Quality Of Passenger Transportation Research Articles

Analysis of the features of passenger transportation projects

In the era of active development of the transport industry, the introduction of digital technologies, the issue of the quality of passenger transportation still remains unresolved, despite the large number of carriers. The general transport system is an integral component of the country's economic development, and therefore research in the field of passenger transport becomes relevant and key aspects in solving the problem of improving the provision of transport services. The authors analyzed the features, main problems and risks of passenger transportation projects. It is noted that the majority of scientific works are devoted to cargo transportation, and those studies related to the field of passenger transportation consider the issue of quality provision of passenger transportation very superficially. The article demonstrates the need to replace traditional forms of project management in the transport sector with modern and progressive ones. Among a number of innovative approaches to management, the authors recommend the implementation of value-oriented management of passenger transportation projects, justifying the fact that value, as a rule, arises only in the process of operating a product, even if a high-quality and efficient system of passenger transportation is the value that will satisfy stakeholders, and primarily passengers. A value-oriented approach to passenger transport projects is determined by the main values that have a certain influence on the success and efficiency of such projects. The main idea is to take into account the needs and expectations of passengers, ensuring comfort, safety and efficiency of transportation. Conclusions were made regarding the need to continue researching value-oriented management in the field of passenger transportation, taking into account the specificity of projects in this field.

Оптимізація режимів взаємодії магістрального та міського пасажирського транспорту м. Кременчук

The purpose of the article is to determine the optimal value of the number of vehicles on the route network of Kremenchuk in the interaction of mainline and internal passenger transport by organizing the work of participants in the transport process of moving passengers during the transition from mainline (car, railway, river) to urban (trolley buses, buses, route taxis) transport. Optimization of the interaction was carried out according to the criterion of reducing the total reduced costs. A generalized criterion for assessing the total costs of participants in the transport process is proposed, which tends to be minimized as a result of the organization of transportation. The passenger capacity of a unit of rolling stock of mainline passenger transport differs from the passenger capacity of a unit of rolling stock of urban passenger transport. Taking into account that urban passenger transport operates in conditions of significant fluctuations in passenger flows, there are periods when the loading of rolling stock exceeds the nominal capacity, that is, the static coefficient of utilization of the passenger capacity of rolling stock is greater than one. The greater the number of vehicles of urban passenger transport, which ensures its interaction with mainline transport, on the route, the shorter the waiting time of passengers, which reduces social costs, but the higher the operating costs of the carrier. The combination of these aspects will allow to balance both the economic effect of the provision of transport services and the social aspect, which has a direct positive effect on the development of the interaction of highway passenger transport with city transport and the city as a whole. The search for ways to reduce the total costs can improve the level of quality of passenger transportation in the interaction of highway and urban transport. Using transport services as a generalizing criterion allows you to determine a compromise between the interests of the provider of transport services (carrier) and the consumer of services (passenger). The optimal value of the number of vehicles on the city's route network is directly proportional to the cost of transport service time and inversely proportional to the operating costs of the carrier's enterprise. Also, the increase in passenger turnover, which goes from highway to city passenger transport, and the length of the route, which determines the turnover time, requires an increase in the number of vehicles.

Improving multimodal passenger transportation technology under the wartime conditions in Ukraine

Abstract. Problem. Ukraine has a rather complex transport network, so the mismatch between the work of carriers when transferring from one mode of transport to another can create a large number of inconveniences for passengers. Issuance of various travel documents, the complexity of processing luggage and its movement between vehicles, a more thorough check of documents and luggage by employees of law enforcement agencies at border crossings and transfer points lead to an increase in travel time. On the other hand, ensuring the demand for some main directions of transportation can only be through the use of several modes of transport, so there is a need to improve the existing logistics technology for multimodal passenger transportation.
 Goal. The goal of this publication is to improve the technology of multimodal passenger transportation under martial law Methodology. Analytical research methods were used to form the relationship between the train delay at the border station and the number of passengers in it. Mathematical modulation methods were used in the formation of a new agreed schedule for the arrival of international passenger trains at the Kyiv-Passenger transport hub. Results. The research has shown that even under the current wartime conditions, it is possible to improve the operation of various types of passenger transport and the consistency of their traffic schedules to better meet the needs and quality of passenger transportation. The authors of the article analyzed the state and causes of delays in passenger trains at the Mostyska-2 border crossing, through which the largest railway passenger flows between Ukraine and the EU countries currently follow. Based on the analysis, the dependence of the train delay time at the border station on the number of passengers in the train was revealed, and in order to reduce the duration of these delays, it was proposed to improve the existing technology for calculating the travel time of a passenger train by introducing and using value F, corresponding to the train delay time at the border station per passenger. Originality. It is suggested to improve the model for organizing the interaction of different types of transport in the transport interchange Kyiv-passenger hub, by introducing a new value φ based on the dependence of the train delay time at the border station on the number of passengers transported in it, taking into account the specifics of the introduction of martial law in Ukraine. Practical value. The introduction and integration of the proposed technology into the existing mathematical models for the formation of a rationally coordinated schedule of multimodal passenger transportation will significantly reduce the waiting time for passengers at transfer points, rationalize the capacity and population of the rolling stock and increase the financial profit for carriers, it can also be used for the development of the system, information technologies and the use of a "single ticket".

