Perceptions Of Satisfaction Research Articles

Path Analysis of Factors Influencing the Quality of Health Services and Inpatient’s Satisfaction in Hospitals

Background: Quality of health services is an effort to provide health services to individuals and populations in increasing the likelihood of desired health outcomes. Patient satisfaction is an indicator in assessing the quality of health services. This study aims to analyze the factors that influence the quality of health services and satisfaction of inpatients in hospitals. Subjects and Method: The research, with a cross-sectional study design, was carried out at public and private hospitals in Mataram City from November to December 2023. A total of 207 inpatients were selected using simple random sampling in the study. The dependent variables are health service quality and patient satisfaction. The independent variables are gender, education level, income, BPJS status (payment type), inpatient class, and length of stay. Collecting data on perceptions of health service quality and patient satisfaction using a structured questionnaire prepared based on Parasuraman's Servqual concept (1985). Results: Patient satisfaction is significantly influenced by perceived quality of health services (b= 0.81; 95% CI = 0.76 to 0.86; p < 0.001) and patient education level (b= -0.08; 95% CI= -0.17 to -0.003; p= 0.04 ). Perceived quality of health services is significantly influenced by income factors (b= 0.22; 95% CI= 0.09 to 0.35; p= 0.001) and patient inpatient room class (b= 0.40; 95% CI= 0.28 to 0.52; p <0.001). Perception of service quality is not significantly influenced by the factors gender, education, BPJS status, and length of stay. Conclusion: Patient satisfaction is significantly influenced by the quality of health services and the patient's level of education. The quality of health services is significantly influenced by income factors and the patient's inpatient room class. Service quality is not significantly influenced by the factors gender, education, BPJS status, and length of stay.

Community resilience and its influence on sustainable tourism development

Purpose – This study explores residents’ perceptions of community resilience and satisfaction and their influence on sustainable tourism development. Methodology/Design/Approach – This quantitative research was conducted in the Galapagos Islands, an ecotourism destination. Bivariate techniques such as Spearman correlation and stepwise multiple regression were used. Findings – Findings show that residents are generally resilient and satisfied with tourism; they see opportunities for resident development, especially for young people. There is also a high level of trust and excellent communication within the community, thanks to the associations that help to overcome negative social problems. Originality of the research – his study confirms that a high level of community satisfaction with the sustainable development of a destination is directly and positively related to the level of resilience.

Perception and level of satisfaction of small tea growers towards institutional role: a district level case study

Perception and level of satisfaction of small tea growers towards institutional role: a district level case study

Multi-Dimensional Analysis of Japanese Telemedicine Patient Satisfaction.

Telemedicine is a growing segment of the healthcare industry. As telemedicine gains prominence in Japan, the importance of telemedicine patient satisfaction research will also grow. This study examines whether Japanese patients are equally impacted by the same latent dimensions discovered in the multi-dimensional service satisfaction model used by a United States (U.S.) study. The subjects (n = 110) were patients who received telemedicine service between January and December 2023 at Juntendo University Hospital, Tokyo, Japan. Patient satisfaction perceptions were collected using a questionnaire composed of Likert scale items. Overall patient satisfaction served as the dependent variable, and patient perceptions of various aspects of the service were the independent variables. LASSO regression analysis was used to test the impact of the independent variables on overall patient satisfaction along with cluster analysis to examine the satisfaction ratings based upon patient characteristics. Japanese patient perceptions of telemedicine health benefits were the most impactful driver of overall satisfaction. Cluster analysis indicated that males were generally more satisfied than females. The least satisfied patients were predominately female and those experiencing telemedicine for the first time. Patients receiving service from a specialist physician were least satisfied with the telemedicine financial costs. Patient satisfaction levels were found to be highly impacted by perceptions of the health benefits received and the non-financial costs of service. These benefits could be highlighted by Japanese telemedicine providers to increase utilization of telemedicine services. Patient satisfaction was also found to be influenced by patient-centered care (ie, the "soft skills" of providers) to a lesser degree. Therefore, Japanese telemedicine providers may benefit from developing patient-centered communication skills. The model used provides nuanced understandings of telemedicine patient satisfaction, which highlights where targeted improvements in Japanese telemedicine patient satisfaction are likely to be most impactful.

