Role Of Self-congruity Research Articles

Mediating Role of Self Congruity on Retail Patronage Decisions among Supermarket Shoppers in Kenya

Self-congruity results when a consumer’s self-image matches their image of a typical store shopper with respect to how they would look like and behave. The objective of this study was to determine the mediating effect of self-congruity on the relationship between store image and retail patronage among supermarket customers in Nairobi, Kenya. The research was based on integrated theory of patronage preference and behavior, self-determination theory and integrative model of retail environment, self-congruity and retail patronage. The positivism research philosophy and exploratory research design were deployed. Supermarkets were selected from Nairobi County as a representative of the whole country with 30% of the supermarkets participating. Every 4th random customer was chosen from the 30 supermarkets for a desired sample size of 384. Primary data was collected from 311 customers using structured questionnaire and data was analysed using path analysis. The results of the study showed that self-congruity mediate the relationship between store image and retail patronage among supermarket customers in Nairobi, Kenya. This indicated that supermarkets in Kenya should consider updating their stores to match with the consumer’s self-image and image of a typical store shopper. This study concludes that self-congruity is an important predictor of retail patronage and that managers should be on the lookout for the self-concepts of their shoppers and try to provide environments that would maximize shopping experiences.

How Does Destination Experience Value Affect Brand Value and Behavioral Intention? The Moderator Role of Self Congruity

The primary purpose of this research is to reveal the moderator role of self-congruity in the effect of consumer return on investment, aesthetics, service excellence, and playfulness as the sub-dimensions of destination experience value on destination brand equity and in the effect of destination brand value on behavioral intention. The research data were obtained utilizing the survey method. The findings of the study revealed that all dimensions under the destination experience value significantly and positively affect the destination brand value. When the effect of the overall brand value of the destination on the behavioral intention is evaluated, the brand value affects the behavioral intention positively and strongly. It was concluded in the study that self-congruity has a moderator effect on customer return on investment and playfulness dimensions on destination brand value, whereas the construct of self-congruity does not have a moderator effect on service excellence and aesthetic dimensions on destination brand value and that self-congruity has a moderator effect on destination brand value perception on behavioral intention. The study provides important practical contributions to both destination marketing managers and national and local authorities.

The role of self-congruity in the relationship between destination brand personality and revisit intention

The purpose of this study was to explore and analyze the direct influence of destination brand personality and the intermediary effect of self-congruity on the influence of destination brand personality on revisit intentions by including gender and emotional experience as moderator variables. This research were using a quantitative approach with an explanatory survey method. In this research, we used a questionnaire as a data collection tool while determining the sample. It also used a non-probability sampling technique to obtain 100 visitors to the Sukahaji Waterboom Tourism Destination. It used Conditional Process Analysis (CPA) with the Regression approach and used Software Macro Process by Hayes as the data analysis technique. The goals of this paperindicate that destination brand personality has no direct effect on revisit intention. It shows that the effect of destination brand personality on revisit intention is transmitted by self-congruity. The results of the subsequent analysis show that emotional experience and gender do not moderate the effect of destination brand personality and self-congruity on revisit intention.

What causes social media users to engage and mimic virtual influencers? The role of self-congruity

Influencer marketing has been widely utilized in marketing communication. With the growing interest in virtual influencers, this study aims to investigate why social media users would interact with virtual influencers. The research model was developed based on the self-congruity theory. The data were obtained by questionnaires distributed to social media users using judgmental sampling (respondents were above 18 years old and actively used Instagram within the past six months). The questionnaire was posted on social media, and 230 responses were collected and analyzed using a covariance-based structural equation. Influencer-brand fit was found to have a weak direct effect on engagement (γ = 0.158, p < 0.05), but insignificant direct effect on mimicry desire (γ = 0.160, p > 0.05). Value homophily significantly affects both engagement and mimicry desire directly (β = 0.338 and β = 0.622, p < 0.01). Moreover, value homophily was found to fully mediate the virtual influencer-brand fit/mimicry desire relationship (B = 0.546, p < 0.01) and partially mediate the relationship of virtual influencer-brand fit/engagement (B = 0.229, p < 0.01). However, the mediating effect of mimicry desire on the virtual influencer-brand fit/engagement relationship was found to be non-significant (B = 0.065, p > 0.05). This study contributes to influencer marketing by highlighting value homophily as the most significant factor explaining why consumers respond to a virtual influencer when used as a message source in marketing communication.

