Enterprise Quality Management System Research Articles

Analysis of industrial performance in terms of achieving quality goals

An approach is developed to analyze the results of the industrial enterprise in terms of achieving quality goals. The results of approbation of the developed approach are presented on the example of ZAO NPP ‘ANA’ (St. Petersburg). Based on the mathematical models created earlier by the authors, stability conditions are obtained depending on the values of the parameters of the enterprise quality management system, which enables to solve the problems of managing the state of this system as a subsystem of general management. For the study, the following were used: apparatus of the automatic control theory, Data Mining methodology, and elements of a Balanced Scorecard.

Methodology of determining benchmarks and indicators characterizing the functioning of the enterprise quality management system

At the present time interest at industrial enterprises is increasing from year to year, both in the implementation of quality management systems and in an adequate assessment of their effectiveness in the operation process. Performance assessment allows you to quantitatively determine the degree of implementation of planned activities and is used in the process of analysis the quality management systems by leadership as one of the sources of information characterizing the state of the system. At the same time, nowadays there is no unified criterion for evaluating the effectiveness of quality management systems, therefore, each company individually choose benchmarks and indicators characterizing the quality management system and methods of their determinaning. This article proposes an universal method for determining benchmarks and indicators characterizing the functioning of the quality management system of enterprises participating in the product life cycle. The methodology establishes a list of indicators of different levels, determines the totality of the initial information proposed for use in determining benchmarks and indicators for monitoring the effectiveness of quality management systems, and proposes a calculation of the main benchmarks and indicators. The developed technique can be implemented for assessing the effectiveness of the quality management system of enterprises of industry participating in the product life cycle for compliance with the requirements of ISO 9000.

Monitoring of parameters of functional and cost analysis of personnel processes of the enterprise quality management system

The paper considers the fundamentals of personnel processes in the quality management system (QMS) of an enterprise based on the methodology of functional cost analysis (FCA). The expediency of integrating and applying FCA technology into personnel processes of the enterprise’s QMS is justified. The tools (their potential and limitations) are analyzed that allow to identify “areas of imbalance”, i.e. the excess of costs for functions over their significance in the structure of the process as a whole. A way to identify the range of FCA indicators that show othe need for corrective actions is proposed. The arguments are given which prove the advisability to use the proposed monitoring of FCA parameters in relation to the personnel processes of the enterprise’s QMS.

ОЦЕНКА РЕЗУЛЬТАТИВНОСТИ ПРОЦЕССА ПРОЕКТИРОВАНИЯ АВИАДВИГАТЕЛЕЙ С ПОМОЩЬЮ ГРАФОВ

The role of the aircraft engine design process effectiveness evaluating as an integral part of monitoring, measuring, and analyzing this process in the overall enterprise quality management system is considered. The general approach to the effectiveness evaluation and analysis is analyzed. It is noted that in the effectiveness evaluation, both integral indicators and calculations made for all the constituent elements of the process indicators should be determined. In order to identify the root causes of obtaining unsatisfactory performance indicators, each criterion is examined in detail, analyzing the results of each individual unit participation in the design process. For the analysis of quantitative indicators of the design process effectiveness, it is proposed to apply processes modeling and analysis using directed (oriented) and non-directional graphs. To carry out a structural analysis of the results, it is proposed to represent the graph in the form of a vertex adjacency matrix. Examples of the design processes effectiveness evaluating are considered according to the indicator “Number of design documents developed in a monitoring time (month)” and according to the indicator “Fulfillment of thematic plans items put under control, the deadlines for which have been postponed”. In the first example, in a directed graph, the group of output vertices consists of the design subdivisions involved in the design, and the group of input vertices consists of the projects that are being designed. The edges of the graph are the quantities of documentation developed by each unit for each project. In the second example, the connection of the output vertices of the graph, which are the design units, with the input vertex is carried out through the edges, on which the number of thematic plan points is set, the deadlines for which were postponed. The process of data mathematical processing recorded in vertex adjacency matrices is described. The proposed methodology application allows the analysis of the enterprise production activity results for each individual indicator of the analyzed process.

