Abstract
At present, China's population aging presents the characteristics of large base, fast aging process, and old age, but the research and development of product aging design in China is relatively late, which brings additional pressure to the daily life of the elderly. In such an environment, higher requirements are put forward for product aging design and service provision. Only products or services that timely meet the personalized and diversified needs of different customers can attract customers and improve customer satisfaction. How to design aging products with satisfactory appearance and humanized function is the focus of current research. Based on the product quality division of Kano model, this paper summarizes the domestic mainstream products and their functions. The designed questionnaire data are summarized; reliability and validity analysis, as well as descriptive statistical analysis, is performed on this basis for the constructed product service quality evaluation system. The service quality indicators are divided into three categories according to the Kano model: overall one-dimensional quality, charm quality, and necessary quality.
Highlights
With the refinement of management and the deepening of customer-centered management concept into enterprise management, the quality management of products and services has become a hot management issue [1]
Kano model still has many limitations in practical application, and its quality evaluation method needs to be further supplemented and modified [4]. e Kano model is applied to the research of products for the elderly, mining the characteristics of products used by the elderly, and the corresponding design strategies are summarized, which is of great significance to guiding the aging design of products
Erefore, how to select scientific means to evaluate the service quality of enterprises in order to improve customer satisfaction and loyalty is a practical problem faced by enterprises. is paper constructs a service quality evaluation model of product interactive aging design, in order to help enterprises improve service quality and product interactive aging design
Summary
With the refinement of management and the deepening of customer-centered management concept into enterprise management, the quality management of products and services has become a hot management issue [1]. With the increase of the number of the elderly in China, the educational needs of the Computational Intelligence and Neuroscience elderly are becoming increasingly prominent [6] In this environment, the interactive aging design of products is challenged. Erefore, how to select scientific means to evaluate the service quality of enterprises in order to improve customer satisfaction and loyalty is a practical problem faced by enterprises. Is paper constructs a service quality evaluation model of product interactive aging design, in order to help enterprises improve service quality and product interactive aging design. Is paper constructs a product interactive aging design quality evaluation model based on Kano model and uses Kano questionnaire to collect users’ attitudes toward functions, so as to divide the functional attributes of products and rank the importance of each functional attribute. Combined with Kano model research results and interactive evaluation dimensions, the corresponding design strategies are obtained. e aging principle is verified by usability test and satisfaction evaluation, and the product interaction aging practice based on Kano model is completed
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
