Quality Management In Universities Research Articles

Improving the system of university educational activity quality management

The paper summarizes the results of research conducted by domestic and foreign scientists on the existing models of education quality system, the practices of the quality management functioning and approaches to evaluating the indicators of an educational scientific organization activity. The principles of the model of the European Foundation for Quality Management (EFQM) and the model of the balanced scorecard (BSC) are distinguished and analyzed based on the analysis of the practice of the quality management system and its indicators in the course of certifcation and accreditation procedures. The basic criteria and principles of improving the system of university education quality management as an important tool of the university's competitiveness have been determined. The specifc features of the organizational structure of higher education institutions, their functions as a system of socio-economic activity are highlighted; the principles of running the quality management system in higher education institutions are defned. The role and basic elements of the educational activity quality system in the strategic management of higher education institutions are defned. The study proposes a model of sustainable evaluation of the effectiveness of education quality management efciency involving two evaluation components, namely management and evaluation perspectives. Opportunities objects (goals, strategies, partnership, resources, organizational culture, interested parties involvement) and the results indicators (students, customers, employees and other stakeholders satisfaction) were formed. The algorithm for improving the system of ensuring the quality of university educational activities is determined and the need to adapt its practical application to the specifcs of the institution, in particular the management system, education quality and strategic management, is substantiated. It was concluded that the improvement process should be based on the standards and recommendations on higher education quality assurance in the European area, the current national system of education quality assurance and regulatory documents regarding the activities of the system of education quality assurance in a specifc institution. Considering the proposed sustainable system for the management system effectiveness evaluation, the author emphasized that the development of indicators of higher educational institutions activity is to be based on the analysis of the university strategic indicators map. The map is advisable to flexibly adapt the structure of the organization according to the following directions: development, processes, consumers, fnances. For this purpose, it is expedient to choose interconnected strategic prospects for higher education institutions development of and to develop a corresponding system of indicators. It is proved that consistent operation of the university quality management system requires ensuring a connection between the evaluated indicators of all types of higher educational institutions activities and the process of forming university strategic management tasks in the course of working out a development strategy and in achieving the objectives set. Key words: higher education institution, competitiveness, quality culture, educational activity, indicators of the organization's activity, quality assurance system, stakeholders, education quality management.

Management of higher institution in the 21st century

The study was to examine management of higher institution in the 21st century. The study was anchor on the following sub-headings: Higher Education in Nigeria, Administration: Roadmap to Total Quality Management in Universities in Nigeria, Management Styles, Factors mitigating against higher education leadership, Management in Nigerian Polytechnics, Polytechnic/Technical Education – A Panacea to Human Resource Development, Major Challenges and Constrains to Polytechnic/Technical Education in Nigeria, and Management of the Nigerian Colleges of Education was consider in the study. From the qualitative exploration of the study, it was recommended among others that: Federal and State Governments should provide adequate funds that will promote effective management of the higher institutions for sustainability of a better today and tomorrow in Nigeria.

The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members

The research aimed to identify the degree of implementation of TQM in Jordanian universities and its relationship to the level of community service from faculty members’ perspectives and to find out whether there were statistically significant differences related to participants’ gender, college, academic rank, experience, type of university, and country of graduation. The study sample consisted of 415 faculty members, and the data were collected in the second semester of 2021–2022. The results indicated that the degree of implementation of TQM in Jordanian universities and the level of community service were both high. There were no statistically significant distinctions in the degree of implementation of TQM related to faculty members’ gender, years of experience, and academic rank; however, significant differences were found related to the college and country of graduation variables. The findings also revealed the absence of statistically significant differences in gender, years of experience, academic rank, college, or country of graduation related to the level of community service. Finally, the study concluded that there was a positive correlation between total quality management in Jordanian universities and the level of community service from the faculty members’ perspectives.