МОНИТОРИНГ ВНУТРЕННЕЙ СРЕДЫ ПРЕДПРИЯТИЯ-РАЗРАБОТЧИКА АВИАЦИОННОЙ ТЕХНИКИ, СОГЛАСНО ТРЕБОВАНИЯМ СТАНДАРТА EN 9100

We consider the requirement of the standard EN 9100: 2018 to analyze the enterprise context, which allows realizing the opportunities arising from the context and anticipate possible risks, taking into account the strengths and weaknesses of the enterprise quality management system. The criteria for identifying influencing factors are their relationship with the goals of the enterprise and relationships with stakeholders. As an effective mechanism for monitoring the current state of the business environment (context) of an enterprise, a SWOT analysis can be used that provides the necessary information about the opportunities and sources of improvement, the degree of probable threats, and possible consequences of alternative development strategies. As an example, we consider the components of the internal environment of an aviation engineering company as sources of strengths or weaknesses of the quality management system, and as sources of opportunities or threats (risks). The strengths and weaknesses of environmental factors are analyzed. An indicator of the degree of influence of each factor is determined. The significance of each factor is assessed from the standpoint of the opportunities or threats (risks) present in it, and the probability of occurrence of events associated with each of the factors that provide opportunities or carry threats is also assessed. The mutual influence of the considered factors is presented in the form of a directed graph. The results of the analysis of the strengths and weaknesses of the enterprise, based on the degree of their influence on each other. The analysis of opportunities and threats. An assessment of their significance and the likelihood of occurrence of events associated with them. In order to visually determine how the strengths and weaknesses of the internal environment affect the realization of opportunities and the neutralization of threats, a vector of the development direction of the organization associated with the current state of the internal environment is constructed in the coordinates of the SWOT analysis matrix. It is concluded that SWOT analysis can be an effective mechanism for monitoring the current state of the business environment (context) of an enterprise. The SWOT analysis provides the necessary information about the opportunities and sources of improvement, the degree of probable threats, and possible consequences of alternative development strategies.

Some Issues of Implementing European Standards of Enterprise Quality Management System in Modern Ukraine

Introduction. The authors believe that the process of Ukraine’s integration into European society requires a creative approach to reviewing and using the positive and negative experience gained in European countries to implement the standards of enterprise quality management system (QMS). This will allow, firstly, to timely and qualitatively harmonize Ukrainian QMS standards with European standards, and, secondly, to avoid many mistakes on the way to the implementation of QMS standards that were studied by our predecessors - Western companies, when choosing the effective QMS and approaches to its perfection. The purposes of the paper: The analysis of the problems that Ukrainian enterprises can expect on the way to implementing the QMS, taking into account the European standards of the ISO 9000 series; Generating a general methodology for researching and improving the managerial processes of an enterprise functioning (as a complex system), namely, the cybernetic approach; Based on the cybernetic approach, to provide a mathematical model of the most general criterion Kgen of total effectiveness of quality management of a particular enterprise; To consider issues of increasing the effectiveness of the quality management system certification of Ukrainian enterprises, in particular, the features and limits of the application of the quality management system standards in scientific research; For the latter case, to analyze the specifics of a research process and its correlation with the requirements of ISO 9000 series standards. Results. Studies have shown that the problems, that European companies have been “ill with” on the initial path to standardizing enterprise quality systems («ISO mania», «documentation», «digital digestion», «tyranny of indicators»), in Ukraine could and should be prevented as a result of a careful analysis of their negative experience. Also, the analysis of the specifics of scientific creativity shows that it is extremely harmful to practice the attitude to the standards of the QMS as an absolute and not to take into account the specifics of individual sectors of human activity. The development of management science in the future will contribute to the elimination of errors and problems along the path to introducing already internationally accepted quality standards, in particular, ISO 9000 series, which have already become a useful tool for finding a common understanding of quality principles by specialists of all countries and levels. Conclusions. Therefore, the success of scientific activity is always associated with a specific personality (or personalities) of a scientist and a certain teamwork when performing research and development work (R&D). Any perfect managerial structure, introducing the «right» standards in R&D, will be useless for a scientific breakthrough if there is no «a generator of ideas» and his team with a participation of a «troublemaker». But for an R&D team, all conditions for solving urgent scientific problems must be created. And this is impossible without a reasonable, rational organization of scientific activity and without equipping it with both technical means and appropriate personnel. That is, if possible, it is advisable to take into account those rational recommendations that have already been sufficiently mentioned in the standards of the ISO 9000 series. Therein lies a certain contradiction that must be professionally overcome. Keywords: optimization, ISO 9000 series standards, cybernetics approach, quality management, Ukrainian enterprises, harmonization with European standards.