Study of the Influence of Factors on Passenger Service Quality and Efficiency of Rolling Stock Use

The tasks of transport planning are relevant for most countries and comprise implemenation of solutions at regional and local level. The development of transport planning documents in the constituent entities of the Russian Federation is an acute problem and implies the achievement of such goals as improving the quality of passenger transportation and reducing transportation costs. Each of the transport planning documents includes a list of measures, the implementation of which improves the quality of passenger service and the efficiency of the use of rolling stock. The objective of the article is to determine the significance of the influence of technical and operational factors on the resulting indicators of passenger service quality and efficiency of rolling stock use. The research applied experiment planning method described in the work of Yu. P. Adler. The experiment planning method used makes it possible to obtain quantitative estimates of the influence of factors with the same reliability as with other methods. The evaluation was carried out for independent or conditionally independent factors. In the researched case, such factors comprise the number of buses on the route, the length of the route, the turnaround time, the downtime at the terminal points, the allowable deviation from the schedule, the work hours of the drivers, the zero mileage of all buses. Constants in the calculations are independent factors related to the characteristics of the demand for transportation, since when carrying out measures to improve the organisation of the work of buses on routes, they cannot be influenced. These factors comprise the walking distance on the route, the average travel distance of a passenger on the route and the passenger flow on the most loaded haul. The method is implemented in the article on the example of an operating bus on the route. For all basic factors, the upper, lower, and main levels are set. Based on the analysis of the actual values of technical and operational indicators on the existing routes of Moscow region, the numerical values of the above levels were determined. Next, the variation intervals for each factor were selected. An experiment in which all possible combinations of factor levels are implemented is known as a full factorial experiment. The coefficients calculated from the results of the experiment indicate the strength of the influence of a factor. The value of the coefficient corresponds to the contribution of this factor to the value of the optimisation parameter when the factor moves from the zero level to the upper or lower one. As a result of the research, it was found that five basic factors influence the time spent by a passenger, travel comfort, and the completeness of revenue collection, and ten factors affect the daily costs of servicing the route for a carrier. The specificity of the problem is that for all four optimisation parameters, one and the same matrix can be constructed. To conduct a full factorial experiment with varying ten factors at two levels, it is necessary to carry out more than a thousand calculation options. However, in accordance with the methodology, in this case, we can limit ourselves to the minimum number of calculations. On this basis, an experiment planning matrix was built, then, based on the results of calculations, the coefficients in the regression equations for each of the optimisation parameters can be determined. The regression coefficients obtained when calculating the experiment design matrix are similar to those that could be obtained as a result of calculations using the least squares method. Based on this, it is possible to calculate all the statistical characteristics of the basic factors necessary to determine the closeness of the relationship between the factors and optimisation parameters, as well as between the factors themselves. The experiment planning method used in the study made it possible to identify the factors influencing each of the four optimisation parameters. Therefore, the explicit dependence of the optimisation parameters on such a factor as the number of buses on the route was confirmed, but at the same time, the factors were ranked according to the degree of their influence on the result. The correspondence of the obtained results to real and obvious dependencies has allowed to conclude that the chosen method and its implementation are correct.

