Smart Banking Research Articles

What Makes a Smart Bank: The Case of Brde, a Last-Mile Subnational Development Bank in Brazil

Development banks are considered mission-oriented financial institutions that must act to fill gaps and market failures, supporting innovation with long-term financing in order to play a fundamental role in smoothing the risks associated with boom and bust cycles. . The existence and role of public development banks have been discussed for more than a century. Thus, this work proposes a case study with the analysis of the Subnational Development Bank - BRDE, in which there is a reference based on authors who discuss regional development and, subsequently, the case of BRDE, with the aim of describing the operation of a small bank in an emerging economy, its strengths and challenges. Therefore, it was possible to conclude that banks that have, at the same time, clarity of vision and mission and alignment of programs, flexibility to adjust to economic and social reality, solid financial results, robust governance attributes and autonomy - professional and collegial governance multilevel that increases the costs of both undue political pressure and bad credit decisions. From a financing point of view, the bank stands out for its technical capacity, which are critical but are important institutions to reinforce that its capillarity and knowledge of the context and local markets are useful for development. Thus, these banks provide financial instruments to expand financing at local and micro-regional levels, directly or through commercial banks and cooperatives. KEYWORDS: Regional development, banks, financial institutions, BRDE.

Smart Banking Technology: A Cornerstone for Enhancing the Performance of Banking Institutions towards Entrepreneurial Horizons - An Applied Study of a Group of Iraqi Private Banks

Smart Banking Technology: A Cornerstone for Enhancing the Performance of Banking Institutions towards Entrepreneurial Horizons - An Applied Study of a Group of Iraqi Private Banks

Scientometric Analysis on Digital Banking Innovation Model

This study examines the development of research trends in digital banking innovation-related articles published in reputable journals indexed by Scopus between 1996 and 2022. The analysis focuses on trends in keywords, journals and research paths for 350 publications on digital banking innovation. The results of the systematic review analysis mapping are then reviewed in considerable detail to examine digital banking development strategies that can be utilized by the banking industry in Indonesia. This study constructs bibliometric maps using descriptive statistical approaches and bibliometric analysis with the biblioshiny R program. The study presents nine research paths based on the results of MCA (Multiple Correspondence Analysis) keyword cluster mapping, which can be used as a conceptual structure map. In addition, to negotiate the changing competitive landscape, three strategies were provided in this research: 1) Omni-Channel; 2) Open Bank and 3) Smart Banking. This includes incumbents addressing customer retention, challengers pursuing a low-cost digital experience, niche companies providing banking as a service, and social media platforms developing payment platforms. Banks must be capable of adapting their business innovation model, organizational structure, work culture, and infrastructure in order to perform a digital transformation. Digital channels must be utilized to provide services and innovations within banks. The main thing is how to find the right balance between efforts to optimize opportunities and carry out various digital innovations in an effort to increase market share in the future.

ATM 사용자 리서치를 통한 사용성 개선을 위한 연구

With the development of information and communication technology, the use of smart banking, a non-face-to-face financial business processing system, is expanding. However, the elderly who have difficulty using smart devices or users who have anxiety about using online banking visit the bank in person, make deposits and withdrawals through employees, or solve banking business by using ATMs. In this way, it aims to present interface guidelines for useful ATMs that can appropriately use cash and electronic payment methods according to the situation. This study conducted usability tests, SUS evaluations, and interviews to analyze the usability of existing ATMs, and produced a prototype by improving the interface through the usability analysis results of existing ATMs and expert advice. Significance tests were conducted through a prototype with an improved interface, and final guidelines were presented through this. The ATM interface guidelines derived through this study are expected to help minimize confusion experienced by various users when using ATMs.

