Quality Management Approach Research Articles

Implementing quality management strategies improves clinical quality as a voluntary medical male circumcision program in Namibia matures: a process analysis

BackgroundSurgical voluntary medical male circumcision (VMMC) is a safe procedure; however, maintaining quality standards at scale, particularly during scale-up, is a challenge making ongoing quality management (QM) efforts essential. This study describes program quality measured by rates of adverse events (AEs) over four years of VMMC implementation in Namibia, compares AE rates over time, and discusses QM processes that contextualize AE trends and illustrate improvements in quality as the program matured. The International Training and Education Center for Health (I-TECH) assisted the Namibian Ministry of Health and Social Services (MoHSS) in expanding VMMC in three regions among boys and men over 10 years of age between January 2015 and September 2019.MethodsA comprehensive package of QM strategies was implemented by multi-disciplinary onsite teams with support from national and international technical advisors. Retrospective routine MoHSS data from the VMMC register, client forms, and monthly AE reports were collected during implementation in the three regions to assess the impact of QM interventions on AEs and to calculate the proportion of clients who experienced AEs over time. The proportion of clients who experienced an AE over time was compared using a Cochran-Armitage test for trend.ResultsBetween January 2015 and September 2019, 40,336 clients underwent VMMC and 593 (1.5%) clients experienced a post-operative AE in the three supported regions. The AE rate was highest in the first quarter of clinical service delivery in each region (January-March 2015 in Oshana and Zambezi, October-December 2017 in //Kharas) but declined over the implementation period as the program matured. This observed trend between program maturity and declining AE rates over time was significant (p < 0.001) when compared using a Cochran-Armitage test for trend.ConclusionsAs the I-TECH-supported VMMC program matured, QM measures were introduced and routinized, and clinical quality improved over time with the rate of AEs decreasing significantly over the implementation period. Applying systematic and continuous QM processes and approaches across the continuum of VMMC services and considering local context can contribute to increased clinical safety. QM measures that are established in more mature program sites can be quickly adopted to respond to quality issues in program expansion sites.

Basic Solutions for Managing Activities of Applying Information Technology in Teaching English in High Schools in Ho Chi Minh City Under Comprehensive Quality Management Approach

After 37 years of innovation, integration and development, Vietnam has achieved many great achievements, with its position and strength becoming stronger than ever. Economic development, political and social stability; Culture and society have developed, national defense and security have been strengthened; The material and spiritual life of the people is increasingly improved. Also in that process of innovation and integration, Vietnamese education has achieved many achievements in improving the quality of human resources and promoting the human factor to promote the country's development. With the efforts of administrators and teachers, the management of information technology application activities in English teaching in high schools has initially had positive changes in a number of aspects. This study was conducted to analyze and clarify basic solutions for managing information technology application activities in English teaching in high schools in Ho Chi Minh City according to the total quality management approach aspect - TQM (Total Qualityl Management). The results show that managing information technology application activities in English teaching according to the Total Quality Management model will contribute to ensuring that technology is being used effectively in schools learning, promoting and facilitating the effective application of information technology to teachers' teaching activities and students' learning activities, contributing to improving the quality of teaching. The basic solutions that the article states and analyzes towards managing the application of information technology to English teaching in high schools in Ho Chi Minh City are: raising awareness for officials and teachers. lecturer on the importance of applying information technology to teaching English in high schools according to the Total Quality Management approach; stage control of the management process of applying information technology to English teaching according to the Total Quality Management approach; Implement a quality management system for applying information technology to English teaching according to the Total Quality Management approach in schools. The limitation of this study is that it has not stated and analyzed the factors that affect the management of information technology application activities in teaching English in high schools in Ho Chi Minh City according to the approach comprehensive quality management.