КОМПЛЕКСНЫЙ ПОКАЗАТЕЛЬ КАЧЕСТВА ПАССАЖИРСКИХ ПЕРЕВОЗОК АВТОМОБИЛЬНЫМ ТРАНСПОРТОМ

Most of the existing assessments of the quality of passenger transportation by road have two significant drawbacks. On the one hand, existing quality assessments require the collection of a large amount of data. This is due to high labor intensity and significant time costs. On the other hand, the existing quality assessments do not take into account the interests of all parties involved in the organization, implementation and use of the passenger transportation system. In this regard, it is proposed to use a comprehensive indicator for assessing the quality of passenger transportation. The proposed quality assessment takes into account the interests of all parties and is characterized by low labor intensity.

РЕАЛИЗАЦИЯ ИНТЕЛЛЕКТУАЛЬНОЙ СИСТЕМЫ УПРАВЛЕНИЯ BRT В Г. ЦЗИНАНЬ (КНР)

The paper presents a study of the intelligent structure of BRT (Bus Rapid Transit) in the field of transport. Thanks to the real-time and precision of intelligent transport, the BRT structure, the shortcomings in public transport are eliminated. The theoretical significance lies in the de-velopment of new management methods to improve the quality of passenger transportation in the BRT system. This confirms the need for an intelligent control system. The optimal solution for real-time BRT system management has been found.

Meta-analysis of the results of researching the quality of city passenger transportation

Methods. The results of the work were obtained using the analysis and application of two areas of research on the quality of urban passenger transportation. The first approach deals with the measurement of transport system operating parameters, the second one focuses on researching the attitude of customers towards transport services. Results. It was found that the modern standards for evaluating the quality of transportation are not a sufficient methodological basis when stakeholders are faced with the task of reducing the frequency of using a private car in the metropolis. It requires the development of special tools for evaluating the quality of city trips. Here it is necessary to measure the difference in the quality of trips through the city, as experienced by passengers of city transport and drivers of private cars. Without such research, this kind of quality management will only be intuitive. Point studies allow to identify the main factors that stand in the way of quality and to understand the directions of managerial influence, however do not provide information for controlling measures for managing the demand for transportation. This also applies to the failure to take into account the hidden motives for evaluating the quality of passenger transportation in the content of the evaluation, which influence the decision to use private transport by city residents: the symbolic value of the car, the feeling of power over it, the preservation of a person’s personal space, etc. All these factors are also components of the quality of trips through the city, which expands the meaning of the quality of trips. Novelty. A special toolkit for evaluating the quality of city trips as an extended construct has been developed, according to which, in the monitoring mode, it is proposed to measure the difference in the quality of city trips based on the feelings of city transport passengers and private car drivers. Practical value. The results of the study are of an applied nature, since the study of directions for assessing the quality of passenger transportation in cities will ensure the systematic application of tools with the stabilization of management approaches. If we compare the importance for residents of the parameters of the service, the quality of which has reached a critical limit, we are convinced that they concentrate on the production parameters of the service process, and their methodological basis is not suitable for cases of managing the switch from traveling by private transport to city transport. The same applies to the regulatory framework according to which a city transportation must operate in Ukraine.

Improving the Efficiency of Information Application in the Organization of Passenger Transportation in Cities

The problem of organizing passenger transportation in cities is becoming more and more important every day. The situation is aggravated by the fact that the spontaneous growth of motorization leads to a drop in the capacity of streets, environmental pollution, destruction of ecosystems, and an increase in social tension. It became obvious that the creation of cities convenient for life is impossible without a system of route passenger transport. And here, improvement of the quality of passenger transportation in cities by increasing the efficiency of using the information necessary to manage the transportation process is of particular relevance. There is a need to create a unified information space in the field of transportation, involving all participants in the process. This, in turn, will help to provide reliable information to users (passengers) of route passenger transport, increase its reliability and passengers' trust in it. An important role here is played by the information sup-port of the transportation management process with the choice of the correct model for collecting reliable information about the movement of route vehicles and its correct use, which will lead to an increase in the reliability of the route passenger transport, and the provision of open reliable information about the movement of route vehicles will contribute to increasing user confidence in route passenger transport and at the same time discipline carriers and operators.