Strategy adaptation for sustainable quality management in universities: a systematic literature review

Despite its roots in environmental discussions, sustainability has become a critical term influencing every aspect of organisations. As human-oriented institutions, universities have also embraced the ‘sustainable development’ concept on the quality of their internal and external services. Two overarching questions are most important for university managers to strategically guide sustainable quality development in their institutions: Which strategies do university managers adapt to construct a “sustainable quality management” structure in their universities? and how are these adapted strategies related to different aspects/components of universities? In response, we employed a Systematic Literature Review (SLR) protocol to analyse the existing studies in the related literature. During the systematic review, we followed five steps sequentially: i) defining the research question(s), ii) setting inclusion–exclusion criteria, iii) recording eligible studies, iv) quality overview of selected studies, and v) discussing prominent results. To integrate the results, we benefitted from five enablers in the European Foundation for Quality Management (EFQM) model and the sub-sections given in the European University Association’s (EUA) institutional evaluation reports. The results revealed that the initial steps for university leadership to establish a ‘Sustainable Quality Management’ system are integrating a sustainable quality approach to the main strategy document, and then motivating their staff to participate in and enrich the reform-level cultural changes in their universities. This study also discusses the strategies adapted to sustain quality development in universities’ teaching, research, societal services, and internationalisation practices.

Research on Total Quality Management in Colleges and Universities

Research on Total Quality Management in Colleges and Universities

대학 전공능력 측정 및 활용 방안 연구

Objectives The purpose of this study is to explore the measures to measure and utilize major ability for data-based major education quality management through the analysis of previous studies.
 Methods Through the analysis of previous studies and the expert council, measures for measuring and utilizing the university's major ability were presented.
 Results The detailed conclusions are as follows: First, it was confirmed that the development of the major ability measurement tool was largely divided into three types. A case of developing a measuring tool that can be used universally regardless of the characteristics of the major, a case of developing a customized measuring tool reflecting the characteristics of each major, and a case of using the results of students' academic achievements in CQI, the university's quality management system. Second, measures and utilization measures were presented in the areas of class planning, operation, evaluation, and feedback. In the lesson plan area, when writing the lesson plan, an evaluation plan was established by dividing major abilities into knowledge, skills, and attitudes, and target scores were set for each area so that students could identify the goals of their major ability to reach. In the area of class operation and evaluation, various evaluation methods such as paper-based tests, performance evaluations, assignments, quizzes, and presentations were presented in accordance with the pre-set class plan. In the feedback area, a method of quantifying and visualizing the measurement results of major ability and providing them to professors and students was suggested. Third, it was proposed to develop a certificate of achievement of major ability so that students' major ability could be linked to career decision, employment and foundation.
 Conclusions The major ability measurement tool should be developed in a way that confirms the objective ability based on the students' academic achievement data, and a detailed design is required from the lesson planning stage to the feedback after measurement. In addition, it is necessary to develop a plan to utilize the major ability measurement to improve classes or help students find employment and start a business.

CONTINUAL IMPROVEMENT AS PER THE ISO 9001:2015 QUALITY MANAGEMENT SYSTEM AND POST-EXAMINATION SERVICES DELIVERY IN PUBLIC UNIVERSITIES IN KENYA

The examination is among the crucial processes of any university quality management system and as such, quality should be maintained at all levels. Several inefficiencies in post-examination services delivery have occurred in Kenyan public universities many of which were implementing ISO 9001: 2015 QMSs. Doubt arose on the extent to which adoption of ISO 9001 QMSs had translated to quality service delivery in these institutions. The study was guided by two objectives; to determine the extent to which Kenyan public universities pursue continual improvement as per ISO 9001:2015 QMS and to establish the relationship between continual improvement and post-examination services delivery in public universities in Kenya. A mixed methods research design was employed. The study targeted various examination process stakeholders in all 26 ISO 9001:2015 certified public universities in Kenya. Purposive sampling was used to sample 6 directors of quality assurance, 6 directors of QMS and PC and 6 deputy registrars (examinations) while 297 examination coordinators and 384 fourth-year students were sampled using a stratified sampling technique. Primary data was collected using semi-structured questionnaires and interview schedules. The study established that generally, most public universities in Kenya to a large extent aspired for continual improvement in their core processes, functions and operations Regression analysis results revealed that continual improvement as per the ISO 9001: 2015 QMS requirements had a positive significant effect on post-examination services delivery in public universities in Kenya (β = 0.727, p = .000). The study concluded that it was crucial for these universities to optimize continual improvement in their key processes, operations and functions. Continuous analysis of data to assist in the identification of areas of service nonconformity for informed corrective measures to achieve continual improvement, in the long run, was recommended.<p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0567/a.php" alt="Hit counter" /></p>