A comparative analysis of the innovation index between western balkan countries, under a quality management approach

My goal in conducting this study was to evidence and show the importance of the innovation concept and the relations of this concept to quality and quality management, in a comparative analysis between Balkan countries under a worldwide perspective approach.Collecting data and information about innovation index worldwide, Balkan countries included, describing the newly introduced ISO family of standards for innovation, handling a descriptive statistic for innovation index, making a comparative analysis of this index between Balkan countries, as well as a comparison of Balkan countries with the rest of the world on this issue, wasthe methodology of this research. Application of ISO standards generally and the application of the ISO family of standards forinnovation helps companies to strengthen their commitment to their clients, improving innovative activities, processes and procedures, and economies of Balkan countries to achieve a competitive advantage, as a response to Crisis and Post-Crisis Period, was the main recommendations of the research.

HOSPITAL FOOD SERVICE QUALITY IMPROVEMENT QUESTIONNAIRE (HFSQIQ): DEVELOPMENT, TRANSLATION AND VALIDATION OF A QUESTIONNAIRE

The hospital food service department provides meals to staff, patients, and their caregivers while adhering to dietary therapy guidelines and promoting nutritional wellness. High-quality food service plays a pivotal role in offering inpatients nourishing meals that promote physical and mental well-being, aiding their recovery and overall health during their hospitalisation. This study aimed to develop and validate a tool for measuring and evaluating hospital food operations using the Total Quality Management approach. A literature review, in-depth interviews with food service employees, and a peer-review process were conducted to identify the domains and items for the questionnaire. A “Hospital Food Service Quality Improvement Questionnaire” (HFSQIQ) with 61 items in six domains was developed and the content validation was performed by seven experts. The questionnaire was translated into Malay, and the internal consistency of the HFSQIQ was examined using Cronbach’s alpha. Resultantly, the HFSQIQ depicted high validity and reliability, with a high I-CVI and Kappa index rating for most items and a Cronbach alpha value of 0.97 and 0.98 for the importance and performance scales, respectively. In conclusion, the HFSQIQ is a useful tool for evaluating and improving the quality of hospital food service operations.

Implementasi Peningkatan Mutu Pendidikan dengan Pendekatan Total Quality Manajemen

Competition in the quality of education has become a driving force for educational institutions to enhance their quality in order to compete in society. Just like what has been done by Fastabiqul Khairat Elementary School in Samarinda, they have been focusing on improving the management of educational quality. Therefore, this research aims to examine the improvement of educational quality carried out by Fastabiqul Khairat Elementary School in Samarinda. The research method used in this study is qualitative with a case study approach. Data sources were obtained from observations, interviews, and documentation. The data analysis technique used was interactive, which involved data condensation, data presentation, and drawing conclusions. The results of this study show that Fastabiqul Khairat Elementary School in Samarinda has improved its educational quality through the implementation of the Total Quality Management (TQM) approach. The school's approach to improving educational quality differs from other Islamic-oriented schools. This can be seen in its strategic management, which involves organizing programs and establishing professional relationships with external parties. Continuous improvement is also prioritized, such as emphasizing the professionalism of educators in their respective fields. Language instruction, for example, is conducted by specialized instructors, and teachers are equipped to enhance their professionalism both at the local and international levels. The school also collaborates with the Cambridge curriculum to enhance the quality of learning. Adequate facilities and infrastructure are provided to support students' mastery of both soft and hard skills. The school values input from students and parents, actively seeking and incorporating their suggestions. Based on these factors, the management practices implemented by Fastabiqul Khairat Elementary School in Samarinda can serve as a model for other schools aiming to enhance the quality of education through Total Quality Management approaches.