Resilience To Negative Electronic Word Of Mouth: The Role Of Self-Congruity, Brand Attachment, And Prestige

This study aims to: (1) introduce the concept of resilience to negative electronic word of mouth (eWOM); and (2) examine a process model from self-congruity, brand attachment, brand prestige, and resilience to negative eWOM using a moderation mediation model. A time-lag approach was conducted to collect data, involving 312 students from two universities in Jakarta. Moderation hierarchical regression using a macro process is used to test the hypothesis. The results show that resilience to negative eWOM can be strengthened through personal resources (self-congruity, brand attachment, and brand prestige). The brand attachment has been proven to be a vital factor that can strengthen resilience to negative eWOM, and this relationship becomes more robust as perceived brand prestige at a high level. These findings extend existing topics related to eWOM by presenting another form of consumer loyalty and trust in a brand through resilience to negative eWOM.

Destination personality effects on tourists’ attitude: the role of self-congruity and ambiguity tolerance

ABSTRACT This research focuses on the relationships among destination personality’s dimensions, self-congruity, ambiguity tolerance, and tourists’ attitude towards a destination, based on a study conducted in the touristic city of Aix-en-Provence (southern France). The findings confirm the direct link between tourists’ destination personality dimensions and overall attitude, and further establish that self-congruity is a partial mediator of this relationship between destination personality dimensions (sincerity, excitation, and sophistication) and destination attitude. The study also establishes the moderating role of ambiguity tolerance on the relationship between personality dimensions and destination attitude.

The Mediatory Role of Ostentation in the Effect of Media Habits on Wellbeing and Life Satisfaction in Pakistan: The Complementary Role of Self Congruence

The Mediatory Role of Ostentation in the Effect of Media Habits on Wellbeing and Life Satisfaction in Pakistan: The Complementary Role of Self Congruence

The role of self-congruity in the retail store patronage model: The case of Islamic retail stores in Indonesia and Malaysia

The role of self-congruity in the retail store patronage model: The case of Islamic retail stores in Indonesia and Malaysia

Improving Brand Loyalty Through Social Media Marketing: Is It Possible? An empirical study of S-O-R paradigm

In this study, a questionnaire survey was conducted by the consumers who purchasing Huawei mobile phones in China under the social media environment as the test subjects. At present, research on self-congruence with brands is still centered offline, so this research aims to broaden the scope of the self- concept exploration to consider the role of self-congruence with brands in the network, besides, to explore that how social media marketing affects the brand loyalty of customers, and whether it will be affected by self-congruence. At the same time, based on the S-O-R theory, a research framework containing six hypotheses was proposed through this study. All hypotheses were supported after data analysis by using SPSS 25, nevertheless, management implications were proposed based on the research conclusions.

The Role of Self-congruence on Consumers’ Participation in Online Brand Communities