Research on the Improvement of Spacecraft Manufacturing Enterprise Quality Management System Audit Based on Process Method

This article combines the spacecraft manufacturing enterprises that simultaneously build and operate ISO9001 and AS9100 quality management system. According to the process strengthening requirements of quality management system standards, research and improve the audit work with process method as the core. This article introduces the "turtle chart" process method audit management tool, summarizes the specific model and implementation points of the process method in the quality management system audit. This article analyzes the important role of this method in the internal audit of quality management system, in order to provide reference for spacecraft manufacturing enterprises to improve the audit of quality management system.

Risk-oriented approach in designing as an important process of the quality management system of an engineering enterprise

The purpose of the article is to study the risk-oriented approach in engineering enterprises, to conduct expert risk assessment of design as an important process of quality management system of an engineering company. Methodology of research. The tasks of the article are solved using the following general scientific and special methods of research: analysis and synthesis, systematization and generalization, dialectical approach. Findings. It is substantiated that risk management should form an adequate system for detecting, identifying, evaluating and neutralizing the relevant risks in the activity of an engineering enterprise, in particular for design. The requirements of the international standard ISO 9001:2015 on design and risk management are considered and attention is paid to their assessment, which allows to identify potential threats in a timely manner, to analyze the causes of their occurrence and to formulate measures for their response. FMEA analysis has proven to be an effective means of identifying and evaluating design risks. As a result of the peer review, potential risks to the design process and stakeholders (stakeholders) of the engineering enterprise were identified and those from which the priority number of risk was greater than the priority number of risk limit were identified. This is essential information for senior management of an engineering company to formulate corrective actions and take management to reduce or eliminate risks to the product and service design process. Practical value. The results of risk assessment in design can become a methodological basis for managing the risks of engineering enterprises. Practical developments in the article on identifying potential risks in design should be used by engineering companies as a means of risk-oriented approach in quality management systems to improve performance. Keywords: quality management system, international standard ISO 9001:2015, engineering, risk management, FMEA analysis, design. REFERENCES 1. Karpuntsov, M. V. (2008). Enterprise sustainability to risks. Aktualni problemy ekonomiky, vol. 3, 71–76. 2. Bashynska, І. О. (2017). Improvement of enterprise risk management system. Naukovyi zhurnal «Prichornomorski economichni studii », no 17, 91–94. 3. Verbitska, I. I. (2013) Risk management as a modern risk management system of enterprise structures. Stalyi rozvytok ekonomiky. Mizhnarodnyi naukovo-vyrobnychyi zhurnal, no 5 (22), 282–291. 4. Skriba, N. N. (2007). Concept of management of risk as specific cross-disciplinary doctrine. Problemy sovremennoy ekonomiki: Evraziyskiy mezhdunarodnyy nauchno-analiticheskiy zhurnal, no 4, 149–152. 5. Dudnieva, I. E. (2014). Problems and prospects of implementation of risk management standards in Ukraine. Visnyk Nats. tekhn. untu «KhPI»: zb. nauk. pr. Temat. vyp.: Aktualni problemy upravlinnia ta finansovo-hospodarskoi diialnosti pidpryiemstva, no. 4 (1047), 67–74. 6. Quality management systems. Requirements: State standard of Ukraine ISO 9001:2015 (ISO 9001:2015, IDT), Official publication, (2016), DP «UkrNDNTs», Kyiv, Ukraine, 22 p. 7. Trachenko, L. A. (2018). Risk assessment in quality management systems of enterprises in the field of engineering services. Visnyk Zaporizkii< Natsionalnii Universytet : zbirnik naukovyi prac. Economichni nauki., 3 (39), 17–23. 8. Yankovyi, O., Goncharov, Yu., Koval, V. & Lositska, T. (2019). Optimization of the capital-labor ratio on the basis of production functions in the economic model of production. Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, 4, 134–140. 9. Dovgan, L. E. (2017). Project management. KPI іm. Іgoria Sikorskogo, 420 p. 10. Vashukov, Yu. A. (2008). Analysis of types, consequences and causes of potential nonconformities (FMEA). Method. Instructions. Samarskyi hosudarstvennyi aerokosmicheskyi Universytet, 31 p. Published: 2020-03-26

Assessment of the competitiveness of industrial companies and methods for assessing the quality of construction products

The model of a quality management system based on international standards ISO 9000 series is recognized in all the world. The aim of the article is to show the competitive advantages of a construction company in the modern market by improving its quality and product management system. We consider the implementation of the provisions of international standards ISO 9000 series as an effective solution to the problem. Quality improvement is a continuous work aimed at improving the technical level of product quality, quality of its manufacture, improving production elements and the quality system itself. The authors of the article give a specific method for improving the enterprise quality management system with a developed sequence. A risk-based approach to creating an enterprise quality management system was also considered. The main research methods in assessing the technical condition of certain building materials are differential, integrated and mixed methods. The authors show the calculation procedure using these methods, as well as the main results of their application. Then, the article provides a methodology for calculating the level of product quality, which is evaluated by a set of indicators, which do not include economic indicators.