WORK SATISFACTION IN SMES: A COMPARATIVE STUDY OF SELECTED COUNTRIES IN CENTRAL AND EASTERN EUROPE

This article is based on empirical research conducted in SMEs in several countries: the Czech Republic, Slovakia, Lithuania, and Poland. The basis for empirical recognition was the assumption that it is possible to develop a positive attitude among employees towards work. The research problem concerned the search for the characteristics of the organizational environments of SMEs in the context of achieving job satisfaction. The research question was, “How and with what mechanisms can the positive attitudes of employees towards their work be strengthened?” To measure employees’ attitudes toward work, quantitative research was carried out using a questionnaire on a sample of 590 respondents. The key dimensions of satisfaction in the workplace were analyzed; these included the quality of management processes, social communication, interpersonal relations, remuneration or self-realization, and fulfillment of competence potential. Summing up the results of the empirical research, it is worth emphasizing that SME employees noticed many different factors affecting, to a greater or lesser extent, their perceptions of professional satisfaction. Among these, they most often mentioned detailed elements of the general context of achieving satisfaction in relation to, for example, individual abilities and skills, interpersonal relationships, communication processes, and reward and motivation systems.

Financial Satisfaction: The Role of Shared Financial Responsibilities and Shared Financial Values Among Couples

Managing shared finances is an important aspect of a romantic relationship, and satisfaction with one’s financial situation depends on a complex host of issues, including decision-making dynamics and resource sharing. This paper provides insight into this relationship by reporting the results from a study designed to provide evidence of an association between couple’s shared financial decision-making behavior and their financial satisfaction. Using a sample of 602 individuals in a committed romantic relationship, this project evaluated how couples’ division of financial responsibilities and agreement on spending and saving behavior affected their perceived financial satisfaction. Results of the analysis indicated that the way household finances were shared was associated with perceptions of financial satisfaction. Specifically, those who reported combining their finances with their partner were more financially satisfied. Couples who reported higher levels of agreement on spending were more likely to be satisfied with their current financial situation. Finally, couples with higher levels of agreement on saving were more satisfied financially.

Patient Satisfaction with National Health Insurance and Public Health Center Accreditation: Lessons Learnt from Majalengka Regency, Indonesia

Background: Perceptions of patient satisfaction influence the quality of the public health center (Pusat Kesehatan Masyarakat, Puskesmas) services. This study aimed to determine the differences in the level of patient satisfaction with national health insurance and the accreditation status of Puskesmas.Methods: This quantitative analytical study using a cross-sectional method was conducted at four Puskesmas in Majalengka Regency from October to November 2021 using a purposive sampling technique. The instrument used was the community satisfaction instrument (IKM-29) questionnaire , with the variable measured being the level of satisfaction. Data was transformed into numerical form using Rasch modelling and analyzed using the Chi-Square, independent-t, and one-way ANOVA tests.Results: A total of 273 respondents consisted of insured (Jaminan Kesehatan Nasional, JKN) and non-insured (non-JKN) respondents, resulting in the satisfaction mean value between JKN and non-JKN patients of 2.50 and 2.51 (p-value= 0.926). Satisfaction at Puskesmas levels 1 (Dasar), 2 (Madya), 3 (Utama), and 4 (Paripurna) was 2.15, 2.23, 2.56, 3.03, respectively (p-value = 0.002), indicating an increase in the level of satisfaction at the Puskesmas accreditation level.Conclusion: There is no difference in satisfaction between respondents using JKN and non-JKN. However, there is an increase in satisfaction related to the Puskesmas accreditation level. It is recommended for each Puskesmas to maintain the same service to all patients and improve the quality of service, especially in service dimensions that are considered inferior. Additionally, it is necessary to review the minimum standard value for accreditation programs.

Organizational culture and the perception of job satisfaction among university faculty members in Ecuador

El presente artículo es parte de un estudio longitudinal que se realiza a los docentes de las universidades del Ecuador. Se enmarca en el ámbito del Comportamiento Organizacional. Se enfoca en la cultura organizacional de la Universidad Politécnica Salesiana del Ecuador (UPS) y la satisfacción laboral de sus docentes, en un estudio realizado en sus tres sedes (Cuenca, Quito y Guayaquil) durante el periodo abril-septiembre del 2021. El objetivo cumplido fue determinar la medida en que la cultura organizacional de la institución influye en la satisfacción laboral de su cuerpo colegiado. En este sentido, se identificaron dos variables: Como variable dependiente la satisfacción laboral y como variable independiente se enfocó en la cultura organizacional de la institución. La investigación se fundamentó en el hecho de que la cultura organizacional puede ser una fuerte influencia en la generación de satisfacción laboral de los docentes pero, además, se buscó identificar los aspectos fundamentales que determinan las fortalezas de dicha cultura para que ejerza tal influencia a nivel de las tres sedes. La metodología utilizada tuvo un enfoque cuantitativo de tipo aplicada, no experimental, con un diseño correlacional que dio paso a la descripción y tabulación de datos estadísticos. Se utilizó una encuesta para recolectar datos cuantitativos. Un Rho de Spearman = 0, 812 y un p-valor = 0,000 menor a α = 0,05 indican que la cultura organizacional presenta una correlación moderada con la satisfacción laboral docente.