Applying the Model of the European Foundation for Quality Management to evaluate quality of care alongside the merger of mental health care institutes in Amsterdam: a five year pre–post study

Abstract Background Health care reforms over the past decades in the Netherlands enforced institutions to enhance quality and to contain costs. To cope with the policy context, a majority of mental health care institutes applied a merger strategy and hence large mental health care organizations were created. This study assesses the impact of a merger and the related quality management approach on the quality of care of three large Dutch mental health care institutes in Amsterdam. The nine criteria of the Model of the European Foundation for Quality Management (EFQM Model) with 32 criteria parts for total quality management were used. Method A case study with a pre–post design was applied, with the EFQM baseline (pre) and follow-up (post) assessments using the standardized EFQM protocol with a 0%–100% scoring system. The baseline status of 2007–2008 was scored and validated by seven independent certified assessors. During a period of 5 years, the merge was conducted, enhancing the quality management and effectuating the findings of the advice of the feedback report. An EFQM post-assessment of the status of 2012–2013 was carried out by five independent certified assessors applying the strict EFQM assessment protocol. The statistics of pre–post differences were evaluated. The study can be seen as a before–after assessment of a naturalistic experiment. Results The comparison of the nine EFQM criteria before and after the merger on the bases of the scores of the assessors shows an overall improvement from 358 to 425 points on the EFQM scale 0–1000. There is one slight deterioration concerning criterion 8: Society Results, five criteria show positive changes. The top three criteria with the highest improvement are 1: Leadership (15% improvement), 5: Processes, Products, and Services (12%), 6: Customer Results (15%). The overall statement of the audit team of 2013 is ‘The merged organisation strives for effectiveness, which leads to better results in most of the areas.’ Learning from the results is one recommendation of the assessors for the future. Conclusion The conduced merge of three Dutch mental health care institutions in Amsterdam showed an improvement of quality based on the criteria of the EFQM Model over a period of 5 years. This naturalistic experiment can stimulate further studies about mergers. The systematic and transparent approach and documentation can facilitate mutual learning.

Digitalization platform for data-driven quality management in multi-stage manufacturing systems

Digital transformation is driving the current technological trends in manufacturing. An integral constituent is a communication between machines, between machines and humans, or between machines and products. This extensive communication involves large volumes of data. Many manufacturers apply data analytics (e.g., for quality management or improvement purposes) to translate the data into a business value. However, isolated, rigid, and area-specific IT solutions often carry this out. Today’s complex manufacturing requires quality management approaches that constitute a holistic view of and understanding of process–product interactions along the process chain instead of focusing solely on single processes. A novel platform approach to support quality management in manufacturing systems is proposed in this paper to overcome this deficit. It integrates state-of-the-art concepts of IT with modeling approaches for planning and operation of quality management. A conceptual framework and the technical architecture for implementing a digitalization platform are presented in this regard. Moreover, the approach is validated and implemented within a web application based on a use case of data-driven quality management in electronics production.

Determinants of the implementation of the quality management systems in SMEs

The implementation of the quality management systems using quality improvement methods, tools and approaches is considered one of the significant aspects to increase the per- formance of enterprises in the market environment and growing competition. Most of the authors studied the impact of any of the available quality management tools or philosophies on the performance of enterprises only on a case-by-case basis. The aim of the paper is, however, to examine the effect of implementing a larger scope of tools, approaches or concepts of quality management on the performance of the enterprise more comprehensively from the perspective of their implementation and the assumption of achieving higher enterprise performance. The paper presents the results of the survey, which was carried out from 2020 to 2021. The survey was focused on the implementation of quality management approaches and techniques in small and mediumsized manufacturing enterprises in Slovakia. A total of 313 small and medium-sized manufacturing enterprises were addressed through questionnaires. The representativeness of the sample was tested using the chi-squared goodness-of-fit test. Pearson’s chi-squared test and analysis of contingency were implemented to test the established research hypotheses. Through the results of the analyses, it can be claimed that there are significant relationships between the use of quality management approaches and techniques and the performance of enterprises measured through return of costs. At the same time, the most common reasons for implementing quality management approaches were analysed, which confirmed the hypothesis about the reasons for improving product quality and increasing customer satisfaction, which were based on theoretical assumptions verified in practice. The results also show the significant differences between the researched industries, which gives an opportunity for increasing the level of quality in individual segments.