PRINCIPLES OF FORMATION OF CITY TRANSPORT DEVELOPMENT STRATEGY

The article examines the state of operation of motor transport enterprises in Ukraine. It was established that the invasion of the Russian Federation caused crises in all sectors of the national economy. The transport industry currently has the mission of meeting the needs of the civilian population and the defense forces of Ukraine. But despite this, the main thing remains the formation of principles that will help to quickly change the strategic direction of the activities of motor transport enterprises. In the scientific world, more and more attention is paid to the strategic development of the motor transport industry. But the proposed strategic vectors in the modern conditions of martial law are not sufficiently productive and effective. It was established that city transport was in decline even before the war. Thus, the renewal of non-current assets during the specified period took place only at KP "Kyivpastrans" and PrJSC "Lvivske Komunalne ATP No. 1", but very passively, not exceeding the value of 2%. All other motor transport enterprises did not receive additional funding. That is, the main problem remains the outdated rolling stock, which currently cannot meet the needs of consumers of motor transport services. The article carries out a SWOT analysis of the transport industry of Ukraine. The analysis was carried out taking into account the state and development trends of the regions of the country. Currently, it is clear that the main factor holding back the strategic development of urban transport is the war. In addition to the general study of the motor transport sector of Ukraine, the article conducted a questionnaire survey of urban transport consumers to identify the level of consumer satisfaction with the service. It was established that the current assessment of ensuring the reliability and quality of passenger transportation is significantly complicated by indicators of the country's transport system development. Currently, quality standardization is not carried out at motor transport enterprises, there are no criteria in the reports of the enterprises characterizing the reliability of their work. On the basis of the conducted research, the article offers a selection of the main principles of the formation of the city transport development strategy. The presented principles will allow the management of the motor transport company in the conditions of war to quickly form an anti-crisis management strategy.

РАЗРАБОТКА WEB-ПРИЛОЖЕНИЯ ДЛЯ АНАЛИЗА НАСТРОЕНИЙ ТЕКСТА С ПОМОЩЬЮ ФРЕЙМВОРКА FLASK И ЯЗЫКА PYTHON

Introduction. Currently, of great practical and scientific interest is the solution of the problems of determining the moods of user texts transmitted in the information space of the Internet and in other networks. Sentiment analysis is used by researchers and marketers to study user feedback. For example, at Russian Railways, such an analysis can contribute to the study of public opinion in the interests of improving the quality of passenger transportation. Based on the study of public opinion, for example, it is possible to study and improve the quality of education in universities. The purpose of the study is to develop an effective technology for the use of modern tools for developing a Web-application that allows you to analyze the sentiment of user text. Methods and means. The web interface corresponding to the tasks is implemented using the Flask framework, and the training model is based on the use of the TensorFlow library. Results. The rationale for the full cycle of creating a training model based on open data of Twitter posts using the TensorFlow library has been performed, and the ability to automatically select parameters using the Keras Tuner add-in has been implemented. Practical significance. The main distinguishing feature of the developed application is the presence of a user interface that allows you to control the predictive and training blocks of the program without the need to manually launch the corresponding sections of the code. The necessity and convenience of working with a trained model for classifying text through a graphical Web interface are shown. This approach allows you to reduce the time for performing routine technical manipulations when processing a large amount of data. Having a trained model and an interface for working with it makes it possible to skip the training stages and go directly to the stage of predicting user values. Discussion. When solving the problem, we studied the process of creating a data classification model based on the TensorFlow module, as well as creating a neural network using the Keras add-on. In the process of training, the best model was selected for the parameter-accuracy on the test sample-using Keras Tuner. A web interface in Flask was developed, which is isolated by a virtual Python runtime. It is advisable to continue further research in the areas of practical use of the results obtained in the interests of improving the quality of training and retraining of personnel at Russian Railways, improving the characteristics of the classification of text data based on the use of text corpora to set up a tone classifier, as well as developing a method for preliminary data cleaning to create a neural network model based on the use of modern and lightweight libraries for the possibility of preliminary preparation of the text for training.

Some issues of the integrated development of public transport in the Barnaul agglomeration

The development of motor transport is the most important factor, determining the quality of life of urban population. Hence, the topic of the work is relevant. The pronounced social nature of public passenger transport should translate into the guaranteed high quality conveyance of the least affluent categories of passengers.
 The article studies the state and quality of passenger transport in the city of Barnaul, analyzes the operation of passenger transport organizations, and transportation payments made by the population. The article identifies the main problems of passenger transportation, including consequences of the poor-quality operation of transportation organizations in Barnaul and offers solutions towards the optimal development of the transport system.
 The co-authors propose to use methods, based on the driver’s observations, automatic recorders, polling methods, cross-sectional surveys or coupons, to improve the operation of transport routes.

