Service Quality Evaluation System Research Articles

Research on the role of residential hotels in rural tourism in the context of big data

Abstract The development of residential hotels has new practical significance in today’s rural tourism which is heating up and getting more and more attention and development. This paper constructs a service quality evaluation system for residential hotels based on SERVQUAL service quality model and introduces gray correlation analysis and multiple linear regression to analyze the role and influence of residential hotels on rural tourism development. Taking the data of residential hotels in Province S as the research sample, the gray correlation degree and service quality gap of residential hotel service quality were verified, and the interaction between them was verified by regression analysis under different fixed effects. The results show that the gray correlation of safety in the service quality of residential hotels is the highest at 0.7812, the gap of service quality advantage is 0.46 points higher than the mean value of rural tourism tourists’ expectations, and the explanatory degree of the service quality of residential hotels to the development of rural tourism reaches 72.4% in all dimensions. The development of rural tourism can be boosted by improving service quality in residential hotels and meeting the expectations of tourists regarding rural tourism.

International Experience of Civil Aviation Service Quality Evaluation

Civil aviation service quality evaluation research plays a crucial role in improving the travel experience of passengers and increasing the market competitiveness of civil aviation transport enterprises. There have been relatively abundant relevant theoretical research results, but combined with the practical application, there are still areas that need further exploration and improvement. Based on the development of the connotation of service quality evaluation, this paper reviews the research on civil aviation service quality evaluation in terms of the development history, index system, index weights, methods and models of service quality evaluation, and finds that there are obvious differences in service quality evaluation research in terms of methods and other aspects. According to the results, the international experience of civil aviation service quality evaluation can provide a reference for the construction of China's civil aviation service quality evaluation system.

Research on service quality of professional education based on the PZB service quality model

With the arrival of Internet technology and the information era, China’s higher education has entered a new stage of development. In this context, new learning methods represented by “Internet+” have gradually emerged and rapidly spread, and traditional classroom teaching is facing a huge impact. At the same time, more and more students choose to learn independently through online courses due to resource constraints, time and space. This new learning method has posed a great challenge to the traditional education concept. Therefore, how to improve the quality of college education services has become one of the urgent problems to be solved at present. In this paper, from the perspective of service quality of college education, it is of practical significance to apply the theory of hybrid service quality to college hybrid education to explore its service quality improvement strategy. In this paper, the application of the PZB service quality model in professional education teaching is studied and discussed by using the methods of literature, mathematical statistics, and logical analysis. In this paper, the structure of the service quality evaluation system, influencing factors and results analysis, and the summary of improvement suggestions are deeply analyzed.

Retracted: Design and Implementation of Community Pension Service Quality Evaluation System Based on Clustering Algorithm

Retracted: Design and Implementation of Community Pension Service Quality Evaluation System Based on Clustering Algorithm

Retracted: Construction of Rural E-Commerce Logistics Service Quality Evaluation System and IoT Applications under the Background of New Retail

Retracted: Construction of Rural E-Commerce Logistics Service Quality Evaluation System and IoT Applications under the Background of New Retail

Study of Service Quality Evaluation System of Red Tourism Study Bases under the Theory of Value Co-creation

Red tourism study, a distinctive form of tourism in China, holds significant importance in cultivating national identity among young individuals. This study employs the value co-creation theory to scrutinize the influencing factors contributing to the high-quality development of red tourism study bases in Xiaogang Village, Fengyang, Anhui, focusing on four dimensions. To provide quantitative insights, principal component analysis is utilized to unveil the comprehensive impact of each factor. Findings reveal that auxiliary facility service quality holds the highest degree of influence, followed by infrastructure service quality, study atmosphere service quality indicators, and employee service quality indicators in descending order of importance. Based on the research outcomes, optimizing the development trajectory of the red tourism study in the context of cultural and tourism integration and Chinese-style modernization necessitates prioritizing aspects such as "uncovering cultural heritage," "enhancing management systems," and "expanding diverse publicity efforts.".

Railroad freight service quality evaluation system based on a logistic regression model

Abstract Scientific evaluation of railroad freight service quality is important to adapt to the development demand of railroad freight under the new situation, improve the quality of railroad freight service and promote the quantity of railroad freight. In this paper, we analyze and summarize the current situation of freight service quality management standards and service quality evaluation at home and abroad, combine the development history of China’s railroad freight service and business process situation, put forward the current problems of railroad freight service quality, establish a comprehensive evaluation system of railroad freight service quality based on Logistic regression model, introduce the concept of customer perception into the evaluation of railroad freight service quality, construct a railroad freight service quality customer satisfaction evaluation model, establish a quantitative model of railroad freight service quality evaluation, build a railroad freight service quality customer satisfaction index evaluation system, according to the establishment of a comprehensive index evaluation table, it can realize the customer satisfaction index evaluation of railroad freight stations and freight products at the level of head office, railroad bureau and customers, and put forward opinions and suggestions to improve the quality of railroad freight service.

