Self-service Terminals Research Articles

User Interface Characteristics Influencing Medical Self-Service Terminals Behavioral Intention and Acceptance by Chinese Elderly: An Empirical Examination Based on an Extended UTAUT Model

Medical self-service terminals (MSTs) offer potential advantages for optimizing workflows and enhancing patient experience in hospitals, particularly for the elderly. Despite this, the uptake of MSTs among older adults in China remains a challenge. This research aims to identify the key factors influencing behavioral intention (BI) to adopt MSTs in this age group, with a particular emphasis on user interface (UI) attributes. We extend the Unified Technology Acceptance and Use Theory (UTAUT) model to include these UI elements. Our empirical analysis examines seven variables, which include three critical UI attributes and four core UTAUT elements. The results highlight the importance of performance expectancy (β = 0.40, p < 0.001), effort expectancy (β = 0.50, p < 0.001), and social influence (β = 0.25, p < 0.05) in shaping BI. Importantly, the design of the user interface shows a strong positive correlation with both performance expectancy (β = 0.89, p < 0.001) and effort expectancy (β = 0.81, p < 0.001). These findings illuminate the complex relationship between objective UI features and subjective UTAUT factors. Our study enriches the understanding of how UI design affects the willingness and acceptance of MSTs, especially among China’s elderly population, emphasizing the need to incorporate their viewpoints for successful technology integration in healthcare.

Self-Service Aversion: correlations between Experience Design and rejection of bank ATMs by some users

This study addresses people’s resistance to using self-service terminals, especially bank ATMs. Many bank customers prefer seeking assistance from other people or auxiliary professionals when using an ATM. It was observed that this rejection or difficulty of use is not always directly related to bad interface designs of these self-service systems. An in-depth research was conducted, involving observation and a survey on-site at three bank branches in Brazil using the Contextual Inquiry method.The research used the contingency coefficient as a statistical method to determine the magnitude of the correlation between psychological and behavioral factors and ATM aversion.The results verified the existence of Self-service Aversion, which is the tendency of some to prefer human service instead of automated service, and is built upon four main constructs: sense of uncertainty, environment, sense of accountability, and user interface design. It was concluded that user experience is influenced by psychological and behavioral factors, such as expectations, cognition, emotion, motivation, and social context, impacting effectiveness and usability.

Solutions to the Problem of Freight Transport Flows in Urban Logistics

The operation of a city’s logistics system is associated with many problematic issues, for example, intense pollution and negative impacts on the environment, uneven intensity of traffic flows, and other problems. This article focuses on heavy transport because it causes disruptions in the supply system and affects timely customer service. Optimization processes are associated with route selection, deployment of logistics centers, and the need for cargo consolidation–de-consolidation, which leads to the possibility of using the PPP (public–private partnership) method in practice. A unique aspect of this research is related to the problems of the first and last mile and the use of elements of the “sharing economy”. Therefore, this article aims to analyze the problematic challenges of the first and last mile and the role and significance of heavy transport in urban logistics. For that purpose, in addition to an analysis of scientific sources, an expert survey was conducted and responses related to the questions on optimizing heavy traffic flows in city logistics were analyzed. The study data were processed using Kendall’s correlation coefficient, the concordance method, and the consistency coefficient. During analysis, using the average rank transformation to weights (ARTIW) method, the subjective normalized weights of the main factors that have the greatest influence on a city’s logistics system were determined. Groups of interested parties are also named separately, for whom the results of the study and the formulated decision may be relevant. Based on the results of the research, a recommendation was formulated for the development of small cargo collection and distribution services through self-service terminals located on the outskirts of cities. Proposals are presented to reorganize the system, provide details of new infrastructure elements and suburban terminals, and encourage for the use of environmentally friendly vehicles with a lower carrying capacity.

