Resource Planning System Implementation Research Articles

Critical Success Factors for Enterprise Resource Planning System Implementation in Qatar

The purpose of this study is to examine the impact of project management planning processes (including team competency and business process re-engineering) and top management support on the success of enterprise resource planning (ERP) system implementation in Qatar. This study adopted a quantitative method to collect data through a survey from employees working in Qatari government ministries that implemented an ERP system in the last 10 years. Partial least square structural equation modeling analysis was used to test the relationship among variables. The findings revealed that project management, top management support and business process re-engineering make a significant contribution to the success of ERP implementation. However, team competency and composition had no significant effect on ERP implementation success. The study recommends that governmental agencies who are planning to implement a new ERP system should consider these factors during the early planning stages in order to successfully implement the system and avoid any delays or overspending in project delivery.

An Integrated Approach to Performance Evaluation of Enterprise Resource Planning (ERP) System Implementation

In spite of the immense expenses related with enterprise resource planning (ERP) systems execution and use, its effect on organizational performance stays vague. The goal of this study was to empirically examine the impact of ERP implementation and use on the long-term performance of organizations. This research leverages three fundamental specifications for the examination of impacts as follows: performance ratios (ROA, ROE, ROI, ROS), labor productivity (production function), and stock market valuation (Tobin's Q). This research used a total of six years of financial data from 47 organizations in Thailand that implement and use ERP system. The findings reveal that a post-adoption period of more than four years may be needed in order to observe a significant impact from ERP investments on organizational performance.

TECHNOLOGICAL CRITICAL SUCCESS FACTOR IN ERP IMPLEMENTATION PROJECTS IN PUBLIC AND PRIVATE SECTOR IN SAUDI ARABIA

An Enterprise Resource Planning (ERP) system implementation is a complex information technology project that integrates organization-wide operations. Prior surveys have reported perceptions about factors which are critical to ERP implementation success. There are only a few prior researches that have empirically tested the ERP implementation success factors in Saudi Arabia in both public and private organizations. This paper reports the result of literature review on critical success factor (CSF) for ERP implementations. It has been found that project champions can to be added to Technological dimension of the Technological, Organizational and Environmental (TOE) theory.

Development of a framework for the implementation of sustainable enterprise resource planning

Sustainable Enterprise Resource Planning (S-ERP) is an enterprise system that designed to integrate sustainability activitiesbetween corporate sustainable business functions. This system enables practitioners to effectively practice sustainability in an organisation. Systemanalyse und Programmentwicklung (SAP), Oracle, and Microsoft have designed the S-ERP system for various types of industry. However, a number of organisations still have a problem of implementing the S-ERP system as it is a multifaceted system that needs managerial and technical skills to implement. Therefore, they need a master plan that provides a comprehensive guidance for practitioners to implement this system. According to a literature, there is no available master plan that assists the organisations to implement the S-ERP system. This issue will obstruct the implementation process. Therefore, this issue motivates the researchers to develop an S-ERP master plan that encompasses three parts: roadmap, framework, and guidelines. A study focused on the development of an S-ERP roadmap has been performed in the earlier work entitled “A master plan for the implementation of sustainable enterprise resource planning systems (part II): development of a roadmap” (Chofreh et al., 2016b). In addition, the S-ERP roadmap has been evaluated in the work entitled “A master plan for the implementation of sustainable enterprise resource planning systems (part III): evaluation of a roadmap” (Chofreh et al., 2016c). Subsequently, this study aimed to summarise the development process of the S-ERP framework. This frameworkwould give a comprehensive perspective to implement the S-ERP system. A conceptual research method is used to develop this framework by reviewing two related areas on sustainability and Enterprise Resource Planning (ERP) system implementation and exposing the knowledge gap. The literature revealed that there are diverse dimensions considered in the sustainability and ERP implementation frameworks. These dimensions are generally considered two main paradigms including sustainability paradigm and decisional paradigm. The sustainability paradigm consists of three sustainability dimensions including environment, social, and economic. The decisional paradigm consists of three decision-making levels in an organisation including strategic, tactical, and operational. The S-ERP framework is developed by integrating these two paradigms and unites them into one holistic structure. The breakdown of each component and level of the paradigms is identified according to the relevant literature. Concisely, this framework would be a potential guidance for practitioners to distinguish various perspectives that need to be considered for the S-ERP system implementation. The framework hopefully can assist the practitioners to mitigate the problems during the S-ERP system implementation.