Smart Banking Services and Their Impact on the Mental Image of Commercial Bank Customers in UAE

Smart Banking Services and Their Impact on the Mental Image of Commercial Bank Customers in UAE

Toward an understanding of Pakistani customers' adoption of smart banking services: an extended application of UTAUT2 model with big brother effect and information privacy concern

PurposeThis study examines the main factors influencing banking customers' behavior toward smart banking services (SBS) adoption in Pakistan. This study extends the unified theory of acceptance and use of technology (UTAUT2) by integrating information privacy concern and big brother effect into an overarching conceptualization.Design/methodology/approachThis study adopts theoretical constructs from the related literature and develops hypotheses. An analysis of 385 banking customers was performed using partial least squares structural equation modeling (PLS-SEM).FindingsThe results show that most predictors of behavioral intention, including facilitating conditions, effort expectancy, habit, performance expectancy, hedonic motivation (except for social influence and price value), big brother effect and perceived information privacy concern are significant. Indeed, all predictors of use behavior are also significant. Gender and age differences between individuals further moderate the relationship between UTAUT2 constructs. Moreover, information privacy concern mediates the relationship between big brother effect and behavioral intention.Research limitations/implicationsThis cross-sectional study focused only on Pakistan as a developing country, which limits the generalizability of the results.Practical implicationsThe roles of social influence and price value must be strengthened by employing marketing strategies and personalized communication. Banks should offer incentives and rewards to customers who recommend SBS to friends and family members. In addition, banks must consider the price factor when offering these services to increase their market share.Originality/valueThis study contributes to the field of technology adoption by providing a unique perspective of SBS adoption in Pakistan. This empirical study is the first to extend the UTAUT2 model by integrating information privacy concern and big brother effect to assess SBS acceptance and use behavior. This study examines SBS adoption issues at the national level, especially in Pakistan.

Smart customer experience, customer gratitude, P-WOM and continuance intentions to adopt smart banking services: the moderating role of technology readiness

PurposeSmart banking services (SBS) are critical for developing countries to achieve developmental goals. The success of SBS is dependent on the considerable perceived customer experience of provided services. Based on technology adoption studies, this study aims to model smart customer experience (SCE) outcomes by investigating the relationships between SCE, customer gratitude, continuance intentions and positive word-of-mouth (P-WOM).Design/methodology/approachThe current research included 384 bank clients as participants. The data were analyzed using partial least squares structural equation modeling (PLS-SEM).FindingsAccording to the findings, SCE directly increases customer gratitude, continuance intention to adopt smart services and P-WOM. Customer gratitude enhances continuance intentions and P-WOM. Additionally, customer gratitude mediates the relationship between SCE, continuance intention and P-WOM. Finally, the findings revealed that customer innovativeness and optimism play a substantial moderating impact among the variables studied.Originality/valueThis is the first research to include all of these variables. Furthermore, to the best of the authors' knowledge, this is the first empirical study of these linkages in the banking sector of emerging nations.

The adoption of smart banking services from a dual perspective: a qualitative study

PurposeThis paper aims to understand the facilitators and inhibitors that might influence customers' adoption of smart banking services (SBS) in Pakistan.Design/methodology/approachSemi-structured interviews were conducted with 33 bank customers in Multan and Lahore using a case study design. Cases were selected using a purposive sampling strategy with maximum variation. A thematic content analysis (TCA) was performed to analyze the qualitative data.FindingsThe findings of this study support the notion that SBS has become a sine qua non of 21st-century banking owing to performance expectancy, effort expectancy, social influence, price value, facilitating conditions, habit and hedonic motivation. However, information privacy concerns and big brother effect impair customers' cognitive, personal and social experiences, creating an obstacle toward SBS adoption.Research limitations/implicationsStudying SBS adoption only in Pakistan represents the perspective of a developing country, which limits the generalizability of the findings.Practical implicationsPakistani customers' demand for SBS can be linked to its performance. By upgrading technology, banks can improve the usefulness of these services.Originality/valueThe first scholarly inquiry explores the facilitators and inhibitors that could influence the adoption of SBS in Pakistan.