AutoThing: A Secure Transaction Framework for Self-Service Things

Self-Service Terminals (SSTs) are increasing their presence across multiple industries, from vending machines and self-service banking to automated national border crossing checkpoints. Due to the massive integration of SSTs into critical infrastructure, their security has raised major concerns. In this work, we develop a security model for the family of SST system protocols to formally prove that traditional SST systems are not resilient against cyber-attacks. We create a comprehensive inventory of attacking configurations against SSTs. We then use this inventory to verify that enhanced resilience against compromising any major component of an SST system can be achieved via three steps: a) replacing free-range APIs with multi-signature transaction tokens; b) switching from networking interfaces in SSTs into direct device-to-device channels; and c) adding a bootstrapping service. We introduce Offline Self-Service Things (OSST), which have high attack resilience by maintaining a distributed representation without the need to be online. To enable the real-world applicability of OSSTs, we develop <sc xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">AutoThing</small> , a transaction framework for OSSTs. We show the extensibility of <sc xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">AutoThing</small> by building two applications upon the framework: <sc xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">VolgaPay</small> , a payment system for vending machines; and <sc xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">VolgaGuard</small> , an access control system. We evaluate both systems to show the portability and scalability of <sc xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">AutoThing</small> .

A Design and Application of Municipal Service Platform Based on Cloud-Edge Collaboration for Smart Cities.

Information and Communication Technology (ICT) makes cities "smart", capable of providing advanced municipal services to citizens more efficiently. In the literature, many applications of municipal service platform based on cloud computing and edge computing have been proposed, but the reference model and application instance based on cloud-edge collaboration specially for municipal service platform is rarely studied. In this context, this paper first develops a reference model, including resource collaboration, application collaboration, service collaboration, and security collaboration, and discusses the main contents and challenges of each part. Then, aiming at the problem of computing and communication resources allocation in the cloud-edge collaboration, a game-theory-based dynamic resource allocation model is introduced. Finally, an e-government self-service system based on the cloud-edge collaboration is designed and implemented. The cloud side is a cloud computing server, and the edge side are the self-service terminals integrating various edge computing devices with Artificial Intelligence (AI) embedded. The experimental results show that the designed system combines the advantages of cloud computing and edge computing, and provides a better user experience with lower processing latency, larger bandwidth, and more concurrent tasks. Meanwhile, the findings show that the evolutionary equilibrium and the Nash equilibrium are the optimal solutions, respectively.

Цифрова трансформація банківського сектору економіки України

The article considers the main digital transformational changes in the banking business. The current state of banks' use of financial digital technologies is analyzed, and the factors of digital transformation that affect their financially stable development are singled out. It is determined that the digitalization of the world economy over the past decade has posed new challenges to the banking system, which are caused by increased competition in the financial services market. The factors of emergence of financial intermediaries of the new generation and the need for digital transformation of contemporary banks are described. It is proved that the digital transformation of the banking sector of the economy is due to the development of financial technologies, digital marketing channels and innovation. Three main holistic proposals for FinTech development have been identified. The digital transformation of the banking business is changing not only the supply to customers. It is changing the contours of the business and staffing requirements. Such tools as ATMs and self-service terminals, telephone banking, SMS banking, Internet banking and mobile banking represent the evolution of customer access channels to banking services based on the use of information and communication technologies. The article considers the basic scheme of transformation of a classical bank into a dynamic system of a digital bank by gradually forming the directions of digital distribution. Further digital transformational changes in the banking business should be aimed at the vectors of financial education of consumers of banking services, regulation of the cryptocurrency market in Ukraine, definition of common standards of regulation and supervision of banks and non-banking institutions in the area of digital financial services.