An integrative model for realising benefits from enterprise resource planning implementation

The purpose of this paper is to examine the role of project factors, technology factors and organisational factors in realising benefits from enterprise resource planning (ERP) system implementation. This study is the first to conceptualise an integrated relationship between ERP implementation benefits, ERP project factors, ERP system factors, and organisational factors in one model. The study was conducted using a survey questionnaire. The questionnaires were distributed to ERP users in Iranian organisations and in total, 384 responses were collected and analysed. The study showed that there is a positive relationship between project management, team composition and competence, top management support, enterprise-wide communication, organisational culture, and user satisfaction with ERP implementation benefits. The study also indicated that ERP system quality, ERP vendor support, and user training and education had positive relationship with user satisfaction and ERP implementation benefits accordingly.

Satisfaction Structure of the Implementation Effect of Enterprise Resource Planning (ERP): An Analysis from the Management Style Perspective of Japanese Firms

The aim of this study is to identify ways to improve the effectiveness of enterprise resource planning (ERP) system implementation in Japanese firms, taking into consideration their unique style in management and information systems development including their tendency to use customized software. The paper presents a statistical analysis of the degree of satisfaction regarding the structure of ERP implementation using a model constructed by the authors that is based on the characteristics of Japanese firms. An ERP system is one way to implement an enterprise information system (EIS) that responds to business issues, such as creating or sustaining competitive advantages or improving business operation efficiency. An ERP is frequently implemented with business process re-engineering (BPR) and business process standardization. The success of an ERP system depends on effective implementation; hence, the critical success factors (CSFs) of ERP implementation have become an important subject for study. Although CSFs are generally common among countries throughout the world, some CSFs differ because of a country's economic growth status or information system history and trends of the country. This situation is true for Japanese firms as well as firms in other countries.

Conceptual Framework for Integration of Organisation Information Processing Theory and Activity Theory in Enterprise Systems Implementation

Implementation processes of systems in organizations follow different strategies and one of these strategies is to understand the uncertainties associated with the integration of the new system into an existing system environment so as to limit any challenges that may arise during the system implementation. Systems are implemented to address specific organizational needs, that is, activities the organization engages in. This paper explores organization information processing theory (OIPT) and activity theory in enterprise resource planning (ERP) systems implementation. A framework for the ERP implementation has been developed from a conceptual model on the interaction of organizational culture and structure. The modified model incorporates the activity theory and the OIPT and provides a formal way of bringing on board various interplaying variables in the system implementation process, more so for ERP systems.

Risk assessment for enterprise resource planning (ERP) system implementations: a fault tree analysis approach

Enterprise resource planning (ERP) system implementations are often characterised with large capital outlay, long implementation duration, and high risk of failure. In order to avoid ERP implementation failure and realise the benefits of the system, sound risk management is the key. This paper proposes a probabilistic risk assessment approach for ERP system implementation projects based on fault tree analysis, which models the relationship between ERP system components and specific risk factors. Unlike traditional risk management approaches that have been mostly focused on meeting project budget and schedule objectives, the proposed approach intends to address the risks that may cause ERP system usage failure. The approach can be used to identify the root causes of ERP system implementation usage failure and quantify the impact of critical component failures or critical risk events in the implementation process.

A Comparative Study on Critical Success Factors (CSFs) of ERP Systems Implementation among SMEs and Large Firms in Developing Countries

The main goal of this research is to explore the difference between the critical success factors (CSFs) of enterprise resource planning (ERP) system implementation in large firms with small and medium-sized enterprises (SMEs) in developing countries. Understanding this subject can help the implementers and users of ERP systems to notice the CSFs of their particular enterprises and to improve the success rate of these systems. The number of seventeen resources of studies evaluating the CSFs of ERP in SMEs and equal numbers of resources were used for the large enterprises. Following an evaluation of each category was conducted to elicit similarities and diversities in CSFs of these two groups. This research shows that there are some significant differences among the CSFs of ERP implementation in SMEs and large firm of developing countries. There was lacking of studies that have been focused on large firm and SMEs separately. The study explored the need for more research that is focused on CSFs studies with regard of distinct separated size of enterprises. By recognizing the differences of CSFs for large organization with SMEs, stakeholders can better develop and use suitable and useful implementation models / frameworks to improve the successful of ERP implementations in enterprises with any sizes. This paper appears to be one of the first studies to focus on comparing of CSFs in implementation of ERP in SMEs with large enterprise in developing countries.