PERFORMANCE EVALUATION OF UNIVERSITY FACULTY BY COMBINING BSC, AHP, AND TOPSIS: FROM THE STUDENTS’ PERSPECTIVE

Today, the university plays an important role in establishing a relationship between industry and academia by training a specialized workforce. Due to the important role of the university in the development of a country, evaluating the performance of the faculty or research centers of universities is one of the vital issues in the quality management of universities. In this paper, a performance evaluation method is presented for three faculty of a university located in Istanbul, Turkey (the name of university is kept in confidential due to the request of the university’s expert). The proposed method is based on the combination of Balanced Scorecard (BSC), Analytic Hierarchy Process (AHP), and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS). First, BSC and AHP are integrated, and then the strategies and measures are introduced for each perspective of BSC. Then, by implementing the TOPSIS method, a comprehensive performance evaluation approach was proposed and discussed with the university management. The proposed methodology was validated by a real case study based on the judgments of students and verified by sensitivity analysis. Finally, several managerial insights, conclusions, and suggestions for future studies are presented.

Risks and opportunities of the process "Data management of the university quality management system"

The article discusses the results of the analysis and risk assessment of data management in the State University of Land Use Planning. The aim of the work was to manage the risks and opportunities of this process to enhance the impact of favorable events, mitigate unwanted risks and reduce the likelihood of their occurrence. This contributes to the improvement of university performance and increased satisfaction of interested parties. The article is intended for process managers of the quality management system (QMS) of higher education, as well as for specialists involved in managing the risks and capabilities of the QMS processes.

Investigation of the Role of Organizational Climate in Enhancing Quality Management Practices of Higher Education

This study attempts to find the organisational climate's role in enhancing quality management practices in Egypt higher education. Data collected with surveys consist of three sections ( Demographic, Organisational climate, and Quality Management Practices) adapted from prior study to be appropriate with higher education. Across the faculty of Sadat university, 252 lecturers completed surveys to examine relationships among variables within the instruments and explore possible differences by demographic variables. Smart PLS was used to analyze the data. While SPSS 26 was used to identify the Profile of respondents and identify lecturers' perception. The study results revealed that all the predicting variables have a significant positive relationship with quality management practices. Results also suggested that the need to pay attention to the university's organisational climate is important to improving quality management practices. The study also recommended that the need to raise awareness among those in charge of the educational process of applying the practice of quality management in universities and its benefits to the educational process.

Профиль удовлетворенности выпускника вуза образовательными программами

The purpose of the article is to theoretically substantiate the concept of a graduate’s satisfaction profile with educational programs, which includes a number of parameters. This concept is proposed to be introduced in connection with monitoring the satisfaction of university graduates with educational programs. The methodology for measuring graduate satisfaction is based on the use of quantitative (questionnaires, the results of which are processed in SPSS) and qualitative (interviewing) methods. Graduates’ satisfaction with the quality of higher education is considered as a subjective assessment of the quality of their education. The proposed and tested methodology can become the basis for the development of a university system for monitoring the satisfaction of university graduates with educational programs and a university quality management system.

Evaluating the Perspectives of the Administrators Attended to Quality Management Education Enhanced By Teamwork Activities

The aim of this study was to examine the thoughts of the organizational managers who participated in quality management training which was enhanced by group dynamics activities. For this purpose, group dynamics activities were carried out during the training of 60 administrators, including academic and administrative personnel, who had attended the 2-day Hitit University Quality Management Training. The participants were asked to take part in three twenty-minute sessions of group dynamics events. Following the Quality Management Training, a web-based survey was conducted to obtain data from the participants by using the evaluation form designed by the researchers. It was concluded that participation in the group dynamics activities contributed to increase the efficiency of the training, increased the motivation for the training participation, and affected the sense of belonging at work positively.