Internet banking is a saving time in the XXI century

The paper is devoted to the interpretation, analysis, history of Internet banking development. Several options of technological side development of financial and credit institutions are considered: mobile applications, POS-terminals, terminals for cashless payments. The current state of development of the Internet banking system in Ukraine is also indicated, the advantages of remote customer service are explained, statistics are given. The development of financial relations, a significant breakthrough in technology in recent years, the emergence of plastic payment cards, the improvement of the Internet - all this has given a great impetus to financial institutions, their cooperation with customers, improved service. The new generation of banking allows to improve the work not only of financial and credit institutions, but also of clients. This scientific research deserves attention and is relevant in today's conditions. In the XXI century, the question of the importance of time and efficiency of its use becomes very relevant. Thus, the banking system of Ukraine allows people to use as little time as possible to solve important issues, such as: payment for utilities, purchase of tickets for any transport, transfer of funds to the card, replenishment of mobile account, interest on the loan and more. In today's world, internet banking is one of the main ways to solve personal financial issues as quickly as possible and at any time. These are not only self-service terminals, but also special sites of banks, mobile applications. In Ukraine, state-owned banks, as well as almost every commercial financial institution allows its customers to solve any issues via the Internet. Thus, with the help of the mobile application you can take a loan, invest money in a deposit, pay for utilities, transfer money to another account or replenish the account of a mobile operator, etc. Internet banking is convenience, efficiency and time saving. In this regard, an important area of development of Ukrainian banks is the development, implementation and development of high-tech remote service. The market of online banking in Ukraine is actively moving forward, but modern world trends are creating areas for further improvement. The popularity of remote banking motivates the study of theoretical and practical aspects of its implementation and operation, which indicates the relevance of the issues addressed in this paper.

ІННОВАЦІЇ ЯК РУШІЙНА СИЛА БАНКІВСЬКОЇ ДІЯЛЬНОСТІ

У статті розглянуто питання розробки та впровадження банківський інновацій, зокрема у банках України. Банківськими інноваціями можна вважати як окремі впровадження так і цілі системи організаційних, економічних, управлінських, інституціональних нововведень в будь-якій сфері діяльності банку. Впровадження банківських інновацій у роботу банку супроводжується як економічним так і соціальним ефектами. Розробкою банківських інновацій займаються як самі банки так і сім професійних світових банківських лабораторій більшість з яких розташована у США. Банківська інновація перестає бути інновацією при масовому її використанні і переходить до стану банківської операції. Термін життя банківської операції значно довший, ніж банківської інновації. До основних банківських інновацій сучасності відносяться наступні: продуктові: платежі в реальному часі, мобільні, безкарткові, безконтактні платежі; дистанційне кредитування, платіжний мінітермінал, онлайн-продукти); процесні (технологічні): хмарні сховища даних, хмарні обчислення - обробка Віg Data, відкритий банкінг - API, інтелектуальний аналіз даних, BaaS - банкінг як послуга, технологія блокчейн; ринкові: everyday banking, цифрове банківське обслуговування у форматі 24/7, безпека банківської діяльності, маркетингові інновації. Багато експертів стверджують, що попри технологічні інновації, домінантну роль у майбутньому все ж будуть відігравати інновації соціальні. І українським банкам доведеться також вчитися ставити своїх клієнтів на перше місце в пріоритетності своїх цілей і налагоджувати тісніші взаємозв'язки. Основними напрямами українських банківських інновацій в останні роки стали: Інтернет та мобільний банкінг та значне розширення банківських операцій, які доступні через ці системи; безкарткові розрахунки через мобільний телефон; режим роботи «24/7»; доступність терміналів самообслуговування; перерахування електронної решти на поповнення мобільного телефону клієнта; активізація присутності в соціальних мережах; індивідуалізація потреб клієнтів (застосовується переважно для VIP-клієнтів банку). Значна питома вага банківських інновацій впроваджується у сегменті комерційних банків.