Improving the system of university educational activity quality management

The paper summarizes the results of research conducted by domestic and foreign scientists on the existing models of education quality system, the practices of the quality management functioning and approaches to evaluating the indicators of an educational scientific organization activity. The principles of the model of the European Foundation for Quality Management (EFQM) and the model of the balanced scorecard (BSC) are distinguished and analyzed based on the analysis of the practice of the quality management system and its indicators in the course of certifcation and accreditation procedures. The basic criteria and principles of improving the system of university education quality management as an important tool of the university's competitiveness have been determined. The specifc features of the organizational structure of higher education institutions, their functions as a system of socio-economic activity are highlighted; the principles of running the quality management system in higher education institutions are defned. The role and basic elements of the educational activity quality system in the strategic management of higher education institutions are defned. The study proposes a model of sustainable evaluation of the effectiveness of education quality management efciency involving two evaluation components, namely management and evaluation perspectives. Opportunities objects (goals, strategies, partnership, resources, organizational culture, interested parties involvement) and the results indicators (students, customers, employees and other stakeholders satisfaction) were formed. The algorithm for improving the system of ensuring the quality of university educational activities is determined and the need to adapt its practical application to the specifcs of the institution, in particular the management system, education quality and strategic management, is substantiated. It was concluded that the improvement process should be based on the standards and recommendations on higher education quality assurance in the European area, the current national system of education quality assurance and regulatory documents regarding the activities of the system of education quality assurance in a specifc institution. Considering the proposed sustainable system for the management system effectiveness evaluation, the author emphasized that the development of indicators of higher educational institutions activity is to be based on the analysis of the university strategic indicators map. The map is advisable to flexibly adapt the structure of the organization according to the following directions: development, processes, consumers, fnances. For this purpose, it is expedient to choose interconnected strategic prospects for higher education institutions development of and to develop a corresponding system of indicators. It is proved that consistent operation of the university quality management system requires ensuring a connection between the evaluated indicators of all types of higher educational institutions activities and the process of forming university strategic management tasks in the course of working out a development strategy and in achieving the objectives set. Key words: higher education institution, competitiveness, quality culture, educational activity, indicators of the organization's activity, quality assurance system, stakeholders, education quality management.

WAYS OF APPLYING THE QUALITY MANAGEMENT SYSTEM IN ENTERPRISES

Achieving institutional quality is one of the main goals of today's enterprise. This requires the development of policies, regulations and practices that cover each institutional element with a single quality view, their translation into written documents, and the implementation of institutional assessments and audits in accordance with the written documents. The study aims to identify quality and quality management approaches, the development of the ISO 9001 Quality Management Standard and the necessary documentation and document management practices within this framework. Control and evaluation of the system is also carried out through documents, which are the source of corporate information. The results of our research are considered significant in terms of revealing the importance of document management practices in quality management models that are fundamental to modern enterprises. The ISO 9001 Standard is not difficult and contains general requirements. It can be applied in any sector, be it large or small scale. It represents a powerful management system when properly understood and properly applied. The ISO 9001 Standard is completely dedicated to organizations to establish a Quality Management System. What needs to be done is not to create a "standard" Quality Management System, but to create a Quality Management System that meets the requirements of the standard. Keywords: ISO 9001:2000, quality management system, enterprise, international standards, quality, etc.

A literature‐engaged Delphi approach for water quality management in building water systems

AbstractWe used the Delphi method to identify areas of consensus and disagreement in managing building water systems. One hundred and six experts were invited, 25 of whom completed both rounds. More than 95% of experts agreed that current plumbing codes are not adequate and return loop temperature should be monitored. A notably low percentage of experts agreed on the required level of chloramine (i.e., 32%) and flushing frequency (22%), despite these being common control strategies. Consensus was not achieved for temperature and disinfectant residuals, but a plurality of respondents indicated that a temperature of 55°C was appropriate and that low but detectable levels of disinfectant residuals are appropriate. After Round 2, a majority of the experts agreed that the knowledge syntheses provided were helpful and unbiased. Findings from this study will help stakeholders by providing helpful insights on plumbing code, design factors, operational factors, and water quality monitoring practices.

