovative travel experiences: discovering smart tourism in Uruguay's Punta del Este

This article aims to measure the concept of smart tourist destinations in Punta del Este and propose a conceptual research model to analyze the integration of smart technologies in the tourism context of the region. The research methodology is quantitative, and descriptive in 5 dimensions: a) information; b) accessibility; c) interactivity; d) personalization, and lastly e) security. The type of sampling is convenience. The data collection period was from March to December 2023, 774 cases were collected and answered by Brazilian tourists through a survey with 20 variables and a 5-point Likert scale. The evaluation for each dimension was on average: information with 3.5, accessibility with 3.27, interactivity with 3.18, personalization with 3.14, and security with 3.5. In tourism, smart technologies have caused significant changes, revolutionizing businesses, products, and tourism experiences. Information and Communication Technologies (ICTs) play a crucial role in the development of smart tourism by providing a convenient, user-friendly, and personalized travel experience. The DTI Punta Del Este Framework is an academic approach that aims to improve the visitor experience by offering accurate and personalized information, optimizing business operations, and attracting new visitors, increasing the competitiveness of the sector.

ACTOR SYNERGITYTRIPLE HELIX IN SMART TOURISM: THE FRAMEWORK OF THE SMART VILLAGE IN THE DEVELOPMENT POLICY OF TOURIST VILLAGES IN LAMPUNG PROVINCE

Purpose: The development of digital era tourism has become the main trend related to the development of tourism based on smart tourism. The synergy of the triple helix actors, namely the Government, the community and young people (millennials) in order to support the successful implementation of smart tourism is the main key apart from infrastructure issues and qualified technological support. Theoretical Framework: The hope of conducting this research is to map out in detail the smart village from the point of view of the functions of the government, society, and the millennial generation in smart tourism in Trimulyo Village, West Lampung Regency. The smart village concept is a collaborative use of digital technology, community empowerment and sustainable development in the context of development in rural areas. Within this framework, the Triplehelix actors who are the main subjects of this research are actively involved in decision making, developing a creative economy based on local wisdom, and developing sustainable resources. Methods: This research is supported and studied with a descriptive qualitative method. All information is collected from the results of interviews, field observations and document analysis. Results: This research presents important documents from a smart village, including education and training, digital-based infrastructure, local economic development and sustainable resource management. The results of this study are the involvement of Triplehelix actors in smart villages showing positive results, including the creation of sustainable, smart and empowering tourist destinations. Conclusions: This research makes an important contribution to understanding how the smart village framework increases the participation of Triplehelix actors in smart tourism in Trimulyo Village, Gedung Surian District, West Lampung Regency.

A seven-year analysis of the tourism sector of India with a prediction model—A case study of smart tourism

<p>The tourism sector requires an in-depth analysis and forecasting to bring a clear picture of various factors that affect the visit of foreign tourists to certain countries. In this context, the work carried out in this paper provides an in-depth analysis of the number of tourists to India and the revenue generated from them from the year 2014 to 2020. Furthermore, the analysis of different states of India to which the tourists visited the most and quarterly analysis of the tourists to India are also presented. The impact of corona pandemic on the tourism sector of India is also shown by comparing the number of tourists in 2019 and 2020. Support vector regression (SVR) is trained with the historical data of the number of tourists from 2001 to 2016 and validated for 2017 to 2019. This trained model is used to forecast the number of tourists from 2020 to 2023 to study the impact of corona pandemic on the number of foreign tourists to India. Similarly, the historical data of foreign exchange fees from 2001 to 2016 is used to train the model while it is validated with data from 2017 to 2019. This train model is used to predict the Foreign Exchange Earning (FEE) for the years 2020 to 2022. The actual FEE is compared with the predicted FEE to show the impact of the coronavirus pandemic on the revenue generated from tourism by India.<strong></strong></p>