ПОРІВНЯЛЬНИЙ АНАЛІЗ АТЕСТАЦІЇ ВИПУСКНИКІВ-МЕДИКІВ ТА РЕЗУЛЬТАТІВ ЇХ ВСТУПНОГО ЗНО

The versatility of the internal university quality management system (QMS), based on the principles of TQM, provides not only continuous improvement of all processes of a modern higher educational institution. In the Bogomolets National Medical University it has become a link uniting the efforts of administration, faculty and student community on the way to updating and harmonizing the expectations of the society and the results of the training of future physicians. The process of forming students’ contingent is one of the essential elements of QMS. Particular attention to the terms of selection of university entrants determines the level of success of their academic performance, and a scientifically sound approach to the results of EIE at the entrance to university makes it possible to predict the results of internal and external evaluation. Basing on the comparative analysis, the informative value of the indicators of the EIE certificates of the Bogomolets National Medical University entrants has been established in order to predict the success of licensing integrated examinations «Krok 1» and «Krok 2» as the elements of external evaluation within the attestation of medical faculties graduates. Informativity of an EIE-indicator of three competitive subjects at level <150 points does not exceed the following for the EIE-indicator of biology, but the proportion of such students among the contingent was 5,4 times higher. The introduction of a limit for a minimum EIE-certificate score is one of the most effective tools of “contingent selection”. It will enhance the quality of training medical students according to the requests and expectations of all stakeholders. Guided by the obtained results, in 2017, the NMU introduced a limit of 140 points for the biology EIE-certificates, and in 2018 - a limit of 150 points for three competitive subjects.

Development of lecturer capacity in higher education: solution reduces burn out by design E-Tri-Angle

The purpose of this paper is to develop a Design E-Tri-Angle to measure whether lecturers experience stress, burnout, and low self-esteem on their college performance and practical solutions to reduce the condition. The method used to develop the E-Tri-Angle design is the method of program development in the form of software (mobile phone/android) or website system. The E-Tri-Angle design can be used quickly, anytime, anywhere to personally identify his or her condition and practical solutions to reduce or overcome them. It is done to assist the lecturers in order to perform their performance in the quality management of universities in accordance with the expected objectives. The design development is done to follow up the previous research which shows that many lecturers are less able to control themselves or their inability to balance their thoughts, feelings, and willingness to respond to a situation. The result of E-Tri-Angle design development can assist in developing the capacity of lecturers in universities. The development of lecturer capacity is intended to be a continuous learning activity in improving the ability to maintain or control themselves so that lecturer performance becomes better in all academic and non-academic aspects.

PENDIDIKAN BISNIS MEMASUKI ERA MILENIUM BARU TANTANGAN DAN HARAPAN

As we enter the new millennium, business schools or economics faculties face a number of new challenges. The graduates of a business school are expected to be critical capable of 'learning to learn', technology-savy, and ethical. Mean while, the emergence of the internet as a new and powerful communication infrastructure has facilitated the rapid growth of the virtual business schools around globe. It leads to the global completion among processes, services, universies. As a consequence, Indonesian universies have to reform its products, processes, services, people, and environments. one of the 'best' approaches to do so is the adaptation of total quality management consep into higher education environment. This paper describes the profiles of future alumni of business schools, followed by a discussion on the emergence of virtual business schools as a new business education paradigm in the future. Finally, this paper tries to identify sereval factors critical to the successful implementation of total quality management in universities.