Reducing complications of femoral neck fracture management: a retrospective study on the application of multidisciplinary team

BackgroundFemoral neck fractures are associated with substantial morbidity and mortality for older adults. Multi-system medical diseases and complications can lead to long-term care needs, functional decline and death, so patients sustaining hip fractures usually have comorbid conditions that may benefit from application of multidisciplinary team(MDT).MethodsThis is a retrospective cohort study that incorporates medical record review with an outcomes management database. 199 patients were included who had surgery for a new unilateral femoral neck fracture from January 2018 to December 2021 (96 patients in usual care (UC) model and 103 patients in MDT model. High-energy, pathological, old and periprosthetic femoral neck fracture were excluded. Age, gender, comorbidity status, time to surgery, and postoperative complication, length of stay, in-hospital mortality, 30-day readmission rate, 90-day mortality data were collected and analyzed.ResultsPreoperative general data of sex, age, community dwelling and charlson comorbidity score of MDT group (n = 103) have no statistically significant difference with that of usual care (UC) group. Patients treated in the MDT model had significantly shorter times to surgery (38.5 vs. 73.4 h;P = 0.028) and lower lengths of stay (11.5 vs. 15.2 days;P = 0.031). There were no significant differences between two models in In-hospital mortality (1.0% vs. 2.1%; P = 0.273), 30-day readmission rate (7.8% vs. 11.5%; P = 0.352) and 90-day mortality (2.9% vs. 3.1%; P = 0.782). The MDT model had fewer complications overall (16.5% vs. 31.3%; P = 0.039), with significantly lower risks of delirium, postoperative infection, bleeding, cardiac complication, hypoxia, and thromboembolism.ConclusionApplication of MDT can provide standardized protocols and a total quality management approach, leading to fewer complications for elderly patients with femoral neck fracture.Trial registrationNo.

Water quality management at a critical checkpoint by coordinated multi-catchment urban-rural load allocation

Improving river water quality at critical checkpoints, defined as locations with significant impacts on water use, to satisfy regulation standards is an important goal of sustainable catchment management. Challenges remain in investigating pollution hotspots, designing efficient target reduction, and evaluating management performance. To address these challenges, we develop a systems approach for water quality management that integrates natural physical processes with human activities and their environmental impacts. In this approach, we firstly expand the concepts of headroom (amount under a permitted value) and excess (amount exceeding a permit) onto the source, spatial, and temporal domains for water quality management. We evaluate system-wide pollution contributions by simulating physical processes in a semi-distributed integrated representation using the CatchWat-SD model. We apply the model to the Upper Thames River basin and validate it using available monitoring data. We then incorporate the evaluated headroom-excess into a coordinated load allocation to enhance the efficiency and feasibility of interventions. Load allocation scenarios where headroom-excess is coordinated at different domains are generated and simulated. Finally, we evaluate the performance of these scenarios using multi-criteria metrics to demonstrate the advantages of headroom-excess coordination. Results show that urban sources, downstream sub-catchments, and dry season flows are associated with excess, thus, enabling managers to identify which cases (pollution sources, locations, and times) to focus load reductions towards. The more a load allocation strategy coordinates headroom-excess across domains, the more target reduction is allocated to the cases with excess, and the better performance it obtains in all the criteria. The study emphasises the need to incorporate headroom-excess in load allocation, which helps to improve systems-level water quality performance more efficiently. The approach can be further expanded to water quality management at multiple checkpoints for sustainable management of regional water systems.

