Abstract
An Enterprise Resource Planning (ERP) system implementation is a complex information technology project that integrates organization-wide operations. Prior surveys have reported perceptions about factors which are critical to ERP implementation success. There are only a few prior researches that have empirically tested the ERP implementation success factors in Saudi Arabia in both public and private organizations. This paper reports the result of literature review on critical success factor (CSF) for ERP implementations. It has been found that project champions can to be added to Technological dimension of the Technological, Organizational and Environmental (TOE) theory.
Highlights
Private business organizations are digging deeper and deeper to find software solutions that can improve their performance, increase their competitive advantage, minimize costs and maximize their profit (Motwani et al, 2005)
This paper reports the result of literature review on critical success factor (CSF) for Enterprise Resource Planning (ERP) implementations
Xia et al (2010) noted that usually the high failure rate of ERP implementation come from the difference in interests between customer organizations that aim to provide the optimum solutions for business problems and ERP vendors who prefer a generic solution applicable to a broader market
Summary
Private business organizations are digging deeper and deeper to find software solutions that can improve their performance, increase their competitive advantage, minimize costs and maximize their profit (Motwani et al, 2005). Xia et al (2010) noted that usually the high failure rate of ERP implementation come from the difference in interests between customer organizations that aim to provide the optimum solutions for business problems and ERP vendors who prefer a generic solution applicable to a broader market Many studies such as Jing and Qiu, (2007) and Al Shamlan and Al-Mudimigh (2011) indicated that the major reason for failure of ERP systems was the resistance of users to change or non-acceptance of new systems. The accounting information is beneficial for companies operating in competitive with long-term strategic tactics (Ismail and King, 2005) In this uncertain environment, the global economy is becoming increasingly uncertain, with rapid technological advances, constantly changing customer demands, increased deregulation and the dismantling of trade barriers (Mia and Clarke, 1999; Schulz, et al, 2010), these uncertain factors can significantly influence firm’s chances of survival and success (Kaplan and Norton, 2001; Chenhall, 2003, Govindarajan, 1994). Based on the literature review, hypotheses and a conceptual framework developed
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