Research on The Evaluation System of Fresh Agricultural Products Cold Chain Logistics Service Quality in the Context of Electronic Commerce

This paper studies the service quality evaluation system of fresh agricultural products cold chain logistics in the context of e-commerce, constantly improve and optimize it, and ensure its effective implementation, which can not only improve the service quality, but also effectively promote the healthy development of fresh agricultural products cold chain logistics in the context of e-commerce. From this study, the optimization of the service quality evaluation system can be realized from the establishment of a sound index system, the realization of a scientific and reasonable evaluation method, the strengthening of the evaluation process control, the timely feedback of the evaluation results and the strengthening of the application of the results, in order to better promote the development of fresh agricultural products cold chain logistics in the context of e-commerce.

Intelligent Bus Operation Service Quality Evaluation System Construction

Taking the quality of intelligent bus operation service as the research object, the evaluation index system of intelligent bus operation service quality is established with the dimensions of safety, comfort, convenience, timeliness, wisdom and economy. Using the fuzzy evaluation method, combined with AHP hierarchical analysis and expert method, we evaluated the smart public transportation in Tangshan and Anshan cities. Release online passenger satisfaction survey questionnaires in Tangshan and Anshan cities, in conjunction with fuzzy evaluation. Combined with the analysis of comparative passenger satisfaction survey data, the evaluation results are valid. Based on the results of the survey, reference opinions on the shortcomings of smart public transportation in Tangshan City and Anshan City are provided.

Research on service quality evaluation of medical caring and nursing combined institutions for the aged based on interval MTS-grey cloud clustering

The lack of a scientific and complete service quality evaluation system for Medical Caring and Nursing Combined Institutions for the Aged is a critical factor that makes it difficult to improve the quality of their services. Based on the SERVQUAL model, the service quality evaluation index system of Medical Caring and Nursing Combined Institutions for the Aged is constructed from tangibles, security, reliability, responsiveness, and empathy. Considering the ambiguity, randomness, grey characteristics, and the interaction between indicators in the service evaluation process of Medical Caring and Nursing Combined Institutions for the Aged, the interval Mahalanobis-Taguchi system (MTS) is introduced into the grey cloud clustering model, and a service quality evaluation model of the interval MTS— grey cloud clustering is proposed. The Medical Caring and Nursing Combined Institutions for the Aged in four typical cities of Jiangsu Province are taken as examples in this study. Feasibility of the proposed method is verified, and targeted measures are thus proposed to provide stronger support and reference for improving the service quality of these institutions.

Online health community-An empirical analysis based on grounded theory and entropy weight TOPSIS method to evaluate the service quality.

With the enhancement of people's health awareness and the impact of the coronavirus pandemic in recent years, people's demand for online health information continues to expand, and online health communities (OHCs) have developed rapidly. However, the service quality of OHCs is uneven, and problems such as content quality, privacy disclosure are increasingly prominent. It's of great significance to establish normalized OHC service quality evaluation standards and develop effective evaluation tools and methods for the improvement of OHC service quality. Based on the grounded theory, the raw materials obtained from semi-structured interviews were coded in three stages to construct a service quality evaluation system for OHC. Through empirical analysis, the rationality and effectiveness of the evaluation system were verified. Then six representative Chinese OHCs were selected and their service quality was evaluated by the entropy weight TOPSIS method. The service quality evaluation system of OHC was constructed which includes 4 first-level indicators and 16 second-level indicators. The weights of the first-level indicators from large to small are content quality, emotional experience quality, interaction quality and function quality. Among the second-level indicator weights, the top three are perceived cost reasonableness, content professionalism and effectiveness of interactive content. The indicator system is reasonable and effective and the evaluation method has strong applicability and operability. This study will provide theoretical guidance for community platform operators and relevant departments to design effective evaluation mechanism of OHC service quality, offering a reference for decisions and policymakers.

Construction of Rural E-Commerce Logistics Service Quality Evaluation System and IoT Applications under the Background of New Retail

How to build a quality evaluation system for local e-commerce logistics services has been studied against the backdrop of new retailers, and how to evaluate the quality of logistics services has been standardized by updating the quality control mode for local e-commerce logistics services will be done. An evaluation index and a nearby e-commerce logistics service quality evaluation system have been established. Finally, according to the survey, the proposed quality evaluation system for local e-commerce logistics services is highly practical, enabling faster logistics transportation while minimizing usage, and the quality of local e-commerce logistics services can be effectively improved.