The effect of Blockchain technology as a moderator on the relationship between big data and the risk of financial disclosure (analytical study in the Egyptian and Iraqi stock exchange)

This paper aims to explain the impact of Blockchain Technology as a moderator in the relationship between Big Data and The Risk of Financial Disclosure to address the Risk of Financial Disclosure. Therefore, this technique was used to reduce the risks of disclosing financial and accounting data for various companies. The estimated population size of accounting information systems and information technology professionals is more than 300 in the Egyptian and Iraqi Stock Exchange. The results indicate that all the direct hypotheses that reflect the relation between Big Data characteristics and FDR are supported which is less than 0.05. There is no impact of Volume on Financial Disclosure Risk with a p-value=0.074. the indirect effect of Blockchain Technology on the relationship between (VEL, VER and VOL) and Financial Disclosure Risk was significant with a p-value of 0.048,0.024,0.001 respectively, which is less than 0.05 and does not support the relationship between VAR and Financial Disclosure Risk a p-value of 0.735. Then, we recommend state-of-the-art studies on the use of blockchain for big data applications in different vertical domains such as smart cities, Financial transactions, smart transportation, and smart bank accounts. For a better understanding, some representative blockchain-big data projects are also presented and analysed. Finally, challenges and future directions are discussed to further drive research in the countries of the Middle East. This paper presents the novel solutions associated with Big Data with Financial Disclosure Risks that can be addressed by Blockchain technology. As Well as present the motivations behind the use of blockchain for big data. We show that blockchain has great potential for facilitating big data analytics such as control of dirty data, enhanced security and transparency, enhanced quality of data, the management of data sharing and, Addressing risk financial disclosure

Towards an understanding of metaverse banking: a conceptual paper

PurposeThis study aims to synthesize the current literature and present a definition of future smart banking services known as “metaverse banking” as well as to discuss its future potential.Design/methodology/approachThis paper proposes a suitable definition for metaverse banking that includes the important elements of metaverse banking and sheds light on its impending potential from distinct aspects.FindingsMetaverse banking is a banking channel actualized through the integration of metaverse and online banking services, enabled by a mix of numerous advanced technologies, that provides customers with synchronous banking services accompanied with 3D experiences in a virtual world. There is a high likelihood in the future that metaverse banking is able to be marketed intensively yet effectively, and incur progressive demands, as well as progress significantly in terms of development.Practical implicationsThis study assists bank managers in understanding metaverse banking better and simultaneously makes them realize the metaverse banking’ growth opportunity which can be pursued.Originality/valueTo the best of the authors’ knowledge, this is the first paper to establish a definition for metaverse banking and expound on the upcoming potential of metaverse banking. There is a lack of related literature because this concept is relatively new. This study assists in enriching the concept and providing future research directions.

UNLEASHING THE EFFICACY OF AI FOR SMART BANKING: A DEMOGRAPHIC SURVEY OF INDIAN PRIVATE BANKS

UNLEASHING THE EFFICACY OF AI FOR SMART BANKING: A DEMOGRAPHIC SURVEY OF INDIAN PRIVATE BANKS

Smart Banking Solutions to Increase the Transparency and Health of The Banking System

Smart Banking Solutions to Increase the Transparency and Health of The Banking System

Future Ready Banking with Smart Contracts - CBDC and Impact on the Indian Economy

India is significantly diverse in culture and how it promotes business transactions. Though we are very acquainted with cash, cards, and online mode of payment, the Indian rural economy still believes in the barter system. At this juncture, India is evolving as a tech power house, and its economy is thriving to embrace cryptocurrency as a medium of exchange. After the Indian finance minister declared the same last February that India is working towards building its legal tender called Central Bank-backed Digital Currency (CBDC), this paper is making an impact in explaining our strengths, weakness, market readiness, and necessity to adopt a digital rupee when India's economy is highly regarded as a cashoriented economy. Is our country ready to accept the new technological shift in smart banking in the form of a digital rupee? The paper highlights the socioeconomic and technical challenges our planners need to understand before changing the Central banks' monetary policies. The deployment of fifth-generation (5G) cellular network technology has sparked renewed interest in the potential of blockchain to automate different cellular network use cases. 5G is projected to open up new market prospects for small and large businesses. The article highlights the unique instrument of the digital rupee to enhance peer-to-peer transactions with the evolution of 5G mobile technology.