ВЕРИФИКАЦИЯ ЛИНЕЙНОЙ МОДЕЛИ ДИНАМИКИ КАЧЕСТВА ПРИ ИССЛЕДОВАНИИ ЦЕЛЕНАПРАВЛЕННОЙ ДЕЯТЕЛЬНОСТИ ПРОМЫШЛЕННОГО ПРЕДПРИЯТИЯ

An approach is developed to verification of the linear model of quality dynamics of the industrial enterprise quality management system. The approbation results are presented of the developed approach to verification of the linear model of quality dynamics on the example of JSC «Salyut» (St Petersburg). On the basis of the mathematical model created earlier by the authors, stability conditions are obtained depending on the values of the parameters of the enterprise quality management system, which allows solving problems of managing its state as a subsystem of general management. Data Mining methodology and elements of the balanced scorecard system were used for the research. The directions of further research are identified.

АВТОМАТИЗОВАНІ ІНФОРМАЦІЙНІ СИСТЕМИ ЯК ЕЛЕМЕНТИ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ ФАРМАЦЕВТИЧНОГО ПІДПРИЄМСТВА

Urgency of the research. With the development of information technology and new management practices, there has been a convergence and often a merger of quality management and information technology practices. At present, concepts based on the integration of quality management systems and automated information systems are becoming increasingly important.Actual scientific researches and issues analysis.In the process of researching specialized scientific and technical litera-ture, modern trends and problems of introduction of information technologies in the quality management system were analyzed.Uninvestigated parts of general matters defining. An unsolved problem is to ensure the quality of use of automated infor-mation systems at a pharmaceutical enterprise integrated into an enterprise quality management system based on the requirements of the international GMP standard and the Guidelines ST-N MOH 42-4.0: 2016 “Medicines. Good manufacturing practice".The research objective. The purpose is to systematically analyze the methodological foundations of quality assurance, through the introduction and use of AIS, aimed at creating favorable conditions for improving the efficiency of the quality management system in the pharmaceutical industry.The statement of basic materials. The issues of construction and improvement of quality management system based on existing technologies for automated production are considered. The structure of the computer quality management system and the mechanisms of its information support are determined. The methods of integration of specialized software systems are alsoanalyzed and the concept of integration of them into the quality management system is proposed.Conclusions.Based on the critical analysis, a number of unresolved problems related to the development, implementation and use of automated information systems based on international standards were separated, as well as the scientific hypothesis of the effective implementation and use of automated information systems integrated into the quality management system of the pharmaceutical enterprise was put forward.

Change Control in Pharmaceutical Quality Management System

Change management system is a Some Licensed members of relevant disciplines inspect the proposed changes that alter the status of facilities, equipment or process and The Change control management is focus on change to prevent unplanned impact in pharma industry. Ensures that the changes should not affect the product quality or safety. The goal of the CC is a inhibit of control request. There are three stages of change control process. The first step of the company is to follow Good Manufacturing Practices (GMP). Firms must store the details of manufacturing, quality control, materials required and several other things required in this procedure. The change control committee is mainly working in different process its consists of head of quality assurance, manufacturing, sales and various other members. The major objective is to evaluate changes, determine the measure and provide final authorization and CCM is linked to multiple parts of an enterprise quality management system [EQMS].

ОБЕСПЕЧЕНИЕ ДОСТИЖИМОСТИ ЦЕЛЕЙ В ОБЛАСТИ КАЧЕСТВА С ПОМОЩЬЮ ЦЕЛЕНАПРАВЛЕННОГО ИЗМЕНЕНИЯ ЗНАЧЕНИЙ ПОКАЗАТЕЛЕЙ ПОДСИСТЕМ ПРОМЫШЛЕННЫХ ПРЕДПРИЯТИЙ ПРИ ЛИНЕЙНОМ ЗАКОНЕ УПРАВЛЕНИЯ

In the paper a model of the enterprise quality management system with a linear law of management and the presence of two goals in the field of quality are presented. The results of modeling the areas of admissible values of the parameters of system properties of enterprise activity and coefficients reflecting the interaction of components of potential and organizational resistance on the example of JSC "Salyut" are presented. An approach is proposed to identify a set of admissible ranges of values of these parameters and coefficients that ensure the achievability of quality goals for industrial enterprises with a linear management law, consisting of five stages. The results of modeling purposeful management, according to the developed approach, are presented on the example of a light industry enterprise.