ASSESSMENT OF THE INFLUENCE OF THE CITY'S ROUTES’ INDICATORS ON THE DECREASE IN PASSENGER INCOME AS A RESULT OF TRANSPORT FATIGUE

One of the requirements of our time is a high-quality public transport service for passengers. Reliability and regularity of traffic, duration and comfort of the trip, traffic safety, availability of equipped and convenient stops - all this and many other factors affect the quality of passenger service. The peculiarities of the organization of passenger transportation, as well as the performance of city routes, affect the psychophysiological state of a person and, as a result, the functional state and the degree of passenger fatigue, which leads to a decrease in his income. The study identified and analyzed the performance indicators of competing routes, which duplicate each other: bus route №276e and trolleybus route № 46. Based on the analysis of studies in the field of the quality of the provision of services by passenger transport, a survey form was formed on the quality of transportation on the routes of urban passenger transport. The assessment of the degree of consistency of experts' opinions using the Kendall coefficient of concordance indicates the consistency of expert opinions. Most of the criteria that were determined by passengers (interval of movement, the degree of filling and the service life of the vehicles) are indicators of the operation of the route, affect the passenger's transport fatigue and a decrease in the passenger's income. The change in the level of transport fatigue of the passenger during the waiting periods and at the end of the route trip in general along the directions of movement and on the individual hauls of the routs are determined. When assessing the quality of transport service on routes, the obtained values of transport fatigue indicate that when using routes, the condition of passengers is assessed as "good". But, if we consider the state of the passenger while using the individual hauls of the routes, his transport fatigue changes significantly and is assessed as "satisfactory". The value of a decrease in passenger income on routes increases throughout the trip, due to the dense filling of the vehicle interior, which negatively affects the functional state of the passenger. Under the existing conditions of passenger transportation on routes, the value of passenger fatigue and the value of passenger income reduction on bus route No. 276e exceeds the value of this indicator on the trolleybus route. To improve the organization of the bus route No. 276е, it is proposed to update vehicles and use buses with a larger passenger capacity (III class instead of I and II, which are used on the bus route now). After the implemented proposed measures for the busiest direction: the occupancy rate of the bus cabin decreased from 1,05 to 0,36, transport fatigue decreased from 5,5 points to 3,03 points, respectively, the value of the decrease in income from 60,55 UAH to 51,53 UAH. Updating vehicles on the Kharkiv bus routes are an urgent problem that requires an immediate solution to improve the quality of passenger transportation. The use of obsolete vehicles on city bus routes affects not only the passenger's fatigue, but also the drivers and, as a result, the likelihood of an road traffic accident. A significant adverse factor affecting the driver is the air pollution of the vehicle interior with harmful compounds, especially carbon monoxide.

Assessment of Quality of Passenger Transportation in the City of Volzhsky in Conformity with the Requirements of the Social Standard

The article considers organisation of transportation services for passengers with public transport followed by their quality assessment in conformity with the requirements of the social standard. The objective of the article is to determine quality of passenger transportation by a municipal passenger enterprise with buses of large and medium capacity and by individual entrepreneurs carrying out transportation with minibuses. The article uses reporting materials on transportation of passengers by municipal and private carriers. To achieve the purpose, quality indicators of passenger transportation by public transport were calculated using the methodology of the social standard approved by the Ministry of Transport of the Russian Federation. The number of points for each indicator defined by the social standard for municipal carriers and individual entrepreneurs is determined, the results of relevant calculations are presented. The analysis of quality of passenger transportation services provided by municipal and private carriers was carried out. The quantitative characteristics of quality indicators values made it possible to determine the current state of passenger transportation services, identify shortcomings and make a forecast for improving quality of services. To improve quality of passenger transportation services, measures were proposed for bodies responsible for transportation and carriers.