The importance of quality management and its impact on the organization's reputation

The purpose of the study is to investigate how important quality management control is and whether it affects the reputation of the organization. The research presented in the article is based on various studies and scientific literature. The quality assessment methods, types, measures of customer satisfaction level and the main characteristics that are important for improving the reputation of the organization are discussed. The reviewed studies and literature have clearly shown that the quality of service has a direct impact on the reputation of the organization. Improving product or service quality management approaches and tools helps companies to increase their competitiveness. Constant care to meet customer needs has a positive impact on the company's reputation. The company's existing customers play a big role in attracting new customers, and for this the good reputation of the organization is a decisive factor.Quality control approaches to product manufacturing, whether they serve to produce with fewer defects, efficient delivery, or more, have a major impact on a company's ultimate success. Often, it is precisely in this respect that successful companies become market leaders.Those organizations that constantly monitor the management of service or product quality have a better reputation than others. Keywords: quality, reputation, service, customer, loyalty.

Co-creating New Dancefloors Through a Parallel Organisation

Across industries, union density is under great pressure from different forms of organisations and, in many ways, a more individualised working life. Employee relations within the public sector have undergone a transition due to privatisation, decentralisation, and the adoption of quality management approaches. Employee relations in Nordic countries are strongly embedded in national regulations and agreements. However, research on workplace development within the public sector rarely includes discussions of the union role. The Nordic model perspective acknowledges that the different social parties share interests and visions, and it promotes a collective effort when workplace development is sought. This paper poses the question of how public organisations can change the “boxing and dancing” behaviour in union–management relationships through the establishment of a parallel organisation (PO). The PO serves as a different organisational mode when the operating organisation is unable to successfully deal with certain prevailing issues, where knowledge rather than authority should determine decisions. The findings show that the PO creates a “dancefloor”, less confined by bureaucratic barriers, where unions and managers co-create new relations. In addition, participants experience more enhancement of their roles, and their focus towards developing their workplace collectively is more prominent. Our findings contribute to the industrial relations literature by proposing POs as a tool for building relations between unions and managers in a public organisation. Our paper also contributes to the PO literature by proposing that the inclusion of unions in a PO can be crucial when attempting to transfer outcomes into the operating organisation.

Quality management and relation between innovation and knowledge &amp; technology output

My goal in conducting the research was to show real links between innovation and knowledge management (knowledge &amp; technology output index) within a quality management approach worldwide in a response to the pandemic and the post-pandemic period. This is because innovation, knowledge, and technology output are becoming important questions related to quality and quality management issues, currently being discussed with increasing interest in a broader perspective from the worldwide audience. They are also part of factors of production theories and enterprise theories too. The research methodology was (1) collecting data and information on the innovation index and knowledge management (knowledge &amp; technology output index) worldwide, (2) describing the newly introduced ISO 56000 family of standards (ISO standards for innovation) and the newly introduced ISO family of standards (ISO standards for knowledge). The method of the research was (1) dealing with descriptive statistics for innovation index and knowledge &amp; technology output and handing (2) correlation and regression analysis (inferential statistics) for relationships between innovation index and knowledge &amp; technology output. This procedure resulted in the main outcome of this research that the relationships between innovation and knowledge &amp; technology output, statistically verified, are strong. Saying this, the general application of ISO standards and specifically, the ISO 56000 family of standards are necessary to achieve a competitive advantage. The key recommendation of the research is that the application of ISO standards and the application of the ISO 56000 family of standards help companies to strengthen their commitment to their customers, improve outcomes of innovation and knowledge &amp; technology output activities, improve processes and procedures and economies around the world to gain a competitive advantage in response to the crisis and post-crisis.

Quality management and sustainability in logistics service providers: case study in brazilian company

Logistics operators have become important agents in supply chains, due to the current trend of outsourcing logistical activities by companies. In this way, the level of quality of the services provided is an important aspect for the competitiveness of companies. In addition, the sustainability aspect has become relevant, given the environmental impact caused by logistics activities. Studies have shown that there are points of convergence between quality management approaches and sustainable practices. The objective of this work was to analyze aspects of quality management and sustainability in Brazilian logistics operators, from the perspective of the company contracting these services. To this end, a case study was conducted at a large company that outsources its logistics activities. The five main logistics operators providing services to the company were considered. The analysis was carried out on the basis of a model that integrates sustainability and quality management criteria. Quality assets, processes and dimensions were considered. It was found that the contracted logistics operators have a wide portfolio of services offered, quality assets and well-defined processes. However, sustainability practices are still in their infancy.