Design and Implementation of Community Pension Service Quality Evaluation System Based on Clustering Algorithm

The healthy development of community elderly care service is very important. Studying the quality evaluation of community elderly care services and establishing a complete, scientific, and objective community elderly care service method can establish the online reputation of enterprises and help elderly users obtain cost-effective elderly care services. This is very important for healthy development. This paper puts forward a new evaluation model for the quality of community elderly care service. The evaluation method based on the model is designed, the quality evaluation model is constructed, and the community evaluation system is developed. From the aspects of requirement analysis, design, implementation, and testing, the specific implementation process of the system is described. This paper puts forward a community evaluation model which accords with the clustering model: community elderly care service quality evaluation method. AIS-OR mathematical modeling is carried out. Under the guidance of the model, the secondary indicators are analyzed and determined, and the mathematical model of indicator evaluation is constructed. We use text mining technology and emotion analysis to determine the relationship between comment emotion and community elderly care service quality online and build a quality emotion feature library. The naive Bayesian algorithm is used to classify the online evaluation of the service quality of community elderly care services, which verified by experiments and completed the design and development of the community elderly care service quality evaluation system based on the project needs.

Research on Quality Evaluation of Product Interactive Aging Design Based on Kano Model.

At present, China's population aging presents the characteristics of large base, fast aging process, and old age, but the research and development of product aging design in China is relatively late, which brings additional pressure to the daily life of the elderly. In such an environment, higher requirements are put forward for product aging design and service provision. Only products or services that timely meet the personalized and diversified needs of different customers can attract customers and improve customer satisfaction. How to design aging products with satisfactory appearance and humanized function is the focus of current research. Based on the product quality division of Kano model, this paper summarizes the domestic mainstream products and their functions. The designed questionnaire data are summarized; reliability and validity analysis, as well as descriptive statistical analysis, is performed on this basis for the constructed product service quality evaluation system. The service quality indicators are divided into three categories according to the Kano model: overall one-dimensional quality, charm quality, and necessary quality.

Sustainable Management for Fresh Food E-Commerce Logistics Services

This article determines the quality factors which improve the satisfaction of logistics services, and the specific evaluation items that customers value. Moreover, this study verifies the moderating effect of consumers on the perceived importance of last-mile logistics services, and its impact on logistics service satisfaction. Through a literature review, the conceptual model is determined, and measurement scales are developed. Furthermore, we collect data through online surveys and employ structural equation modeling, hierarchical regression analysis, and importance–performance analysis methods in order to analyze the collected data, and to test the research hypotheses. The findings of this study are as follows. First, the qualities of personal contact, timeliness, and empathy in the fresh food e-commerce logistics service quality evaluation system have a significant positive impact on the fresh food e-commerce logistics service consumer satisfaction, but the delivery quality and information quality are not significant. Second, consumers’ perceived importance of last-mile logistics services has a positive and significant impact on the consumer satisfaction of fresh food e-commerce logistics services. Moreover, as a moderating variable, its moderating effect has limitations: it only affects the relationship between information quality, timeliness quality, empathy quality, and consumer satisfaction. Finally, in the three evaluation dimensions of information quality, timeliness quality, and empathy quality, specific items that need to be further improved are identified. This study enriches and supplements the empirical research in the field of fresh food e-commerce logistics, and provides academic literature with a reference value for fresh food e-commerce logistics enterprises.

Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors

BackgroundDue to the increasing complexity in socioeconomic environments and the ambiguity in human cognition, decision makers prefer to give linguistic cognitive information with different granularities according to their own preferences. Consequently, to consider the uncertainty and preferences in the evaluation process, a method based on Multi-Granularity Linguistic Information (MGLI) for evaluating teleconsultation service quality is proposed, which provides a new research direction for scientific evaluation and improvement of teleconsultation service quality.MethodsFirstly, this paper explored a service quality evaluation system from the perspective of regional doctors. And then considering the uncertainty and preferences of decision makers, MGLI was used to optimize the index system according to the similarity degree between the linguistic evaluation information and a given linguistic term set. Finally, the empirical research was conducted using Henan Province Telemedicine Center of China (HTCC) as an example to identify the direction for improving the service quality in teleconsultation.ResultsThis study found that the number of consulting rooms, attitude of operators, consultation duration, charges, and attitude of experts are the key factors affecting the quality of teleconsultation service.ConclusionsSuggestions for improving the quality of teleconsultation service are put forward in terms of optimizing the allocation of consulting rooms, improving regional doctors’ experience and standardizing charging standards, which provides a new direction for improving the quality of teleconsultation service.