Measures of success in projects implementing enterprise resource planning

The purpose of this research is to examine the existing literature of enterprise resource planning (ERP) system implementation, provide a systematic compilation of success measures, and develop a full taxonomy of success measures to assess ERP system implementation projects. This study compiled literature that highlighted possible references to success measures for ERP implementation projects. Since the intention of this study is to reach a depth of understanding of the various success measures already recognised by other researchers, 'content analysis' was used as an appropriate methodology. By analysing all success measures mentioned in literature, taxonomy of ERP implementation success measures was developed. Eleven success measures were identified, which is then categorised into four main categories. Literature was collected from selected databases and journals from 1999 to 2010. This study is significant because the taxonomy helps us to organise our knowledge. The taxonomy can facilitate researchers to make their search easier by assigning success measures to a category and defining relationships between those categories. The output of this research will help future researchers to enhance detection of related studies in the literature review phase of their work.

ENTERPRISE RESOURCE PLANNING SYSTEMS IMPLEMENTATION AS A COMPLEX PROJECT: A CONCEPTUAL FRAMEWORK

The purpose of this paper is to investigate current literature on critical success factors (CSF) and risk factors (RF) of enterprise resource planning (ERP) system implementation and provide a systemic explanation of complexities involved in such implementation. This study will compile literature that highlighted possible references to CSFs of ERP implementations, definition of complex projects and ERP are compared with project management and project governance impacts. By analyzing highly likely CFS and RFs mentioned in literature, CSF and RFs will be mapped to project complexities involved in any ERP implementation. This is an exploratory study as it is based on literature review to understand ERP implementation and validations. The future research needs to include data collection from ERP adopters and longitudinal analyses of trends based on advances in ERP project management and governance capabilities in different ERP implementations. This article will be significant contribution to current body of knowledge because it helps us understand ERP application implementation as a complex project instead of linear system as currently documented in the literature. This article has outlined the conceptual revisions needed to extend the new project management approach from its current linear way of looking into project management of ERP projects. The article suggests that ERP project management is best understood within the context of environmental complexities. This paper is the first attempt to explore ERP implementations based on current enterprise environment and how to meet those CSF and RFs from complexity perspective. Santrauka Straipsnio tikslas – išnagrineti dabartinius literatūros šaltinius apie imones ištekliu planavimo sistemos igyvendinimo kritinius sekmes ir rizikos veiksnius, pateikti sistemiška kliūčiu, su kuriomis galima susidurti igyvendinant sistema, paaiškinima. Ši analize grindžiama tokiais literatūros šaltiniais, kuriuose kalbama ar užsimenama apie kritinius imones ištekliu planavimo sekmes veiksnius, sudetiniu projektu apibrežima, o imones ištekliu planavimas lyginamas su projektu valdymo poveikiais. Labiausiai tiketini analizuojamieji kritines sekmes ir rizikos veiksniai, mineti literatūroje, bus atvaizduojami tarp projektu kliūčiu, itrauktu bet kuriame imones ištekliu planavimo igyvendinimo etape. Tai yra aiškinamasis tyrimas, nes grindžiamas literatūros apžvalga imones ištekliu planavimo ir valdymo klausimais. Tolesniam tyrimui reikia surinkti duomenis iš ištekliu planavimo sistema idiegusiu imoniu ir atlikti ilgalaike pažangos tendenciju analize, valdant ištekliu planavimo projektus, bei ivertinti skirtingu imones ištekliu valdymo planu igyvendinimo galimybes. Šiame straipsnyje pateikiama daug žiniu apie imoniu ištekliu planavimo sistemos igyvendinima kaip kompleksini projekta, o ne šiuo metu literatūroje pateikiama linijine sistema. Straipsnyje numatyti konceptualūs taisymai, norint nuo dabartinio linijinio požiūrio pereiti prie naujojo imones ištekliu planavimo projektu valdymo požiūrio. Pažymeta, kad ištekliu planavimo projektu valdymas geriausiai suvokiamas aplinkos sudetingumo kontekste. Šis straipsnis – tai pirmasis meginimas ištirti imones ištekliu planavimo igyvendinima esamoje imones aplinkoje ir bandymas susidoroti su kritiniais sekmes ir rizikos veiksniais atsižvelgiant i kylančias kliūtis.