Face and Liveliness Detection Based Smart Bank Locker

Face is one of the easiest ways to differentiate each other's identities. Facial recognition is a personal identification system that uses the personal characteristics of someone to identify who you are. The process of recognizing a person's face is basically it consists of two stages, namely facial recognition, in which this process occurs most frequently immediately to humans, except under circumstances where the object is available in a short period of time far, next is an introduction, which recognizes faces as individuals. Stage then it is repeated and developed as a model for face image recognition (face recognition) is one of the most widely studied biometric technologies and developed by experts. There are two types of currently popular methods of advanced facial recognition pattern namely, Eigen face method and Fisher face method. We use fisher face a monitoring method to verify any system. The location of this project is facing image processing system. The software requirements for this project are an anaconda.

Secure transmission technique for data in IoT edge computing infrastructure

Nowadays, the utilization of IoT technology has been rapidly increased in various applications such as smart city, smart banking, smart transport, etc. The internet of things allows the user to collect the data easily using the different sensors installed at various locations in the open environment. The data collection process by the IoT sensors is giving access to the various services. However, due to the open communication medium, it is difficult to provide secure access to these services. In this paper, a data transmission technique has been proposed, which will provide secure communication in IoT infrastructure for smart city applications. In this method, each IoT sensor have to prove their legitimacy to the reader and the base station before the transmission of data. Hence, the IoT sensors can transmit the required data in a secure and efficient way. In the proposed technique, the proof of correction shows that the required information is not supposed to send through an online medium, it is obtained at the receiver using the Euclidean parameters shared by the IoT sensors. The proposed technique is compatible to provide the security against most of the attacks performed by the attackers. Two random variables and complex mathematical calculation are making the proposed technique more reliable than others. This technique will significantly improve the security of different data transmission services which will be helpful to improve the smart city infrastructure.

Business and Information Technology Strategic Planning of Smart Bank Wedding Organizer

Purpose: In the past, was a matter of self-preparation. They become a committee that works to cook, design wedding decorations, receive guests and prepare everything for the wedding. Not to forget, the host is also bothered with a lot of work, especially the event management on the wedding day itself. However, things were different now. Many hosts are so busy with work that they can no longer afford to design their wedding ceremony. Then, comes a wedding organizer as the best solution and become one of the best-selling businesses in the market. Mostly, current WO services are limited to coordinating everything that is needed for a wedding. They offer services to customers through certain packages to choose from for weddings. Indeed, for some people who have sufficient budgets, it is not difficult to adjust the wishes contained in these packages. However, this is certainly different for groups of people who have a minimal budget. Most of the budget is a problem in itself for couples who will use WO Services. With this background, a strategic business plan is carried out by facilitating the prospective bride and groom as customers to plan their wedding according to their respective budgets through IT-based wedding portals and a container in the form of a marriage bank to finance the marriage.Design/Methodology/Approach: This research uses a qualitative method that aims to describe and analyze social activities that happened. There will be several stages of research, including the first stage of the researcher starting to collect various materials that can be support research and be able to provide adequate information. Further analysis is carried out to the business environment and IS/IT environment external and internal using business environment analysis, SWOT analysis, and so on.Findings/Result: This study seeks to map the Business and Information Technology Strategic Planning of Smart Bank Wedding Organizer. Based on the analysis of the internal and external environment, SWOT analysis, and so on, the IS/IT Business and Management Strategy which consists of finance, employee, IT/IS, stakeholders, customers, marketplace, and operationalactivities can be mapped according to their respective needs. By mapping the IS/IT Business and Management Strategy, it is hoped that the planning, development, and running of the business will run well and sustainably.