ІНСТРУМЕНТАРІЙ ЦИФРОВОГО МАРКЕТИНГУ В СУЧАСНИХ УМОВАХ ФУНКЦІОНУВАННЯ РЕСТОРАННОГО БІЗНЕСУ

The article is devoted to the analysis of the use of digital marketing tools in the modern conditions of the functioning of the restaurant business. The study noted that in modern conditions of competition, restaurant business enterprises, including restaurants, are forced to develop and use various technologies to attract customers. Marketing methods play a significant role here, however, conventional advertising in the media is no longer enough. To maintain competitiveness, restaurants develop original and modern methods and approaches to doing business, which are no longer possible without the use of new information technologies. The author analyzed the possibility of using digital marketing tools in domestic enterprises of the restaurant business. The article describes the most relevant areas of digital marketing for enterprises of the restaurant business in Ukraine: self-service terminals, mobile applications, social networks, e-mail, instant messengers, etc. Practical application of the considered tools in the activities of enterprises in the restaurant business provides a number of advantages for both enterprises and consumers of products and services of restaurants. The results of the study show that the use of digital marketing tools by restaurant business enterprises can speed up the process of serving a large number of consumers with a limited time margin; to bring the products and services of restaurant business enterprises closer to consumers; inform consumers about the company's traditional and new dishes and services; attract new consumers; implement a customer-oriented approach; improve the image of the restaurant business; to increase sales and profit of the enterprise. At the same time, it has been proved that the practical use of digital marketing tools by consumers of products and services of the restaurant business should provide: quick and easy access to the goods / services of the restaurant business; saving time; online booking of tables in a restaurant; comparison of prices and offers of all competitors on the market, as well as reviews of other customers about them.

Design of a Distributed Food Traceability Platform and Its Application in Food Traceability at Guangdong Province

Food traceability is an important measure to secure food safety. This paper designed a food traceability platform based on distribution framework and implemented it in Guangdong province. The platform can provide traceability service, production and management service for food enterprise, provide forward and backward traceability of the whole cycle of food production and circulation, and provide various methods of food traceability for public. One characteristic of the platform is that it opens up the data flow among production, circulation and supervising departments, and builds a unified commodity circulation data pool. Based on the flow data pool, not only the production and circulation information of the food product can be traced, but also its inspection and quarantine information. Another characteristic of the platform is that its database and data interface were developed based on the fool electronic traceability standards formulated by the National Food and Drug Administration. Its interface standardization and compatibility with other food traceability platforms can thus be guaranteed. The platform is running at Guangdong province for key supervising products of Infant formula foods (including milk powder, rice flour, farina, etc), editable oil and liquor. The public can use the Guangdong food traceability portal, mobile APP, Wechat or the self-service terminals in the supermarkets to trace food products by scanning or input its traceability code or its product code and verify its authenticity. It will help to promote consumer confidence in food safety.

FIRST: Face Identity Recognition in SmarT Bank

The rapid development of information era has influenced to realize the notion of Smart Bank via approaches like paperless services and interactive self-service systems. Since the traditional methods of identity verification are insecure and cumbersome for supporting these services, Smart Bank has been questioned. To overcome the limitations of current identity verification, it is imperative to explore an effective recognition strategy considering the trade-off between security and customer experience, which can conveniently collect identity information and accurately distinguish people. However, few research and existing systems have been reported for an integrated solution of identity verification satisfying convenient and secure banking environment. In this paper, we propose, implement, and deploy an integrated system named FIRST (Face Identity Recognition in SmarT Bank), which is a customized platform for the identity verification via face recognition in Smart Bank. FIRST uses Gabor surface feature and Fisherfaces, which can provide accurate face recognition within acceptable training time. For information acquisition, our system employs the patch-based face quality assessment, which efficiently extracts valuable faces (i.e. front face) from video streams. Furthermore, FIRST provides a distributed environment to effectively manage recognition tasks and massive data. Since March 2015, FIRST has been successfully deployed on 1800 self-service terminals in Jiangsu Province by ABC (Agriculture Bank of China), and is under deployment by State Grid in China.

Enforcing eAccessibility: is the current legal framework adequate?

