Satisfaction Structure of the Implementation Effect of Enterprise Resource Planning (ERP): An Analysis from the Management Style Perspective of Japanese Firms

Abstract

The aim of this study is to identify ways to improve the effectiveness of enterprise resource planning (ERP) system implementation in Japanese firms, taking into consideration their unique style in management and information systems development including their tendency to use customized software. The paper presents a statistical analysis of the degree of satisfaction regarding the structure of ERP implementation using a model constructed by the authors that is based on the characteristics of Japanese firms. An ERP system is one way to implement an enterprise information system (EIS) that responds to business issues, such as creating or sustaining competitive advantages or improving business operation efficiency. An ERP is frequently implemented with business process re-engineering (BPR) and business process standardization. The success of an ERP system depends on effective implementation; hence, the critical success factors (CSFs) of ERP implementation have become an important subject for study. Although CSFs are generally common among countries throughout the world, some CSFs differ because of a country's economic growth status or information system history and trends of the country. This situation is true for Japanese firms as well as firms in other countries.