The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members

Abstract

The research aimed to identify the degree of implementation of TQM in Jordanian universities and its relationship to the level of community service from faculty members’ perspectives and to find out whether there were statistically significant differences related to participants’ gender, college, academic rank, experience, type of university, and country of graduation. The study sample consisted of 415 faculty members, and the data were collected in the second semester of 2021–2022. The results indicated that the degree of implementation of TQM in Jordanian universities and the level of community service were both high. There were no statistically significant distinctions in the degree of implementation of TQM related to faculty members’ gender, years of experience, and academic rank; however, significant differences were found related to the college and country of graduation variables. The findings also revealed the absence of statistically significant differences in gender, years of experience, academic rank, college, or country of graduation related to the level of community service. Finally, the study concluded that there was a positive correlation between total quality management in Jordanian universities and the level of community service from the faculty members’ perspectives.