Regulating the web and information and communication technology (ICT) is a hot-button issue that often becomes misconstrued as the self-interests of private parties. In fact, ensuring accessibility for people with disabilities is often not a priority for companies that provide ICT goods and services. In this manner, people with disabilities are excluded from the global ICT market, which presents a problem of rights assessment and a market gap. By examining the way law and policy implement and augment the state of eAccessibility, this article aims to critically assess the eAccessibility legal framework. It focuses on the United Nations Convention on the Rights of Persons with Disabilities, the European Union relevant legislation, and on national legislation, taking as a case study two representative countries: Ireland and Spain. These countries have been chosen due to their high and low ‘Measuring eAccessibility’ scores, respectively. The particular technology chosen for examination includes websites, self-service terminals and mobile phone apps.

Outfit Browser – An Image-data-driven User Interface for Self-service Systems in Fashion Stores

Consumers are overwhelmed with products in retail and online environments. Research shows that this choice-overload often leads to consumer dissatisfaction. As a consequence, assistive consumer technologies are needed to support decision making. Taking the fashion industry as an example, a common approach is to offer online services or self-service terminals that allow consumers to filter the product range according to their preferences. Nevertheless, this option is only applicable when the consumer is aware of his/ her actual preferences. The inspiration phase is a neglected area of research that offers huge potential for the development of new services to support the consumers in the buying process. This paper introduces the concept and prototype of a novel consumer interface for intuitively browsing a fashion product range based on visual preferences. In addition to an online version of the service a terminal for usage in retail stores is presented. The key idea of the visual interface is to position a selected fashion product in the middle of the screen and similar products in the surrounding environment comparable to terms in a tag cloud. The outer area of the virtual presentation shows products with a higher degree of dissimilarity. By selecting one of them the visualization rearranges. In the solution presented, product similarity is mainly based on visual features (e.g., brightness, color temperature, color values) which are extracted from product images. Finally, the functional as well as the hedonic value of the new approach are evaluated by a preliminary user study.

Design of Business Process and Message Interface for Self-Service Terminal System

Nowadays, self-service terminals, which are used widely in banking systems, can be seen everywhere. However, few systems could combine a large number of self-service terminals and a diversified electronic payment platforms for providing convenient financial services. In this paper, we develop such a combined self-service terminal system. We also give details about the design of business process and message interface on four main functional modules of our new developed system, which are uploading transaction logs, registering and configuring new self-service terminals, uploading running status, paying debts, and releasing information. Last, we conduct an experiment to evaluate the performance of our self-service terminals in terms of the packet loss rate. Results show that the design of business process and message interface is effective.

Writing for machine translation

Computer-assisted translation (aka machine translation) is on the fast track to becoming a utility. Translation will automatically become part of everything we do. Computers, websites, touch screen devices, in-car navigation systems, kiosks in public places, ATMs, airline self-service terminals -- basically any consumer-facing graphic user interface -- will include a "translate" button. In fact, the beta version of the Android operating system includes just that in the latest rendition of the Chrome browser. That's just the start of things to come. Machine translation will soon be ubiquitous!

Self-service terminal

A method of operating a self service terminal (SST) (12) is described, in which the SST (12) detects characteristics of a mobile computing device held by a user (16), and configures the user interface dependent on the detected characteristics. The characteristics may include features of the mobile device, such as communication facilities, or may include user identification information. Where the user is identified, a user profile may be retrieved from a remote SST operator (14). Certain embodiments of the invention may detect devices held by a second or subsequent user (18), and retrieve the relevant user profile prior to the second user (18) interacting with the SST (12).

Manufacturing Excellence and World Leadership in the Auto Teller Market

NCR (Manufacturing) Limited develops and produces self-service financial terminals for worldwide markets. During the 1980s the Company improved its market position and has led the industry for several years. A major contribution to this success has been a sustained drive for manufacturing excellence. This article addresses four key strategies being followed: company-wide quality improvement, supply line management, employee involvement and design for manufacture. Illustrations from a pilot design for manufacture project demonstrate that teamwork, innovation and consideration for manufacturing processes can give significant business benefits.