Differences in Perception of Quality Dental Job Conditions and Job Satisfaction between Dentists and Dental Hygienists

Differences in Perception of Quality Dental Job Conditions and Job Satisfaction between Dentists and Dental Hygienists

하이브리드 수업을 경험한 대학생의 수업 인식 및 교육만족도 분석

Objectives The purpose of this study is to analyze the class perception and education satisfaction of college students who have experienced hybrid classes, find effective ways to improve hybrid classes, and improve college students' perception and education satisfaction.
 Methods To this end, a survey was conducted on 354 college students who experienced hybrid classes at six universities in Chungcheong Province to measure their perception of hybrid classes and educational satisfaction. Descriptive statistics, independent sample t-test, one-way variance, and post hoc analysis were conducted to determine the difference between hybrid class awareness and education satisfaction through the collected data. In addition, the impact of hybrid class perception on educational satisfaction was verified through correlation and multiple regression analysis.
 Results As a result of analysis of 354 college students who experienced hybrid classes, first, by grade, fourth-year students showed a higher average perception of hybrid classes than second-year students, and in terms of class participation, students who participated in face-to-face classes showed higher awareness than students who participated in remote classes. Second, among the gender-specific subfactors of educational satisfaction, female students showed a higher average in all items than male students, and in terms of the type of university establishment, national university students showed a slightly higher average than private university students. In addition, students who participated in face-to-face classes showed higher educational satisfaction than students who participated in remote classes, and by grade, 4th grade students showed statistically higher averages in all factors than students of other grades. Lastly, as a result of analyzing the correlation between hybrid class perception and education satisfaction, it was found that among the sub-factors of hybrid class perception, the higher the perception of understanding, interaction, and intention to continue learning, the higher the education satisfaction.
 Conclusions These results provide basic data for the design and improvement of hybrid classes operated at each university, and are meaningful in suggesting limitations and improvement plans for hybrid classes.

자전거대회 참가자의 운동가치인식, 몰입, 만족 및 운동지속의 구조적 관계

자전거대회 참가자의 운동가치인식, 몰입, 만족 및 운동지속의 구조적 관계

Assessment/Evaluation of Dentistry Students' Perceptions of Distance Learning During the Covid-19 Pandemic Process: A Two Centers Study

Purpose: The present study aimed to comparatively evaluate the acceptance perceptions of satisfaction towards distance theoretical education of students studying at Tokat Gaziosmanpaşa University faculty of dentistry (new faculty), which is newly established and located in the countryside, and Ankara University faculty of dentistry (old faculty) located in a metropolitan, during the Covid-19 pandemic. 
 Materials & Methods: For this cross-sectional study, a questionnaire consisting of 5 parts and compatible with a Likert scale was prepared. The prepared questionnaire was sent online to the 3rd, 4th, and 5th-grade students at the end of the 2020-2021 academic year. Pearson chi-square analysis was applied to determine the difference between qualitative variables according to the groups. The appropriate chi-square test was used for comparison of categorical variables between groups. The statistical significance level was determined as p

Development of project-based interactive e-modules in accordance with the IQF integrated curriculum concept in learning organic chemical reactions to improve student chemistry learning outcomes

Project-based interactive learning is the right choice to encourage students to learn actively and effectively to improve their learning outcomes. The aim of the research is to find project-based interactive e-Module teaching materials that are valid, effective, standard, suitable for use. Research stages: Needs analysis; e-Module development; standardization validation; individual, small and large group trials; effectiveness test, and test students' perception of satisfaction. The research uses the ADDIE method. Sample: Curriculum, teaching materials from publishers A and B, expert validators and 45 students. Test the feasibility and effectiveness of the e-Module, measuring the increase in learning outcomes and student satisfaction using test instruments. Data were processed and analyzed descriptively using SPSS. Research findings: the interactive e-Module teaching materials developed are valid, effective and standard, suitable for use. The product was effective in small group trials with student learning outcomes of (M 79.35%), large group (M= 79.85%), high and effective category. Respondents' assessment of the product was very valid, suitable for use (M = 3.81). The student satisfaction index is very satisfied (M = 88.80%). Hypothesis testing with paired ttest obtained sig. 0.011. Because sig < α (0.011 < 0.05), there are differences in post-test and pre-test learning outcomes. In conclusion, the project-based interactive e-Module teaching materials developed are valid, effective, standard, and suitable for use to improve student chemistry learning outcomes.

