Abstract
The paper is devoted to the interpretation, analysis, history of Internet banking development. Several options of technological side development of financial and credit institutions are considered: mobile applications, POS-terminals, terminals for cashless payments. The current state of development of the Internet banking system in Ukraine is also indicated, the advantages of remote customer service are explained, statistics are given. The development of financial relations, a significant breakthrough in technology in recent years, the emergence of plastic payment cards, the improvement of the Internet - all this has given a great impetus to financial institutions, their cooperation with customers, improved service. The new generation of banking allows to improve the work not only of financial and credit institutions, but also of clients. This scientific research deserves attention and is relevant in today's conditions. In the XXI century, the question of the importance of time and efficiency of its use becomes very relevant. Thus, the banking system of Ukraine allows people to use as little time as possible to solve important issues, such as: payment for utilities, purchase of tickets for any transport, transfer of funds to the card, replenishment of mobile account, interest on the loan and more. In today's world, internet banking is one of the main ways to solve personal financial issues as quickly as possible and at any time. These are not only self-service terminals, but also special sites of banks, mobile applications. In Ukraine, state-owned banks, as well as almost every commercial financial institution allows its customers to solve any issues via the Internet. Thus, with the help of the mobile application you can take a loan, invest money in a deposit, pay for utilities, transfer money to another account or replenish the account of a mobile operator, etc. Internet banking is convenience, efficiency and time saving. In this regard, an important area of development of Ukrainian banks is the development, implementation and development of high-tech remote service. The market of online banking in Ukraine is actively moving forward, but modern world trends are creating areas for further improvement. The popularity of remote banking motivates the study of theoretical and practical aspects of its implementation and operation, which indicates the relevance of the issues addressed in this paper.
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