Software support of production restructuring in quality management system of car service enterprise

The paper describes automation means of the quality management system’s functions for the purpose of optimization an autoservice enterprises (AE) activity. Activity of an enterprise can be explored at regional level, within the scope of an independent enterprise or structural unit and at the level of the certain select technological process. There is a relation between the levels. An important task is a modeling of enterprises activity at all levels. This research is performed at the enterprise PJSC “CHERKASSY-AUTO” in Cherkasy (Ukraine). This enterprise is included in “UkrAUTO” corporation. One of directions of an enterprise activity optimization is restructuring. For information support of the restructuring, a database model of the visual area in the UML notation has been created. The database consists of fourteen tables. The complex indicators of quality of services rendered at the enterprise are calculated. The location of the enterprise, quality estimation of completed services and their nomenclature were taken into account. The algorithms of selection optimal organization form of an enterprise are built for the subsystem of management quality system. The algorithms are implemented in visual development environment Delphi 7.0., supporting the concept of object-oriented programming. Technology of using a developed software package is described step by step. Saving of the results of the survey of AE customers is additionally provided. The modules of Delphi project contain the subprograms, in which are used the method AHP of Saaty and graph theory methods. The results of subsystem approbation indicate the efficiency of developed algorithms. The developed software complex gives an opportunity to get the forecast of the most frequently performed services, it can function both separately at the car service enterprises, and within the Intelligent Quality Management System (MIS) of AE.

УДОСКОНАЛЕННЯ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ ПОСЛУГ ПІДПРИЄМСТВ

Мета. Аналіз та обґрунтування основних напрямів підвищення якості надання послугі розробка рекомендацій щодо ефективного управління процесом обслуговуванняспоживачів у спеціалізованому магазині «Дім Кави» (м. Херсон).Методика. Загальною методологічною основою дослідження стали науковінапрацювання вітчизняних і зарубіжних учених у сфері менеджменту якості. Удослідженнях використано низку загальнонаукових і спеціальних методів дослідження, якіпередбачені чинними міжнародними стандартами на системи управління якістю.Результати. Проблема підвищення рівня якості торговельного обслуговування єважливим завданням, вирішення якого забезпечує економічний розвиток вітчизнянихорганізацій, підприємств та забезпечення конкурентоспроможності й існування в умовахконкурентної боротьби. Дуже важливо підкреслити, що управління якістю послуг маєбагато рівнів, і, внаслідок цього, існує необхідність розподілу функцій управління міжрізними учасниками цього процесу і узгодження їхніх дій.Дослідження проводили на прикладі спеціалізованого магазину «Дім Кави», м. Херсон.«Дім Кави» – це мережа спеціалізованих магазинів з продажу кави, кавового обладнання здегустаційною залою. Проектування системи управління якістю обслуговування наторговельних підприємствах повинне будуватися з урахуванням умов діяльностіпідприємства та відповідно до рекомендацій стандартів ISO серії 9000.Проведено теоретичні дослідження сучасного стану роботи підприємств з наданняпослуг, тенденції розвитку ринку послуг. Встановлено, що якість обслуговуванняспоживачів – визначальний фактор конкурентоспроможності торговельногопідприємства. В роботі проведено аналіз стану виробничих процесів управління якістю,досліджено елементи системи управління якістю послуг у спеціалізованому магазині «ДімКави», м. Херсон та розроблено структурно-логічну схему взаємозв'язку елементівсистеми якості відповідно до вимог стандарту ISO 9001:2015. Розроблено рекомендаціїщодо підвищення ефективності функціонування системи управління якістю послуг. Наукова новизна. Наукова новизна одержаних результатів полягає в розкритті роліелементів системи управління якістю у підвищенні рівня обслуговування споживачівпродукції та послуг торговельного підприємства.Практична значимість За результатами досліджень було розроблено рекомендаціїщодо підвищення ефективності функціонування системи управління якістю послугторговельного підприємства, які буде використано у магазині «Дім Кави», м. Херсон.