Effect of Perceptions of Organizational Support, Job Demands, and Job Satisfaction on Employees Job Engagement

According to the data obtained, there are changes in data on the number of employees at the company PT. Rezky Service System in the last three years (2021 to 2023). During this period, there were variations in the number of employees engaged in company work. This research purposes to determine the effect of perceptions of organizational support, job demands and job satisfaction on job engagement among PT employees. Rezky Service System. This research uses a quantitative descriptive method. The population in this research was all 45 employees at PT. Rezky Service System and also a sample. Data collection was conducted using questionnaires and observation. Data were analyzed using multiple linear regression using the SPSS program. The results of this research show that partially the variable perception of organizational support, job satisfaction has a positive and significant effect on job engagement among PT employees. Rezky Service System, while the job demands variable has no significant effect on job engagement among PT employees. Rezky Service System and tests conducted for all variables showed that Perception of Organizational Support, Job Demands and Job Satisfaction simultaneously had a positive and significant effect on Job Engagement.

Nursing Student’s Perception of Satisfaction and Self-Confidence with Skill Laboratory Practice

Nursing Student’s Perception of Satisfaction and Self-Confidence with Skill Laboratory Practice

Analisis Pengaruh Brand Image, Perceived Quality, dan Resale Value Terhadap Kepuasan Serta Loyalitas Konsumen Produk Otomotif China dan Jepang di Indonesia

The purpose of this study is to analyze the factors that cause consumer satisfaction and loyalty to Japanese brands in Indonesia to be very high, thus causing the dominance of sales explained before. In addition, this study also analyzes the factors that cause sales of Chinese brand cars to lag behind Japanese brand cars, how to take the right steps to increase satisfaction and loyalty to Chinese brand consumers in Indonesia, and to compare the level of brand image, perceived quality, resale value, consumer satisfaction, and consumer loyalty between both of them. The population used in this study are Indonesian people who have private four-wheeled vehicles with brands originating from Japan or China. The number of respondents in this study amounted to 240, with the data collection method done through a questionnaire. The analysis in this study was carried out using the SPSS analysis tool. The results of the study indicate the fact that the factors that influence the dominance of Japanese brand sales in Indonesia for many years are the perception of product quality and consumer satisfaction. In addition, the factors that cause the Chinese car products to be less attractive in Indonesia than Japanese cars come from its brand image and consumer satisfaction. After testing the hypothesis, it can be concluded that to increase consumer satisfaction of Chinese brand cars in Indonesia is to focus on marketing strategies to improve brand image and perception of product quality, while increasing consumer loyalty can be done by implementing marketing strategies that focus on increasing product resale value and customer satisfaction. Finally, the results of the independent-t-test state that there are significant differences between brand image, perceived quality, customer satisfaction, and consumer loyalty between Chinese and Japanese brand cars in Indonesia.

Gender Differences in Body Satisfaction Perception: The Role of Nutritional Habits, Psychological Traits, and Physical Activity in a Strength-Training Population.

The objective of this study is to examine gender disparities in body satisfaction perception, emphasizing the influence of nutritional habits, psychometric assessments, levels of physical activity, and health-related metrics. Employing a sample of 605 strength-trained participants (385 males and 224 females), aged between 20 and 35 years, and regularly engaged in strength training, we conducted a thorough analysis using Google Forms. We evaluated variables including age, anthropometric data, resistance training frequency, food consumption patterns, and psychological profiles. Our findings indicate significant gender-based differences in body satisfaction perception. Females tend to overestimate their muscular size and express heightened concern regarding gluteal shape, while males exhibit a more realistic self-perception, primarily focused on hip width. Dietary patterns also display gender-specific tendencies; females prefer healthier options like vegetables, whereas males consume more milk, fermented products, and carbohydrates. Hydration practices diverge as well, with females showing higher water intake in contrast to males' preference for alcoholic and carbonated beverages. Psychologically, males demonstrate greater extroversion, while females exhibit higher conscientiousness, openness, and a tendency toward negative thoughts and anxiety. Regarding physical activity, females engage in training sessions with greater volume compared to males. This study highlights the intricate interplay of social, cultural, and personal factors shaping gender-specific perceptions of body satisfaction and their subsequent impact on health and lifestyle choices. These insights pave the way for future specialized interventions and research, underscoring the importance of understanding gender-specific nuances to promote healthy body satisfaction and self-perception.