Аналіз методів визначення кількості та пасажиромісткості рухомого складу на міських маршрутах пасажирських перевезень

An analysis of methods for determining the number and passenger capacity of rolling stock on urban routes of passenger traffic. Coordinated growth of efficiency and quality of urban passenger transport allows to increase the level of satisfaction of passenger transportation needs, reduce transport stress on the urban passenger transport system, improve the environmental situation, reduce road accidents and the number of road accidents, ensure unprofitable work of carriers. Improving the functioning of the production system of urban passenger transport should ensure a minimum travel time of passengers, regular movement of vehicles along the route, rational use of rolling stock and quality passenger service at minimal cost. Managing the number and passenger capacity of rolling stock on the route is an important task that affects both the quality of passenger transport services and the economic efficiency of carriers. These factors are opposite, ie, by improving the quality of passenger transport services, the carrier is usually forced to reduce the efficiency of vehicles. The tasks of local authorities are to ensure the number and passenger capacity of vehicles on the route and the quality of passenger transport services that would ensure maximum efficiency of the urban passenger transport system, taking into account the interests of all parties, ie carriers, passengers and the community. Despite the presence of a significant amount of research, the task of choosing the number and passenger capacity of buses on regular routes in city traffic, which would ensure an improvement in the quality of services, remains urgent.

Transport mobility of Russian super-large cities

The relevance of the issue under study stems from the lack of a method and indicators for determining the population’s level of transport mobility. The purpose of the article is to develop a method for assessing the level of transport mobility. The analysis of studies on the quality of transport services has shown lack of attention to mobility as a public transport service for the public. There are currently no science-based criteria for assessing the mobility level of convenience for passengers who use various modes of public transport for their trips. The use of a transport mobility index will improve both the quality of passenger transport and the overall level of transport services. The developed method for assessing the level of transport mobility will allow researchers to look into the dynamics of the indicators and plan improvements to transport service quality. The presence of a welldeveloped metro network (more than one line) in cities provides a transport mobility index above 0.5, according to the study of Russia’s largest cities’ transport mobility index. Following the example of Rostov-on-Don, which has the smallest area of the cities under study, a high transport mobility index of 0.6 can be achieved through optimal organization of public transport within the city and without a metro network. The existence of lengthy dedicated public transport lanes does not guarantee a high index of urban mobility, as in Kazan. This is due to a predominance of bus lanes being introduced in the central part of the city: this does not allow the outlying areas and the city as a whole to be given a high level of transport mobility.

ИНДЕКС ТРАНСПОРТНОЙ МОБИЛЬНОСТИ

The relevance of the problem is due to the lack of a method and indicators for assessing the level of transport mobility of cities. The purpose of the article is to develop a method for assessing the level of transport mobility. Currently, there are no science - based criteria for assessing the level of mobility in terms of the convenience of passengers using various types of public transport for travel. The use of the transport mobility index will contribute not only to improving the quality of passenger transport, but also to improving the level of transport services in General. The developed method for assessing the level of transport mobility will allow you to study the dynamics of changes in indicators and plan measures to improve the quality of transport services. The implementation of the proposed method will allow analyzing routes, as well as planning measures to increase the level of transport mobility and the attractiveness of public transport for passenger transportation.