Status of acupuncture service quality control

In order to guarantee and improve the quality of acupuncture service, the developments of the control of acupuncture service quality in the World Health Organization (WHO) and various countries were summarized. A number of normative documents that could improve acupuncture service security and effectiveness have been developed in WHO and many countries, in which, acupuncture training, safety manipulation and the guidelines for clinical practice of disease have been included. There are great differences in the qualification authentication and management of acupuncture practitioners among different countries. In China and South Korea, the official government departments are in charge of the management, but, in most of the countries, the qualification attestation examination of acupuncture is conduced mainly by the national/local industry organizations authorized by the state and operated by the commissioned experts. The medical service quality evaluation system is complicated. Because of the specific characteristics of acupuncture discipline itself, it is necessary to develop the service quality assessment system and the standard which is especially adaptable in acupuncture discipline.

Operation Quality Evaluation of Power Communication Network Based on Business QOS Indicators

The development of the power communication network has brought new challenges to the comprehensive evaluation technology of the service quality and the business risk assessment technology. The existing service quality evaluation system does not take the service subnet indicator of the power communication network into consideration systematically, and it is difficult to meet the comprehensive evaluation requirements of the service quality of the whole network. Based on the characteristics of the power communication network, this paper constructs and stratifies its business QOS indicators. Then the indicators of each layer are introduced in detail, and the weight of each indicator in each layer is found by using the method of the analytic hierarchy process. Furthermore, the normalized value of each indicator is found by using the conversion function based on the analytic hierarchy process to make the defined indicator connotation close to the actual operational data and strengthen the comparability between the indicator in this paper. Finally, the operating quality of the power communication network is evaluated by the normalized value and the weight of each indicator combined with the example. The aim is to provide a theoretical reference for the development of the grid business risk management to ensure that the power communication network can operate in a low-risk state.

Impact of Logistics Information Service on Customer Satisfaction : An Empirical Study with Assurance as the Moderator

Background/Objectives: Internetization at the communication and channel levels impels many companies to make efforts in building themselves as a trading platform, where a huge bulk of buyers and sellers can carry on transactions. Methods/Statistical analysis: In this paper, by summarizing the critical factors of logistics information system (LIS) quality, a theoretical model was established to resolve the factors that influence customer satisfaction. In this process, customer satisfaction theory (CS) is applied to be a moderator. And then based on the PLS structural equation model, an empirical study was conducted. Findings: The results presented that making full use of Internet of things technology to accelerate the process of reengineering and standardization while guaranteeing the information quality to make contribution to the improvement of customer satisfaction. At the meantime, the establishment of service quality evaluation system in the context of Internet of things can help logistics enterprises to improve the service quality, promote the enterprises’ competitiveness, and realize the collaboration management of enterprises’ services. Improvements/Applications: At the meantime, the establishment of service quality evaluation system in the context of Internet of things can help logistics enterprises to improve the service quality, promote the enterprises’ competitiveness, and realize the collaboration management of enterprises’ services.

Construction and application of service quality evaluation system in the preclinical research on cardiovascular implant devices

BackgroundServices for the preclinical development and evaluation of cardiovascular implant devices (CVIDs) is a new industry. However, there is still no indicator system for quality evaluation. Our aim is to construct a service for quality evaluation system for the preclinical research and development of CVIDs based on Fuzzy Analytical Hierarchy Process (FAHP).MethodsFirst, we reviewed the related literature to identify and select possible factors. Second, we developed an analytic hierarchy process framework. Third, we developed a questionnaire based on pairwise comparisons and invited 10 experienced specialists to rate these factors. We then used FAHP to compute the weights of these factors and prioritize them. Finally, to demonstrate the effectiveness of the proposed indicator system, a case study was performed as a practical example.ResultsFour main indicators (professionalism, functionality, stability and security) and 15 subindicators were selected to form the service evaluation system based on literature review and expert’s proposals. According to the weight calculation data, the order of primary indicators by importance, is professionalism (0.6457), security (0.1193), functionality (0.0958) and stability (0.0596) in sequence. Top five secondary indices are personnel’s technical ability, facility and equipment attractiveness, data auditability, confidentiality capability and professional service procedures. In the case study, FW’s final actual effectiveness value was 0.9076, which is the same as the actual situation.ConclusionThe indicator system established in this study is comprehensive, reasonable, reliable and with strong practicality. It is worth popularizing and applying. The implementation of this evaluation system can provide measurable evidence for service demander and a way to improve service quality for suppliers.