Investigating How the Perception of Appraisal Politics and Bias Influence Job Satisfaction and Organizational Citizenship Behavior, with Trust Playing a Moderating Role among Employees

Performance appraisals are regular review of an employee’s occupation performance and overall share to a company. Also known as an "annual review", "performance review or evaluation", or "employee estimation or employee appraisal". A performance appraisal evaluates an employee’s skills, achievements and growth, or shortcoming thereof. Organizations use performance appraisals to give their employees feedback of their work and to amend wage increases and bonuses, as well as promotion or termination from the job proposition. They can be conducted at any given time but tend to be annual, semi-annual or quarterly. This study is related to effects of performance appraisal politics and biasness on job satisfaction and organizational citizenship behavior of employees with moderating role of trust in pharmaceutical sector of Pakistan in Rawalpindi and Islamabad Regions. For the purpose of finding the relationship and impact of variables, an adopted questionnaire was distributed among different employees of the pharmaceutical companies located in Rawalpindi and Islamabad. Out of 500 a total of 261 respondents returned the questionnaires with authentic data. The sample size was drawn from the population of pharmaceutical companies’ employees using convenience sampling technique. Data was analyzed through SPSS 20.0 for this study and results were inferred using reliability test, regression analysis, Pearson correlation and one-way ANOVA tests. Results of the study show that there is a significant positive relationship between biasness in performance appraisal and perception of appraisal politics, which influence negatively job satisfaction and organization citizenship behavior variables, whereas, variable Trust plays a positive moderating role in the relationship between biasness in performance appraisal, perception of performance appraisal politics, and both job satisfaction and organizational citizenship behavior.

ANALISIS PERSEPSI DAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN FARMASI DI RUMAH SAKIT PATUH KARYA

This study aims to determine the level of patient perception and level of patient satisfaction as well as the relationship between these two variables on the quality of pharmaceutical services at the Patuh Karya Regional General Hospital. The method used in this study is the design in this study is observational descriptive using quantitative data based on a cross sectional approach using the ServQual model with 5 (five) dimensions of service quality, namely: Tangible, Reliability, Responsiveness (Responsivness), Assurance (Assurance) and Empathy (Emphaty). The number of samples in this study were 56 people using the sampling technique, namely accidental sampling and the samples were selected according to the inclusion criteria. The instrument used in this study was a questionnaire that was compiled based on pharmaceutical service criteria. The data analysis used in this study was a univariate test and a bivariate test with the help of SPSS. The results showed that the patient's perception of the quality of pharmaceutical services obtained results that were sufficient with a level of satisfaction (30.4%) and good (69.6%). For patient satisfaction with the quality of pharmaceutical services, the results were quite satisfied (66.1%) and satisfied (33.9%). Based on the results of statistical tests with Bivariate analysis or chi square test where this is done to see the relationship or correlation between variables, the independent variable is the patient's perception of the quality of pharmaceutical services and the dependent variable is patient satisfaction with the quality of pharmaceutical services, where the research subjects are patients outpatient care due to the Asymptotic Significance (2-sided) or p-value of 0.00 which is less than the 0.05 significance level (0.01 ≤ 0.05) so that there is a significant relationship between patient perception and satisfaction with the quality of pharmaceutical services at the Regional General Hospital Patuh Karya.

Describing the evidence linking interprofessional education interventions to improving the delivery of safe and effective patient care: a scoping review

ABSTRACT Empirical evidence indicates that collaborative interprofessional practice leads to positive health outcomes. Further, there is an abundance of evidence examining student and/or faculty perceptions of learning or satisfaction about the interprofessional education (IPE) learning experience. However, there is a dearth of research linking IPE interventions to patient outcomes. The objective of this scoping review was to describe and summarize the evidence linking IPE interventions to the delivery of effective patient care. A three-step search strategy was utilized for this review with articles that met the following criteria: publications dated 2015–2020 using qualitative, quantitative or mixed methods; the inclusion of healthcare professionals, students, or practitioners who had experienced IPE or training that included at least two collaborators within coursework or other professional education; and at least one of ten Centers for Medicare & Medicaid Services quality measures (length of stay, medication errors, medical errors, patient satisfaction scores, medication adherence, patient and caregiver education, hospice usage, mortality, infection rates, and readmission rates). Overall, n=94 articles were identified, providing overwhelming evidence supporting a positive relationship between IPE interventions and several key quality health measures including length of stay, medical errors, patient satisfaction, patient or caregiver education, and mortality. Findings from this scoping review suggest a critical need for the development, implementation, and evaluation of IPE interventions to improve patient outcomes.