ВПРОВАДЖЕННЯ СИСТЕМИ ВНУТРІШНЬОГО ЗАБЕЗПЕЧЕННЯ ЯКОСТІ У ЗАКЛАДІ ВИЩОЇ ОСВІТИ

The article examines the actual questions of implementation of system of internal assurance of quality into the higher educational establishments of Ukraine as a component of the system of assurance of national education.The quality of high education is a national priority, prerequisite for the national security of Ukraine, compliance with international norms and national legislation of citizens’ rights to the education’s realization. It is the indicator which shows the effectiveness of the functioning of national educational system.The improvement of quality of Higher education is the central problem of its own reformation. Exactly, the quality of education determines the competitiveness of any national educational institution. It not only presents the results of graduates studying, but also shows causes of the result formation. It all depends on the purpose, essence, methodology, organization and technology of education.The purposes of the system of internal assurance of quality are: satisfaction of educational service providers (entrants, students, postgraduates) and the employers’ requirements and expectations; monitoring and evaluation of quality of educational process; timely detection of causes of deviations in actual qualitative indicators of internal and external standards; searching and realization the ways to eliminate these deviations.We presented the experience of Lviv Polytechnic National University work in field of implementating the system of internal assurance of quality education; basic principles, basic procedures and measures of the realization of this system are described.The university system of internal educational activity and assurance of quality of higher education consists of provision of educational activity and the quality of higher education process. This process is a set of two subsystems: subsystem of evaluation of quality of educational activity by generalized criteria, which are determined on the basis of aggregate of average quantitative indicators; subsystem of monitoring and managing processes and procedures of assurance of quality of education.The article also examines the main tasks and directions of the department of ensuring the functioning of the Lviv Polytechnic National University quality management system work.

Effective contract as a basis for quality management of universities

The article explores the features of innovative development of regional universities, analyzes the system for assessing the effectiveness of teachers' work, presents recommendations for the development of new methods for assessing the effectiveness of the teaching staff of regional universities.

Quality management in universities: towards an integrated approach?

PurposeThe purpose of this paper is to empirically test the thesis that universities are developing their different quality management (QM) systems comprehensively and integrating them in their broader management and governance systems, covering different processes, organisational levels and the principles of QM.Design/methodology/approachThe empirical work is based on a country case study which embeds three paradigmatic university case studies. Data are obtained from institutional documents, as well as from individual and panel interviews. A content analysis using N-Vivo was undertaken.FindingsUniversities show signs of integrating QM in their overall management and governance framework. They develop their QM systems with a focus on teaching and learning, but they are increasingly trying to integrate their other processes. They seek to involve their different organisational levels, from the programme to the institutional level. Universities cover most QM principles, but show deficiencies regarding customer focus, mutually beneficial supplier relationships, involvement of people and process and system approach.Research limitations/implicationsThe research shows the results of three paradigmatic cases regarding QM implementation, since these were the first to have their QM systems certified by the Agency for Assessment and Accreditation of Higher Education. In future work, it would be interesting to understand how other universities are developing their QM systems and whether implementation occurs in an integrated way.Practical implicationsThe authors expect that the results will add to the discussion on the implementation of QM in universities, further contributing to the development of truly integrated approaches to QM in higher education.Originality/valueThe paper discusses the QM systems which are being developed and implemented in universities and analyses how integrated they are, as only those that are fully integrated will contribute to improve the overall quality of universities.

An Empirical Study on the Quality of Entrepreneurship Education based on Performance Excellence Management

The performance excellence model provides a framework for the implementation of total quality management in Colleges and universities, based on the practice of entrepreneurship education in China’s colleges and universities, this paper uses the excellent performance management model to conduct an empirical analysis of the quality of entrepreneurship education, and gets the following conclusions: First, the driving wheel of entrepreneurship education consists of three dimensions: the leadership support of entrepreneurship education, entrepreneurship education strategy and market orientation, the driven wheel of entrepreneurship education includes entrepreneurship education resource allocation, the process of entrepreneurship education, the measurement and improvement of entrepreneurship education. Second, in the driving wheel, the leadership support of entrepreneurship education, entrepreneurship education market orientation have a positive effect on soft quality and hard quality of entrepreneurship education; the entrepreneurship education strategy only has a positive effect on the soft quality of entrepreneurship education, but on the hard quality is not verified. Third, in the driven wheel, entrepreneurship education resource allocation and the process have a positive effect on soft quality and hard quality of entrepreneurship education; the measurement and improvement of entrepreneurship education has positive effect on the hard quality of entrepreneurship education, but to the soft quality has not been verified.

Medición de la gestión de la calidad universitaria: revisión bibliográfica

Hablar de la calidad de la educación, es relacionarla con la excelencia y la competitividad de una comunidad educativa que tiene la necesidad de fortalecer e innovar sus procesos en un mundo de permanente cambio. La revisión bibliográfica realizada en ScienceDirect, ebrary, Emerald, EBSCO, Eric y Redalyc con un rango de búsqueda entre el año 2002 al 2016 permitió la consolidación de 11 dimensiones que integran 5 variables que inciden en la medición de la gestión de la calidad universitaria.