Amaç: İşletmeler gün geçtikçe tüketiciler ile daha iyi bir iletişim sağlayabilmek amacıyla marka topluluklarına özellikle de online marka topluluklarına daha çok önem vermektedir. İlişkisel pazarlama anlayışı ile birlikte başarılı işletmeler marka topluluklarını, hem mevcut hem de potansiyel müşteriler ile uzun dönemli ilişki kurmak için kullanmaktadır. İlişkisel pazarlama, tüketici katılımı ve marka ilişkileri konusunda işletme ile tüketici etkileşimin daha iyi anlaşılmasını sağlamaktadır. İşletmeler açısından marka topluluklarına tüketicilerin katılımlarını sağlanması oldukça önemlidir. Aynı zamanda işletmelerin, tüketici katılımını etkileyen faktörleri tespit edebilmeleri, pazarı anlayabilmek adına stratejik bir önem taşımaktadır. Literatürde tüketici katılımını etkileyen pek çok faktör araştırmacılar tarafından ele alınmıştır. Ancak son yıllarda pazarlama alanında gittikçe daha çok konuşulan öz benlik uyumunun etkisi incelenmemiştir. Tüketicilerin, gerçekte kendilerini nasıl gördükleri şeklinde tanımlanan öz benlik, satın alma tercihlerinde kendileri ile uyumlu markalara yönelmelerine neden olmaktadır. Öz benlik uyumu ise kişinin kendisini nasıl gördüğü ile işletmenin imajı arasında algılamış olduğu benzerliktir. Bu çalışmanın amacı, öz benlik uyumunun tüketicilerin online marka topluluklarına katılımları üzerindeki etkisini araştırmaktır. Yöntem Bu amaçla nicel araştırma yöntemi benimsenmiştir. Kolayda örnekleme yöntemi ile ulaşılan 283 katılımcıdan anket formları aracılığı ile veriler elde edilmiştir. Ölçümlerin geçerlilik-güvenilirlik analizlerinin yapılması için SPSS ve Lisrel programları kullanılarak açıklayıcı ve doğrulayıcı faktör analizleri uygulanmıştır. Daha sonra araştırma model ve hipotezlerinin test edilebilmesi için veriler yapısal eşitlik modeli ile analizi edilmiştir.Bulgular Analiz sonucunda öz benlik uyumunun, yardım alma ve marka tutkusu ile katılımı olumlu yönde etkilediği sonucuna varılmıştır. Ayrıca, yardım alma katılımı; hazcı ve faydacı katılımı, marka tutkusu amaçlı katılım ise hazcı katılımı olumlu yönde etkilemiştir.Sonuç Yapılan bu çalışmanın pazarlama literatürüne iki temel katkısı vardır. İlki öz benlik uyumunun tüketicilerin online marka topluluklarına katılımları üzerinde etkili olduğu sonucudur. İşletmeler açısından oldukça önemli olan bu sonuç göstermektedir ki, tüketiciler kendi öz benlikleri ile uyumlu algıladıkları markaların online marka topluluklarına katılım göstermektedir. Bu da işletmelerin pazarlama stratejilerini belirlerken, hedef kitlelerinin öz benliklerini incelemeleri ve bu uyumun algılamasını daha da artıracak faktörlerin üzerinde düşünmesi gerektiğidir. Çalışmanın ikinci katkısı ise Baldus vd. (2015)’nin sunduğu dört temel katılımın kendi aralarında da neden-sonuç ilişkilerine sahip oldukları ve yazarların belirtmiş olduğu gibi online marka topluluklarına katılım üzerinde aynı düzeyde etkili olmadıkları sonucudur.

The Influence of Alliance Fit between Human Brand and Product Brand on Attitude toward Co-Brand: Focused on the Role of Self-Congruity