THE MANAGEMENT OF ISLAMIC PHILANTHROPIC INSTITUTIONS USING A TOTAL QUALITY MANAGEMENT APPROACH: A CASE IN MAGELANG

This article aimed to find out the forms of management of Islamic philanthropic institutions using a total quality management approach in order to improve the quality of institutional services to underprivileged communities, which was the main goal of establishing Islamic philanthropic institutions. Then, the main focus was to review a book entitled “Model Tata Kelola Lembaga Filantropi Islam: Total Quality Management Approach” written by Nurodin Usman, Agus Miswanto, and Subur in 2021. This book raised a theme of discussion regarding the management of philanthropic institutions in Magelang using a total quality management approach as the main objective of writing this article. Therefore, a study unit of analysis was selected to explore the important findings presented in the book's narrative. Furthermore, several reviews from previous books were added, which had almost the same discussion on the management of Islamic philanthropic institutions. The results of this article contained a discussion about the principles in carrying out every management of Islamic philanthropic institutions using a total quality management approach in the case study in Magelang, which was described in the book, especially regarding the advantages and disadvantages of each principle carried out and how to follow up.

TATA KELOLA/TANGGUNG JAWAB SOSIAL PERUSAHAAN (CSR) DAN ETIKA DALAM MANAJEMEN STRATEGIS DALAM PENDIDIKAN

Abstract: The aplication of business ethics is a very important and needs special attention, since a good quality of school service can be obtained if the business ethic applications works effectively. The purpose of this study is to know the business ethics and theacher discipline of the quality of school service. the results of this study suggest that the implementation of business ethics falls at a high category. In addition, the effect of teacher work discipline on the quality of school service is civilised in moderate categories. based of research results, there are several recommendattions needed to improve quality management effectiveness, including continuous improvement and optimizing the total quality management approach. the reseach to discuss how corporate social responsibility must be reunderstood for better education. this suggests that there are mutually beneficial opportunities for national companies and governments to maintain human resources and overcome trade gaps and mismatches. Many companies often train and sponsor individuals to further study for their career advancement. It also indicates that some businesses angage in good behavior to attract prospective workers. In addition, the article argues that the providing of education, professional development and training will increase morale and employee job satisfaction, which in turn may lead to lower staff turnover and greater productivility levels in the workplace.&#x0D; Keyword: organizational development, corporate social responsibility, quality manajement services.

Investigating the influence of artificial intelligence on quality management in healthcare centers

Background: New emerging technologies enable healthcare centers to enhance their information technology (IT) infrastructure, which offers an opportunity to provide adequate services to patients. In Saudi Arabia, the government has initiated artificial intelligence-based technologies to increase productivity in organizations. However, recent studies demand innovative approaches for quality management in healthcare centers. In addition, there is a scarcity of techniques for evaluating the performance of healthcare professionals. Methods: The study intended to investigate the role of IT in quality management in Saudi Arabian healthcare centers. A set of hypotheses were proposed to identify the relationship between IT and quality management. A web-based questionnaire was used and interviews were conducted in the healthcare centers of Riyadh and Eastern provinces. A total of 233 healthcare professionals and management employees participated in the survey. A mixed-method approach was applied to evaluate the responses. Furthermore, exploratory and confirmatory factor analyses were used to draw insights from the data. Results: The outcome reveals a positive relationship between IT and quality management. Moreover, the thematic findings outline the importance of IT competence in healthcare centers. Conclusions: The study's findings can support healthcare centers to deploy valuable tools and techniques to improve the quality of service.