Development of conceptual model as a means of forming effective quality management systems for engineering services enterprises

Introduction. Integration of Ukraine into the European Economic Area, membership in the World Trade Organization put forward strict requirements on the quality of goods (services, jobs) to the activities of domestic enterprises, in particular in the field of engineering. The formation of quality management systems (QMS) at engineering services enterprises in the context of the requirements of the international standard ISO 9001: 2015 can become an effective mechanism for ensuring their competitiveness as a decisive factor for commercial success. Along with the obvious advantages of designing and implementing quality management systems according to the requirements of the international standard ISO 9001: 2015 at enterprises, today there are a lot of problems, in particular in the field of engineering, to resolve which companies require methodological developments, practical tools and quality specialists.
 Aim and tasks. The aim of the study is to develop a conceptual model for the formation of the quality management system of an engineering enterprise according to the requirements of international standard ISO 9001: 2015 as a tool to improve its performance and ensure integration with the overall management of the company.
 Research results. The article substantiates the relevance of the formation of quality management systems at the enterprises of engineering services in the context of the requirements of international standard ISO 9001: 2015 and proves that they are an effective mechanism for ensuring their competitiveness as a decisive factor of commercial success. The existing models of quality management as a basis for the development of quality management systems in the leading countries of the world been analyzed. The model of processes of quality management system of the engineering enterprise according to requirements of standard ISO 9001: 2015 has been investigated and the essence of all its components has been revealed. The conceptual model of quality management system formation of an engineering enterprise in the context of the requirements of international standard ISO 9001: 2015 has been developed.
 Conclusions. The developed conceptual model of quality management system formation of the engineering enterprise is an effective methodological tool of quality management that will allow providing its integration into the general management of the company. Further developments are aimed at expert assessment of quality management system processes of engineering services companies in the context of the requirements of international standard ISO 9001: 2015.

Особливості впровадження системи менеджменту якості підприємства на основі міжнародного стандарту якості ISO 9001:2015

Особливості впровадження системи менеджменту якості підприємства на основі міжнародного стандарту якості ISO 9001:2015

Integrating the Innovation Management Methodology Into the Existing Quality Management System of a Machine-Building Enterprise

The problem of integrating European standards in the field of innovation management (SIM) into the existing quality management systems (QMS) of organizations is considered. The authors analyze the most relevant developments of the methodological foundations of innovation management, as a promising direction of scientific knowledge, and research aimed at summarizing the practical experience of its implementation in various sectors of the economy and the service sector. Particular attention is paid to analyzing scientific publications in the field of industrial innovation. The main directions of integrating innovation management methodologies into the systems of quality management of products and services operating at enterprises and organizations are proposed. The conceptual model of the innovation management system is presented, which contains its key elements. It is shown that for industrial enterprises and manufacturing firms it is inappropriate to have two different systems (QMS and SIM), which tend to the same goal namely to improve the product quality. A process model of innovation management that implements the principle of quality management called “Improvement” is proposed, and the description of the model is given. The specificity of implementing QMS and SIM integration processes at Russian enterprises of the machine-building complex is revealed.

Process improvement cost management in the quality management system of an industrial enterprise

Modern enterprise management focuses on the principles and requirements of ISO 9000 standards. At present, the quality management of an organization is viewed as a system of interrelated processes aimed, firstly, at satisfying and anticipating consumer demands and, secondly, at improving the efficiency of work based on leadership of managers and active use of continuous improvement methods. Analysis and accounting of production costs must be carried out based on concepts and methods of quality management using a systematic approach. Quality is determined by several its components, forming a so-called quality loop. Quality is embedded in products from the very beginning and is controlled at all stages. A quality product is obtained only if the necessary requirements are met at all stages. Quality begins with research needs. This is the most important stage in the life cycle of any product, since it is on it that the overall design of the product is decided, the image is formed, the most common characteristics are determined. The proposed approach allows identifying and comprehensively representing the cost accounting process. The use of resource management activities at the enterprise allows reducing the share of material costs in the total costs of production and increases the efficiency of the organization.

Quality Control in Production Process of Product-Service System: a Method Based on Turtle Diagram and Evaluation Model

To address the quality control problems of product-service system (PSS), including job shop manufacturing and customization of orders, disability and default of process quality control, we build a model of process quality control system, using improved turtle diagram and evaluation method based on VDA, for more achievement of sustainability through PSS. We show that the model of process quality control is effective and practical for continuous improvement in PSS, quality management and sustainable development of enterprises. This study provides further supplement for existing theory of enterprise quality management and product-service system.