Business and Information Technology Strategic Planning of Smart Bank Wedding Organizer

Purpose: In the past, marriage was a matter of self-preparation. They become a committee that works to cook, design wedding decorations, receive guests and prepare everything for the wedding. Not to forget, the host is also bothered with a lot of work, especially the event management on the wedding day itself. However, things were different now. Many hosts are so busy with work that they can no longer afford to design their wedding ceremony. Then, comes a wedding organizer as the best solution and become one of the best-selling businesses in the market. Mostly, current WO services are limited to coordinating everything that is needed for a wedding. They offer services to customers through certain packages to choose from for weddings. Indeed, for some people who have sufficient budgets, it is not difficult to adjust the wishes contained in these packages. However, this is certainly different for groups of people who have a minimal budget. Most of the budget is a problem in itself for couples who will use WO Services. With this background, a strategic business plan is carried out by facilitating the prospective bride and groom as customers to plan their wedding according to their respective budgets through IT-based wedding portals and a container in the form of a "marriage bank" to finance the marriage. Design/Methodology/Approach: This research uses a qualitative method that aims to describe and analyze social activities that happened. There will be several stages of research, including the first stage of the researcher starting to collect various materials that can be support research and be able to provide adequate information. Further analysis is carried out to the business environment and IS/IT environment external and internal using business environment analysis, SWOT analysis, and so on. Findings/Result: This study seeks to map the Business and Information Technology Strategic Planning of Smart Bank Wedding Organizer. Based on the analysis of the internal and external environment, SWOT analysis, and so on, the IS/IT Business and Management Strategy which consists of finance, employee, IT/IS, stakeholders, customers, marketplace, and operational activities can be mapped according to their respective needs. By mapping the IS/IT Business and Management Strategy, it is hoped that the planning, development, and running of the business will run well and sustainably. Paper Type: Conceptual Research.

Classification Models for Bank Marketing Campaign: Towards Smart Bank Marketing

In this paper, we have proposed two models of marketing classification which are Support Vector Machine (SVM) and Linear regression, these two models are the most popular and useful models of classification. In this paper, we represent how these two models are used for a case study of a bank marketing campaign, the dataset is related to a bank marketing campaign, and for Applying the machine learning models of classification, the RapidMiner software was used.

Improving Service Quality of Smart Banking using Quality Management Methods in Uae

Improving Service Quality of Smart Banking using Quality Management Methods in Uae

IoT enabled Smart Banking System – a Technological Revolution

The main proposal of the Smart Banking System by using IoT is to develop a System that could be easy to use and accessible. IoT solutions make certain Banking & Financial Services (BFS) companies for improved tracking and analysis of client’s behaviors and requirements. In the dominion of interconnected "things", banks are testing better approaches for associating with clients to give them exhortation, and might exhibit money related offers through their cell phone as they stroll past specific stores. They could use a similar way to deal with give direction on sending a notice to "skip Starbucks" as the client overspent on sundries the current month's savings. In the coming future, banks will have an extensive task to perform in managing and control of payments. IoT helps banks in many ways ,ie: facilitating consumers by communicating with right information about different offers especially in banking/finance, and solve different day to day issues of consumers and retain them for longer period. The customer data available through the IoT will identify the financial needs of the client and its value chain that also helps banks provide the value added services and customized financial products to ensure Win-Win situation .This banking system enabled with IoT improves customer loyalty by playing as a powerful facilitator .It transforms the business in the future. Banks must convert IoT data into valuable information that helps in increases their market share and provides better solutions to their customers. As the banking system has become part of a human day to day activity, it efficiently offers many benefits, such as operating a payment system, granting loans, taking deposits and helping with investments etc.