JUSTIFICATION OF THE DEGREE OF NECESSITY OF QUALITY INDICATORS IN THE PASSENGER TRANSPORTATION EVALUATION SYSTEM

The approaches to assessing the quality of passenger transport services and indicators considered in scientific works, and also existing in state and international standards, are considered. A hierarchical system of indicators (ranking level) has been drawn up, which distributes the sequence of indicators of transport services. The foreign experience of organizing the work of municipal transport was taken into account, the quality of service of which is constantly monitored and as close as possible to the needs of passengers. However, a number of issues, namely: measuring the quality of transport services for the population on a digital scale, methods and methods for monitoring quality assessment, and improving it, etc., remain open. Based on the results of the preliminary study, the main indicators for assessing the quality of passenger transport were identified and grouped, both objective and dependent on the perception of the consumer, which most clearly describe the quality of the provision of passenger transport services. Almost all researchers in their works have determined that the system of general quality indicators should include the following indicators: availability, reliability, comfort, information content, safety, regularity, cost-effectiveness. But due to the importance of each of the elements of the complex indicator, it is necessary to take into account not only all the components of the quality assessment, but also, to a certain extent, their impact on the quality of the transportation process. The article analyzes the importance of each component included in the system of indicators for assessing the quality of transport services for passengers. The necessity of digital assessment of the quality of services for the transportation of passengers by city bus transport has been substantiated. The developed methodology will allow assessing the quality of passenger transportation by other types of transport. The degree of the need for quality indicators in the passenger traffic assessment system has been substantiated, which will allow evaluating the quality of passenger service not at the verbal level ("bad", "good"), but at the level of digital comparison. substantiation of the degree of need for quality indicators in the passenger traffic assessment system; considering the feasibility of each indicator with its constituent components, determining the degree of influence of each component on the quality of the provision of services for the carriage of passengers by road. For the digitalization of the assessment of the quality of transportation, the designation of the general quality indicator is adopted - Яобщ. In numerical terms, the quality indicator should tend to the maximum value, which in this study is taken as 4. For this, all indicators will be divided into separate components, the weight of which will be estimated at 0.1. A general indicator for assessing the quality of passenger transportation has been determined, which will determine the competitiveness of the enterprise, satisfy the need for a high-quality transportation process, taking into account all criteria and indicators. Thus, the assessment of the quality of passenger transportation, based on the minimum value of the coefficient, which will tend from 3.5 to 4, will determine the ability of the enterprise to carry out the transportation of passengers according to a qualitative assessment and, taking it into account, conduct tenders for the transportation of passengers. Keywords: quality assessment, indicators, transport service, transportation process, passenger traffic, monitoring, ranking.

Influence of monotony of work on psychophysiological health of drivers of electric rolling stock of railway transport

The article presents the results of the author's research that determines the degree of influence of monotonous (monotonous) labor processes on the drivers (and their assistants) of traction rolling stock of railway transport. Information is collected in order to develop a set of measures to overcome the monotony of work, improve the quality of working life and psychophysiological health of employees, and as a result, ensure traffic safety, improving the safety system for drivers and improving the quality of passenger transport.

АНАЛІЗ РОБОТИ МАРШРУТНОГО ТРАНСПОРТУ В ЗОНІ ЗУПИНОЧНОГО ПУНКТУ

В роботі розглядаються питання підвищення ефективності функціонування маршрутних мереж міського пасажирського транспорту, стан та якість роботи яких відображається на рівні комфортних умов проживання людей у населених пунктах певного регіону, а також всієї країни. Проведено аналіз факторів, що впливають на показники роботи міського громадського транспорту в зонах зупиночних пунктів, які є важливим елементом транспортної інфраструктури. Проведено комплексне дослідження зупиночних пунктів громадського транспорту міста Луцька Волинської області. В результаті дослідження було виявлено фактори, що впливають на пропускну здатність зупиночних пунктів, а також випадки порушень основ безпеки автотранспорту, що допускаються приватними перевізниками. Подано основні категорії та показники, що характеризують роботу зупиночного пункту. Розглянуто типи конфліктних ситуацій, які виникають в зонах зупиночних пунктів. Після спостереження найбільш завантажених зупиночних пунктів Луцька встановлено причини виникнення цих конфліктних ситуацій в таких місцях, а також досліджено наслідки від створення конфліктів. Наведено результати розрахунків середніх втрат часу громадського транспорту та пасажирів у зв'язку з очікуванням обслуговування та при посадці-висадці пасажирів з різних маршрутів.Ключові слова: міський транспорт, маршрутні перевезення, зупиночний пункт, пропускна здатність, конфліктна ситуація, втрати часу.

Regional Information and Technology Aspects of Increase Quality of Passenger Transportation

At the present stage of the formation of innovative passenger transport systems in major cities, the problem of improving the quality of passenger transport is becoming one of the key factors in the intensification of transport services. The article deals with key performance indicators (KPI’s) of improving the quality of transport services using modern information systems. The main reasons for the influence of ergonomics, speed of communication and transport infrastructure on increasing the competitiveness of passenger motor transport are singled out. In addition, one of the main directions of the study is to describe the impact of traffic quality indicators, which include comfort, accessibility, safety and information level, on the demand of passengers for public transport services. Also, the description of the information and analytical model of the program for selecting the required vehicle, taking into account passenger flows, capacity, and comfort indicators for passengers and operational performance of buses, is described. As a result of research the algorithm of work of the information program for passenger transport which can be applied by the organizations for increase of satisfaction of passengers by transport services is offered.