Decoding smart tech's influence on tourist experience quality

Smart tourism technology has sparked a profound transformation within the tourism sector, notably enhancing the quality of the tourist experience, satisfaction levels, and the inclination to revisit among those exploring Ho Chi Minh City, Vietnam. This research examines the impact of smart tourism technology on these critical aspects and discusses its implications for the city's tourism landscape. A sample of 418 tourists who explored Ho Chi Minh City participated in this study, providing data through a quantitative research approach. The research findings highlight the positive impact of integrating smart tourism technology, including mobile apps, augmented reality, and personalized recommendations, on the tourist experience. These technologies enhance convenience and accessibility, leading to increased satisfaction among tourists. Moreover, smart tourism technology influences tourists' intentions to revisit Ho Chi Minh City, emphasizing the strategic importance of adopting smart tourism technology to enhance destination attractiveness, improve the visitor experience, and encourage repeat visits. Policymakers and tourism stakeholders should consider investing in and implementing these technologies to leverage their potential benefits for the tourism industry.

The Impact of Chat GPT's Perceived Service Convenience and User Satisfaction on Knowledge Sharing and Reuse Intention in the Era of Smart Tourism

The Impact of Chat GPT's Perceived Service Convenience and User Satisfaction on Knowledge Sharing and Reuse Intention in the Era of Smart Tourism

Research on the Development Strategy of Smart Tourism in Hainan Under the Background of Big Data

Hainan is a major tourist province. It is urgent to promote the transformation and upgrading of Hainan’s tourism industry from a traditional service industry to a modern service industry by means of informatization. Smart tourism is a brand-new tourism form and operation mode of tourism transformation and upgrading. Integrating big data technology will make smart tourism more accurate in three aspects: tourism management, tourism service, and tourism marketing, and further enhance the satisfaction of the tourism experience. This paper studies the development status of smart tourism in Hainan, deeply summarizes its existing problems and causes, and puts forward the development strategy of smart tourism in Hainan to promote the healthy development of the tourism industry in Hainan.

The Implementation of the Digital Economy in Promoting Rural Revitalization

The government in recent years has adopted the e-commerce poverty alleviation policy and used e-commerce platforms to promote the sales of rural products, increase farmers’ incomes, and help rural revitalization. This policy has played a positive role in improving the livelihood of farmers and promoting the construction of rural infrastructure. At the same time, the integration of agriculture with the Internet has brought new vitality to the rural economy, promoted agricultural modernization and knowledge, and improved productivity and farmers’ income. The government has introduced the Internet of Things and cloud computing technology to help agricultural production become large-scale, intensive, and intelligent, which improves labor efficiency and provides support for rural revitalization. In addition, the digital economy has given rise to new agricultural operators, such as e-commerce and agricultural cooperatives, providing new models and sales channels for the development of rural industries. Driven by the rural revitalization strategy, the rapid development of digital agriculture, rural e-commerce, and smart tourism has brought huge growth to the rural economy

Development of SMART tourism: international and regional aspects

Information technology is used in all spheres of life, rendering it indispensable to human activities. In present times, SMART technologies have become a routine reality, aiding in processing large volumes of information, enhancing work efficiency, improving people's lives, and protecting the environment. Unfortunately, Ukraine lags significantly behind technologically advanced countries in the use of innovative technologies in all sectors of the economy, including tourism. Despite its favorable geographical location, mild climate, significant recreational and healing resources, many historical landmarks, and natural sites, Ukraine has yet to unlock its full potential in the tourism industry. Implementing intelligent technologies presents new opportunities to expand Ukraine's tourism industry and the influx of travelers seeking a memorable experience. Consequently, further research in the technological field and the development and integration of cutting-edge technologies throughout various economic sectors is necessary to analyze results. The article analyzes intelligent technologies in developed countries and Ukrainian cities that have already implemented such technologies. Based on research findings, recommendations are made for deploying innovative technologies in the tourism sector of Ukrainian cities with notable tourism potential. The main objective of this research is to analyze the implementation of SMART technologies in daily life to restore Ukraine's economy and competitiveness of the tourism industry in the post-war period and enhance the environmental situation and safe surroundings while offering greater convenience to citizens. Adopting SMART technologies will uplift Ukraine's tourism industry to a superior level and facilitate competition with advanced countries. Keywords: SMART tourism, information technologies, tourism, tourism industry, SMART technologies, innovations.