브랜드 제휴와 관련된 선행 연구들은, 주로 제품(기업)브랜드 간의 제휴에 초점을 맞추고 있어 제품브랜드와 휴먼브랜드와의 제휴에 대한 연구는 부족한 편이다. 따라서 소비자에게 잘 알려진 저명인사를 휴먼브랜드로 간주하고 이러한 휴먼브랜드와 제품(기업) 브랜드가 제휴된 공동브랜드 제품을 소비자들이 어떻게 인지하고 평가하는지에 대하여 실증적으로 검증해 볼 필요성이 제기되고 있다. 본 연구의 목적은 휴먼브랜드와 제품브랜드가 적합 혹은 부적합한 전략적 제휴를 하게 될 경우 소비자의 휴먼브랜드 및 제품브랜드와의 자아일치성 정도가 공동브랜드 태도에 어떤 영향을 미치는지를 검증하는 것이다. 구체적으로 첫째, 휴먼브랜드와 제품브랜드의 제휴 적합성이 공동브랜드 태도에 미치는 영향을 알아보고자 한다. 둘째, 적합제휴와 부적합제휴에서 휴먼브랜드 자아일치성과 제품브랜드 자아일치성이 공동브랜드 태도에 미치는 영향을 살펴보고자 한다. 마지막으로 휴먼브랜드 자아일치성과 제품브랜드 자아일치성이 공동브랜드에 대한 태도에 미치는 영향력에서 상호작용 효과가 있는지를 파악하고자 한다. 본 연구에서는 제휴 적합성, 휴먼브랜드와 제품브랜드에 대한 자아일치성, 그리고 세 변수의 상호작용 변수들을 독립변수로 하여 공동브랜드 태도에 대한 회귀분석을 실행하였으며, 상호작용 효과에 대해 단순 기울기 분석과 스포트라이트 분석을 실행하였다. 연구결과 휴먼브랜드와 제품브랜드 간 제휴 적합성은 공동브랜드에 대한 태도에 영향을 주지 않는 것으로 나타났다. 하지만 휴먼브랜드 자아일치성과 제품브랜드 자아일치성 각각은 공동브랜드 태도에 긍정적인 영향을 주는 것으로 나타났다. 또한 제휴 적합성과 휴먼브랜드 자아일치성 및 제품브랜드 자아일치성 세 변수간의 상호작용 효과가 유의미한 것으로 나타났다. 구체적으로 제휴 적합성이 높은 경우에는 제품브랜드와의 자아일치성과 관계없이 휴먼브랜드와의 자아일치성이 높을수록 공동브랜드에 대한 태도가 긍정적인 반면 제휴 적합성이 낮은 경우에는 제품브랜드와의 자아일치성이 높을수록 공동브랜드에 대한 태도가 긍정적이었으며, 휴먼브랜드와의 자아일치성은 제품브랜드와의 자아일치성이 낮을 경우에만 영향을 주는 것으로 나타났다. 이러한 결과를 바탕으로 이론적 및 실무적 시사점을 논의하였다.

Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity

Little research attention has been paid to the image transference from a shopping mall to its stores. The study reported in this article proposes an integrative model dealing with the image transference phenomenon from malls to stores and its implications in terms of creating value for shoppers and enticing mall patronage. Structural equation modeling is applied to data collected from shoppers in two urban North-Amercian shopping malls. The findings are broadly supportive of the proposed model. Mall image spills over the image of the stores located in the mall, and this occurs through a shopper's self-congruity mechanism. Furthermore, the mall's image dimensions influence hedonic shopping value through self-congruity. The stores’ image dimensions differentially influence utilitarian and hedonic shopping values assessments. Both types of shopping values are strong drivers of mall patronage. The study also discusses the implications of the findings as well as its limitations and directions for future research.

An examination of innovative consumers’ playfulness on their pre-ordering behavior

PurposeThe purpose of this paper is to examine the role of playfulness on innovative consumers’ pre-order behavior for new products.Design/methodology/approachDrawing upon self-congruity theory and early adoption literature, the effects of playfulness and innovativeness on pre-order behavior and the role of self-congruity are tested using four experimental studies that are analyzed using generalized linear model (GLM) and structural equation modeling.FindingsResults indicate that playfulness amplifies the advance-purchasing propensity, especially when the pre-launch information cues come from a credible source.Originality/valueThis paper refines playfulness measurement scales and proposes how both enjoyment- and creativity-based playfulness amplify the purchase intention among innovative consumers. The results assist product managers in developing advanced marketing plans before a new product is launched.