Job characteristics and job satisfaction

Little research has examined the impacts of enterprise resource planning (ERP) systems implementation on job satisfaction. Based on a 12-month study of 2,794 employees in a telecommunications firm,...

Managers' and end‐users' concerns on innovation implementation

PurposeThe purpose of this paper is to understand whether differences also exist between managers and end‐users regarding critical success factors (CSFs) of enterprise resource planning (ERP) systems implementation in China as well as among the counterparts in US and Chinese companies.Design/methodology/approachA pharmaceutical company in China that implemented an ERP system recently, similar to the one identified in Amoako‐Gyampah's study, is identified for this paper. A field survey accompanied by interview was used to collect data on seven CSFs that have been identified in the literature on technology acceptance and diffusion and that are consistent with Amoako‐Gyampah's study for comparison purposes.FindingsThe results of this paper confirm the results of Amoako‐Gyampah's study, which demonstrates that significant differences of seven CSFs of the implementation of ERP systems do exist in the perception of managers and end‐users. It further shows that both managers and end‐users of Chinese companies rate all seven factors lower than do their US counterparts. The understanding of these differences reveals the current stage of the progress of ERP implementation in China, namely that ERP implementation is not perceived as positively by Chinese managers and end‐users as it is by their counterparts in the USAResearch limitations/implicationsFor researchers, this paper provides a foundation for further investigation of the reasons for such differences among different groups and individuals as well as different cultures.Practical implicationsUnderstanding the differences that exist in the perceptions of different groups within an organization and the nature of these differences can help implementers develop appropriate change management mechanisms – such as training, communication, and others – to improve the chances of successful ERP implementation.Originality/valueThis paper confirms the previous CSFs research findings in a Chinese pharmaceutical company setting that there are significant differences of CSFs in ERP implementation between managers and end‐users. It further compares the differences of these CSFs with their US counterparts.

The Role of Tacit Knowledge Management in ERP Systems Implementation

Many organizations that implemented ERP systems have reported negative impacts from these large investments. According to extensive academic debates the reason ERP systems implementation are not successful is the disconnection between them and organizational performance due to the economic transition from an era of competitive advantage based on information to one that is based on knowledge. Managing knowledge in an ERP implementation project is a complex and difficult task, as a typical ERP system entails many users, both internal and external, ranging from top executives to data entry operators, external consultants and software vendors. This paper focuses on assessing the role of tacit knowledge management on the success of Enterprise Resource Planning (ERP) systems implementation.

From Remote Hosting to Self-Hosting of an Erp System: Lessons Learned from the City of El Paso

This article describes how the city of El Paso, Texas, initially used an application service provider (ASP) model, allowing the city to fast track its enterprise resource planning (ERP) system implementation. After a change in the ASP arrangements led to less responsiveness to its needs, the city government moved to a self-hosted ERP system. Lessons learned in the evolution from ASP hosting to self-hosting of the city's ERP system are compared to previously published literature.

Impact of e-commerce on business process redesign and integration

This paper reports on a study of the impact of e-commerce initiatives on business process changes and shows why some organisations carry out simple automation of business processes instead of redesigning them for gaining process efficiencies. Implementation of e-commerce helped the organisations in moving towards standardisation by uncovering variety and lack of process standardisation within and between various business units. Previous efforts of redesign in the context of Enterprise Resource Planning (ERP) system implementations, the extent of involvement of external partners, and the general variability of information maintained by numerous legacy systems are factors influencing the extent and nature of process changes.

Understanding technochange in ERP implementation through two case studies

This study provides an understanding of the organisational change that accompanies enterprise resource planning (ERP) system implementations. While there is general agreement in the literature that organisational change through IT integration technochange is a key outcome to any ERP implementation, there is little evidence on how this change happens. Using two case studies of ERP implementations, we report two variations on the change process. The first is a thoroughly planned and quickly executed implementation that aims to achieve radical change outcomes. In the second case, change is unintended and emerges slowly and gradually as a consequence of implementation progress. An analysis of technochange process variables provides the framework for the cross-study comparison. This study's key findings suggest that thoroughly planned ERP implementations score high on outcome success measures while implementations fostering gradual change pay attention to process success measures.