ATM 사용자 리서치를 통한 사용성 개선을 위한 연구

Abstract

With the development of information and communication technology, the use of smart banking, a non-face-to-face financial business processing system, is expanding. However, the elderly who have difficulty using smart devices or users who have anxiety about using online banking visit the bank in person, make deposits and withdrawals through employees, or solve banking business by using ATMs. In this way, it aims to present interface guidelines for useful ATMs that can appropriately use cash and electronic payment methods according to the situation. This study conducted usability tests, SUS evaluations, and interviews to analyze the usability of existing ATMs, and produced a prototype by improving the interface through the usability analysis results of existing ATMs and expert advice. Significance tests were conducted through a prototype with an improved interface, and final guidelines were presented through this. The ATM interface guidelines derived through this study are expected to help minimize confusion experienced by various users when using ATMs.