Does this fit my style? The role of self-congruity in young women’s repurchase intention for intimate apparel

Purpose The purpose of this paper is to investigate the role of actual and ideal congruity in predicting the repurchase intentions of young women in relation to inconspicuous fashion items. Design/methodology/approach The research focussed on a non-luxury intimate apparel brand, typical of daily use and private consumption. Regression analyses were conducted on a sample of 308 young female consumers to identify the effect of actual and ideal congruity in determining repurchase intentions. A cluster analysis based on actual self-concept was employed to develop a typology for consumers. Findings Unexpectedly, the findings revealed that ideal congruity is a stronger predictor of repurchase intentions than actual congruity. Further, based on actual self-concept, three profiles of young women emerged: active romantics, self-assureds and reliables. The clusters differed in relation to perceptions of brand personality and the effect of self-congruity on repurchase intentions. Research limitations/implications This study was conducted using participants from one university in Northern Italy. Thus, the main limitations of this study relate to sample size and selection. Additionally, this study only investigated the perceptions of young women. Practical implications This study suggests that non-luxury intimate apparel items, typical of daily use, are not merely functional purchases, but reflect young women’s self-expression motives. Accordingly, fashion marketers should focus on consumers’ ideal self-concepts to develop effective promotion strategies. Further, specific dimensions of brand personality should be considered in relation to the different clusters. Originality/value This study shows that repurchase intentions towards inconspicuous non-luxury fashion items are explained more by self-esteem motives (i.e. ideal congruity) than self-consistency motives (i.e. actual congruity).

The Effects of Matching Temporal Distance and Regulatory-focus Frame on Preference: The Role of Self-Congruity on Political Persuasion

The Effects of Matching Temporal Distance and Regulatory-focus Frame on Preference: The Role of Self-Congruity on Political Persuasion

Understanding customer behavior in name-brand Korean coffee shops: The role of self-congruity and functional congruity

During the past decade, an increasing number of coffee-shop customers in Korea prefer to patronize name-brand coffee shops. This study applied image congruity theory to explain the Korean preference phenomena. The authors investigated the impacts of image congruities (self-congruity and functional congruity) on customer attitude and repurchase intention, and identified the moderating effect of prior visit experience. The survey sample is 401 customers who visited the 13 name-brand coffee shops in the city of Seoul's Myeong-dong commercial district. Structural Equation Modeling was used to test the validity of the conceptual model. The results revealed that both self-congruity and functional congruity are the antecedents of customer attitude and repurchase intention. Furthermore, functional congruity has more impact on customer attitude among experienced customers than among those with less visit experience. The marketers of name-brand coffee shops in Korea are advised to design the strategies of brand positioning and marketing segmentation from a new angle. Further studies can be further conducted among customers in boarder geographical areas, including small cities and rural areas in Korea.

Fashion Store Personality: Scale Development and Relation to Self-Congruity Theory

Abstract Over five decades ago, Martineau (1958, p. 47) introduced the notion of store personality (SP), which he defined as “the way in which the store is defined in the shopper’s mind, partly by its functional qualities and partly by an aura of psychological attributes”. The strategic role of these symbolic, humanlike attributes that can be attributed to stores, has been empirically demonstrated, with respect to customer satisfaction and perceived retail differentiation (Chun & Davies, 2006), as well as with respect to store patronage and loyalty behavior (Sirgy & Samli, 1985; Zentes, Morschett, & Schramm-Klein, 2008). A potential and reasonable explanation of the power of associations with humanlike personality, can be found in the self-congruity theory. This theoretical framework argues that if retailers can position their stores in such a way that the store’s personality is congruent with that of target shoppers, they are likely to succeed in attracting and retaining these consumers (Bellenger, Stein...

Explaining housing preference and choice: The role of self-congruity and functional congruity

We argue in this paper that research on housing preference and choice focusing on functional aspects of the home may be enhanced by incorporating social and psychological determinants such as the stereotypical image of the homeowner. Based on self-congruity theory, we posit that homebuyers are likely to take into account both functional and symbolic aspects in their housing choice. In addition, functional aspects of the home may be interpreted in light of the symbolic aspects – perceived consistency with the homebuyer’s self image. Managerial, policy, and research implications are discussed.