Abstract
With the development of information and communication technology, the use of smart banking, a non-face-to-face financial business processing system, is expanding. However, the elderly who have difficulty using smart devices or users who have anxiety about using online banking visit the bank in person, make deposits and withdrawals through employees, or solve banking business by using ATMs. In this way, it aims to present interface guidelines for useful ATMs that can appropriately use cash and electronic payment methods according to the situation. This study conducted usability tests, SUS evaluations, and interviews to analyze the usability of existing ATMs, and produced a prototype by improving the interface through the usability analysis results of existing ATMs and expert advice. Significance tests were conducted through a prototype with an improved interface, and final guidelines were presented through this. The ATM interface guidelines derived through this study are expected to help minimize confusion experienced by various users when using ATMs.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
