Methodology of determining benchmarks and indicators characterizing the functioning of the enterprise quality management system

Abstract

At the present time interest at industrial enterprises is increasing from year to year, both in the implementation of quality management systems and in an adequate assessment of their effectiveness in the operation process. Performance assessment allows you to quantitatively determine the degree of implementation of planned activities and is used in the process of analysis the quality management systems by leadership as one of the sources of information characterizing the state of the system. At the same time, nowadays there is no unified criterion for evaluating the effectiveness of quality management systems, therefore, each company individually choose benchmarks and indicators characterizing the quality management system and methods of their determinaning. This article proposes an universal method for determining benchmarks and indicators characterizing the functioning of the quality management system of enterprises participating in the product life cycle. The methodology establishes a list of indicators of different levels, determines the totality of the initial information proposed for use in determining benchmarks and indicators for monitoring the effectiveness of quality management systems, and proposes a calculation of the main benchmarks and indicators. The developed technique can be implemented for assessing the effectiveness of the quality management system of enterprises of industry participating in the product life cycle for compliance with the requirements of ISO 9000.