Smart tourism destinations: an overview of current research trends and a future research agenda

研究目的本研究旨在提供关于智慧目的地知识演变的概览, 并确定智慧目的地研究领域中涉及的关键问题、主要主题和子主题, 以及智慧目的地研究的研究空白, 同时提出未来研究议程以填补这些空白。研究方法本研究利用 Bibliometrix R 软件对发表的409篇智慧目的地文献进行了文献计量分析, 以全面回顾关于智慧目的地的研究, 并确定主要研究主题、文献中的空白以及未来的研究机会。研究发现基于研究结果, 本研究提出了智慧目的地研究的概念模型。该概念模型可作为进一步知识生成的基础。研究发现还为未来研究方向提供了启示, 强调了利用先进创新和数字化技术在智慧目的地各个维度上进行研究的机会。研究创新尽管过去的研究关注了智慧目的地的主题, 但本研究通过提出以可达性、可持续性、数字化、体验共创和创意为里程碑的新智慧目的地管理范式, 推进了科学知识的发展。

Digitalization and digital transformation in the tourism industry: a bibliometric review and research agenda

Purpose In recent decades, a significant number of research contributions have been made to the intersection of digital technologies and the tourism industry. However, a thorough examination of digitalization and digital transformation in the tourism industry has not been given sufficient consideration. This study aims to provide a bibliometric review of digitalization and digital transformation research in the tourism industry and devise future research agendas to advance the research field. Design/methodology/approach This study uses the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol and a bibliometric analysis to examine the research progress and scientifically map the research domain of digitalization and digital transformation in the tourism industry from 2002 to 2023 using bibliographic data retrieved from the Scopus and Web of Science. Findings This study presents the trends in publications and citations within the digitalization and digital transformation research domain in tourism. The findings also provide insights into the four primary clusters of the research field: digital innovation, smart tourism ecosystem, eTourism and smart destination experience. To further augment the application of digital transformation, this study offers several recommendations for future research on digitalization and digital transformation of the tourism industry. Practical implications This study provides valuable implications to researchers, managers and policymakers seeking to understand the current state and future research directions in tourism’s digitalization and digital transformation research field. Originality/value This study advances the research field of digitalization and digital transformation in the tourism industry by thoroughly examining the primary research clusters in the research corpus of the past two decades. Furthermore, it guides future research, thereby setting the stage for further progress in this domain.

Exploring the Impact of Smart Technologies on the Tourism Industry

The implementation of smart technologies in the tourism industry has become a new trend. This is aimed at enriching tourists’ experiences and improving their satisfaction. The purpose of the present paper is to enhance tourists’ experiences and to increase tourists’ satisfaction using smart technologies and to identify experts’ perspectives regarding the use of these technologies. This research was conducted using quantitative and qualitative research. In the process of data collection, the research involved a questionnaire which focused on tourists’ experiences with various smart technologies and their intentions to return to the visited region. An exploratory factor analysis was applied to determine the elements of satisfaction and their attribute levels in different Romanian touristic regions. This study employed an analysis of variance to determine whether groups with different reasons for visiting exhibit varying levels of satisfaction and whether the touristic regions under investigation generate differing levels of satisfaction. Cross-tabulation and a Pearson’s chi-square test were used to determine whether the tourists’ segment influenced their intention to revisit specific regions. The research was augmented using qualitative research based on the Delphi technique to identify experts’ opinion on the impact of smart tourism technologies on the Romanian tourism industry. This study presents a global perspective on the current situation of smart technologies in the Romanian tourism sector. The results indicate that there is a significant relationship between tourists’ satisfaction and their perception of the value of smart technologies. The use of smart technologies has a positive impact on the experiences of tourists during all phases of their journey. Romania’s tourism capabilities can support the development of smart and sustainable tourism. Smart technologies have a double role in the tourism industry. They can enhance satisfaction by introducing new experiences while also improving the operational efficiency and sustainability of tourist destinations. The use of smart solutions will be essential in creating smooth and unforgettable tourist experiences as the industry develops. Their theoretical and practical implications are deduced. This paper provides valuable information not only for organizational practitioners considering the implementation of smart technology solutions, but also for academics wishing to develop this area of study.

IMPLEMENTATION OF THE SMART TOURISM STRATEGY FOR TOURISM DEVELOPMENT AT SINGKIL BEACH KARANG PAKIS NUSAWUNGU, CILACAP, CENTRAL JAVA

Tourism development and management do not exclude the possibility of embracing the Fourth Industrial Revolution, including the use of information and communication technology to realize smart tourism. This is crucial because tourism development must adapt to technological advancements and innovations to provide the best service to tourists. This research employs a mixed-method approach that integrates quantitative and qualitative methods. Quantitative data is derived from statistical indicators of visits to understand the diversity of viewpoints and questionnaire responses from tourists. Qualitative data includes interviews with informants, observations, and research documentation processed through SWOT analysis to formulate strategies based on identified internal and external factors. The study found that the management of the Singkil Beach Karang Pakis tourist destination had not fully maximized its tourism potential. Therefore, a tourism destination development strategy is formulated based on the concepts of strengths-opportunities, weaknesses-opportunities, strengths-threats, and weaknesses-threats. The concept of smart tourism is applied through the implementation of smart experiences, destinations, and business ecosystems as part of the development strategy. By integrating information and communication technology, this concept promises innovation in tourist destination management. An increase in tourist visits, thereby enhancing the economic quality for stakeholders, such as Pokdarwis, tourism managers, and the local community marked the successful implementation of the smart tourism concept.

Tourism research from 1945 to 2022

Purpose Existing tourism review articles have limited review topics and cover a relatively short period. This review paper aims to extend the coverage of the previous literature and enhances the completeness of tourism-related studies to provide comprehensive tourism-related literature from 1945 (World War II onward) to 2022. Specifically, this paper reveals the major research themes present in published tourism research during this time period and highlights the evolution of tourism research from the preliminary phase, the transversal phase, to the growth phase. Design/methodology/approach The present study visualizes tourism research through networks of coauthors and their countries and regions, cocitation analysis of keywords and explores the thematic evolution of tourism research after the World War II (i.e., 1945–2022) from Web of Science and Google Scholar through bibliometric analysis. Findings Findings reveal that the themes of tourism research in the past years can be divided into seven major research themes. The tourism research evolution from World War II to 2022 can be categorized into three stages: preliminary (1945–1970), transversal (1971–2004) and growth (2005–2022). In addition, the research themes of tourism are not static but evolve according to the dynamics of the society and the industry, and that seven main research themes have been formed, namely, “heritage tourism,” “medical tourism,” “adventure tourism,” “dark tourism,” “sustainable tourism,” “rural tourism” and “smart tourism.” Originality/value The present study expands and refines the comprehensive literature in tourism research, as well as reveals the trends and dynamics in tourism research through network analysis and thematic evolution research methods.

Smart Tourism: An Overview on Tourist Perception with Special Reference to Himachal Pradesh

The swiftly growing concept of "Smart Tourism" utilizes advanced technologies to enhance the overall travel experience. It is important to comprehend how tourists view smart tourism initiatives in Himachal Pradesh, a popular Indian holiday spot known for its breathtaking scenery and cultural significance, to promote sustainable development and visitor satisfaction. This article's aim is to give an overview of the unique tourism initiatives in Himachal Pradesh and explore how tourists perceive and interact with them. This study aims to explore the benefits and challenges of implementing smart tourism strategies in Himachal Pradesh, a region known for its diversity and fast-paced environment, by analyzing the relationship between technology and tourism in this unique setting. Keywords: Smart tourism technology, Smartphone applications, Tourist Perception

Configurational Paths to Arouse Tourists’ Positive Experiences in Smart Tourism Destinations: A fsQCA Approach

The issue this study explores is to investigate the determinants of smart tourism destinations (STDs) on tourists’ experiences. To address this issue, this study purports to identify different configuration paths of determinants that lead to tourists’ positive experiences in STDs and explain the mechanism of the configuration effects of different determinants. The fuzzy-set qualitative comparative analysis (fsQCA) method was adopted to conduct a survey on 266 tourists who went to five Chinese STDs between 2021 and 2022. Smart tourism technologies, smart destination governance, personalized service, and smart infrastructure, co-creation formed distinct combination paths through different configurations. The findings demonstrated that smart infrastructure and co-creation are necessary conditions to arouse tourists’ positive experiences. The results of fsQCA analysis further revealed five causal configurations leading to tourists’ positive experiences. The study provides theoretical and practical implications for STDs to design effective tourism services as well as enhance tourists’ overall experiences.

Decoding smart tech's influence on tourist experience quality

Smart tourism technology has sparked a profound transformation within the tourism sector, notably enhancing the quality of the tourist experience, satisfaction levels, and the inclination to revisit among those exploring Ho Chi Minh City, Vietnam. This research examines the impact of smart tourism technology on these critical aspects and discusses its implications for the city's tourism landscape. A sample of 418 tourists who explored Ho Chi Minh City participated in this study, providing data through a quantitative research approach. The research findings highlight the positive impact of integrating smart tourism technology, including mobile apps, augmented reality, and personalized recommendations, on the tourist experience. These technologies enhance convenience and accessibility, leading to increased satisfaction among tourists. Moreover, smart tourism technology influences tourists' intentions to revisit Ho Chi Minh City, emphasizing the strategic importance of adopting smart tourism technology to enhance destination attractiveness, improve the visitor experience, and encourage repeat visits. Policymakers and tourism stakeholders should consider investing in and implementing these technologies to leverage their potential benefits for the tourism industry.

Decoding tourist experiences in the digital age: An introductory guide to conducting interviews in smart tourism research

<p>This paper introduces a comprehensive interview guide aimed at enhancing smart tourism research. It discusses the integration of digital technology in tourism, highlighting the importance of understanding tourists’ experiences in this evolving landscape. By focusing on qualitative research through interviews, the study delves into tourists’ perceptions, attitudes, and behaviors toward technology in tourism. It underscores the necessity of a flexible and thorough interview guide for capturing the complexities of digital transformation in the tourism industry, providing valuable insights for improving smart tourism experiences. This research contributes to the academic discourse on smart tourism, offering a systematic approach to exploring technology’s impact on tourism and suggesting future research directions to enrich the field further.</p>

The Role of Learning Resulting from Students’ Experiences in Shaping Their Identity and Perception of the Significance of Smart Tourism Destination

This research presents an analysis of the participation and interaction of 129 students from the Faculty of Teacher Training Education (University of Valencia) with tourist places cultural heritage from the Valencia city. The analysis of our students’ affective evaluation and interpretation of a touristic place through smart tourism was a major factor that impacted their perception of the cultural heritage significance of a certain place. Therefore, our findings suggest that there is a strong correlation between students’ cultural experiences, awareness and perception of a touristic place and their interpretation of the economic, social and cultural significance of the touristic places. Tourism experiences of our students contributed to transformative learning acquired by immersion in a new knowledge as a result of travelling and living in one of the most visited regions in Spain.

The role of digitalization, infrastructure, and economic stability in tourism growth: A pathway towards smart tourism destinations

AbstractThis study shows the impact of information and communication technology (ICT), inflation, economic growth, foreign direct investment (FDI), infrastructural development, and financial development on the global tourism index across all income groups. We use a generalized method of moments technique, novel index of tourism, and ICT in 130 countries from 1995 to 2019. The empirical results infer an increase in tourism due to sustained growth in ICT (all panels), economic growth (all panels), FDI (all panels), financial development (all panels), and infrastructure development (all panels). This study highlights the importance of increasing 4G networking in remote areas and introducing reliable mobile applications to promote smart tourism, which involves setting up a Tourist Information Centre to guide tourists in terms of traveling, accommodation, food, shopping, parking, history of specific places, healthcare services, weather forecasting, and emergencies. The central bank could ensure price stability by using different tools of monetary and fiscal policy while encouraging FDI and ICT infrastructure in the tourism industry, especially in developing countries. Tourism is directly associated with foreign exchange earnings, which in turn increases the financial strength of an economy. Besides, prioritizing investment in infrastructure, particularly in sanitation and waste management, drinking water supply, clean fuel management, and generation of electricity, could bolster tourism. The contribution of this study employs multiple indicators in the form of a composite index (i.e., global tourism index, ICT index, and infrastructure index). In addition, we have developed a global ICT index using several related indicators.